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Courtyard by Marriott Dallas Plano Parkway at Preston Road

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4901 West Plano Parkway, Plano, TX 75093
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Courtyard by Marriott Dallas Plano Parkway at Preston Road
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Courtyard by Marriott Dallas Plano Parkway at Preston Road
Courtyard by Marriott Dallas Plano Parkway at Preston Road
Courtyard by Marriott Dallas Plano Parkway at Preston Road
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103 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice quiet location, extremely helpful staff, clean rooms, although a bit dated. The internet service was very good. No free breakfast or even coffee!...and the cafe is only open at 6:30 AM on workdays and 7AM on weekends. Not very business friendly. They need to open earlier to accommodate business customers . Without free accessible breakfast and even complimentary coffee,... More 

Was this review helpful? Yes 1
Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Thank you for the feedback on your recent stay! I love to hear that you found our rooms clean and our staff helpful. Our team will be excited to hear the positive comment! Concerning breakfast, I apologize that our hours of operations did not meet your needs as a business traveler. Please note for your next visit that we have... More 

New Braunfels, Texas, United States
Level Contributor
166 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a centrally located hotel to restaurants, shops as well as hospitals. Lobby is beautifully decorated, staff greeted us warmly, rooms were clean and very nice. The bed is so comfortable. There is a small sofa, a large desk, and a console/cabinet with a TV. Plenty of storage and lots of place to charge your electronics. The bathroom has... More 

Was this review helpful? Yes 1
Midland, Texas
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed April 1, 2015

usual issue for a Courtyard as there was not breakfast provided though it could be purchased. If not for this I would have rated it higher. It is one of the newer Courtyards with the Bistro arrangement, nice interior, carpeting etc.

Was this review helpful? Yes 1
Missy A, Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Thank you for feedback about your stay at the Courtyard Plano Parkway. My team and I are delighted to know that you enjoyed your experience at our hotel. Yes, at Courtyard Hotels breakfast isn't provided free of charge, however, we do offer rates that includes breakfast. We hope you choose to stay with us whenever your travels bring you back... More 

Murfreesboro, Tennessee
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 6, 2015

There's nothing "wrong" with this hotel; service and food in the Bistro were both great and the room was in wonderful order and very quiet - no road noise to speak of, no loud guests, etc. My beef is with the workout room. The room itself is very large but the equipment is lacking. There are two treadmills with TV,... More 

Was this review helpful? Yes 1
Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Hi Greg S, Thank you for your feedback about your stay with us at the Courtyard Plano Parkway. I am happy to hear that you had a great experience while dining in the Bistro and had a good nights rest. We recently moved our fitness center into this larger room, so that our guests can have more space to work... More 

Sacramento, California
Level Contributor
104 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed January 17, 2015

I usually love Courtyard hotels--clean, pleasant, quiet, and predictably comfortable. The lobby itself at this property is nice and fresh--clearly renovated recently. BUT, as noted by earlier guests, otherwise this particular Courtyard is below par. The rooms themselves are tired--doors don't close properly, blanket edges ripped, bath area dark, walls scratched, etc. (One pillow for the sofa bed, which we... More 

Was this review helpful? Yes 1
Missy A, Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Thank you for your honest feedback. I would like to apologize for your less than perfect stay. My Team and I strive for each guest to enjoy a clean, comfortable room, a unique experience, but most of all outstanding service! Obviously, we've failed on your most recent visit. At your time of arrival, we had no meetings scheduled, and like... More 

Oklahoma
Level Contributor
215 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed January 17, 2015

Stayed at many of these Courtyards. This is a bit old feeling, the front desk staff was surly and not very responsive to a request for a hairdryer. Room was noisy as we faced Plan Parkway and walls were thin. Beds were ok if you like feeling like a hotdog in a bun, worn and turned up at the edges.... More 

Was this review helpful? Yes 1
Missy A, Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Thank you for taking the time to provide us with feedback regarding your recent stay at the Courtyard Dallas Plano Parkway at Preston Road. It is our goal to make sure that every guest that stays with us is provided with the excellent service and restful stay they have come to expect from the Courtyard Brand. It is our priority... More 

Dallas, Texas
Level Contributor
108 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed December 30, 2014

We stayed here back in October just to get away. We booked with a third party and requested a handicapped room (due to my g/f being in a wheelchair from a broken ankle) which we were promptly given. The room was close to the front desk and was spacious enough for a wheelchair. The bathroom was a roll-in kind and... More 

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Flower Mound, Texas
1 review
1 of 5 stars Reviewed November 27, 2014

Our stay was mediocre. Due to my daughter's soccer game & a 5k run, we were guests at this property. We chose this property over the Legacy property due to the eco friendly environment. The staff was pleasant upon check in & due to a recent hand/finger fracture at the time very accommodating. However, being our reservation was booked through... More 

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Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Thank you for the feedback on your recent stay. It disappoints me that your experience was only mediocre, and that the service we provided did not exceed your expectations. For that, I am truly sorry. I would love to hear more details so I can rectify the situation and make this right for you and your family. Please feel free... More 

Albuquerque, New Mexico
Level Contributor
84 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed November 26, 2014

Stayed here a couple of nights on business. I liked the way the staff responded during my stay so no complaints there at all. The king room I stayed in had an odd setup with the TV to the side of the bed making it a bit uncomfortable. Maybe his was done to save room but it wasn't ideal a... More 

Was this review helpful? Yes
Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Thank you for taking the time to give us feedback on your recent stay! I am pleased to hear you enjoyed your stay with us and that my team took good care of you from their service to your clean room! We always like to know our guests slept well and had a restful experience. I am sorry that the... More 

Dallas, Texas
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed October 30, 2014

This is a typical Courtyard, with typical Courtyard expectation being delivered, very plain. The stay itself was reasonably comfortable, with involved staff. The room appeared dated, though the website showed some recently renovated, not really sure if I got an unren-room, or its poor renovation quality. The hotel is conveniently located off major roads, close enough to eateries, not next... More 

Was this review helpful? Yes
Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Thank you for your feedback and I am certainly glad to hear that our staff was helpful and that you had a comfortable stay. Unfortunately, our recent guest room renovations did not impress you as we might have hoped so I do apologize for that. We take pride in the fact that all of our rooms are as up-to-date and... More 

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