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Homewood Suites by Hilton Plano-Richardson

#1 of 39 Hotels in Plano
Certificate of Excellence
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2601 E Pres. George Bush Highway, (NE Corner of Jupiter Rd Intersection), Plano, TX 75074
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Homewood Suites by Hilton Plano-Richardson
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Homewood Suites by Hilton Plano-Richardson
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310 reviews from our community

Traveler rating
    247
    49
    6
    5
    3
See reviews for
130
29
17
107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (310)
  • Mar-May only
    (71)
  • Jun-Aug only
    (83)
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    (84)
  • Dec-Feb only
    (72)
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1 review
5 of 5 stars Reviewed yesterday NEW

This place definitely delivered. The rooms are clean, the staff is friendly and the complimentary food was hot and fresh. Our rooms were quiet and parking was plentiful. The location is close to an abundance of restaurants.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
someplace, United States
1 review
4 of 5 stars Reviewed 1 week ago

I enjoyed my 2-week stay at Homewood Suite in Plano, Texas. Accommodations were nice, clean and in good repair. The hotel staff were wonderful friendly, helpful and competent. The breakfast was expected but the free dinner with wine every evening was a pleasant surprise. It was centrally located near everything I needed.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Many thanks for the great comments, and we appreciate you choosing our hotel. Two weeks is a long time to be away from home, and I'm delighted that you enjoyed a comfortable stay with us. I'm especially pleased that my team was warm and welcoming, as we want all of our guests to feel right at home. Thanks so much... More 

Austin, United States
1 review
2 of 5 stars Reviewed 1 week ago

Room smelled stale, arms of office chair were sticky which made it hard to get any work done. The toilet backed up, the shower/bathtub would not drain, by the time you were done with your shower water was well above your ankles, definitely a plumping problem with that room. The bed was so bad you had to sleep in the... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Thank you for reviewing your stay, and on behalf of my team, I am sorry to see your stay was not a memorable one. I apologize for the issues you experienced in your suite, and I'm sorry you did not enjoy our evening reception. I have forwarded your comments to my entire team to address the issues mentioned, and to... More 

1 review
5 of 5 stars Reviewed 1 week ago

We had a great time here. Staff was very nice and helpful. However, we think we left behind my son's favorite blanket and he is devastated. If anyone comes across a white waffle weave blanket with the silky trim on it please let me know. Thank you.

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Many thanks for the wonderful review, and we appreciate you and your family choosing our hotel. I'm glad to see that overall, your stay with us was a pleasant one, although I am sad to see your son lost his blanket. I've let everyone on my team know to be on the lookout, and if we come across it, we'll... More 

Arlington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My hotel experience on this stay supposed my expectations. The accommodations were clean and comfortable. The service was excellent. There was a wonderful breakfast included and the people were pleasant, helpful and efficient.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

My team and I so enjoyed reading your review, and thank you for choosing our hotel! Glad to see your stay was a pleasant one, and we're delighted your experience "surpassed your expectations" - something we want for all of our guests! It's our pleasure having you as our guest, and your feedback helps us to do our jobs even... More 

Rockwall, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This was home base for families and the bridal party during my wedding. 50+ people from our party were staying there and not ONE of us had a problem! A mirror was accidentally broken in my suite at about 11PM, and it was swept up and removed almost immediately after we alerted the front desk. It was a great place... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Many thanks for the wonderful review, and congratulations on your recent nuptials! We so appreciate you choosing our hotel, and are delighted that we were able to be a part of your special day. I'm glad to see that you and your guests' stay with us were good ones, and that our accommodations and amenities met your needs. I'm especially... More 

Mesquite, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My family and I truly enjoy out stay at all of the Homewood Inn Suites. We find the entire environment, just like home. The rooms are very comfortable and spacious, the staff is warm and welcoming, and the breakfast/dinner staff make sure that we are served with a warm smile and outstanding service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

What wonderful comments! Many thanks for the great review, and we so appreciate you choosing our hotel. I'm delighted you enjoyed your stay, and that your experience at our hotel was "just like home" - that's what we want for all of our guests, and so appreciate the feedback. I'm so pleased my team was warm and welcoming, and helped... More 

Manassas, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The only reason I did not give 5 stars is because I want them to resolve a minor issue. The sliding closet door in the master bedroom closet was off track and would not stay on when I replaced it. Other than that, the hotel was clean, my suite was immaculate, the staff was beyond professional, the hot breakfast was... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

What a great review, and we so appreciate you choosing our hotel. I'm glad to see that overall, your stay with us was a good one, and that our accommodations and amenities met your needs. I do apologize for the issue with your suite's closet door, and have forwarded your comments to my engineer to investigate. I'm pleased your family... More 

Top Contributor
116 reviews 116 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a great place to stay. Rooms were very nice and clean Lobby / breakfast area is nice and comfortable. Friendly staff. Just wish they had the one cup coffee maker in the room - I don't trust that the coffee pot was properly cleaned.

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

Thank you very much for the great feedback, and we appreciate you choosing our hotel. Glad to see your stay with us was a good one, and that our accommodations and amenities met your needs. In addition to the coffeemaker in your suite, we also served fresh coffee and tea 24/7 in our lobby. It's our pleasure having you as... More 

Dripping Springs, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our room was very comfortable & quite. We did the online check-in, which allowed us to pick a corner room. Everything very clean, new furnishings and bed comfortable. Breakfast was very good, even went back for 2nds, which I don't usually do.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review

So glad to see you enjoyed your stay with us, and we appreciate you choosing our hotel. I'm glad your online check-in experience was a smooth one, and that our accommodations and amenities met your needs. And second helpings at breakfast are always allowed - and encouraged! So glad you enjoyed everything! Thanks again, and we look forward to welcoming... More 

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