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Staybridge Suites Plano - Richardson Area

#7 of 38 Hotels in Plano
Certificate of Excellence
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301 Silverglen Road, Plano, TX 75075
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Staybridge Suites Plano - Richardson Area
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272 Reviews from our TripAdvisor Community

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Traveler rating
    198
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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  • All months
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    (61)
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Burlington, Canada
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 23, 2015

Had a very nice time at this hotel. Location is fantastic. Couple of names i should mention - Patrick (i hope i have his name right....the guy who works at night) is just too good. Customer service professional. talks well and holds a good conversation. The other was Rebecca. again going out of her way to help. very kind. Breakfast... More 

Was this review helpful? Yes 1
Houston, Texas
Level Contributor
2 reviews
4 of 5 stars Reviewed July 21, 2015

We stayed here for a weekend in July. Clean room, decent breakfast options, free wifi and helpful associates. Didn't expect to have a full size kitchen (this was a pleasant surprise), location is next to a toll way with easy access. Not sure if its a norm but most of the near by properties have a different rate for room... More 

Was this review helpful? Yes
Ronak_Kothari_Aquila, Marketing Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Thank you for choosing us for your trip, and thank you for posting your review of your stay. We are so glad you enjoyed your experience. From all of our staff, we hope to see you all again soon at Staybridge Suites Plano-Richardson! More 

2 reviews
1 of 5 stars Reviewed July 20, 2015

Stayed with 10 other co-workers for 2 weeks at this hotel. 2 co-workers saw roaches in their rooms. We were informed nightly we needed to be in our rooms at 10pm. Breakfast was the same every morning, and even for a hotel breakfast, bad. If you ask the lady in charge of breakfast for anything that wasn't out, including coffee... More 

Was this review helpful? Yes
Ronak_Kothari_Aquila, Marketing Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Thank you very much for taking the time to correspond with us. We always want each of our guests’ stay to be an extraordinary experience and we apologize that yours was not. Please know that we recognize the critical nature of ensuring impeccable pest control. We employ our pesticide service at the highest quality level possible and therefore deeply regret... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 16, 2015

Excellent customer service, free fast internet, great breakfast, super friendly staff, and clean. The location is a little tucked away, but the area is convenient for different types of shopping and eating. Good, safe area.

Was this review helpful? Yes
Ronak_Kothari_Aquila, Marketing Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Thank you for choosing our Staybridge Suites Plano-Richardson for your trip. We appreciate your honest review and are glad you enjoyed your stay! Hope to see you again! More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 8, 2015

We stayed here on our trip to Texas over 4th of July Weekend and booked online for a double queen bed suite. Were very happy for nice and clean room. We were 2 adults, 2 kids over 12 and one 11 year old. With the pull out couch and small Kitchenette worked out very well for us. We needed the... More 

Was this review helpful? Yes
Ronak_Kothari_Aquila, Marketing Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Thank you for choosing our Staybridge Suites Plano-Richardson for your trip. We appreciate your honest review and are glad you enjoyed your stay! Hope to see you again! More 

Normal, Illinois, USA
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 7, 2015 via mobile

On my third stay here even though I have a lot of choices and pricier hotels in the area. I keep coming back to this one. Super friendly staff, quiet, and clean good sized rooms. Decent breakfast and Tuesday - Thursday evening reception. Restaurants close by and convenient access to George Bush, Plano Parkway, and other major roads. Definitely recommended... More 

Was this review helpful? Yes
Ronak_Kothari_Aquila, Marketing Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Wow! Thank you for the very nice review. We are certainly proud of our hotel and always work hard to provide the best service for our guests. When your travels bring you back to Plano-Richardson, don't forget about us and your home away from home. More 

Portage, Indiana
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 2, 2015

Was there over a weekend visiting friends in the area. Really liked the suite! Room was in good order except for a broken closet door and a noisy bathroom fan. (Staff was clueless when I described the problems to them. Didn't want to get charged for damages. Also had pullout couch and large screen TV. Had a great grill area.... More 

Was this review helpful? Yes
Ronak_Kothari_Aquila, Marketing Manager at Staybridge Suites Plano - Richardson Area, responded to this review

We are happy that you somewhat liked our hotel, as well as most of the amenities we offer. On the other hand, I am sorry that the bathroom fan was noise and the closet door was broken, please be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests as your comments... More 

Plano, Texas
1 review
3 of 5 stars Reviewed July 2, 2015

Good place for extended stay and rooms with a galley kitchen, the hotel is well located as you can shop for groceries in Central Market which is right behind the hotel and Walmart store near by also a hand full of eat outs on walk-able distance.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Dear Swamsworld, Warm greetings from Staybridge Suites Plano Richardson Area. We thank you for bringing your experience to our attention and we are glad that your stay went commendable. Thank you for noting our good location and we are glad to hear that you found your room accommodations to your preference. Your comments are highly appreciated. Once more, we value... More 

Rancho Santa Margarita, California
Level Contributor
144 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed June 28, 2015

The property is clean and the staff is very friendly and attentive. The rooms are suites so nice to avoid eating out. They offer an average breakfast and dinner for those not able mobile. The beds are average, but clean.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Dear dbl60, Thank you very much for posting a review from your recent stay with us. We are glad to know that you appreciated the cleanliness of our property and the service provided by our staff. We also hope that you enjoyed staying in our suites. We appreciate your comments because it helps us to continually improve our product and... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 24, 2015

I booked this hotel based on all the great reviews with TripAdvisor. The hotel was excellent EXCEPT for our room. Room 422! The smell of onion/body odor accosted our nose as soon as the door was open. Over our 3-day stay, we explained the problem to the front desk and manager. They listened politely, but no other room was offered.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Dear Jarvistravel, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment regarding food selection. However, we’re sorry we fell below your expectation regarding the room smell. We will address this concern. I assure... More 

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