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Courtyard by Marriott Dallas Plano Parkway at Preston Road

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4901 West Plano Parkway, Plano, TX 75093
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Courtyard by Marriott Dallas Plano Parkway at Preston Road
Courtyard by Marriott Dallas Plano Parkway at Preston Road
Courtyard by Marriott Dallas Plano Parkway at Preston Road
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At a glance

72%
Positive reviews?
KEY AMENITIES
Free Parking
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
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Courtyard by Marriott Dallas Plano Parkway at Preston Road
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    105 Reviews from our TripAdvisor Community

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    Traveler rating
      29
      47
      21
      5
      3
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    21
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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (29)
    Date | Rating
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      (105)
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      (36)
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      (21)
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    Level Contributor
    4 reviews
    4 hotel reviews
    5 of 5 stars Reviewed 3 days ago NEW

    The lobby staff were welcoming. The room was very spacious. The bathroom was nice as well. Felt like a little apartment. This was a great snag we got at the last moment for only 78.00 . And what was even better was the blinds that made the room dark so instantly. Slept great. I would definitely stay here again.

    Was this review helpful? Yes
    1 review
    5 of 5 stars Reviewed 3 weeks ago

    Staff was excellent! Made me Starbucks after closing time! Room was spacious and super comfy and being able to actually go out on the balcony was a huge plus!! Will definitely stay again! Only negative it's taken almost a month to get my deposit back..no biggie though...

    Was this review helpful? Yes
    Level Contributor
    27 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    3 of 5 stars Reviewed June 14, 2015

    Nice quiet location, extremely helpful staff, clean rooms, although a bit dated. The internet service was very good. No free breakfast or even coffee!...and the cafe is only open at 6:30 AM on workdays and 7AM on weekends. Not very business friendly. They need to open earlier to accommodate business customers . Without free accessible breakfast and even complimentary coffee,... More 

    Was this review helpful? Yes 1
    Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

    Thank you for the feedback on your recent stay! I love to hear that you found our rooms clean and our staff helpful. Our team will be excited to hear the positive comment! Concerning breakfast, I apologize that our hours of operations did not meet your needs as a business traveler. Please note for your next visit that we have... More 

    New Braunfels, Texas, United States
    Level Contributor
    175 reviews
    34 hotel reviews
    common_n_hotel_reviews_1bd8 82 helpful votes
    4 of 5 stars Reviewed June 14, 2015

    This is a centrally located hotel to restaurants, shops as well as hospitals. Lobby is beautifully decorated, staff greeted us warmly, rooms were clean and very nice. The bed is so comfortable. There is a small sofa, a large desk, and a console/cabinet with a TV. Plenty of storage and lots of place to charge your electronics. The bathroom has... More 

    Was this review helpful? Yes 1
    Midland, Texas
    Level Contributor
    37 reviews
    25 hotel reviews
    common_n_hotel_reviews_1bd8 19 helpful votes
    3 of 5 stars Reviewed April 1, 2015

    usual issue for a Courtyard as there was not breakfast provided though it could be purchased. If not for this I would have rated it higher. It is one of the newer Courtyards with the Bistro arrangement, nice interior, carpeting etc.

    Was this review helpful? Yes 1
    Missy A, Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

    Thank you for feedback about your stay at the Courtyard Plano Parkway. My team and I are delighted to know that you enjoyed your experience at our hotel. Yes, at Courtyard Hotels breakfast isn't provided free of charge, however, we do offer rates that includes breakfast. We hope you choose to stay with us whenever your travels bring you back... More 

    Murfreesboro, Tennessee
    Level Contributor
    20 reviews
    14 hotel reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    3 of 5 stars Reviewed February 6, 2015

    There's nothing "wrong" with this hotel; service and food in the Bistro were both great and the room was in wonderful order and very quiet - no road noise to speak of, no loud guests, etc. My beef is with the workout room. The room itself is very large but the equipment is lacking. There are two treadmills with TV,... More 

    Was this review helpful? Yes 1
    Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

    Hi Greg S, Thank you for your feedback about your stay with us at the Courtyard Plano Parkway. I am happy to hear that you had a great experience while dining in the Bistro and had a good nights rest. We recently moved our fitness center into this larger room, so that our guests can have more space to work... More 

    Sacramento, California
    Level Contributor
    117 reviews
    36 hotel reviews
    common_n_hotel_reviews_1bd8 55 helpful votes
    2 of 5 stars Reviewed January 17, 2015

    I usually love Courtyard hotels--clean, pleasant, quiet, and predictably comfortable. The lobby itself at this property is nice and fresh--clearly renovated recently. BUT, as noted by earlier guests, otherwise this particular Courtyard is below par. The rooms themselves are tired--doors don't close properly, blanket edges ripped, bath area dark, walls scratched, etc. (One pillow for the sofa bed, which we... More 

    Was this review helpful? Yes 1
    Missy A, Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

    Thank you for your honest feedback. I would like to apologize for your less than perfect stay. My Team and I strive for each guest to enjoy a clean, comfortable room, a unique experience, but most of all outstanding service! Obviously, we've failed on your most recent visit. At your time of arrival, we had no meetings scheduled, and like... More 

    Oklahoma
    Level Contributor
    216 reviews
    27 hotel reviews
    common_n_hotel_reviews_1bd8 43 helpful votes
    2 of 5 stars Reviewed January 17, 2015

    Stayed at many of these Courtyards. This is a bit old feeling, the front desk staff was surly and not very responsive to a request for a hairdryer. Room was noisy as we faced Plan Parkway and walls were thin. Beds were ok if you like feeling like a hotdog in a bun, worn and turned up at the edges.... More 

    Was this review helpful? Yes 1
    Missy A, Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

    Thank you for taking the time to provide us with feedback regarding your recent stay at the Courtyard Dallas Plano Parkway at Preston Road. It is our goal to make sure that every guest that stays with us is provided with the excellent service and restful stay they have come to expect from the Courtyard Brand. It is our priority... More 

    Dallas, Texas
    Level Contributor
    108 reviews
    31 hotel reviews
    common_n_hotel_reviews_1bd8 67 helpful votes
    4 of 5 stars Reviewed December 30, 2014

    We stayed here back in October just to get away. We booked with a third party and requested a handicapped room (due to my g/f being in a wheelchair from a broken ankle) which we were promptly given. The room was close to the front desk and was spacious enough for a wheelchair. The bathroom was a roll-in kind and... More 

    Was this review helpful? Yes
    Flower Mound, Texas
    1 review
    1 of 5 stars Reviewed November 27, 2014

    Our stay was mediocre. Due to my daughter's soccer game & a 5k run, we were guests at this property. We chose this property over the Legacy property due to the eco friendly environment. The staff was pleasant upon check in & due to a recent hand/finger fracture at the time very accommodating. However, being our reservation was booked through... More 

    Was this review helpful? Yes
    Missy A, General Manager at Courtyard by Marriott Dallas Plano Parkway at Preston Road, responded to this review

    Thank you for the feedback on your recent stay. It disappoints me that your experience was only mediocre, and that the service we provided did not exceed your expectations. For that, I am truly sorry. I would love to hear more details so I can rectify the situation and make this right for you and your family. Please feel free... More 

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