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Staybridge Suites Plano - Richardson Area

#7 of 39 Hotels in Plano
Certificate of Excellence
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301 Silverglen Road, Plano, TX 75075
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Staybridge Suites Plano - Richardson Area
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Staybridge Suites Plano - Richardson Area
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256 reviews from our community

Traveler rating
    189
    44
    18
    2
    3
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132
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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1 review
5 of 5 stars Reviewed 1 week ago

We visited this hotel two years in a row because the experience was so enjoyable. Although the amenities both inside and outside our room satisfied all our needs the first year, it was the level of customer service that most impressed us. The staff, especially a gentleman named Patrick, graciously bent over backwards to make us feel welcome. They were... More 

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Youngstown, New York
Senior Reviewer
9 reviews 9 reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As far as hotels go this is a good overall value. The overall facility is well kept and clean. My room was clean and over all in good shape. The only issues in the room was 1) small tear (say 1" x1") in carpet at the edge where it meets the bathroom tile, 2) couch cushion cover was unraveled (about... More 

Was this review helpful? Yes 1
Ronak_Kothari_Aquila, General Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Thank you for your kind words and for staying with us at the Staybridge Suites Plano-Richardson. We are terrible sorry about the sofa tear, our rooms are in the process of being remodeled. We are working on upgrading our suites in order to make our guests more comfortable and their stays more enjoyable. We hope to see you in your... More 

San Salvador, El Salvador
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed February 23, 2015

I use this hotel while visiting the area, people is very friendly and I use the Gym, Pool and the breakfast included. The food is fair and there are fast food restaurants around (hamburgers, subway, etc).

Was this review helpful? Yes
Ronak_Kothari_Aquila, General Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Thank you for staying with us at the Staybridge Suites Plano-Richardson, we are thrilled to hear that you enjoyed our property and all of the amenities we have to offer. We can't wait to see you again in your future travels. Cristhian Venecia / General Manager More 

Austin, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 6, 2015

My first impression when I arrived was how nice the man was at the reception desk when I checked in near midnight. I was just looking for a place to sleep and choose Staybridge because it was close to where I was working. I was blown away when I found a full kitchen with full size refrigerator and stove top... More 

Was this review helpful? Yes
Ronak_Kothari_Aquila, General Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Thank you so much for reviewing our hotel! We are pleased to hear you enjoyed staying with us. On behalf of everyone here at the Staybridge Suites Plano-Richardson, we can't wait for you to stay with us again! Cristhian Venecia / General Manager More 

Charleston, West Virginia
Top Contributor
66 reviews 66 reviews
10 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed February 5, 2015

I was here for work for about a week, and it was fantastic. The service staff was wonderful, the swimming pool and gym were outstanding, the rooms clean and spacious, parking was really easy and the location is great for picking up groceries or grabbing a quick bite if you're there for a while. They have storage rooms and everything.... More 

Was this review helpful? Yes 1
Ronak_Kothari_Aquila, General Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectations regarding your stay. We have addressed your situation with our departments, and we are using this as an opportunity to look for ways we can improve our service. We assure you that... More 

Houston, Texas
Top Contributor
136 reviews 136 reviews
79 hotel reviews
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed January 30, 2015

Staybridge Plano-Richardson turned out to be a good choice for my business trip. It had a unique design, different from other Staybridge Suites, and I liked the décor it very much. The pool looked especially inviting, but unfortunately I wasn’t able to try it out. The location is not close to anything really walkable, and there is a lot of... More 

Was this review helpful? Yes 2
Ronak_Kothari_Aquila, General Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Thank you for sharing your review and staying with us at the Staybridge Suites Plano-Richardson. I deeply apologize your breakfast experience was less than perfect. If this happens again, please let us know while it is happening so we can take care of the issue. Hope to see you again soon! Warm regards, Cristhian Venecia / General Manager More 

Wichita, Kansas
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 29, 2015

Another quick stay Two room suite was great and on the end of the building. Breakfast was ok,not as good as the Staybridge I stayed at in Houston and staff wasn't as friendly either. Walls were pretty thin, heard our neighbors shower at 5:30 in the morning, like it was in our room. Still a nice hotel.

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Ronak_Kothari_Aquila, General Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Thank you for this review, we the Staybridge Team takes pride in every aspect of your guest experience. It is disconcerting to hear that your visit was less than extraordinary. Please know that we will work with our staff to ensure that the experience you had is not repeated. We hope you choose us again on your next trip to... More 

Port Charlotte, Florida
Top Contributor
62 reviews 62 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 16, 2015

Spent about 2 weeks during a training event. Very well kept facility and housekeeping does a good job. Breakfast was average to good and the dinners and happy hour Tuesday thru Thursday gave time foe unwinding. The kitchen was well stocked, but no oven so limited to cooking on stovetop or in microwave. The conference facility was nicer than I... More 

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Ronak_Kothari_Aquila, General Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Thank you for your great feedback. We loved having you at the Staybridge Suites Plano-Richardson and thank you for choosing our property. We all work hard to ensure our guests have a beautiful experience. We hope to see you in your future travels! Warm regards, Cristhian Venecia / General Manager More 

Lebanon, Pennsylvania
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 4, 2015

We stayed here for almost a week while visiting family nearby. The breakfast was the best we have had at a suites hotel in Dallas. The rooms were acceptable but the windows are all SEALED. The air fresh er in there made it stuffy . Once we asked that they don't put that in when they clean it helped. That... More 

Was this review helpful? Yes
Ronak_Kothari_Aquila, General Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Thank you for your great feedback. We loved having you at the Staybridge Suites Plano-Richardson and thank you for choosing our property. We take all feedback from our guests seriously. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests. While we understand that your stay was not... More 

Amarillo, Texas
1 review
5 of 5 stars Reviewed December 17, 2014

i want to start by commending Kim, the hotel manager. she is a class act. professional, helpful and 1,000% accommodating. we stayed at this hotel for a junior hockey tournament. kim went above and beyond for me from the beginning. I can't say enough about her. this hotel is clean, affordable and very accessible to numerous places around dallas. we... More 

Was this review helpful? Yes
Ronak_Kothari_Aquila, General Manager at Staybridge Suites Plano - Richardson Area, responded to this review

Thank you so much for your kind words! We are greatly appreciative that you took the time to let us know what you liked and how we can improve. We are always more than willing to accommodate any need you may have. We are so happy that you enjoyed your stay! We always like to catch up with the teams... More 

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