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All 17 Port Arthur hotels

Hampton Inn & Suites Port Arthur

2.5 of 5 Hotel   |   7660 Memorial Boulevard, Port Arthur, TX 77642
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85%
Ranked #1 of 17 hotels in Port Arthur
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Joe T Port Arthur, United States
  • Overview
  • Reviews (91)
  • Photos (16)
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  • Room tips (8)
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91 people have reviewed this hotel

Traveler rating
    55
    23
    7
    5
    1
See reviews for
32
10
4
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Madisonville, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

I made reservations for a specific room. I was told when I arrived that room was no longer available. My new room had a dirty sofa bed. When calling the front desk, they brought me clean sheets, handing them to me at the door. I don't expect to have to remove somebody else's dirty sheets and put on new clean... More

Review collected in partnership with Hampton

Was this review helpful? Yes
cheryl c, General Manager at Hampton Inn & Suites Port Arthur, responded to this review

Dear Donald J. Thank you for your recent guest stay here at the Hampton Inn & Suites of Port Arthur, Texas. I do sincerely regret that you had reason to complain in regards to the linen issue with your sofa bed. Mr. J. I want you to know that we take all guest complaints very serious and I have dealt... More

Port Arthur, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Manager Cheryl Conner is fantastic. She made us feel welcome and the staff was great. The hotel lobby has been remodeled and looks great. The breakfast was good too. Call Cheryl to book your room. She took care of us.

Review collected in partnership with Hampton

Was this review helpful? Yes
cheryl c, General Manager at Hampton Inn & Suites Port Arthur, responded to this review

Dear Joe T., Thank you for your recent stay here at the Hampton Inn & Suites of Port Arthur, Texas. I sincerely appreciate your kind words and response to this survey. While I cannot take all the credit, I have a great staff in all areas of the hotel and we work together as a team. I appreciate you taking... More

Terrell, United States
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I led a team of 37 from our church in Rockwall, Texas, to minister with New Beginnings in Port Arthur, Texas for one week. Our entire team was extremely impressed with this hotel and staff. The staff was amazingly helpful, breakfast was great every morning and our rooms were in great shape every evening. We will certainly... More

Review collected in partnership with Hampton

Was this review helpful? Yes
cheryl c, General Manager at Hampton Inn & Suites Port Arthur, responded to this review

Dear Brandon P, Thank you for your kinds words in regards to your recent stay here at the Hampton Inn & Suites of Port Arthur, Texas. It was indeed our pleasure to have served your New Beginnings Ministry. I will pass on your comments to my entire team as they will be very excited to know that you and your... More

Linden, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

Alright let's be honest. Nothing in life is perfect. Things happen. While at the Hampton the weather decided not to cooperate. The hotel had no control over the circumstances. When the Hampton says 100% satisfaction/guarantee that's exactly what they mean. The GM (Cheryl) and all of her staff were on top of the situation. They made sure that I was... More

Was this review helpful? Yes
cheryl c, General Manager at Hampton Inn & Suites Port Arthur, responded to this review

Dear Mrs. Parretti, Thank you for your recent guest stay here at the Hampton Inn & Suites. I do thank you for taking the time to fill out your survey. I sincerely appreciate all the great things that you have mentioned in regards to my entire team. I will be posting your comments for all of my team to review.... More

Hannibal, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our stay was a good one. We were met with a friendly greeting upon arrival. Our room was cleaned and freshened daily for a pleasant sensation when we returned in the evening. The layout of our room was conducive to relaxation and sleep. The breakfast was tasty, and the staff was polite and helpful. The only areas for improvement were... More

Review collected in partnership with Hampton

Was this review helpful? Yes
cheryl c, General Manager at Hampton Inn & Suites Port Arthur, responded to this review

Dear Songbird2011, Thank you for your recent stay here at the Hampton Inn & Suites of Port Arthur. I sincerely appreciate you taking the time to respond with your comments. I will definitely pass on your excellent remarks to my team in regards to the services you experienced as well as the cleanliness of the hotel and your guest room.... More

Denham Springs, Louisiana
Top Contributor
85 reviews 85 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Location is accessible to many places to eat, even a Mexican restaurant that shares the parking lot. Staff was friendly and place is clean. Parking can be a little limited, but not terrible. The place is secure and has quick access on and off 69.

Was this review helpful? Yes
cheryl c, General Manager at Hampton Inn & Suites Port Arthur, responded to this review

Dear Alan H., Thank you for your recent patronage to the Hampton Inn & Suites of Port Arthur, Texas. I appreciate you taking the time to complete the trip advisor survey. It is our main goal here at Hampton to make sure that each and every guest feel important, because they are! I am pleased to here that you enjoyed... More

Natchitoches, Louisiana
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was very impressed with this hotel. The staff was very hospitable and the hotel was super clean. There was fresh coffee at all time, and cookies waiting for us at check in. Some friends and I stayed down there for a fishing trip and the let us bring our HUGE fishing poles into the hotel. I would like to... More

Was this review helpful? Yes
cheryl c, General Manager at Hampton Inn & Suites Port Arthur, responded to this review

Dear Unknown5300, Thank you for your recent patronage to the Hampton Inn & Suites of Port Arthur, Texas. I appreciate you taking the time to complete the trip advisor survey. I am glad to hear that you have enjoyed your experience with our hotel and staff during your weekend fishing trip! I will be sure to pass along to the... More

Houston, United States
1 review
5 of 5 stars Reviewed June 24, 2014

This hotel was more than I expected for great service. I felt like I was an important guest. My room was upgraded when a regular handicap room was not available. I appreciated the very nice room. I will plan to stay at Hampton Inns in the future.

Review collected in partnership with Hampton

Was this review helpful? Yes
cheryl c, General Manager at Hampton Inn & Suites Port Arthur, responded to this review

Dear Frances J., Thank you for your recent patronage to the Hampton Inn & Suites of Port Arthur, Texas. I appreciate you taking the time to complete the trip advisor survey. I will pass on your comments to my entire team in regards to the great service that you received. It is our Hampton Standard to make sure that each... More

Port Arthur, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 29, 2014

call before you book to see if construction is complete. lobby area and hallways to rooms under complete re-do. breakfast was a disappointment but I guessed it was due to the remodeling. great location and usually a great place to stay. staff is friendly and very welcoming.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
cheryl c, General Manager at Hampton Inn & Suites Port Arthur, responded to this review

Dear Ginger G, Thank you for your positive comments in regards to my staff and services provided to you while staying at the Hampton Inn & Suites of Port Arthur, Texas. I do sincerely appreciate you taking the time to submit your comments. I do regret, that the hotel was undergoing renovations during your stay and this element of construction... More

Hammond, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 28, 2014

Hotel was under renovations. Concrete floors, dust everywhere. Desk employees not manning station, smoking outside. Paid full rate for same services as if it were brand new. Nice places nearby to stay here again. Like the brand, dislike this hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
cheryl c, General Manager at Hampton Inn & Suites Port Arthur, responded to this review

Dear Dave C. Thank you for your recent patronage to the Hampton Inn & Suites of Port Arthur, Texas. I sincerely regret that you had reason to complain during your stay here at the hotel. I do want you to know that I as well as my entire team appreciate your comments in regards to our renovation. While your stay... More

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Additional Information about Hampton Inn & Suites Port Arthur

Address: 7660 Memorial Boulevard, Port Arthur, TX 77642
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Port Arthur
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Port Arthur 2.5*
Reservation Options:
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Also Known As:
Hampton Inn And Suites Port Arthur
Hampton Inn & Suites Port Arthur Hotel Port Arthur
Hampton Inn Port Arthur
Port Arthur Hampton Inn

16 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (2)
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Room/suite (9)
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Pool/beach area (1)
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Other (5)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Hampton Inn and Suites Port Arthur hotel is close to big companies, including Valero, Chevron Phillips, and The Medical Center of Southeast Texas. It has a fitness center, outdoor pool, business center, and meeting room. Each hotel room and suite has a clean and fresh Hampton bed, free high-speed internet and WiFi, and 32-inch flat screen TV. Enjoy a full hot breakfast served complimentary daily. ... more   less 
Number of rooms
72

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