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All 37 Plano hotels

Holiday Inn Express & Suites Plano East

2.5 of 5 Hotel   |   700 East Central Pkwy, Plano, TX 75074
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Ranked #27 of 37 Hotels in Plano
A recent review
5 of 5 stars Reviewed August 5, 2014
Mike B Newton, Kansas, Usa
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68 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Newton, Kansas, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

Price,cleanliness, location, super hot breakfast, friendly, courteous service. Lisa & her breakfast crew had hot items such as bacon, sausage, biscuits & gravy, scrambled eggs, omelets, pancakes, several types of fresh fruit, juices, coffees, cinnamon rolls, bagels, etc. ready and kept everything stocked even with continuous groups of people coming to eat. Best breakfast we've had at any hotel in... More

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Texarkana, Arkansas
Contributor
13 reviews 13 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 5, 2014

we stay here every year when visiting the model railroad show at theplano convention center. the staff is nice, and the rooms are always comfortable. any issues are dealt with quickly and professionally.

Was this review helpful? Yes 1
Issaquah, Washington
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 28, 2014

A property that is a fair value, but standard has absolutely slipped! I can't even vouch for cleanliness, nor would I recommend this place to family, friends, or strangers! HI needs to pull their straps up here....

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear Linnea B, Thank you for taking the time to post a review of our hotel. It is unfortunate to learn that our property has fallen short of your expectations. We take such comments from our valuable guests into serious consideration for this will help us target these specific concerns. Rest assured that I have shared your feedback with our... More

Houston, Texas
Top Contributor
59 reviews 59 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 13, 2014

Great desk staff, good room, and there it pretty much ended. Linens & pillows not your usual standard, spa out of order, computers in business center not functional, reported "club room" not in service. OK hotel appears to be getting "long in the tooth" and not in an especially good area.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear MikeStefHalJoJ, I certainly appreciate you taking the time to bring this matter to our attention. We are pleased you found our rooms and hotel staff great and I thank you for your kind words. We're very sorry that you were not satisfied with the condition of the hotel amenities during your stay. As we strive to give 100% satisfaction... More

Decatur, Texas
1 review
4 of 5 stars Reviewed April 23, 2014

Upon arriving at the hotel, we had experienced a personal problem with our card, and were unable to check-in right away. Kimmy, at the front desk, gave us directions to the nearest bank to have it resolved. We had requested a view, and she made sure we were on a nice side of the hotel, and we could see our... More

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Longview, Texas
Top Contributor
123 reviews 123 reviews
49 hotel reviews
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed April 13, 2014

We stayed at this property for 2 nights over the weekend.There is a lot we liked about it, and unfortunately a lot of bad also. First the good. Fridg. and microwave in the room. Plenty of room and big bathroom. All the fixtures, lamps and such worked fine. The elevators are fast. Plenty of room out at the pool area.... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear Mur018, Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. We will address these points and I hope when you return you will... More

Iowa City, Iowa
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 25, 2014

I'm not one to write reviews, but I felt that I owed it to others to worn them against this hotel. Unfortunately, this hotel has ruined the Holiday Inn name for me, and I refuse to stay at another one again. Problems: 1) 1ST FLOOR, TRANSPARENT CURTAINS - I could see the deserted parking lot from my window through the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear Kate M, Thank you for your review regarding your recent stay at Holiday Inn Express & Suites Plano East. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More

Texas
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 13, 2014

Great property at a very reasonable rate. The room was clean, quite and very comfortable. It had all the amenities you would expect including flat screen TV, free internet and a large fridge. The hotel staff was friendly and informative. Complimentary breakfast had a variety of options and was well stocked. I read past reviews and expected a much older... More

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Glen Rock, Pennsylvania
Top Contributor
81 reviews 81 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 2, 2014

The room was clean and the breakfast acceptable. The front desk check-in did not take very long and I was greeted as a Priority Club member with a welcome bag that contained a bottle of water, bag of baked Lays chips, and a package of Grandma's cookies. The only drawback was that the elevators were annoyingly slow. It was an... More

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1 review
1 of 5 stars Reviewed January 6, 2014

Myself and 3 other ladies stayed at this hotel January 4th and 5th on business. Our rooms where not what we booked and the young lady at the counter wanted to argue with me after I just drove 3 hours to get there. After everything seemed to calm down we decided to relax in the hot tube where there was... More

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear Jestyne D, Thank you for your review regarding your recent stay with us. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further... More

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Additional Information about Holiday Inn Express & Suites Plano East

Address: 700 East Central Pkwy, Plano, TX 75074
Phone Number:
Location: United States > Texas > Plano
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Plano East 2.5*
Number of rooms: 137
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Also Known As:
Holiday Inn Express And Suites Plano East
Holiday Inn Express & Suites Plano East Hotel Plano
Holiday Inn Plano
Plano Holiday Inn

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