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Homewood Suites by Hilton Plano-Richardson

#3 of 39 Hotels in Plano
Certificate of Excellence
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2601 E Pres. George Bush Highway, (NE Corner of Jupiter Rd Intersection), Plano, TX 75074
Best prices for: 1 room 1 guest
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Homewood Suites by Hilton Plano-Richardson
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Homewood Suites by Hilton Plano-Richardson
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327 reviews from our community

Traveler rating
    257
    52
    7
    6
    5
See reviews for
136
31
17
114
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (327)
  • Mar-May only
    (88)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (84)
  • Dec-Feb only
    (72)
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Celina, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

very unprofessional customer service. Requested a non-smoking room due to traveling with and infant, opened door to room to find it was a smoking room. Called front desk and was told, all the rooms were taken and there was nothing they could do! Will not recommend to anyone.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Thank you for your review, and on behalf of my team, I am very sorry your stay with us was not a memorable one. We work hard to ensure all of our guests enjoy their stay with us, and I apologize this was not the case. I have forwarded your review to everyone and discussed the situation to ensure we're... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great staff and service. Hotel provided free breakfast and dinner with wine and beer. Quality of the meals was well worth the stay. The cleanliness of the rooms was second to none. Would recommend this hotel to anyone.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Wow! What a fantastic review! Many thanks for the kind words, and we so appreciate you choosing our hotel. So glad to see your stay with us was a pleasant one, and that our accommodations and amenities met your needs. I've forwarded your comments to my team, as everyone will enjoy reading them. Thanks again, and we look forward to... More 

New Braunfels, TX, United States
1 review
2 of 5 stars Reviewed 1 week ago

We paid $131 for our room...more than we normally pay. But, we were told this was a great hotel, so we went for it. First of all, the elevator was quite a hike from the front lobby, especially pushing a luggage cart. When we tried to log in on the wireless, we couldn't connect. We did what the desk person... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Thank you very much for reviewing your stay, and we appreciate you choosing our hotel. I'm sorry to see that your experience was not a memorable one, and apologize for the issues you encountered. I've forwarded your comments to my team to ensure we're not overlooking any opportunities to improve our overall service, and appreciate you bringing your concerns to... More 

North Carolina
Top Contributor
53 reviews 53 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

A very clean, well managed location. Has everything you need for an extended stay. Location is ok, a short drive to a variety of shopping and restaurants. Common areas well maintained; our room had a broken lamp and dysfunctional chair, but everything was fine. Will certainly return.

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Thank you very much for the great review, and we appreciate you choosing our hotel. I'm glad to see that overall, your stay with us was a pleasant one. However, I do apologize for the broken lamp and chair, and have forwarded your comments to my maintenance team to resolve - and thank you for bringing that to our attention!... More 

Ontario
Contributor
13 reviews 13 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

My stay at Homewood Suites Plano/Richardson was wonderful because my suite was very home-like and very quiet. My suite was huge and well appointed, with a kitchen, free internet, more important extremely clean. The hotel serves a fantastic buffet style hot breakfast and a complimentary dinner with beer and wine,which made my stay even more resort like. The hotel offers... More 

Was this review helpful? Yes 1
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

What a fantastic review! Many thanks for the great feedback, and we so appreciate you choosing our hotel. I'm glad to see you enjoyed your stay with us, and that our accommodations and amenities (even the cookies!) met your needs. I've forwarded your comments to my team - including Derrick, Whitney, Liz, Tammy and Staci - as everyone will enjoy... More 

Linden, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

First off I picked this hotel for its proximity to family. Check in was quick. Staff was very courteous. Upon entry there was cookies and candy waiting on the dining table. This made the grandson I was traveling with very happy. The room was quiet in spite of being beside a very busy freeway. I don't normally remove my shoes... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

So glad to see you and your grandson enjoyed your stay with us, and we appreciate you choosing our hotel. I'm pleased our accommodations and amenities met your needs, and that my team was warm and welcoming, as we want all of our guests to feel right at home. It's our pleasure having you as our guest, and we look... More 

Halifax, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Very comfortable, clean with freindly, helpful staff. I like this type of place when I travel. The suite had a very comfortable lounge area with actually comfortable seating where I could work and relax easily.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Many thanks for the great review, and we so appreciate you choosing our hotel. I'm so pleased your stay with us was a pleasant one, and that our accommodations and amenities met your needs. I'm especially pleased my team was friendly and welcoming, as we want all of our guests to feel right at home. Thanks again, and we hope... More 

Kansas City, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

pool area was not acceptable and we were bitten/stung by ants. Ruined our stay and would not recommend staying here again since they knew of the ant problem. No ice on floors either, so had to go to kitchen for ice.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Thank you very much for reviewing your stay, and on behalf of my team, I apologize your stay was not a memorable one. We want all of our guests to enjoy our stay, and I appreciate you bringing these concerns to our attention. I have directed my maintenance crew to spray the area thoroughly, and have contacted pest control to... More 

Austin, Texas
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed April 21, 2015

I was at the Homewood Suites to attend an area wedding and I have to say, I was genuinely pleasantly surprised! The facility was very clean, the staff very pleasant and attendant. When we found our bedroom tv unplugged, plus located behind the dresser, management was there is 5 minutes to pull out the large dresser and correct the situation.... More 

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Many thanks for the wonderful comments, and we so appreciate you choosing our hotel. We hope the wedding was also enjoyable, and I'm delighted to see that you enjoyed your stay with us - and especially that my team's guest service helped to make your experience a memorable one. I've forwarded your comments to everyone as I know they'll enjoy... More 

1 review
3 of 5 stars Reviewed April 20, 2015

We were in room 325. The door between the bedroom and the living area would not stay shut. There was tape on the door frame where others had tried a quick fix. It is wonderful to have the meals but the serving area in the lobby was very sticky. Put something in that mop water! And lastly, change those batteries... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Many thanks for reviewing your stay, and we appreciate you choosing our hotel. I'm sorry to see you experienced a few issues during your stay, and apologize that your stay with us was not a memorable one. I've forwarded your comments to my engineer and housekeeping team for them to investigate, and we appreciate you bringing these concerns to our... More 

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