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Holiday Inn Express Hotel & Suites Port Arthur

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3115 Central Mall Drive, Port Arthur, TX 77642
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Holiday Inn Express Hotel & Suites Port Arthur
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Holiday Inn Express Hotel & Suites Port Arthur
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28 reviews from our community

Traveler rating
    12
    8
    3
    1
    4
See reviews for
5
4
4
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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  • German first
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English first
  • All months
    (28)
  • Mar-May only
    (6)
  • Jun-Aug only
    (8)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (8)
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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2014

Hello, I made a visit to your hotel on Monday and Thursday of this week and would like to commend your staff on a job well done. You have a very clean and beautiful facility also the two young ladies I had the pleasure of speaking with during the evenings were wonderful. Again fabulous job,

Was this review helpful? Yes
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Thank you so much for taking time to provide such great feedback regarding our staff and facility! I am pleased that you found our services to be of satisfaction on more than one occasion. I will be sharing your comments with the entire team as this motivates them to continue to provide the excellent customer service that we pride ourselves... More 

BRENTFORD
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 11, 2014

I'd stayed at this hotel before and had a good experience. I was disappointed this time. Front desk lacked a personal touch and staff seemed to spend a lot of time in a room out of sight behind the desk. Several times during my two-night stay I saw guests having to call out for service. In my case, I'd made... More 

Was this review helpful? Yes 1
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Dear GilesJR, Thank you for taking the time to review our property. I am sorry that your stay was negatively affected due to the unsatisfactory level of service provided by the front desk during your stay with us. Please accept our sincere apologies for any inconvenience it may have caused you. Rest assured that this isn't reflective of the high... More 

La Porte, Texas
Top Contributor
155 reviews 155 reviews
29 hotel reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed March 4, 2014

Coffee machine never cleaned they left a cleaning rag in my room my room did not get cleaned one day i got fresh towels though i was there 6 days and they missed my wake up call 4 times several times there wasn't anyone at the counter for help , the breakfast is free thats about all you can say,

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Dear ticamax, Thank you for taking the time to review our property. Our hotel is very proud of its level of service, cleanliness and quality of its product. I am sorry that your stay was negatively affected due to the unsatisfactory housekeeping during your stay with us. Please accept our sincere apologies for any inconvenience it may have caused you.... More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 12, 2014

I've stayed here for the second time, I work at the hospital nearby once a month. Obviously, the hotel is nice enough for me to return. Here are some pointers. Business center: Free prints, I had to print a few pages last min, and I didn't have to run to Kinko's. It was quite nice. Overall, the hotel is clean,... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Dear Dran832, Thank you for your considerate review. We are delighted to read you found our hotel convenient and our staff courteous. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We appreciate the candid feedback we receive and welcome any opportunity to improve. Again,... More 

Port Charlotte, Florida
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 7, 2014

We stayed here as a family of five (2 rooms, 3 small children) and they did a good job of helping us with rooms close together at the last minute. We were on a way to a wedding, driving far, and just needed a place to sleep. This location had so many options for places to eat, shop, even movies... More 

Was this review helpful? Yes 1
Houston, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 25, 2013

I spend many nights in hotels, and unfortunately have come to accept front desk people that could care less whether you were pleased with your accommodations or not. The staff here, from the manager wandering around in the breakfast area, to the maid in the hall way, to the janitor cleaning up outside had the best attitude I've ever experienced... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2013

Needed to be in Beaumont for business our travel agency booked this hotel so I was not familiar with it. But what I found is a friendly staff, clean rooms, comfortable beds and one of the best continental breakfasts I have ever experienced. Restaurants and shopping is located very close. What else could you ask for? I highly recommend this... More 

Was this review helpful? Yes 1
Houston, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 14, 2013

This is an extremely nice hotel. It is in a great location with a mall and a Target within a 1/10 mile behind the hotel. The hotel was super clean and had the most quiet rooms I have stayed in; did not hear any hallway noise at all. I would recommend this hotel rather you are staying for business or... More 

Was this review helpful? Yes 1
Middlefield, Ohio
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 11, 2013

Returning from New Orleans, we needed a quick overnight stay. This hotel fit the bill perfectly. The price was perfect, the room very clean, the location close to what we needed, and breakfast was great. The outdoor pool, although we didn't use it, appeared to be very popular This hotel caters to those working in the local refinery industry, so... More 

Was this review helpful? Yes 1
Austin, TX
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 17, 2013

We stayed here on a Saturday night. We were VERY impressed with the cleanliness of the room. This is seriously one of the cleanest hotels I've ever stayed at ... squeaky clean!!! The beds were all very comfortable, and the room was quiet. We had driven 7 hours that day, and we loved the location of the hotel next to... More 

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25 photos of this hotel

Management photos: Courtesy of the property manager

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Business center/function rooms (1)
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