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All 37 Plano hotels

Candlewood Suites Plano East

2.0 of 5 Hotel   |   2401 East George Bush Tollway, Plano, TX 75074
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Ranked #25 of 37 hotels in Plano
A recent review
4 of 5 stars reviewed 4 weeks ago
Joey111 Princeton, NJ
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20 people have reviewed this hotel

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    9
    2
    0
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Princeton, NJ
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This suites hotel in Plano is fairly clean. Not spotless, but relatively clean. For Plano extended stay hotels that sounds a rarity from their reviews. It was good for us, because they have a suite with 2 rooms, for privacy, and due to its location in East Plano. The price worked out around the same as 2 separate rooms in... More

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Candlewood S, Director of Sales at Candlewood Suites Plano East, responded to this review

Joey111 ~ Thank you for taking the time to write a review about your recent stay at our property. We value your feedback and will make sure we look into some of the concerns you mentioned. Some of the items we maybe able to correct however, some items are brand standards so we can't change how things are done. We... More

Portage, Michigan
Contributor
15 reviews 15 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Easy to get to location & all the candlewood amenities we come to enjoy. Great staff. Always great to finish a long days work & come back to a clean comfortable facility. Plenty of local amenities as well, even a party store right next door.

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Candlewood S, Director of Sales at Candlewood Suites Plano East, responded to this review

Fyre926 ~ Thak you for taking the time to write a review about your recent stay. We love hearing from our guest as we strive to provide the best service in the industry. Feedback helps give us directions on where we can improve. We are glad you found our property easy to get to and that the staff took care... More

Bethany, Oklahoma
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2014

For all of the amenities that go along with your stay in this hotel, you cannot beat the price. Amenities included in the price: full-sized refrigerator, dishwasher and microwave; kitchen sink, stove top w/two burners; pots, pans, dishes, utensils (pretty much everything you need to cook dinner, however, there is no oven); swivel flat screen TV you can see anywhere,... More

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Candlewood S, Director of Sales at Candlewood Suites Plano East, responded to this review

SouthernTravler ~ Thank you for taking the time to write a review and for your feedback about your recent experience at our property. We are glad you found the amenity selection was up to your standard and the price fit your budget. We hope to have you stay with us again the next time you travel back to Plano. Take... More

Wonder Lake, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 26, 2014

This is my only experience with a Candlewood to date. The staff works very hard to make your stay very enjoyable. Considering that it is just off the tollway it is a very quiet hotel. The rooms are clean and the bathrooms are nicer than most. Having a functioning kitchen is a great bonus for longer stays to keep the... More

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Candlewood S, Director of Sales at Candlewood Suites Plano East, responded to this review

Jasski ~ Thank you for taking the time to write a review about your recent stay. We value your feedback and glad that you had a great experience with our property. We look forward in having you back the next time your travel needs bring you to Plano. Take Care! More

Austin, Texas
1 review
5 of 5 stars Reviewed January 5, 2014

We stayed at this hotel to visit family and to attend a Dallas Cowboys game. Check in was fast and easy, hotel was clean and welcoming. We loved having kitchen facilities in our room, so that we could have sandwiches and snacks in our room and save money by not having to eat out. The next morning we got to... More

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Candlewood S, Director of Sales at Candlewood Suites Plano East, responded to this review

Karen T ~ Thank you for taking the time to write a review about your recent experience at our property. We are glad that you found our hotel to be clean and welcoming. This is something our staff strives for. We are glad you enjoyed your stay and were able to utlize the kitchen in your room. We also appreciate... More

Houston, Texas
Contributor
19 reviews 19 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 24, 2013

I like Candlewood because their rooms are usually larger than at comparable hotels. Now here we got a two-room suite larger than even the usual Candlewood ones. Neat, clean and comfortable, plus friendly staff at the reception. Add some sandwiches to the selection at your little convenience store, and you will be excellent.

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Candlewood S, Director of Sales at Candlewood Suites Plano East, responded to this review

Mbshu ~ Thank you for taking the time to write a review. We love to hear the feedback from our guest. We are glad you found the hotel be neat, clean and comfortable... I will present your comments with the team and see what we can arragin for the next time your travel needs bring you to the East side... More

Coffeyville, Kansas
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 29, 2013

This Candlewood property didn't have a lot of the amenities I thought it was going to have (manager's evening reception, breakfast, a pool). Apparently, some of the research I did online gave general information about Candlewood hotels instead of specifics about this property. The hotel itself was clean (not spotless) and did have that faint, lingering scent of second-hand smoke... More

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IHGCare, Guest Relations Manager at Candlewood Suites Plano East, responded to this review

Dear by_digby, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness. However, We’re sorry we fell below your expectation regarding the hallway condition, amenities and noise during your stay. We will address these points. I assure you the feedback of our... More

Dallas, Texas
1 review
3 of 5 stars Reviewed May 5, 2013

I stayed at this hotel in January, 2013. After writing an unfavorable review, the hotel management finally made contact with me and apologized. They also made amends and I would consider staying again to give another chance. Since so many Tripadvisor readers use this mode to choose hotels I thought it only fair to report the reconciliatory efforts made by... More

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IHGCare, Guest Relations Manager at Candlewood Suites Plano East, responded to this review

Dear CJTraveler55711, We would like to thank you for your review. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. I am happy you mentioned the efforts of the hotel management to rectify the situation in a timely manner. I appreciate the feedback that we receive as this is crucial for... More

Southern States
Top Contributor
176 reviews 176 reviews
49 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed March 1, 2013

I was warmly greeted upon check in,and all contact with any staff member was very positive. After reading previous reviews, I knew this brand did not offer breakfast, but I knew I would be getting a full size kitchen, and for lenghthy stays I can cook my own meals. I requested a smoking room and the only available was a... More

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IHGCare, Guest Relations Manager at Candlewood Suites Plano East, responded to this review

Dear franklinmilford, Thank you for taking the time to share your feedback regarding your stay with us. I am pleased to know that our rooms exceeded your expectations and you find our staff positive and warm. Our staff members are truly the heart of the hotel and we are glad it's being appreciated by our guests. Please accept my sincere... More

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 26, 2013

My rating is poor due to what would appear to be managerial issues. The room accommodations were nice, but upon arrival I noticed immediately that the bedspread appeared to have been sat on, the toilet seat was left up (as if a man had used it), there were no coffee supplies in the kitchen and the counter was not wiped.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Plano East, responded to this review

Dear CarlaJean55711, Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message. We look forward... More

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Additional Information about Candlewood Suites Plano East

Also Known As:
Candlewood Suites Plano East Hotel Plano
Candlewood Suites Plano East Hotel
Address: 2401 East George Bush Tollway, Plano, TX 75074
Phone Number:
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #25 of 37 hotels in Plano
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Plano East 2*
Official Description (provided by the hotel):
The new Candlewood Suites Plano-East, Texas is a beautiful extended stay hotel centrally located in Plano. If your destination is Plano, Texas we are conveniently located off the President George Bush Parkway and just minutes away from Richardson Telecom and Technology Corridor, Garland, and Dallas. Popular points of interest nearby include: Hawaiian Falls Waterpark, Garland Special Events Center, Plano Centre, and Eisemann Center. Great shopping is just around the corner at Firewheel Town Center and Collin Creek Mall. Area businesses include: Cisco, Fujitsu, Texas Instruments, Blue Cross/Blue Shield, Texas Oncology, Plano Regional Medical Center, AT&T, Nortel, Hewlett Packard, & Samsung. The DART RailStation is only 2 miles from the hotel, allowing easy access to downtown Dallas. Attractions include American Airlines Centre, Victory Park, Dallas West End, World Aquarium and JFK Museum. Each of our spacious suites feature beautiful, modern décor with fully equipped kitchens. You can enjoy several complimentary services including: high-speed Internet access, 24-hour fitness center, guest laundry, or cook out in our Gazebo Grill. Our unique Candlewood Cupboard offers guests a variety of sundry and food items. Whether your trip is for business or pleasure, Candlewood Suites, Plano - East offers you the best value in the Richardson Telecom and Technology Corridor. ... more   less 
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