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Candlewood Suites Plano East

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2401 East George Bush Tollway, Plano, TX 75074
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Candlewood Suites Plano East
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Candlewood Suites Plano East
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36 Reviews from our TripAdvisor Community

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Traveler rating
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    9
    12
    3
    1
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6
7
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17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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    (36)
  • Mar-May only
    (10)
  • Jun-Aug only
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  • Sep-Nov only
    (11)
  • Dec-Feb only
    (8)
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Houston, Texas
5 of 5 stars Reviewed 2 weeks ago

My daughter and I have stayed at this Candlewood Suites for the past month, because of a fire in our home. Our insurance company recommended this hotel. The staff here has been very friendly, professional, and gracious, knowing our situation. The hotel is clean, and the suites, are very well laid out, and reminds you of home. They also allow... More 

Was this review helpful? Yes
Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

John S ~ Thanks for taking the time to write a review! We love hearing from our guest... We are sorry that you are having to stay with under the circumstances but, we are glad to have you as part of our extended stay family. We are glad our property is working out for you and that you were able... More 

McKinney, Texas, United States
Level Contributor
119 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here when I moved to Texas- my work made the reservation. There is a liquor store right next door- and some very shady people were in the area. I had to extend my stay- I called the front desk- they said no problem. Two days later- they locked me out and said I did not extend my stay.... More 

Was this review helpful? Yes 1
Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

Karen C ~ Thanks for taking the time to write a review about your recent experience at our property. We value your feedback as it helps us improve our services. 1st off.. Welcome to Texas!! We hope that you are getting settled in nicely. 2nd... We strive to provide the best service in the industry and not sure what happened..... More 

Travelers are raving about these Plano hotels

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The staff is great. They are very friendly and helpful. They will go out of their way to make your stay a good one. I really like the suites. It seems to be a little more like home than just coming back to a bedroom after work. Although I didn't use it, having the kitchen could be useful. As mentioned... More 

Was this review helpful? Yes
Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

Derek B ~ Thanks for taking the time to write a review about your past experience at our property. We are glad the suites made you feel like you were coming home. We appreciate the feedback about the cleanliness issues. We strive to be the best in the industry and it looks like a few things were overlooked and we... More 

Overland Park, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 7, 2015

My wife and I recently had a reservation for Candlewood Suites Dallas/Plano/East Richardson through hotels.com. We made this reservation as an late night/overnight stay in the Dallas area in our drive from Kansas City to Houston where we were getting married. This hotel was picked because it was on our route and pet friendly. After a long night of driving,... More 

Was this review helpful? Yes 1
Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

Stephanie H ~ Thanks for taking the time to write a review about your experience at our property. We are sorry that your reservation didn't come through our system. With 3rd party websites sometimes the systems do not update for a few hours and the reservations sometimes don't come through. I do know our General Manager is looking into this... More 

Plano, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 2, 2015

I chose this hotel based on other travelers' reviews, and I was not disappointed. Staff were super friendly and made us feel like friends from the beginning. We were new to Texas, and Candlewood felt like home. We still go back on occasion to say "hi" to the people at the front desk. My husband and I were a bit... More 

Was this review helpful? Yes
Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

Hattlady ~ Welcome to Texas! Thanks so much for your review and kind words. We are so glad you felt a part of the family and still stop in to say hello. We hope you are adjusting and hope that if you do ever need a home away from home again you will consider the Candlewood Suites Plano East. Take... More 

Long Beach, California, United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 10, 2015

The check in process was easy. The rooms were very clean and quiet. The staff was very friendly. Overall, an enjoyable 3 night stay. They offer a free laundry room for people staying longer (they are an extended stay property). The in room appliances were all clean. Over all, a pleasant experience.

Was this review helpful? Yes
Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

Jeff_Fisher_CA - Thanks so much for your review! We love hearing from our guest. We are glad you enjoyed your stay and your check in process was easy. We look forward in seeing you again if you ever have a need to stay in East Plano. Take Care! More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 9, 2015

This was my first time staying at a Candlewood property, and I really liked it. The room was clean and comfortable. No frills, just basic comfort. The room was large, had a big closet, large refrigerator, full size dishwasher and microwave, as well as an electric cooktop. Don't remember if it had an oven. It also had a few dishes,... More 

Was this review helpful? Yes
Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

Julimom ~ Thanks so much for taking the time to write a review about your recent experience at the Candlewood Suites Plano East Richardson property. We are glad that our property left a great impression on you making you want to stay again if you ever need to stay in Plano again. We are glad that you enjoyed the different... More 

Owasso, Oklahoma
Level Contributor
105 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed December 28, 2014

It was fairly comfy. I'd say the best part of this place was that it was close to the highway and to other places that we wanted to go. They had a decent fitness center but it was fairly small. The thing that I wish I'd taken advantage of was they had a cool outdoor hangout. It wasn't a bad... More 

Was this review helpful? Yes 1
Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

Tripaj ~ Thanks for taking the time to write a review on tripadvisor. We value your feedback. We are glad that our property worked out for you for this particular trip and we are glad you were able to use the fitness room. For any of your future trips we hope that you will consider the Candlewood Suites Plano East.... More 

Pattaya, Thailand
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 16, 2014

After more than 24 hours of traveling we were tired and needing to get to bed. When we walked through the door the manager that was on duty that night, remembered our names and that we were coming from Thailand. He welcomed us back to the hotel and we were checked in in minutes. It had been a year since... More 

Was this review helpful? Yes 1
Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

Colby H Thanks so much for taking the time to write a review about your stay at our property. We value the feedback from all of our guest and we are glad that our staff made you feel apart of our family. This is something that the General Manager at the property strives for. We hope to see you again... More 

Schererville
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed December 10, 2014

We have never stayed at a extended stay hotel such as this, We usually stay at hotels with all the bells and whistles. But price and location was important this time and how surprised we were. The staff was wonderful and friendly,the room was large and comfortable and it was nice to have snacks and drinks you can keep in... More 

Was this review helpful? Yes 2
Candlewood S, Regional Director of Sales at Candlewood Suites Plano East, responded to this review

Don R ~ Thanks for taking the time to write a review about your recent stay at the Candlewood Suites Plano East property. We value all feedback and we are so glad you enjoyed your stay. We are glad that what our property had to offer worked for you on this particular trip. We do hope if your travel needs... More 

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