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Holiday Inn Express & Suites Plano East

2.5 of 5 700 East Central Pkwy, Plano, TX 75074
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Holiday Inn Express & Suites Plano East
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79 reviews from our community

Traveler rating
    23
    20
    18
    6
    12
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28
11
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29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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El Paso, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

We traveled here for a basketball tournament, rented 4 rooms. It was an incredibly slow check in (only 1 person working the front counter and answering the phone at the same time.) Also, having rented the rooms a week in advance, they put our rooms on 3 seperate floors. That frustrated me becauae I am responsible for all the teenagers... More 

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New Port Richey, Florida
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We booked a king suite the night before our arrival. We even called and confirmed we would be arriving late. After 14 hours on the road, we got there and the hotel had given away our room. The night manager was an incredible jerk, said he's not going to accept cash because it was after 10 PM. At 3 am... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear Wendy G, Thank you for your review regarding your recent stay at Holiday Inn Express & Suites Plano East. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More 

Texarkana, Arkansas
Contributor
20 reviews 20 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 22, 2015

our stay this year was every bit as nice as the years before. the staff is kind and professional, the rooms are clean and comfortable. we plan to continue staying here as long as this hotel is maintaining this level of service.

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Fargo, ND
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 15, 2015

We were here for the FCS Championship weekend in Frisco. Check in was fast and friendly. Access to and from the hotel from the freeway was easy as well. The room was spacious and no problems at all. We had a double bed room with a fridge. There was plenty of space, and the beds and pillows were comfortable. The... More 

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Houston, Texas
Top Contributor
110 reviews 110 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 5, 2015

The location is very convenient to the freeway. The hotel is very clean, but is starting to show some wear around the edges. Some of the torn furniture needs to be replaced. The breakfast is good, but several items run out early. It is a good stay for the price, but not quite up to the standards to which we... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear Robert C, Thank you so much for your review of our hotel. I am delighted to hear that you liked the cleanliness, breakfast option and convenient location of the hotel. Our hotel is very proud of its level of service, cleanliness and quality of product. Your comments about the furniture refurbishment has been noted. The feedback we receive from... More 

Austin TX
Top Contributor
61 reviews 61 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 18, 2014

I checked in and recalled that I had a jacuzzi room which I would not normally go for, but it seemed nice when I booked and only a little more. No jacuzzi at check in. She told me I never booked it. Well, I just checked and here it is, cut and pasted from my reservation in black and white...... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear PeterPakChong, Thank you for writing a review about your recent stay with us. I appreciate your positive feedback about the room staff, good breakfast, comfortable beds and reliable WIFI connection. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It... More 

Hayward, California, Usa
Top Contributor
87 reviews 87 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 28, 2014

Our total stay here went very well. As it turned out we were checked in and checked out by the same person. Jennifer provided excelent customer service. The room was very nice and quiet. The breakfast was ample and the area was well maintained. Everything I've come to expect from Holiday Inn Express.

Was this review helpful? Yes 1
Amarillo, Texas
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 22, 2014

Stayed at this hotel. It was a little less than other hotels in the area but I have depended on Holiday Inn to provide quality stays. I was a little disappointed that HI's brand is here. I had no problem with staff. They were very nice. The room was clean but the toilet was old and needed servicing.The television service... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear Kelly b, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding the toilet condition and the television with the reception. We will look into this concerns. I assure you that... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 13, 2014

Location made many places in Plano easily accessible. Facilities are well kept and maintained. Very friendly front desk staff when we checked in!! Have stayed here twice and consistently had a good experience.

Was this review helpful? Yes 1
Meadows Of Dan
Top Contributor
112 reviews 112 reviews
108 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed September 24, 2014

It means so much to stay at a place that is super clean. That's the first thing I hope for when looking for a room. I stayed at this HIE, September 2014, and couldn't have asked for more. My room and bathroom was super clean, sheets clean, bed comfortable, towels were fluffy. everything worked, and then to top it off,... More 

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express & Suites Plano East

Address: 700 East Central Pkwy, Plano, TX 75074
Phone Number:
Location: United States > Texas > Plano
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Plano East 2.5*
Number of rooms: 137
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Also Known As:
Holiday Inn Express & Suites Plano East Hotel Plano
Holiday Inn Express And Suites Plano East
Holiday Inn Plano
Plano Holiday Inn

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