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TownePlace Suites Dallas Plano

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5005 Whitestone Lane, Plano, TX 75024
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TownePlace Suites Dallas Plano
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TownePlace Suites Dallas Plano
TownePlace Suites Dallas Plano
TownePlace Suites Dallas Plano
Review This Hotel

64 reviews from our community

Traveler rating
    27
    22
    9
    2
    4
See reviews for
17
6
7
27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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    (64)
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    (21)
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Houston
Top Contributor
71 reviews 71 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My son and I stayed there while we were in town for a basketball tournament. Check-in went great. Room was a nice size. However, the walls were thin and the TV cable was spotty (at least the front desk guy gave me a heads up). Breakfast was average - small, cramped eating area. Quiet residential location. But we had a... More 

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Marriott TowneP... P, General Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Guest, Thank you for taking the time to share your comments about your stay with us. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. We will share your comments with Gregory. Thank you again for your time. If there is anything my staff or I can do for you, please do not hesitate... More 

Shawnee, Oklahoma
Top Contributor
280 reviews 280 reviews
77 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed December 27, 2014

Very quiet in a residential setting but very conveniently located (NW corner of Preston Rd and Springcreek Pkwy behind Residence Inn; less than 2 miles to Tollway). Staff very friendly. We stayed 1 full week in a 2BR suite. It was really great. While the breakfast choices are very limited (if you want a full breakfast, you will have to... More 

Was this review helpful? Yes
Marriott TowneP... P, General Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Guest, We are delighted that your stay with the TownePlace Suites Dallas Plano was great. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Please do not hesitate to contact us if you have any questions or requests. Sincerely, Pablo Villarroel General Manager TownePlace Suites by Marriott... More 

Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 24, 2014

The hotel is in a great location. Room was clean up to date amenities and the bed slept great! It was nice to have the fridge and the microwave, this benefit is really nice if staying for than a few days. The staff was professional and even gave me a call to check to see if everything was alright. Overall... More 

Was this review helpful? Yes
Marriott TowneP... P, General Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Guest, Thank you for sharing and taking the time to provide your feedback. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. We are here for you. Sincerely, Pablo Villarroel General Manager TownePlace... More 

The Villages, Florida
Top Contributor
56 reviews 56 reviews
23 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed October 14, 2014

Drove straight through from Central Florida to Dallas area and we arrived very late. Had a fantastic room, very comfortable, nice little kitchen ... wish we were staying longer to take advantage of all it offered. Adequate free breakfast, which I didn't know was included. Will return next trip thru Dallas area.

Was this review helpful? Yes 1
Fort Worth, Texas
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 24, 2014

I was visiting friends in the area and thought I'd use Marriot rewards points given you only need 7500 for a night in this hotel. There is plenty of free parking and complementary tea / coffee in reception which is a nice touch. The rooms are large including a kitchen with fridge, freezer, microwave and oven. There is also a... More 

Was this review helpful? Yes 1
Marriott TowneP... P, General Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Guest, Thank you for taking the time to write these kind words about our property. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that... More 

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 21, 2014

My family was in process of moving from overseas and because of that had to stay in hotels for 2 months. We spent 17 days at this location and had all kinds of problems, by far my worse experience with a Marriott branded hotel. TVs in our room never worked, doors to enter would broke over and over again, housekeeping... More 

Was this review helpful? Yes
Marriott TowneP... P, General Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Guest, Thank you for taking the time and share your experience with the TownePlace Suites Dallas Plano. You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to... More 

Indore, India
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 6, 2014

I had stayed in TownePlace suites as part of my business trip for close to 16 days during June - July 2014. To summarize it in one word, the hotel is really good. A good breakfast (though the breakfast area is too small to sit and relax), excellent room with fully equipped kitchen, comfortable bed, good A/C, nice gym and... More 

Was this review helpful? Yes
Marriott TowneP... P, General Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Guest, We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. More 

Albuquerque, New Mexico
Top Contributor
53 reviews 53 reviews
34 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 4, 2014

TownePlace is a value brand. We received a great price for a two-BR suite. Internet was fast, bathroom clean, kitchen adequately equipped. Beds are comfortable, AC powerful enough to keep the room cool in the Texas heat. Workout facility has free weights and a couple of treadmills. Nice touch that the front desk will provide free passes to a nearby... More 

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Amarillo, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 27, 2014

Stayed here June 21st weekend for Jimmy Buffet concert. The hotel itself was very nice, with a nice staff, and comfortable room. The problem was the Breakfast area. There was a Boys Soccer and Basketball team staying at the hotel and the area where Breakfast is served was not big enough to accommodate all who wanted to eat. I'm surprised... More 

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Durant, Oklahoma
Top Contributor
56 reviews 56 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 27, 2014

We have been so impressed with the staff and the suite here at TownePlace! Everyone goes above and beyond to make sure your stay is the best and all your needs are met. All the staff look you in the eye and smile and greet you--in the hallway, in the breakfast area, outside, in the lobby...So welcoming! And very accommodating... More 

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