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Holiday Inn Express Hotel & Suites Port Arthur

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3115 Central Mall Drive, Port Arthur, TX 77642
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Holiday Inn Express Hotel & Suites Port Arthur
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Holiday Inn Express Hotel & Suites Port Arthur
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35 Reviews from our TripAdvisor Community

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Traveler rating
    18
    9
    3
    1
    4
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9
4
5
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
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  • All months
    (35)
  • Mar-May only
    (6)
  • Jun-Aug only
    (15)
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    (6)
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    (8)
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Friendswood, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Angela Gasper and her team at Holiday Inn have done a fabulous job on supporting my meetings at their Holiday Inn It is also very reasonable. At my recent meeting, Angela and her team went above and beyond and even made emergency trips for food. Great Job!

Was this review helpful? Yes
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Joyce B, Thank you for your awesome review! We appreciate your comments and I will be sure to share them with the team. It was our pleasure to accommodate you and we look forward to hosting your next business meeting! Tonya Thomas, GM More 

Lake Jackson
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This property is conveniently located near lots of eating establishments, mall and movie theatre entertainment. The room was spacious and beds comfortable. The AC worked as expected. We were pleasantly surprised to find the room cooled off prior to our arrival. Our room had two queen size beds, microwave and fridge. Bath items (soaps, lotions, shampoo, conditioner, shower cap and... More 

Was this review helpful? Yes
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Thank you for your feedback on your recent stay. We are very pleased that you enjoyed your overall stay, especially our hospitality. We hope that we will continue to be your host hotel when visiting Port Arthur. Take care and thanks again. More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel is AMAZING I stayed here one other time with my fiancé and our 2 children (9 and 1) and it was great... •Conformable beds •Plenty of Room •Nice Hot Breakfast •Close to shopping •Very Friendly and Quiet Atmosphere •Very Clean All around it was a great place to stay with family...I will Def stay here next time we... More 

Was this review helpful? Yes
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Thank you so much for leaving such an awesome review! We appreciate your feedback as this motivates us to continue to deliver a memorable guest experience. We thank you for becoming a loyal guest and look forward to seeing you again! Thanks, Tonya Thomas, GM More 

Louisiana
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here while visiting family. The location was very good. Everyone lived near by. Rooms were clean and fresh, with a coffee pot and microwave and fridge. Staff very friendly. Breakfast was good and it was near a Mall!

Was this review helpful? Yes
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Thank you for such a nice review of our facility and staff! I am happy to hear that you were pleased with our service and location! We look forward to your return and thank you again for choosing Holiday Inn Express - Port Arthur. More 

McKinney, Texas
Level Contributor
419 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here and my room was great, except that I had a huge tree roach as a roommate. If they'll kick him out, I'd stay again! Two double beds, four pillows on each bed, with descriptions of soft, medium or hard embroidered on the pillowcase. I was at the end of the hall, so everything was nice and quiet. The... More 

Was this review helpful? Yes
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Thank you for taking time to review your recent stay with us. I apologize for the "unwelcome guest" that made its way into your room, and want to assure you that we will be kicking him out! I am, however, pleased to hear that the rest of your stay was satisfactory. We look forward to seeing you again soon. Sincerely,... More 

Sand Springs, Oklahoma
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 24, 2015

We have been here for three nights. The hotel is nice and clean. Free breakfast is good. It is alsobwithin walking distance to a target if you forgot anything. Thr target is attached to a shopping mall. The mall had some stores but they aee all very small do don't get your hopes up about shopping there but it is... More 

Was this review helpful? Yes
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We strive to provide a valuable guest experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Thank... More 

1 review
5 of 5 stars Reviewed June 1, 2015 via mobile

Myself and crew arrived in pa on the 6th of February and checked in at a different hotel, after staying at this hotel for close to 60 days the hotel staff looked at us as we were always going to be here no matter how they treated us. That's when we met Ms. Gasper at H.I. and suites and things... More 

Was this review helpful? Yes
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Thank you for your kind comments regarding our facility! I am excited that we were able to make the last 60 days of you and your crews stay enjoyable. Customer service is extremely important to this industry and we are glad to know that we were able to meet your needs. We look forward to hosting your next stay here... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 20, 2014

Hello, I made a visit to your hotel on Monday and Thursday of this week and would like to commend your staff on a job well done. You have a very clean and beautiful facility also the two young ladies I had the pleasure of speaking with during the evenings were wonderful. Again fabulous job,

Was this review helpful? Yes
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Thank you so much for taking time to provide such great feedback regarding our staff and facility! I am pleased that you found our services to be of satisfaction on more than one occasion. I will be sharing your comments with the entire team as this motivates them to continue to provide the excellent customer service that we pride ourselves... More 

BRENTFORD
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 11, 2014

I'd stayed at this hotel before and had a good experience. I was disappointed this time. Front desk lacked a personal touch and staff seemed to spend a lot of time in a room out of sight behind the desk. Several times during my two-night stay I saw guests having to call out for service. In my case, I'd made... More 

Was this review helpful? Yes 1
Tonya T, General Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Dear GilesJR, Thank you for taking the time to review our property. I am sorry that your stay was negatively affected due to the unsatisfactory level of service provided by the front desk during your stay with us. Please accept our sincere apologies for any inconvenience it may have caused you. Rest assured that this isn't reflective of the high... More 

La Porte, Texas
Level Contributor
161 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
1 of 5 stars Reviewed March 4, 2014

Coffee machine never cleaned they left a cleaning rag in my room my room did not get cleaned one day i got fresh towels though i was there 6 days and they missed my wake up call 4 times several times there wasn't anyone at the counter for help , the breakfast is free thats about all you can say,

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Port Arthur, responded to this review

Dear ticamax, Thank you for taking the time to review our property. Our hotel is very proud of its level of service, cleanliness and quality of its product. I am sorry that your stay was negatively affected due to the unsatisfactory housekeeping during your stay with us. Please accept our sincere apologies for any inconvenience it may have caused you.... More 

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70 photos of this hotel

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