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Courtyard by Marriott Dallas Plano Parkway at Preston Road

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4901 West Plano Parkway, Plano, TX 75093
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Courtyard by Marriott Dallas Plano Parkway at Preston Road
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Courtyard by Marriott Dallas Plano Parkway at Preston Road
Courtyard by Marriott Dallas Plano Parkway at Preston Road
Courtyard by Marriott Dallas Plano Parkway at Preston Road
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101 reviews from our community

Traveler rating
    27
    46
    20
    5
    3
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21
4
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Murfreesboro, Tennessee
Contributor
17 reviews 17 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 6, 2015

There's nothing "wrong" with this hotel; service and food in the Bistro were both great and the room was in wonderful order and very quiet - no road noise to speak of, no loud guests, etc. My beef is with the workout room. The room itself is very large but the equipment is lacking. There are two treadmills with TV,... More 

Was this review helpful? Yes
Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Hi Greg S, Thank you for your feedback about your stay with us at the Courtyard Plano Parkway. I am happy to hear that you had a great experience while dining in the Bistro and had a good nights rest. We recently moved our fitness center into this larger room, so that our guests can have more space to work... More 

Sacramento, California
Top Contributor
90 reviews 90 reviews
29 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed January 17, 2015

I usually love Courtyard hotels--clean, pleasant, quiet, and predictably comfortable. The lobby itself at this property is nice and fresh--clearly renovated recently. BUT, as noted by earlier guests, otherwise this particular Courtyard is below par. The rooms themselves are tired--doors don't close properly, blanket edges ripped, bath area dark, walls scratched, etc. (One pillow for the sofa bed, which we... More 

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Missy A, Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Thank you for your honest feedback. I would like to apologize for your less than perfect stay. My Team and I strive for each guest to enjoy a clean, comfortable room, a unique experience, but most of all outstanding service! Obviously, we've failed on your most recent visit. At your time of arrival, we had no meetings scheduled, and like... More 

Oklahoma
Top Contributor
199 reviews 199 reviews
28 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed January 17, 2015

Stayed at many of these Courtyards. This is a bit old feeling, the front desk staff was surly and not very responsive to a request for a hairdryer. Room was noisy as we faced Plan Parkway and walls were thin. Beds were ok if you like feeling like a hotdog in a bun, worn and turned up at the edges.... More 

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Missy A, Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Thank you for taking the time to provide us with feedback regarding your recent stay at the Courtyard Dallas Plano Parkway at Preston Road. It is our goal to make sure that every guest that stays with us is provided with the excellent service and restful stay they have come to expect from the Courtyard Brand. It is our priority... More 

Dallas, Texas
Top Contributor
96 reviews 96 reviews
25 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 30, 2014

We stayed here back in October just to get away. We booked with a third party and requested a handicapped room (due to my g/f being in a wheelchair from a broken ankle) which we were promptly given. The room was close to the front desk and was spacious enough for a wheelchair. The bathroom was a roll-in kind and... More 

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Flower Mound, Texas
1 review
1 of 5 stars Reviewed November 27, 2014

Our stay was mediocre. Due to my daughter's soccer game & a 5k run, we were guests at this property. We chose this property over the Legacy property due to the eco friendly environment. The staff was pleasant upon check in & due to a recent hand/finger fracture at the time very accommodating. However, being our reservation was booked through... More 

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Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Thank you for the feedback on your recent stay. It disappoints me that your experience was only mediocre, and that the service we provided did not exceed your expectations. For that, I am truly sorry. I would love to hear more details so I can rectify the situation and make this right for you and your family. Please feel free... More 

Albuquerque, New Mexico
Top Contributor
81 reviews 81 reviews
31 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 26, 2014

Stayed here a couple of nights on business. I liked the way the staff responded during my stay so no complaints there at all. The king room I stayed in had an odd setup with the TV to the side of the bed making it a bit uncomfortable. Maybe his was done to save room but it wasn't ideal a... More 

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Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Thank you for taking the time to give us feedback on your recent stay! I am pleased to hear you enjoyed your stay with us and that my team took good care of you from their service to your clean room! We always like to know our guests slept well and had a restful experience. I am sorry that the... More 

Dallas, Texas
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 30, 2014

This is a typical Courtyard, with typical Courtyard expectation being delivered, very plain. The stay itself was reasonably comfortable, with involved staff. The room appeared dated, though the website showed some recently renovated, not really sure if I got an unren-room, or its poor renovation quality. The hotel is conveniently located off major roads, close enough to eateries, not next... More 

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Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Thank you for your feedback and I am certainly glad to hear that our staff was helpful and that you had a comfortable stay. Unfortunately, our recent guest room renovations did not impress you as we might have hoped so I do apologize for that. We take pride in the fact that all of our rooms are as up-to-date and... More 

Oklahoma City, Oklahoma, United States
Top Contributor
77 reviews 77 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 13, 2014

Staff was courteous and friendly. Rooms are small and offer no frills. Offers some breakfast items (not cooked to order, but pre-made and then warmed in an over). Easy access to the George Bush Turnpike. Stonebriar Mall is about ten minutes away and North Park Center is about 20 minutes away. Surrounded by restaurants. Got this in Priceline for $60... More 

Was this review helpful? Yes
Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Dear Scott B, Thank you for the comments on our hotel! Hopefully, you were able to enjoy some great shopping and dining while in the Plano area! I wanted to inform you that our Bistro makes everything fresh for our guests. We do have some breakfast options that are quick and easy for our on the go travelers, but we... More 

Hewitt, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 8, 2014

This hotel is well-maintained and in an excellent location - close to shopping, restaurants and major highways. The staff was friendly and very helpful. It was very quiet and the beds were very comfortable. The only "hiccup" we had with our room involved the fact that we were in a handicap accessible room, but there were no hand rails located... More 

Was this review helpful? Yes
Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

We really appreciate your fabulous review of our hotel. The staff will be thrilled to know they took great care of you! For your next stay with us, please note that we do have roll-in-shower rooms that may better suit your needs. Just let us know when making your next reservation that you would like a roll-in-shower room and we... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 5, 2014

My husband and I stayed here in July with our 4 year old daughter. The location was close to Preston Rd which has lots of shopping spots. The hotel staff were friendly & helpful. Our room was clean and of average size. We had a room with a king size bed & fold out sofa bed for our daughter. The... More 

Was this review helpful? Yes
Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

Thank you for the fantastic review and comments of our hotel! We are delighted that your stay was so enjoyable! I wanted to inform you for your next trip that we do have rooms with higher ceilings to make your room more spacious! We can’t wait to take care of you and your family during your next trip to Plano!... More 

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