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Residence Inn Dallas Richardson

3.0 of 5 1040 Waterwood Dr., Richardson, TX 75082
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Residence Inn Dallas Richardson
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Residence Inn Dallas Richardson
Residence Inn Dallas Richardson
Residence Inn Dallas Richardson
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56 reviews from our community

Traveler rating
    16
    26
    9
    1
    4
See reviews for
12
5
8
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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  • English first
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    (13)
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New York City, New York
2 reviews
3 of 5 stars Reviewed November 17, 2014

pro: good price for the area, convenient location (DART train is 5-10 walk; driving, right next to i75), clean and well-maintained, friendly staff con: terrible wi-fi speed -- 1 Mbps. Don't plan on streaming anything!

Was this review helpful? Yes
Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

I am pleased that you enjoyed our hotel, with the exception of the internet service. I am surprised that you encountered such challenges as we upgraded our internet service in July. Your feedback is appreciated and I will certainly work with our internet provider to understand any steps that we should review at a property level to improve performance. Thank... More 

Plano, Texas
Top Contributor
70 reviews 70 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 16, 2014

The customer service was nice. . The only real issue I had, was not being able to get into my room for an entire day. Their computers were down and I had to be escorted to my room every time I needed to leave or return. They staff was friendly and the breakfast was good. The coffee was always fresh.... More 

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Kfar Saba
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 28, 2014

My Reservation was not respected at arrival due to "overbooking". I was sent to courtyard next door which wasn't my choice. By the way, the courtyard is very unimpressive. Very disappointing experience. And a special ask for the the hotel's manager - please don't respond with slogans like how guest-centric you are, etc. I believe this overbooking practice maximizes this... More 

Was this review helpful? Yes
Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

Thank you for sharing your recent experience at my hotel. I sincerely apologize for creating such a frustrating experience for you. I assure you that we place our guests first and the situation that we encountered was unanticipated. It would be very helpful to me if you and I are able to have a conversation to discuss your concerns in... More 

Tel Aviv, Israel
Contributor
19 reviews 19 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 17, 2014 via mobile

For those of you who are on business trips to Richardson area, the Residence Inn is excellent location, and the room has a home feeling to it. I checked in in the middle of the nights and staff were extremely friendly and professional. I arrived after 1am and received room 322 in building B. I opened the door and there... More 

Was this review helpful? Yes
Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

I am very pleased that you enjoyed your experience at the property and apologize that you had to be moved from your original suite due to the strong deodorizer smell. This situation caused you an unnecessary inconvenience. Again, please accept my apologies. I have spoken with my housekeeping team to remind them that our rooms should be inviting to our... More 

Nashville, Tennessee
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 3, 2014

Clean, easy to find, quiet despite being in the middle of tech center area, they found a patch of land away from freeway and noise. Staff is super helpful, place is well kept and well laid out. This location has elevators so not trudging up outer stairs with luggage. Kitchens well equipped with oven, stove, fridge micro etc.

Was this review helpful? Yes
Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

Based upon your comments regarding your recent hotel stay, it is obvious that we met our expectation of delivering an amazing guest experience for you. We are proud and excited that our passion for 'wowing' our guests was clearly visible during your stay. When future travels bring you to the Richardson area, we look forward to making another great impression... More 

Top Contributor
50 reviews 50 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 29, 2014

On September 27, 2014 our company had an annual get together at the Southfork Ranch in Parker, TX. Our planning person arranged for all of our traveling guests to stay at the Residence Inn in Richardson. I found this hotel to be of exceptional quality and value. The staff are warm and friendly and the complimentary breakfast was awesome. The... More 

Was this review helpful? Yes
Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

Thank you very much for taking the time to share your experience at my hotel. Your comments placed a smile on my face and filled the entire team with pride. We are sincerely overjoyed that you had such a pleasureable stay and look forward to 'going the extra mile' for you when you return to the Richardson area. Hope to... More 

Pueblo, Colorado
Top Contributor
118 reviews 118 reviews
37 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed September 27, 2014

I am used to the RI's being much more modern, the wear on the hotel is visible, but not terrible. Breakfast was a good spread every day and a kind lady who kept it stocked and clean. Workout room was a bit small, awkward trying to exercise with three people in there. Shuttle (with the most random hours) was available,... More 

Was this review helpful? Yes
Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

I am very pleased to know that you enjoyed your time at the property. Maria was very excited to see that she made such a positive impact on your stay. She has a passion for food and service that our guests' consistently experience. From a maintenance perspective, we continue to focus on the details to assure that our building showcases... More 

central pennsylvania
Top Contributor
86 reviews 86 reviews
49 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 27, 2014

I had two reservations for two consecutive nights. On four different occasions I requested the same room for both nights. This was not accomplished without extra conversations, extra phone calls, and much frustration. They did make it right and apologized. Please be sure to have everything in writing and make last minute phone calls and person to person arrangements. Staff... More 

Was this review helpful? Yes
Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

Ms. Lebo, I thank you again for staying with us and sharing feedback regarding your experience. I assure you that processes have been implemented to ensure that my team recognizes multiple reservations for consecutive nights to minimize frustration in the future. When/if your travels bring you back to the area in the future, I ask that you reach out as... More 

Bangkok, Thailand
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 26, 2014

I stayed 3 nights there. Breakfast was enough but not a lot of collection, the room, 1 bedroom, is comfortable and spacious. The swimming pool is a little small. Good friendly staffs. I like the afternoon snack for guests, the food and refreshment were nice and more than I expected, this hotel is not bad, but the furnitures in the... More 

Was this review helpful? Yes
Jheannine G, General Manager at Residence Inn Dallas Richardson, responded to this review

I am pleased to know that you enjoyed the interactions with my team and our service met your expectations. While our property is a bit older than newly-opened Residence Inn's, we are continuously focusing on ways to enhance the property and improve our guests’ experience. Our goal is to be the ‘Star of Richardson’! Thank you for sharing feedback about... More 

Dallas, Texas
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 11, 2014

A pipe broke in our home and we stayed at the Residence Inn for more than two months. This hotel is excellent! We had a very nice two room suite with a kitchen. The staff was friendly, the beds were comfortable, the hotel is pet friendly, the room was clean and quiet. The hotel has a a great buffet breakfast... More 

Was this review helpful? Yes 1
Jheannine G, Manager at Residence Inn Dallas Richardson, responded to this review

Working through home repairs can be very challenging. I am happy to know that my team exceeded your expectations and made it easier for you to place your energy where it was needed, on your home. Knowing that you will utilize our property in the future fills me and my team with pride as our ongoing goa is to deliver... More 

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Additional Information about Residence Inn Dallas Richardson

Address: 1040 Waterwood Dr., Richardson, TX 75082
Location: United States > Texas > Richardson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Dallas Richardson 3*
Number of rooms: 120
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Also Known As:
Residence Inn Richardson
Richardson Residence Inn

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