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Candlewood Suites Plano East

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2401 East George Bush Tollway, Plano, TX 75074
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1 room 1 guest
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Candlewood Suites Plano East
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41 Reviews from our TripAdvisor Community

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Traveler rating
    14
    9
    13
    4
    1
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7
7
3
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed 2 weeks ago

Hotel is always fairly priced. Clean, comfortable and outstanding staff. Always greeted when entering or leaving the property. Safety and comfort is something you don't have to worry about. This is truly a home a way from home. Over the last few years I have stayed at this property over 100 nights.

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San Francisco, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

In Plano working the completion of a project, and had a remarkable visit. The workers remember you by name, and greet you everytime you arrive, or on your way out. I am very picky when it comes to cleanliness, and the cleaning pay attention to all my details and requests. I had left a piece of jewelry in my room,... More 

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Southlake, Texas
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I needed a place to stay for my daughters soccer game and typically thought I would only use a Candlewood Suites for work because of it has larger rooms and seems great for that kind of thing. I went ahead and booked a room and was so happy I did. Karen at the front desk was so sweet and Kori... More 

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Milwaukee, Wisconsin
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This place is really set for long term stays. I was disappointed there was not any coffee in the lobby because each suite is set up with a small kitchen. Bed was comfy, but the room smell was nasty!!! I should have changed rooms but was in so late and didn't want to change rooms, I put up with it... More 

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Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear Amarielew, Thank you for taking the time to review your hotel stay. We provide 24 hour complimentary coffee and tea in the Candlewood Cupboard area in the hotel lobby. We also offer many hearty and healthy breakfast choices in the Cupboard as well. I apologize, if this was not brought to your attention. I regret that the smell of... More 

Buenos Aires, Argentina
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

No breakfast, no wi fi, older looking hotel, beds are so so. Rooms are a little dark and gloomy albeit spacious. It's an extended stay hotel, but in my opinion it is only good for a quick one night stay, otherwise don't even bother. The one cool thing they have if you're staying longer is a selection of complimentary DVDs

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Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear Smoonshadow, Thank you for sharing a review about your recent stay. It is our goal that every guest have an exceptional stay, and I apologize if our guest room design,was not appealing to you. Our hotel is based upon an extended stay concept, and the rooms are designed to provide a feeling of "home". We do provide complimentary wireless... More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed July 18, 2015

My daughter and I have stayed at this Candlewood Suites for the past month, because of a fire in our home. Our insurance company recommended this hotel. The staff here has been very friendly, professional, and gracious, knowing our situation. The hotel is clean, and the suites, are very well laid out, and reminds you of home. They also allow... More 

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Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

John S ~ Thanks for taking the time to write a review! We love hearing from our guest... We are sorry that you are having to stay with under the circumstances but, we are glad to have you as part of our extended stay family. We are glad our property is working out for you and that you were able... More 

McKinney, Texas, United States
Level Contributor
132 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed July 17, 2015

I stayed here when I moved to Texas- my work made the reservation. There is a liquor store right next door- and some very shady people were in the area. I had to extend my stay- I called the front desk- they said no problem. Two days later- they locked me out and said I did not extend my stay.... More 

Was this review helpful? Yes 1
Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

Karen C ~ Thanks for taking the time to write a review about your recent experience at our property. We value your feedback as it helps us improve our services. 1st off.. Welcome to Texas!! We hope that you are getting settled in nicely. 2nd... We strive to provide the best service in the industry and not sure what happened..... More 

Boise, Idaho
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 10, 2015

The staff is great. They are very friendly and helpful. They will go out of their way to make your stay a good one. I really like the suites. It seems to be a little more like home than just coming back to a bedroom after work. Although I didn't use it, having the kitchen could be useful. As mentioned... More 

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Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

Derek B ~ Thanks for taking the time to write a review about your past experience at our property. We are glad the suites made you feel like you were coming home. We appreciate the feedback about the cleanliness issues. We strive to be the best in the industry and it looks like a few things were overlooked and we... More 

Overland Park, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 7, 2015

My wife and I recently had a reservation for Candlewood Suites Dallas/Plano/East Richardson through hotels.com. We made this reservation as an late night/overnight stay in the Dallas area in our drive from Kansas City to Houston where we were getting married. This hotel was picked because it was on our route and pet friendly. After a long night of driving,... More 

Was this review helpful? Yes 1
Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

Stephanie H ~ Thanks for taking the time to write a review about your experience at our property. We are sorry that your reservation didn't come through our system. With 3rd party websites sometimes the systems do not update for a few hours and the reservations sometimes don't come through. I do know our General Manager is looking into this... More 

Plano, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 2, 2015

I chose this hotel based on other travelers' reviews, and I was not disappointed. Staff were super friendly and made us feel like friends from the beginning. We were new to Texas, and Candlewood felt like home. We still go back on occasion to say "hi" to the people at the front desk. My husband and I were a bit... More 

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Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

Hattlady ~ Welcome to Texas! Thanks so much for your review and kind words. We are so glad you felt a part of the family and still stop in to say hello. We hope you are adjusting and hope that if you do ever need a home away from home again you will consider the Candlewood Suites Plano East. Take... More 

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