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Candlewood Suites Plano East

#24 of 39 Hotels in Plano
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2401 East George Bush Tollway, Plano, TX 75074
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Candlewood Suites Plano East
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46 Reviews from our TripAdvisor Community

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Bloomington, Illinois, United States
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 14, 2015

The public area of hotel appeared clean. My room needed some work. I went and bought some disinfectant to clean the bathroom. The sink drain was plugged up and you could see the hair sticking out. When I pulled it out it was a ball of gunk. The counter in sink looked dirty and behind the faucet hadn't been cleaned... More 

Helpful?
1 Thank Annette T
Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear Annette T., Thank you for being our guest, and for sharing your experience with others. Your feedback is very important so that we may continue to improve for our future guests, and I apologize for the cleanliness deficiencies in your guest room. I have met with my Executive Housekeeper regarding the items that you have mentioned, so that they... More 

Clinton, IL
Level Contributor
152 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed November 29, 2015

Okay hotel. Common areas clean. Staff very nice and accommodating. Price was excellent. Wifi was free and speeds acceptable. Room was nice, clean. Bed very comfortable. Hotel has no breakfast or happy hour which is my only complaint. There is a McDonald's and Waffle House close to hotel.

Helpful?
Thank Clinton_ILCruiser
Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear Clinton_ILCruiser, Thank you for taking the time to share your experience. We are appreciative of your kind review. It is rewarding to know that you enjoyed our great location and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. The Candlewood Suites brand does not offer a prepared breakfast, however, we... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 17, 2015

Front desk staff was wonderful upon arrival...helped accommodate me when I arrived early and very friendly/personable. Room itself was great...clean and neat and everything worked properly. Even though the hotel is near a major highway I was not bothered by traffic noise at all. Will plan on staying here again for my next trip.

Helpful?
Thank Garrick M
Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear Garrick M, Thank you for taking the time to share your experience. Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I am happy to hear of the comfort that you experienced in your guest room. I am also thrilled that you... More 

Whitehouse, Texas
Level Contributor
98 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed October 11, 2015

Easy to find location located near both medical and shopping area. Great for an overnight pleasure or business trip. Rooms were very clean and staff was pleasant to work with. Be aware there is no free breakfast but breakfast items are available for a nominal fee to cook in your room. Also there is a McDonalds across the road if... More 

Helpful?
Thank John R
Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear John R., Hello and thank you for sharing feedback regarding your stay at the Candlewood Suites Plano East. I am very pleased to hear that you had a great stay experience, and that you were impressed by our guest service, and comfortable guest rooms. Your experience is a perfect example of how our team strives to turn moments into... More 

Hardy, Arkansas
Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed September 16, 2015

Stayed 5 nights at this Candlewood based on location near where my daughter was moving into new house. Front desk staff (Sidne) was very welcoming to us after a very long & tiring drive. All staff, from front desk to housekeeping to maintenance, were very friendly and helpful throughout our stay. Room/suite was very roomy, comfortable, and clean. Manager was... More 

Helpful?
Thank darwil2
Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear DarWil2, Thank you for your incredible review regarding your recent stay! It's because of guests like yourself that truly help me and my staff appreciate the jobs that we do. I have passed your kind words on to Sidne'. Helping to provide a great product ,with outstanding service at a reasonable price is what it's all about. I'm very... More 

Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed August 15, 2015

Hotel is always fairly priced. Clean, comfortable and outstanding staff. Always greeted when entering or leaving the property. Safety and comfort is something you don't have to worry about. This is truly a home a way from home. Over the last few years I have stayed at this property over 100 nights.

Helpful?
Thank David R
Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear David R. Thank you so much for your kind comments regarding our Plano hotel. It is always a pleasure to have you here, and is fantastic to hear that you enjoy your stays and feel that we are a great value. We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences,... More 

San Francisco, California
Level Contributor
3 reviews
5 of 5 stars Reviewed August 13, 2015

In Plano working the completion of a project, and had a remarkable visit. The workers remember you by name, and greet you everytime you arrive, or on your way out. I am very picky when it comes to cleanliness, and the cleaning pay attention to all my details and requests. I had left a piece of jewelry in my room,... More 

Helpful?
Thank Raymond D
Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear Raymond D, Thank you for sharing your stay experience with others. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Kori Nooner General Manager More 

Southlake, Texas
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 13, 2015

I needed a place to stay for my daughters soccer game and typically thought I would only use a Candlewood Suites for work because of it has larger rooms and seems great for that kind of thing. I went ahead and booked a room and was so happy I did. Karen at the front desk was so sweet and Kori... More 

Helpful?
Thank David B
Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear David B., I appreciate you taking the time to write a review about your stay while visiting the Plano area. Family events are always exciting, and I am glad that your daughters soccer weekend, was a memorable one. Your comments are crucial to our success and acknowledging good service when it was received, is always music to my ears.... More 

Milwaukee, Wisconsin
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed August 12, 2015

This place is really set for long term stays. I was disappointed there was not any coffee in the lobby because each suite is set up with a small kitchen. Bed was comfy, but the room smell was nasty!!! I should have changed rooms but was in so late and didn't want to change rooms, I put up with it... More 

Helpful?
Thank amarielew
Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear Amarielew, Thank you for taking the time to review your hotel stay. We provide 24 hour complimentary coffee and tea in the Candlewood Cupboard area in the hotel lobby. We also offer many hearty and healthy breakfast choices in the Cupboard as well. I apologize, if this was not brought to your attention. I regret that the smell of... More 

Buenos Aires, Argentina
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 7, 2015

No breakfast, no wi fi, older looking hotel, beds are so so. Rooms are a little dark and gloomy albeit spacious. It's an extended stay hotel, but in my opinion it is only good for a quick one night stay, otherwise don't even bother. The one cool thing they have if you're staying longer is a selection of complimentary DVDs

Helpful?
Thank smoonshadow
Candlewood S, General Manager at Candlewood Suites Plano East, responded to this review

Dear Smoonshadow, Thank you for sharing a review about your recent stay. It is our goal that every guest have an exceptional stay, and I apologize if our guest room design,was not appealing to you. Our hotel is based upon an extended stay concept, and the rooms are designed to provide a feeling of "home". We do provide complimentary wireless... More 

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