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All 17 Port Arthur hotels

Holiday Inn Express Hotel & Suites Port Arthur

2.5 of 5 Hotel   |   3115 Central Mall Drive, Port Arthur, TX 77642
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70%
Ranked #6 of 17 hotels in Port Arthur
A recent review
3 of 5 stars Reviewed May 11, 2014
GilesJR BRENTFORD
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  • Reviews (27)
  • Photos (24)
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27 people have reviewed this hotel

Traveler rating
    11
    8
    3
    1
    4
See reviews for
5
4
4
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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English first
BRENTFORD
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 11, 2014

I'd stayed at this hotel before and had a good experience. I was disappointed this time. Front desk lacked a personal touch and staff seemed to spend a lot of time in a room out of sight behind the desk. Several times during my two-night stay I saw guests having to call out for service. In my case, I'd made... More

Was this review helpful? Yes
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Dear GilesJR, Thank you for taking the time to review our property. I am sorry that your stay was negatively affected due to the unsatisfactory level of service provided by the front desk during your stay with us. Please accept our sincere apologies for any inconvenience it may have caused you. Rest assured that this isn't reflective of the high... More

La Porte, Texas
Top Contributor
139 reviews 139 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed March 4, 2014

Coffee machine never cleaned they left a cleaning rag in my room my room did not get cleaned one day i got fresh towels though i was there 6 days and they missed my wake up call 4 times several times there wasn't anyone at the counter for help , the breakfast is free thats about all you can say,

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Dear ticamax, Thank you for taking the time to review our property. Our hotel is very proud of its level of service, cleanliness and quality of its product. I am sorry that your stay was negatively affected due to the unsatisfactory housekeeping during your stay with us. Please accept our sincere apologies for any inconvenience it may have caused you.... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 12, 2014

I've stayed here for the second time, I work at the hospital nearby once a month. Obviously, the hotel is nice enough for me to return. Here are some pointers. Business center: Free prints, I had to print a few pages last min, and I didn't have to run to Kinko's. It was quite nice. Overall, the hotel is clean,... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Dear Dran832, Thank you for your considerate review. We are delighted to read you found our hotel convenient and our staff courteous. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We appreciate the candid feedback we receive and welcome any opportunity to improve. Again,... More

Port Charlotte
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 7, 2014

We stayed here as a family of five (2 rooms, 3 small children) and they did a good job of helping us with rooms close together at the last minute. We were on a way to a wedding, driving far, and just needed a place to sleep. This location had so many options for places to eat, shop, even movies... More

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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 25, 2013

I spend many nights in hotels, and unfortunately have come to accept front desk people that could care less whether you were pleased with your accommodations or not. The staff here, from the manager wandering around in the breakfast area, to the maid in the hall way, to the janitor cleaning up outside had the best attitude I've ever experienced... More

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 25, 2013

Needed to be in Beaumont for business our travel agency booked this hotel so I was not familiar with it. But what I found is a friendly staff, clean rooms, comfortable beds and one of the best continental breakfasts I have ever experienced. Restaurants and shopping is located very close. What else could you ask for? I highly recommend this... More

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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 14, 2013

This is an extremely nice hotel. It is in a great location with a mall and a Target within a 1/10 mile behind the hotel. The hotel was super clean and had the most quiet rooms I have stayed in; did not hear any hallway noise at all. I would recommend this hotel rather you are staying for business or... More

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Middlefield, Ohio
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 11, 2013

Returning from New Orleans, we needed a quick overnight stay. This hotel fit the bill perfectly. The price was perfect, the room very clean, the location close to what we needed, and breakfast was great. The outdoor pool, although we didn't use it, appeared to be very popular This hotel caters to those working in the local refinery industry, so... More

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Austin, TX
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 17, 2013

We stayed here on a Saturday night. We were VERY impressed with the cleanliness of the room. This is seriously one of the cleanest hotels I've ever stayed at ... squeaky clean!!! The beds were all very comfortable, and the room was quiet. We had driven 7 hours that day, and we loved the location of the hotel next to... More

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Little Rock
Contributor
15 reviews 15 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 10, 2013 via mobile

There was a mix up in the initial reservations and we, husband, son and grandchildren, were not able to stay at the hotel on the first night of our stay. The receptionist, Claudia, was very helpful and made sure we were taken care of at the Holiday Inn Hotel down the street. Upon checking in there I called the Express... More

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471RyanH, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Dear Valued Guest, I wanted to thank you for coming back and staying with us on the second night of your trip. As a team we are committed to ensuring that your stay is just right. We also appreciate your feedback in relation to the ammenities and services of the hotel. Although waffles are not part of our core breakfast... More

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Additional Information about Holiday Inn Express Hotel & Suites Port Arthur

Address: 3115 Central Mall Drive, Port Arthur, TX 77642
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Port Arthur
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Port Arthur 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Port Arthur

24 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (10)
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Hotel & grounds (4)
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Pool/beach area (3)
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Dining (3)
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Other (5)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Our hotel is designed for the business traveler, people that are attending events in our area and for anyone looking for a place that feels inviting. Our location, amenities and service is what will set us apart from everyone else. You will enjoy high quality rooms at a reasonable rate! Each room has a pillow top bed, microwaves, refrigerator and coffeemakers. We offer complementary hot breakfast every morning from 6am to 10am. Come experience what is truly a place you can feel right at home. ... more   less 
Number of rooms
92

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