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Homewood Suites by Hilton Plano-Richardson

#3 of 39 Hotels in Plano
Certificate of Excellence
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2601 E Pres. George Bush Highway, (NE Corner of Jupiter Rd Intersection), Plano, TX 75074
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Homewood Suites by Hilton Plano-Richardson
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Homewood Suites by Hilton Plano-Richardson
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329 Reviews from our TripAdvisor Community

Traveler rating
    258
    53
    7
    6
    5
See reviews for
136
31
17
116
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • French first
  • Spanish first
  • Any
English first
  • All months
    (329)
  • Mar-May only
    (90)
  • Jun-Aug only
    (83)
  • Sep-Nov only
    (84)
  • Dec-Feb only
    (72)
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Sugar Hill, Georgia, United States
Top Contributor
82 reviews 82 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Clean rooms, affordable price. Enjoyed the free breakfast and dinner. Also liked the free internet but it wasn't very high-speed. Location is good, next to the interstate. Did encounter a small problem with visiting ants. Problem taken care of after reporting it 4 times.

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Texas City, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

May stay was excellent. I especially thank the Hilton Corporation for the promise to meet the expectation of the customer. I have been a member of HHonors Club for a number of years and it is well worth the relationship to have the comfort of knowing that may stay at any of the locations around the world, my needs will... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

I so enjoyed reading your review, and my team and I appreciate you choosing our hotel for your recent stay in Plano. Very glad to see your stay with us was a pleasant one, and that our accommodations and amenities met your needs. We're always happy to welcome our Hilton HHonors guests, and appreciate your business and loyalty to the... More 

Celina, United States
1 review
1 of 5 stars Reviewed 6 days ago NEW

very unprofessional customer service. Requested a non-smoking room due to traveling with and infant, opened door to room to find it was a smoking room. Called front desk and was told, all the rooms were taken and there was nothing they could do! Will not recommend to anyone.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Thank you for your review, and on behalf of my team, I am very sorry your stay with us was not a memorable one. We work hard to ensure all of our guests enjoy their stay with us, and I apologize this was not the case. I have forwarded your review to everyone and discussed the situation to ensure we're... More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Great staff and service. Hotel provided free breakfast and dinner with wine and beer. Quality of the meals was well worth the stay. The cleanliness of the rooms was second to none. Would recommend this hotel to anyone.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Wow! What a fantastic review! Many thanks for the kind words, and we so appreciate you choosing our hotel. So glad to see your stay with us was a pleasant one, and that our accommodations and amenities met your needs. I've forwarded your comments to my team, as everyone will enjoy reading them. Thanks again, and we look forward to... More 

New Braunfels, TX, United States
1 review
2 of 5 stars Reviewed 1 week ago

We paid $131 for our room...more than we normally pay. But, we were told this was a great hotel, so we went for it. First of all, the elevator was quite a hike from the front lobby, especially pushing a luggage cart. When we tried to log in on the wireless, we couldn't connect. We did what the desk person... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Thank you very much for reviewing your stay, and we appreciate you choosing our hotel. I'm sorry to see that your experience was not a memorable one, and apologize for the issues you encountered. I've forwarded your comments to my team to ensure we're not overlooking any opportunities to improve our overall service, and appreciate you bringing your concerns to... More 

North Carolina
Top Contributor
53 reviews 53 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very clean, well managed location. Has everything you need for an extended stay. Location is ok, a short drive to a variety of shopping and restaurants. Common areas well maintained; our room had a broken lamp and dysfunctional chair, but everything was fine. Will certainly return.

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Thank you very much for the great review, and we appreciate you choosing our hotel. I'm glad to see that overall, your stay with us was a pleasant one. However, I do apologize for the broken lamp and chair, and have forwarded your comments to my maintenance team to resolve - and thank you for bringing that to our attention!... More 

Ontario
Contributor
13 reviews 13 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My stay at Homewood Suites Plano/Richardson was wonderful because my suite was very home-like and very quiet. My suite was huge and well appointed, with a kitchen, free internet, more important extremely clean. The hotel serves a fantastic buffet style hot breakfast and a complimentary dinner with beer and wine,which made my stay even more resort like. The hotel offers... More 

Was this review helpful? Yes 2
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

What a fantastic review! Many thanks for the great feedback, and we so appreciate you choosing our hotel. I'm glad to see you enjoyed your stay with us, and that our accommodations and amenities (even the cookies!) met your needs. I've forwarded your comments to my team - including Derrick, Whitney, Liz, Tammy and Staci - as everyone will enjoy... More 

Linden, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

First off I picked this hotel for its proximity to family. Check in was quick. Staff was very courteous. Upon entry there was cookies and candy waiting on the dining table. This made the grandson I was traveling with very happy. The room was quiet in spite of being beside a very busy freeway. I don't normally remove my shoes... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

So glad to see you and your grandson enjoyed your stay with us, and we appreciate you choosing our hotel. I'm pleased our accommodations and amenities met your needs, and that my team was warm and welcoming, as we want all of our guests to feel right at home. It's our pleasure having you as our guest, and we look... More 

Halifax, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Very comfortable, clean with freindly, helpful staff. I like this type of place when I travel. The suite had a very comfortable lounge area with actually comfortable seating where I could work and relax easily.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Many thanks for the great review, and we so appreciate you choosing our hotel. I'm so pleased your stay with us was a pleasant one, and that our accommodations and amenities met your needs. I'm especially pleased my team was friendly and welcoming, as we want all of our guests to feel right at home. Thanks again, and we hope... More 

Kansas City, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

pool area was not acceptable and we were bitten/stung by ants. Ruined our stay and would not recommend staying here again since they knew of the ant problem. No ice on floors either, so had to go to kitchen for ice.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Thank you very much for reviewing your stay, and on behalf of my team, I apologize your stay was not a memorable one. We want all of our guests to enjoy our stay, and I appreciate you bringing these concerns to our attention. I have directed my maintenance crew to spray the area thoroughly, and have contacted pest control to... More 

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