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Dallas/Plano Marriott At Legacy Town Center

3.5 of 5
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7121 Bishop Rd, Plano, TX 75024
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Dallas/Plano Marriott At Legacy Town Center
Best prices for: 1 room 1 guest
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Ranked #4 of 39 Hotels in Plano
A recent review
4 of 5 stars reviewed 2 days ago
BettyW2013 Old Bridge, New Jersey
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347 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Old Bridge, New Jersey
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just came home from a three day stay at this hotel, the room was very nice, very clean, not sure about what people said below about the noise, stayed on the 5th floor there were multiple parties going on in the hotel but heard nothing. Yes, the hallway was a little cold, but did not linger in the hallway, the... More 

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Mary L, General Manager at Dallas/Plano Marriott At Legacy Town Center, responded to this review

Dear Betty W2013 Thank you so much for choosing our hotel. We are delighted that you had a wonderful stay and a great weekend in North Texas. It looks like you had a full weekend with the concert and the game. The Texas Rangers are doing so well again. So glad you had some time to enjoy our location, the... More 

New Market, Maryland
Contributor
11 reviews 11 reviews
4 of 5 stars Reviewed 1 week ago

We stayed at the hotel June 6 for a wedding. Cookies in the lobby, our room ready and quite nice, cost exactly what we were told, EXCEPT... they add a $40 to the bill. They said that it will be refunded in 3-5 days if we didn't damage anything or use anysthing else. I find this unacceptable. They are using... More 

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Mary L, General Manager at Dallas/Plano Marriott At Legacy Town Center, responded to this review

Dear Sheila W, Thank you for choosing our hotel and I hope you had a great time at the wedding. I can understand your concern regarding the additional charge if I can take a moment to explain the reason for the charge. We do take a $40 (per night) authorization on the card only as a hold in the event... More 

Philadelphia, Pennsylvania
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Had hoped for a better stay but it was only an average experience. Visually the hotel is nice and the location is good but the noise in the hallway and the frigid hallway temperature really detracted from the overall experience. The hotel was packed all weekend; there were at least 6 weddings being held during our stay. Unfortunately there were... More 

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Mary L, General Manager at Dallas/Plano Marriott At Legacy Town Center, responded to this review

Dear Rick P Thank you so much for taking the time to share your feedback with me. We strive to make every experience a valuable one for our guests and I am so very sorry to hear we did not live up to the high standards we expect of ourselves. We missed many opportunities to make your stay a wonderful... More 

Nashville, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed as part of a conference and the hotel worked out well as a destination site. The rooms were convenient to the convention center. There was plenty of room for multiple conventions and the atrium was nice to get away from "hustle and bustle". They have several restaurants and we enjoyed the Mexican place - including a tableside demonstration... More 

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Mary L, General Manager at Dallas/Plano Marriott At Legacy Town Center, responded to this review

Dear ElvisinBN9, Thank you sharing your experience and we are delighted you enjoyed your time at our hotel and your conference. Glad you had time to enjoy some of the venues at the Shops of Legacy. I will share your feedback with the manager of the Italian restaurant at the Shops and I know they will be disappointed to hear... More 

Crystal Beach, Texas
Contributor
19 reviews 19 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located in an upscale shopping area in Plano, this is a good hotel to bring your spouse or family along for a business trip. Shopping and restaurants are literally only a few yards away. The staff here is uniformly friendly, from the valets to the front desk. Excellent meeting facilities for small and large groups. Chaddick's is the hotel bar... More 

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Mary L, General Manager at Dallas/Plano Marriott At Legacy Town Center, responded to this review

Dear Daglo1, Thank you so much for choosing our hotel during your travels. We really appreciate your feeback and we are delighted to know you had a wonderful experience during your stay. We strive to take excellent care of our guests. Your feedback is shared with our entire team and it always helps to motivate them to continue to provide... More 

PA
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I live locally and stayed here for one night while meeting friends at The Shops at Legacy for drinks. We knew it would be a late night and didn't want to drive home afterwards, which made this hotel a perfect choice for us. We checked in early and check-in went smoothly. We appreciated being checked in early... More 

Was this review helpful? Yes
Mary L, General Manager at Dallas/Plano Marriott At Legacy Town Center, responded to this review

Dear Tamara 2298, Thank you so much for choosing our hotel. I really appreciate you taking the time to share your feedback about your time with us I see where we missed some opportunities and your feedback really allows us to provide additional training with our team members on the availability of amenities to our guests guests especially on the... More 

Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

My husband & had a fantastic stay here. This is the best-managed hotel I've ever been to. All employees were extremely polite, cheerful & helpful. Our room was gorgeous & immaculate. The location by the park at the shops at Legacy was terrific. The hotel always had delicious apples & homemade cookies in the lobby. We hope to come back... More 

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Mary L, General Manager at Dallas/Plano Marriott At Legacy Town Center, responded to this review

Dear Graciekat, Thank you so much for choosing our hotel. We are so delighted you enjoyed your stay with us and you were able to experience the Chef's great cookies. The Shop of Legacy has so many great venues and glad you had some time to enjoy. We look forward to welcoming you back again when your travels bring you... More 

Frisco, Colorado
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed here for a wedding in April 2015, with the reception taking place at the hotel. Overall we had a great stay. The lobby was very nice and always hopping. Our room was clean and updated. The staff were always friendly and helpful. We had a great time at the wedding reception and the bar staff were above and... More 

Was this review helpful? Yes
Mary L, General Manager at Dallas/Plano Marriott At Legacy Town Center, responded to this review

Dear Jill, Thank you so much for choosing our hotel. We are delighted to know you enjoyed your time in Plano and your family wedding. Weddings are always such a joyful time. We really appreciate your comments regarding our hotel and it’s always so inspiring to read and it allows my team to always strive to provide brilliant service. The... More 

Lino Lakes, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 25, 2015

The hotel was great. Very clean. The staff was so thoughtful and polite. I want to send a special shout-out to Rosa who was a server for our Norwex breakfasts in the lounge. I asked for iced tea the first morning instead of coffee and on the second day she brought it to me without me asking. A woman that... More 

Was this review helpful? Yes
Mary L, General Manager at Dallas/Plano Marriott At Legacy Town Center, responded to this review

Dear Suzanne, We were so excited to host your companies meeting at our hotel. Thank you for taking the time to recognize Rosa. She loves taking special care of people and we will recognize Rosa for remembering your beverage of choice. We look forward to welcoming you back to our hotel in the future. Warmest regards, Mary More 

Dallas, Texas
Contributor
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 20, 2015

My husband surprised me with a hotel room to celebrate our anniversary. We are locals so this hotel was a few miles from our house. It is a great hotel in the middle of all of the shops and restaurants. There is a beautiful pond right outside the hotel. You can walk to tons of restaurants and shops. The room... More 

Was this review helpful? Yes
Mary L, General Manager at Dallas/Plano Marriott At Legacy Town Center, responded to this review

Dear Rachel H. Happy Anniversary to you and your husband. We would also like to thank your husband for choosing our hotel to celebrate your wedding anniversary. My team is just thrilled that you had a wonderful time. Our goal is to provide superior service and your feedback will be share and with the team. This always inspires and motivates... More 

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