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TownePlace Suites Beaumont Port Arthur

2.5 of 5
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2700 Port Plaza Drive, Port Arthur, TX 77642
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TownePlace Suites Beaumont Port Arthur
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Ranked #3 of 18 Hotels in Port Arthur
A recent review
5 of 5 stars Reviewed January 25, 2015
aspengirl2014 Aspen, Colorado
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16 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Aspen, Colorado
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

From the moment I was greeted at the front desk through my departure, I was very happy to have stayed in this clean, modern hotel. The manager Ryan could not have been more helpful in helping with extending my reservation and making recommendations on where to go to get things done in Port Arthur. Another staff member, Luis, was extremely... More 

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471RyanH, General Manager at TownePlace Suites Beaumont Port Arthur, responded to this review

Dear Aspen Girl, I wanted to personally thank you for taking the time to provide your your great feedback on your most recent stay. We value your opinion and it is great to hear that we exceeded your expectations. This is what we strive to do every day with every guest that walks through our doors. I will recognize those... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 10, 2015

Stayed here for basketball tournament. It's in close proximity to major stores. The hospital is less than 1 minute away by car. The staff were accomodating to those that missed continental breakfast. Hotel is clean and all rooms are suites. It had modern appliances and furniture including a full sized refrigerator, toaster, dishwasher, counter - top stove, and desk area.

Was this review helpful? Yes 1
471RyanH, General Manager at TownePlace Suites Beaumont Port Arthur, responded to this review

Dear Value Guest, Thank you for your positive feedback. We strive everyday to ensure that you are comfortable and that our hotel is clean and well kept. We appreciate your comments on our convenient location and the great amenities that we offer. Please let us know when you come in town next, we would love to be your Hotel choice... More 

Lake Worth, Florida
Top Contributor
118 reviews 118 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 8, 2015

I've stayed at a number of Marriott hotels in this area. This one is by far the cleanest and nicest one. The room was clean and spacious. All amenities were excellent. The room was decorated a very modern way. The closet was very well laid out with shelving as well as rods. The refrigerator sink, cooktop, dishwasher were very modern... More 

Was this review helpful? Yes 1
471RyanH, General Manager at TownePlace Suites Beaumont Port Arthur, responded to this review

Dear Guest, I am pleased to hear that you loved our location and amenities that we offer here at the TownePlace Suites in Port Arthur. We work hard to keep this the cleanest hotel in Port Arthur and value your great feedback. We hope to see you next time your travels bring you this way. Cordially, Ryan H. General Manager More 

Houston, Texas
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 9, 2014

We stayed over the weekend using Marriott reward points for our stay and were over-all very happy with the hotel. It is, as has been noted, very new and we found it to be very clean and quiet. I loved that the room A/C system didn't start as they normally do, waking you up, but the fan started slow and... More 

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 7, 2014 via mobile

this hotel is built earlier this year so amenities are new. The decor has signature marriott feel to it with brown/ maroon / vibrant colors. The staff is always courteous and a few times they allowed me to early check out without penalty. This is also a pet friendly hotel and my dog really enjoyed staying here. :) Being a... More 

Was this review helpful? Yes 1
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 19, 2014

I have been staying at this hotel since it opened and up until last week I was happy. Then a nightmare, I stayed in room 422 arrived late so went straight to bed. When i woke up and started to brush my teeth I felt something on my legs so I looked down to see hundreds (yes hundreds) of fleas!... More 

Was this review helpful? Yes 3
471RyanH, General Manager at TownePlace Suites Beaumont Port Arthur, responded to this review

Dear Valued Guest, I can't apologize enough for your experience in our Hotel. Our pest control company immediately came out to the property and rectified this guest room. They thoroughly inspected and treated everything in the guest room and the surrounding area. I am thrilled that you have given us the chance to win back your business. We strive every... More 

Harlingen, Texas
Top Contributor
103 reviews 103 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 25, 2014

This is a great place to stay. Rooms are large, clean, and designed with comfort in mind. We had a king-sized bed - very comfortable. Room was set-up as a small efficiency for longer stays -fridge, microwave, sink, dishwasher, stove. On-demand hot water so never had to wait for water to heat up in sinks or shower. Very nice shower... More 

Was this review helpful? Yes 2
471RyanH, General Manager at TownePlace Suites Beaumont Port Arthur, responded to this review

Dear Guest, We are excited to hear that you enjoyed your stay with us, and enjoyed your living space. We will share your comments with our staff and hope to have you again at our property in the future. We value your business See you next time, Ryan H More 

Port Arthur, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2014

My family stayed at this hotel so we could all be close for my father's funeral. The rooms were nice and spacious, great hot water, friendly staff(who always spoke), ample parking...it's just too much I could say about this hotel!! Three thumbs up and please keep it up!!

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2014

The staff was the shining star of this well-appointed, well kept hotel. Each and every staff member was upbeat and friendly and so willing to help in any way they could; they truly went above and beyond the call of duty to make us comfortable and at home during our extended stay. During any hotel visit, to be greeted with... More 

Was this review helpful? Yes 1
471RyanH, General Manager at TownePlace Suites Beaumont Port Arthur, responded to this review

Dear Guest, I love to hear about our friendly staff. They really do make a stay meaningful and welcoming. Thank you so much for your great feedback and we hope to see you soon on a return trip. All the Best, Ryan H General Manager More 

Aspen, Colorado
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2014

This hotel turned out to be a pleasant surprise. The staff was upbeat, friendly and very helpful. I was there for a funeral and the kindness and attention that was paid to our group truly went above and beyond the normal. One member of the staff gave a condolence basket and another gave a plant to the family, and still... More 

Was this review helpful? Yes 1
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