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NYLO Plano at Legacy

Hotel website
8201 Preston Road, Plano, TX 75024
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NYLO Plano at Legacy
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NYLO Plano at Legacy
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    521 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (100)
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    McKinney
    1 review
    5 of 5 stars Reviewed 5 days ago NEW

    We went to the NYLO for our anniversary weekend. It is close to home and close to a night life. My wife and I had a wonderful time and really enjoyed the NYLO. Wonderful, nice staff, good breakfast, cool rooms, loved the rain showerhead! We plan on going back again!

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    Joe M, General Manager at NYLO Plano at Legacy, responded to this review

    jaymichael78, Happy Anniversary! What a nice way to celebrate with an evening out. It was our pleasure to serve you and thank you for the kind words. Our team looks forward to your return! Regards, Joe Massar General Manager More 

    Philadelphia, Pennsylvania
    Level Contributor
    3 reviews
    3 hotel reviews
    3 of 5 stars Reviewed 6 days ago NEW

    Place is different. They go after that urban industrial look which is ok if you are looking for an option that is different than standard hotel. Rooms are modern, beds comfortable and wifi works. The bar restaurant Is very good. Food was above average and the bar staff is great.

    Was this review helpful? Yes
    Joe M, General Manager at NYLO Plano at Legacy, responded to this review

    BinTravelin76, We appreciate you taking time to share your experience. Glad you enjoyed our unique style and our comfortable beds. I will share your positive comments with our F&B team regarding the food and service. When your travels bring you back to Plano we look forward to the opportunity of having you stay with us! Regards, Joe Massar General Manager More 

    Waxahachie, Texas
    2 reviews
    5 of 5 stars Reviewed 1 week ago

    Loved the hotel, its décor and especially the bed. Most comfortable I have ever slept on. Staff was great, pool area was inviting, location was good. There was access to restaurants and shopping very close to hotel. Overall, I would stay again.

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    Joe M, General Manager at NYLO Plano at Legacy, responded to this review

    pamstadler1978, Thank you for taking time to share your positive feedback on the hotel and the five star rating. So happy to hear you enjoyed your stay and our comfortable beds. We look forward to your return. Stay Unique, Joe Massar General Manager More 

    Detroit, Michigan
    1 review
    5 of 5 stars Reviewed 1 week ago

    room was great, clean and service was also excellent. food was good. the only problem is this review is getting to be a pain I only have to right a book to complete review so I'm going to just type numbers.

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    Joe M, General Manager at NYLO Plano at Legacy, responded to this review

    johndC5460WR, Thank you so much for your wonderful review. We are thrilled to hear you enjoyed your recent stay with us. When your travels bring you back to Plano we look forward to you staying with us. Regards, Joe Massar General Manager More 

    Burleson, Texas
    Level Contributor
    6 reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    5 of 5 stars Reviewed 1 week ago

    I was blown away by this little get away! We tried it for our date night absolutely loved it. I am from NY and it totally reminded me of home. Our room was perfect....clean and very comfortable. The staff was wonderful wherever we went. We capped off our night sitting by the poor with a few drinks. We will be... More 

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    Joe M, General Manager at NYLO Plano at Legacy, responded to this review

    Joanne, So happy you chose to stay with us for a date night. Thank you for sharing your positive experience regarding the hotel and staff. We hope you have many more date nights at the NYLO Plano! Stay Unique, Joe Massar General Manager More 

    Plano, Texas
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed 1 week ago

    AMAZING service from the staff. Simply amazing. Cole did a fantastic job. Definitely recommending to my friends and family. The food was also great and all the services we requested were met with a smile and in a timely fashion.

    Was this review helpful? Yes 1
    Joe M, General Manager at NYLO Plano at Legacy, responded to this review

    Sobechi, We are happy to have Cole on our team and we have shared your nice comments with him. Our culinary team under Chef Dustin has enjoyed rolling out the new menu and glad to hear it did not disappoint. We welcome the opportunity to assist you in the future. Warm Regards, Joe Massar General Manager More 

    Jasper, Texas
    2 of 5 stars Reviewed 2 weeks ago

    Both my co-worker and myself felt the entire hotel had a sticky/kinda dirty look and feel. In my room, the toilet seat was loose (not a great situation) but my biggest complaint is that I'm still waiting for three phone messages to be returned since my room , which was paid for in advance by my employer for a business... More 

    Was this review helpful? Yes
    Joe M, General Manager at NYLO Plano at Legacy, responded to this review

    Nancy, Please accept my apology that our staff was not more than attentive to your needs. We pride ourselves on delivering exceptional service and based on your feedback we fell short. If our team had not addressed your concerns to your satisfaction I welcome your email or call. Warm Regards, Joe Massar General Manager More 

    Frisco
    Level Contributor
    3 reviews
    5 of 5 stars Reviewed 3 weeks ago

    My son was married near this hotel on June 27, 2015. My family and I stayed at this NYLO with no regrets! The entire staff was very courteous and accommodating. Any type of business or restaurant is conveniently located. They even have a shuttle service. Will definitely stay here in the future.

    Was this review helpful? Yes
    Joe M, General Manager at NYLO Plano at Legacy, responded to this review

    Lamires, Congratulations to you on your son’s recent wedding, what an exciting time. With all that goes into planning such a special day we truly appreciate you taking time to post a five star review regarding our service and amenities. We hope to see you again in the near future. Kindest Regards, Joe Massar General Manager More 

    Murray, Kentucky
    Level Contributor
    18 reviews
    16 hotel reviews
    common_n_hotel_reviews_1bd8 12 helpful votes
    4 of 5 stars Reviewed 3 weeks ago

    The hotel tries to be hip and succeeds. It has nice amenities in the room and the bar and pool were a fun place to hang out. The bed was soft and the room did get quite dark. It is a noisy room however as the floors are all sealed cement, so if the people above or next to you... More 

    Was this review helpful? Yes
    Joe M, General Manager at NYLO Plano at Legacy, responded to this review

    Mehtatron, Thank you so much for your feedback. We appreciate you taking the time to share your experiences. I would like to take this opportunity to apologize for the incident regarding someone calling your room regarding credit card information. Our policy is we would never ask for a guest staying with us to give that type of information over the... More 

    Rogers, Arkansas
    1 review
    2 of 5 stars Reviewed 3 weeks ago

    Food was awful, our sink faucet handle was missing, leaving the faucet inoperable. Not sure how the house keepers didn't catch that if they really cleaned the room. They finally fixed it and when we got back to the room it was was flooded. We had to move to another room. No one took ownership or apologized for our inconvenience.... More 

    Was this review helpful? Yes
    Joe M, General Manager at NYLO Plano at Legacy, responded to this review

    Dear RobinRenee61r, Thank you so much for your feedback. We appreciate you taking the time to share your experiences. I would like to take this opportunity to apologize for the problems with your room. Please know that I have reviewed your feedback with our team so we may correct future experiences. I hope that you will allow us another opportunity... More 

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