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Residence Inn Dallas Richardson

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1040 Waterwood Dr., Richardson, TX 75082
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Residence Inn Dallas Richardson
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Residence Inn Dallas Richardson
Residence Inn Dallas Richardson
Residence Inn Dallas Richardson
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59 reviews from our community

Traveler rating
    18
    28
    8
    1
    4
See reviews for
15
5
8
31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Top Contributor
156 reviews 156 reviews
31 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed in a two bedroom with my mother on a visit to see her family in the Dallas area. This is an older but well kept facility in an excellent location to the freeways and food. This would be a good place for an extendesd stay as it is not in a noisy location yet handy to the freeway. Food... More 

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New York City, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel many times over the past few months on business travel, and it's my first choice when I'm in the area. The staff is consistently friendly and helpful. The rooms (suites) are clean, and the property is well maintained. Good price for the area. Convenient location: 5 minute walk to the DART Light Rail station;... More 

Was this review helpful? Yes 1
Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

Great Feedback!! While I am delighted to review your positive comments surrounding your stay, I am even more excited that our area of opportunity surrounding internet connection was improved during your recent stay. My team and I look forward to serving you when your travels bring you to the Richardson area in the future. Take Care! More 

Broken Arrow, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

We stayed at the Residence Inn this week-end because of a bad experience at another hotel close by. The other hotel chain overbooked and sold out and did not honor our reservation made on-line even after charging our credit card! They sent us to the Residence Inn at Richardson only because there were a few rooms available. The staff led... More 

Was this review helpful? Yes 1
Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

I sincerely appreciate your kind comments and I assure you that Shirley was overjoyed to know that she made such a positive impact on your experience at our hotel. Our goal is to consistently exceed our guests’ expectations and she now serves as a glowing example for our team. Your loyalty to Marriot t is admired and we look forward... More 

Karmiel, Israel
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 20, 2015

we stayed there 10 days ,every thing was wonderful. the breakfast was very rich, the room was great, clean and confortable,3 nights every week we got free dinner. the attitude in the hotel was great by all the employees. Malka Yanai Karmiel Israel

Was this review helpful? Yes 1
Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

It was our pleasure to provide with such an amazing stay! We look forward to your next visit to the Richardson area as we will certainly WOW you again :-). See you soon!! More 

Plano, Texas
Top Contributor
70 reviews 70 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 16, 2014

The customer service was nice. . The only real issue I had, was not being able to get into my room for an entire day. Their computers were down and I had to be escorted to my room every time I needed to leave or return. They staff was friendly and the breakfast was good. The coffee was always fresh.... More 

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Kfar Saba
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 28, 2014

My Reservation was not respected at arrival due to "overbooking". I was sent to courtyard next door which wasn't my choice. By the way, the courtyard is very unimpressive. Very disappointing experience. And a special ask for the the hotel's manager - please don't respond with slogans like how guest-centric you are, etc. I believe this overbooking practice maximizes this... More 

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Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

Thank you for sharing your recent experience at my hotel. I sincerely apologize for creating such a frustrating experience for you. I assure you that we place our guests first and the situation that we encountered was unanticipated. It would be very helpful to me if you and I are able to have a conversation to discuss your concerns in... More 

Tel Aviv, Israel
Top Contributor
56 reviews 56 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 17, 2014 via mobile

For those of you who are on business trips to Richardson area, the Residence Inn is excellent location, and the room has a home feeling to it. I checked in in the middle of the nights and staff were extremely friendly and professional. I arrived after 1am and received room 322 in building B. I opened the door and there... More 

Was this review helpful? Yes
Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

I am very pleased that you enjoyed your experience at the property and apologize that you had to be moved from your original suite due to the strong deodorizer smell. This situation caused you an unnecessary inconvenience. Again, please accept my apologies. I have spoken with my housekeeping team to remind them that our rooms should be inviting to our... More 

Nashville, Tennessee
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 3, 2014

Clean, easy to find, quiet despite being in the middle of tech center area, they found a patch of land away from freeway and noise. Staff is super helpful, place is well kept and well laid out. This location has elevators so not trudging up outer stairs with luggage. Kitchens well equipped with oven, stove, fridge micro etc.

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Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

Based upon your comments regarding your recent hotel stay, it is obvious that we met our expectation of delivering an amazing guest experience for you. We are proud and excited that our passion for 'wowing' our guests was clearly visible during your stay. When future travels bring you to the Richardson area, we look forward to making another great impression... More 

Top Contributor
51 reviews 51 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 29, 2014

On September 27, 2014 our company had an annual get together at the Southfork Ranch in Parker, TX. Our planning person arranged for all of our traveling guests to stay at the Residence Inn in Richardson. I found this hotel to be of exceptional quality and value. The staff are warm and friendly and the complimentary breakfast was awesome. The... More 

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Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

Thank you very much for taking the time to share your experience at my hotel. Your comments placed a smile on my face and filled the entire team with pride. We are sincerely overjoyed that you had such a pleasureable stay and look forward to 'going the extra mile' for you when you return to the Richardson area. Hope to... More 

Pueblo, Colorado
Top Contributor
130 reviews 130 reviews
40 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 27, 2014

I am used to the RI's being much more modern, the wear on the hotel is visible, but not terrible. Breakfast was a good spread every day and a kind lady who kept it stocked and clean. Workout room was a bit small, awkward trying to exercise with three people in there. Shuttle (with the most random hours) was available,... More 

Was this review helpful? Yes
Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

I am very pleased to know that you enjoyed your time at the property. Maria was very excited to see that she made such a positive impact on your stay. She has a passion for food and service that our guests' consistently experience. From a maintenance perspective, we continue to focus on the details to assure that our building showcases... More 

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