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Holiday Inn Express & Suites Plano East

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700 East Central Pkwy, Plano, TX 75074
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Holiday Inn Express & Suites Plano East
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85 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Scottsdale, Arizona
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed 1 week ago

First off, this hotel is no longer a holiday inn. We had booked it for a girls weekend and one of us who lived in Plano drove by one day and it had changed to a Comfort Inn. We didn't get anything telling us it changed. We checked in Thursday around 3pm and all seemed fine. Friday night about 130am... More 

Was this review helpful? Yes
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Awsum hotel staff very freindly good breakfast big queen beds and sofa bed in suites all for $110 a day verry clean hotel has 137 rooms good value for your money. Clean pool close to shopping and restaurants and local public transport close to highway 75 centrally expressway

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 4, 2015 via mobile

My sons iPad was stolen from the room in the 20 minutes it took us to walk downstairs and eat breakfast. iCloud placed it in the room prior to breakfast, and had been turned off 23 minutes later. I was never allowed to speak to a manager. No one would tell me anything that was being done to help locate... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear Becky B, Thank you for taking time to bring your concerns to our attention. I am sorry to hear about your recent experience at our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I look forward... More 

Houston, Tx.
Level Contributor
164 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed April 22, 2015

We arrived late in evening after long drive and found limited close parking and a wedding going on with lots of loud music. We requested rooms as far away from noise as possible and we were pleased with the quietness and appearance of room. The hotel is in a remodeling mode and paint smell was slight but tollerable. The free... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear JimH_11, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the quietness of the hotel. However, we’re sorry we fell below your expectation regarding the breakfast selection. We will look into this concern. I assure you that the feedback of our... More 

Tulsa, Oklahoma
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 22, 2015

I've stayed at the facility many nights in the past two years. It's centrally located near the area I need to be in, the rooms are clean and comfortable and the desk staff is top notch! Good breakfast, free USA Today, etc. Highly recommend!

Was this review helpful? Yes 1
Raleigh, North Carolina
Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed April 12, 2015

This site was a full service holiday inn and got downgraded to an express. It is currently undergoing a remodel so lots of construction and noise during the day. Really confused with the two room suites that one room had double beds and the other room has a pull out bed/couch. Poorly though out. But the staff is great. The... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear KG4MXV, Thank you for writing a review about your recent stay with us. We are pleased to hear that you liked the hotel location and great staff. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we... More 

El Paso, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 27, 2015

We traveled here for a basketball tournament, rented 4 rooms. It was an incredibly slow check in (only 1 person working the front counter and answering the phone at the same time.) Also, having rented the rooms a week in advance, they put our rooms on 3 seperate floors. That frustrated me becauae I am responsible for all the teenagers... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear JenMuller, Thank you for taking the time to express your thoughts and concerns. We are sincerely sorry for the issues you had with the customer service. Rest assured that your comments will be looked into and take actions accordingly. Despite your disappointment I do hope you will return to stay with us again at some future date when you... More 

New Port Richey, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 5, 2015

We booked a king suite the night before our arrival. We even called and confirmed we would be arriving late. After 14 hours on the road, we got there and the hotel had given away our room. The night manager was an incredible jerk, said he's not going to accept cash because it was after 10 PM. At 3 am... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Plano East, responded to this review

Dear Wendy G, Thank you for your review regarding your recent stay at Holiday Inn Express & Suites Plano East. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More 

Texarkana, Arkansas
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 22, 2015

our stay this year was every bit as nice as the years before. the staff is kind and professional, the rooms are clean and comfortable. we plan to continue staying here as long as this hotel is maintaining this level of service.

Was this review helpful? Yes
Fargo, ND
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed January 15, 2015

We were here for the FCS Championship weekend in Frisco. Check in was fast and friendly. Access to and from the hotel from the freeway was easy as well. The room was spacious and no problems at all. We had a double bed room with a fridge. There was plenty of space, and the beds and pillows were comfortable. The... More 

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