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Holiday Inn Express & Suites Plano East

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700 East Central Pkwy, Plano, TX 75074
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Holiday Inn Express & Suites Plano East
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Holiday Inn Express & Suites Plano East
Holiday Inn Express & Suites Plano East
Holiday Inn Express & Suites Plano East
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80 reviews from our community

Traveler rating
    23
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    19
    6
    12
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28
11
6
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Raleigh, North Carolina
Top Contributor
62 reviews 62 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

This site was a full service holiday inn and got downgraded to an express. It is currently undergoing a remodel so lots of construction and noise during the day. Really confused with the two room suites that one room had double beds and the other room has a pull out bed/couch. Poorly though out. But the staff is great. The... More 

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El Paso, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 27, 2015

We traveled here for a basketball tournament, rented 4 rooms. It was an incredibly slow check in (only 1 person working the front counter and answering the phone at the same time.) Also, having rented the rooms a week in advance, they put our rooms on 3 seperate floors. That frustrated me becauae I am responsible for all the teenagers... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear JenMuller, Thank you for taking the time to express your thoughts and concerns. We are sincerely sorry for the issues you had with the customer service. Rest assured that your comments will be looked into and take actions accordingly. Despite your disappointment I do hope you will return to stay with us again at some future date when you... More 

New Port Richey, Florida
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 5, 2015

We booked a king suite the night before our arrival. We even called and confirmed we would be arriving late. After 14 hours on the road, we got there and the hotel had given away our room. The night manager was an incredible jerk, said he's not going to accept cash because it was after 10 PM. At 3 am... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear Wendy G, Thank you for your review regarding your recent stay at Holiday Inn Express & Suites Plano East. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More 

Texarkana, Arkansas
Contributor
20 reviews 20 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 22, 2015

our stay this year was every bit as nice as the years before. the staff is kind and professional, the rooms are clean and comfortable. we plan to continue staying here as long as this hotel is maintaining this level of service.

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Fargo, ND
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 15, 2015

We were here for the FCS Championship weekend in Frisco. Check in was fast and friendly. Access to and from the hotel from the freeway was easy as well. The room was spacious and no problems at all. We had a double bed room with a fridge. There was plenty of space, and the beds and pillows were comfortable. The... More 

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Houston, Texas
Top Contributor
118 reviews 118 reviews
33 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed January 5, 2015

The location is very convenient to the freeway. The hotel is very clean, but is starting to show some wear around the edges. Some of the torn furniture needs to be replaced. The breakfast is good, but several items run out early. It is a good stay for the price, but not quite up to the standards to which we... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear Robert C, Thank you so much for your review of our hotel. I am delighted to hear that you liked the cleanliness, breakfast option and convenient location of the hotel. Our hotel is very proud of its level of service, cleanliness and quality of product. Your comments about the furniture refurbishment has been noted. The feedback we receive from... More 

Austin TX
Top Contributor
66 reviews 66 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 18, 2014

I checked in and recalled that I had a jacuzzi room which I would not normally go for, but it seemed nice when I booked and only a little more. No jacuzzi at check in. She told me I never booked it. Well, I just checked and here it is, cut and pasted from my reservation in black and white...... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear PeterPakChong, Thank you for writing a review about your recent stay with us. I appreciate your positive feedback about the room staff, good breakfast, comfortable beds and reliable WIFI connection. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It... More 

Hayward, California, Usa
Top Contributor
90 reviews 90 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 28, 2014

Our total stay here went very well. As it turned out we were checked in and checked out by the same person. Jennifer provided excelent customer service. The room was very nice and quiet. The breakfast was ample and the area was well maintained. Everything I've come to expect from Holiday Inn Express.

Was this review helpful? Yes 1
Texas
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 22, 2014

Stayed at this hotel. It was a little less than other hotels in the area but I have depended on Holiday Inn to provide quality stays. I was a little disappointed that HI's brand is here. I had no problem with staff. They were very nice. The room was clean but the toilet was old and needed servicing.The television service... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear Kelly b, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding the toilet condition and the television with the reception. We will look into this concerns. I assure you that... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 13, 2014

Location made many places in Plano easily accessible. Facilities are well kept and maintained. Very friendly front desk staff when we checked in!! Have stayed here twice and consistently had a good experience.

Was this review helpful? Yes 1
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