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TownePlace Suites Dallas Plano

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5005 Whitestone Lane, Plano, TX 75024
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TownePlace Suites Dallas Plano
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68 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bangalore, Karnataka, India
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed May 8, 2015

This is more like a house than a hotel (which is what Marriot Towneplace suites are supposed be - anyway). A quiet green neighborhood away from the traffic...a couple of places within walking distance to have your food - good decent rooms - and above all very friendly staff to answer all questions and provide info about the neighborhood etc.... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 7, 2015

My husband and i, along with our one year old baby stayed for almost 33 nights in this hotel. Though the size of the room is quite small, but it was worth the penny we spent. Ample parking space provided. The bathroom is clean, sufficiently stocked with extra toilet rolls, toiletries etc. even have a bath tub. Quite a number... More 

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Knoxville, Tennessee
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 5, 2015

I stayed here because the Residence Inn was not available. Quite a difference! Worn furnishings and fixtures. Not you usual Marroitt quality. I also forgot a gold ring left on the computer center. I realized I left it within ten minutes of my departure for the airport but did not have the time to return. I was told it was... More 

Was this review helpful? Yes
Marriott TowneP... P, General Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Guest, Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed... More 

KC
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 1, 2015

Pablo and his team were great. I spent 30 days with them and this was the best hotel in terms of friendly staff. The property was well kept. They offer breakfast every morning and although the eating area is small, it is very quick to get what you need and start the day. This would be a 5 star review... More 

Was this review helpful? Yes
Marriott TowneP... P, General Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Guest, We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. We appreciate your kind comments as well as we will work to improve every day. We will work this year about a recycling program. Please do not hesitate to contact us if you have any questions or requests. We are here for you. Sincerely,... More 

Houston
Level Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 3, 2015

My son and I stayed there while we were in town for a basketball tournament. Check-in went great. Room was a nice size. However, the walls were thin and the TV cable was spotty (at least the front desk guy gave me a heads up). Breakfast was average - small, cramped eating area. Quiet residential location. But we had a... More 

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Marriott TowneP... P, General Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Guest, Thank you for taking the time to share your comments about your stay with us. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. We will share your comments with Gregory. Thank you again for your time. If there is anything my staff or I can do for you, please do not hesitate... More 

Shawnee, Oklahoma
Level Contributor
289 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 stars Reviewed December 27, 2014

Very quiet in a residential setting but very conveniently located (NW corner of Preston Rd and Springcreek Pkwy behind Residence Inn; less than 2 miles to Tollway). Staff very friendly. We stayed 1 full week in a 2BR suite. It was really great. While the breakfast choices are very limited (if you want a full breakfast, you will have to... More 

Was this review helpful? Yes
Marriott TowneP... P, General Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Guest, We are delighted that your stay with the TownePlace Suites Dallas Plano was great. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Please do not hesitate to contact us if you have any questions or requests. Sincerely, Pablo Villarroel General Manager TownePlace Suites by Marriott... More 

Dallas, Texas
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 24, 2014

The hotel is in a great location. Room was clean up to date amenities and the bed slept great! It was nice to have the fridge and the microwave, this benefit is really nice if staying for than a few days. The staff was professional and even gave me a call to check to see if everything was alright. Overall... More 

Was this review helpful? Yes
Marriott TowneP... P, General Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Guest, Thank you for sharing and taking the time to provide your feedback. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. We are here for you. Sincerely, Pablo Villarroel General Manager TownePlace... More 

The Villages, Florida
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed October 14, 2014

Drove straight through from Central Florida to Dallas area and we arrived very late. Had a fantastic room, very comfortable, nice little kitchen ... wish we were staying longer to take advantage of all it offered. Adequate free breakfast, which I didn't know was included. Will return next trip thru Dallas area.

Was this review helpful? Yes 1
Fort Worth, Texas
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed August 24, 2014

I was visiting friends in the area and thought I'd use Marriot rewards points given you only need 7500 for a night in this hotel. There is plenty of free parking and complementary tea / coffee in reception which is a nice touch. The rooms are large including a kitchen with fridge, freezer, microwave and oven. There is also a... More 

Was this review helpful? Yes 3
Marriott TowneP... P, General Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Guest, Thank you for taking the time to write these kind words about our property. We are delighted that your stay with the TownePlace Suites Dallas Plano was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that... More 

Mexico City, Mexico
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 21, 2014

My family was in process of moving from overseas and because of that had to stay in hotels for 2 months. We spent 17 days at this location and had all kinds of problems, by far my worse experience with a Marriott branded hotel. TVs in our room never worked, doors to enter would broke over and over again, housekeeping... More 

Was this review helpful? Yes
Marriott TowneP... P, General Manager at TownePlace Suites Dallas Plano, responded to this review

Dear Guest, Thank you for taking the time and share your experience with the TownePlace Suites Dallas Plano. You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to... More 

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