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Comfort Suites Plano

#14 of 39 Hotels in Plano
Certificate of Excellence
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2301 E President George Bush Hwy, Plano, TX 75074
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Best prices for: 1 room 1 guest
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60 Reviews from our TripAdvisor Community

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Traveler rating
    31
    23
    2
    2
    2
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17
10
3
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (60)
  • Mar-May only
    (14)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (12)
All months
1 review
1 of 5 stars Reviewed 2 weeks ago

I had to deal with a broken shower!! They said they would put us in another room, which I was fine with till I saw this on the bed. The manager said he would get us a room we had waited over three hours with the water cut off to our room!!! No access to running water or toilet!!! Once... More 

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Jordan P, Front Office Manager at Comfort Suites Plano, responded to this review

On behalf of the Comfort Suites I would like to apologize about the inconveniences that occurred during your stay. The second charge on your card is just an authorization that will be refunded back to your account in 2-3 business days. This is a standard procedure that we perform everyday at 4pm in order to guarantee our guests arrival. Once... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Very nice rooms! The beds are comfy. You get 4 pillows combination of soft and firm. All areas are clean, lobby, breakfast,etc Front desk is nice and accommodating. I would stay there again. Close to other store's, rest . They have a store inside lobby if u need a quick snack

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Jordan P, Front Office Manager at Comfort Suites Plano, responded to this review

Thank you for the excellent review! We hope to see you again soon. More 

Texas
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed here numerous times. We have always been satisfied. We selected a handicap accessible room this time to due to availability and price. The room was very large with 2 a/c units with 2 thermostats. As always the bed was very comfortable and the room had everything we needed. Everything was well maintained and in working order. If... More 

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Jordan P, Manager at Comfort Suites Plano, responded to this review

Thank you for the excellent review! We apologize we did not have availability for one of our suites but I'm glad that the rest of your stay went well! Come back and see us again. More 

Norman, Oklahoma
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Convenient location on 190E and hwy75. Be sure to ask for room furthest away from the highway! The double queen with sofa bed can easily sleep 5-6. Plenty of electrical plugs for easy access w good wifi reception The window unit AC can be noisy but they have those thermostat with Numeric LED indicator for setting temperature so u won't... More 

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Jordan P, Front Office Manager at Comfort Suites Plano, responded to this review

Thank you for the excellent review and we dearly appreciate the kind words! Since our location is so convenient you shouldn't have a difficult time finding us again! On behalf of The Comfort Suites Plano, I want to thank you for your business and we hope to see you again in the near future. More 

Chicago, Illinois
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 19, 2015

Hidden gem! Wonderful hotel very nice and quite hotel. Melvin, Greg, Jordan, Rick and Disha everyone is very attentive and provides excellent customer service. The manager Jordan is very calm and polite and I think customer service is what he breathes! Everyone in the hotel is very kind and polite and willing to assist. Quite Rooms, New room feeling, Great... More 

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Jordan P, Manager at Comfort Suites Plano, responded to this review

Thank you so much for the excellent review! We sincerely appreciate all the kind words and I can promise you that every employee will be notified that their hard work does not go unseen! Feedback from our guests is critical to our progression and this reassures us that we are on the right track! Best Regards, More 

1 review
2 of 5 stars Reviewed May 18, 2015 via mobile

My husband and I stayed at this hotel this past weekend. When we checked in, we thought the hotel was really nice. On our first night there (about 11pm) the fire alarm started beeping in our room. My husband called the front desk and explained to the clerk that the alarm battery needed to be changed. She said that they... More 

Was this review helpful? Yes
Jordan P, Manager at Comfort Suites Plano, responded to this review

Good afternoon and thank you for taking the time to complete our online survey. In response to your review I would like to state that customer service is our number 1 priority and we did everything in our power to ensure that we exceeded your expectations. The fire alarm's battery going dead at midnight is an unfortunate event and I... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed May 5, 2015

I booked this room for a business trip a Whole week. The price was so reasonable. I was not disappointed. Rooms were great. Service was outstanding! Staff was friendly and very accommodating, I loved the breakfast, the self-serving waffle machine. Without a doubt I'd recommend it. The room had Microwave, Coffee Maker, refrigerator, big screen, comfortable business chair. I was... More 

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Jordan P, Front Office Manager at Comfort Suites Plano, responded to this review

Thank you for the excellent review! We hope that you will give us another opportunity to provide you with a superior experience! More 

Fort Worth, Texas
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed May 3, 2015

We had a "run in-run out" one night stay and Comfort Suites made it effortless. We made the reservations just a couple of days in advance through Choice Hotel and when we arrived, check in went seamlessly. Our room was very nice. It was clean and well appointed for the price. The bathroom was also nicely laid out and clean... More 

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Jordan P, Front Office Manager at Comfort Suites Plano, responded to this review

Thank you so much for the great response! Your feedback is a valuable resource that aids in assisting the level of customer service we strive to achieve. More 

Baton Rouge, Louisiana
Level Contributor
71 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed March 14, 2015

Everything was fine until the bedbugs tore me up - 75 to 100 bites total (room 207). I reported the issue at checkout on Friday morning and was promised a call back. i received no call Friday. I called Saturday and was told I would get a call Monday. I tried to contact corporate, but their online incident portal was... More 

Was this review helpful? Yes 1
Lincoln, Nebraska
Level Contributor
154 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed March 11, 2015

Very clean and great price. I was pleasantly surprised by this hotel, it has been remodeled lately and the staff is great. Good continental breakfast in the morning, don't get me wrong they still have powder eggs, but decent. Great location right across from TOP Golf and close to downtown. The Drunken Donkey is right across the street always busy... More 

Was this review helpful? Yes 1
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