For the price, it is a good hotel. I spent with my wife and 1 year old baby a few good days there. But the Hotel needs to improve in several areas before I decide to come back or recommend this to my friends.
Some of the key areas that need improvement
a) Dirty pools
I even saw a guest...
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This is the best place to be in port aransas! Everyone here is great, the resort is beautiful, especially the pool. Plain and simple you don't know customer service until you come here. Great job Port Royal and we love all the new changes!!!!!!!
Reviewed April 10, 2012
Check in was smooth, and easy. The condo was very updated, with all the amenities of home. The beds were very comfortable and ac was good and cold! Great view of the pool and the ocean. Ate at the restaurant one night and it was reasonably priced and good food for the price, but would expect more options and better...
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This was our first visit to Port Royal as well as our first trip to the beach with our 4-year-old twins, so we were looking for a low key, yet memorable experience. Property management has clearly made a dedicated commitment to staff training and it definitely showed. From the security guy at the gate (who has a voice made for...
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not just one problem, but several.
1. i called the day of our arrival to see about early check in. the staff assured me a check in at 1:30pm wouldn't be a problem. we arrived at 1:30 and had to wait an hour to be checked in because our rooms were still not ready, regardless of the phone call made...
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Lance,
Thank you for your response. I sincerely apologize for the unfortunate experience you had while staying here at Port Royal. Please know that I have addressed these issues with our management team and we're taking the necessary steps to remedy the problems that you've informed us about.
Please know that our restaurant is going under a huge transition period....
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We have just returned from Port Royal and had a great experience at the resort. The grounds were well cared for, despite a hugh wind storm, rain and power outage the night before our arrival. Check in was a breeze and our 2 bedroom condo. was very clean and up to date. The staff were exceptionally friendly and the placed...
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Cindy,
Thanks for your wonderful response, we certainly appreciate it. We're happy that you made your stay with us the best it could be even while the storm rolled through. Thanks again for all of your kind words and we look forward to seeing you again soon.
Thanks!
Stephan Noack
Revenue, Reservations, Marketing & IT Manager
Port Royal Ocean Resort
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Pick a table by the windows ... terrific view
The choices are amazing ... You can choose between basic breakfast stuff, prime rib, salmon with several types of cream cheese and bagels (yummy), fresh fruit, breads, delicious deserts , and of course endless mimosas and coffee.... wow! All for $20 plus taxes & tips .... not bad.
The wait staff...
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Thank you for your response and thanks for giving us the opportunity to serve you. Having been reviewed well by a high rated traveler and reviewer speaks volumes to our staff. I will be sure to share this with the restaurant staff and management.
Thanks again and we hope to see you again soon.
Stephan Noack
Revenue, Reservations, Marketing &...
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Four 2-bedroom condos rented by various family members for a long weekend. Love the size of the condos and the big balconies overlooking the pool...and the pool(s) are wonderful! Two of the four condos had issues with the air conditioning. One family had to move to another condo (quite a pain after unloading all the 'stuff'), but we were glad...
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Debbie,
Thanks for letting us know about your stay! Although you did experience a few problems during your stay, I'm glad you still managed to have a good time. I have addressed the issues with the management of each department and have asked them to look into each issue.
It's our mission to make your stay the best possible and...
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Our group had three, 2 bedroom condos and a one bedroom condo. All were clean and well stocked with large outdoor decks with views of the ocean. A couple of the condos were significantly more updated, 3115 and 3319 were updated with granite, pretty paint colors, built-ins, etc. A nice boardwalk leads directly to the ocean. During our stay in...
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Thanks for the feedback! We thank you for your continued business and value you as our guest. We hope to see you again soon.
Thanks,
Stephan Noack
Revenue, Reservations, Marketing & IT Manager
Port Royal Ocean Resort
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Never stayed here but we had a great time and were very impressed with our two bedroom condo. The owners had it stocked with everything we needed in the kitchen. The master bath even had two sinks and I didn't have to share counter space with the hubby. Our unit was on second floor so when we looked out the...
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We're glad your first stay with us was enjoyable! We're happy to welcome you to our Port Royal family. Thanks for the feedback on the restaurant and please know your comments and feedback is taken seriously. We look forward to seeing you again soon!
Thanks,
Stephan Noack
Revenue, Reservations, Marketing & IT Manager
Port Royal Ocean Resort
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