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Comfort Suites Plano

#11 of 39 Hotels in Plano
Certificate of Excellence
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2301 E President George Bush Hwy, Plano, TX 75074
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Comfort Suites Plano
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56 Reviews from our TripAdvisor Community

Traveler rating
    30
    21
    2
    2
    1
See reviews for
17
9
3
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (56)
  • Mar-May only
    (14)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (12)
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Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hidden gem! Wonderful hotel very nice and quite hotel. Melvin, Greg, Jordan, Rick and Disha everyone is very attentive and provides excellent customer service. The manager Jordan is very calm and polite and I think customer service is what he breathes! Everyone in the hotel is very kind and polite and willing to assist. Quite Rooms, New room feeling, Great... More 

Was this review helpful? Yes
Jordan P, Manager at Comfort Suites Plano, responded to this review

Thank you so much for the excellent review! We sincerely appreciate all the kind words and I can promise you that every employee will be notified that their hard work does not go unseen! Feedback from our guests is critical to our progression and this reassures us that we are on the right track! Best Regards, More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed at this hotel this past weekend. When we checked in, we thought the hotel was really nice. On our first night there (about 11pm) the fire alarm started beeping in our room. My husband called the front desk and explained to the clerk that the alarm battery needed to be changed. She said that they... More 

Was this review helpful? Yes
Jordan P, Manager at Comfort Suites Plano, responded to this review

Good afternoon and thank you for taking the time to complete our online survey. In response to your review I would like to state that customer service is our number 1 priority and we did everything in our power to ensure that we exceeded your expectations. The fire alarm's battery going dead at midnight is an unfortunate event and I... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I booked this room for a business trip a Whole week. The price was so reasonable. I was not disappointed. Rooms were great. Service was outstanding! Staff was friendly and very accommodating, I loved the breakfast, the self-serving waffle machine. Without a doubt I'd recommend it. The room had Microwave, Coffee Maker, refrigerator, big screen, comfortable business chair. I was... More 

Was this review helpful? Yes
Jordan P, Front Office Manager at Comfort Suites Plano, responded to this review

Thank you for the excellent review! We hope that you will give us another opportunity to provide you with a superior experience! More 

Fort Worth, Texas
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a "run in-run out" one night stay and Comfort Suites made it effortless. We made the reservations just a couple of days in advance through Choice Hotel and when we arrived, check in went seamlessly. Our room was very nice. It was clean and well appointed for the price. The bathroom was also nicely laid out and clean... More 

Was this review helpful? Yes
Jordan P, Front Office Manager at Comfort Suites Plano, responded to this review

Thank you so much for the great response! Your feedback is a valuable resource that aids in assisting the level of customer service we strive to achieve. More 

Baton Rouge, Louisiana
Top Contributor
67 reviews 67 reviews
33 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed March 14, 2015

Everything was fine until the bedbugs tore me up - 75 to 100 bites total (room 207). I reported the issue at checkout on Friday morning and was promised a call back. i received no call Friday. I called Saturday and was told I would get a call Monday. I tried to contact corporate, but their online incident portal was... More 

Was this review helpful? Yes 1
Lincoln, Nebraska
Top Contributor
149 reviews 149 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 11, 2015

Very clean and great price. I was pleasantly surprised by this hotel, it has been remodeled lately and the staff is great. Good continental breakfast in the morning, don't get me wrong they still have powder eggs, but decent. Great location right across from TOP Golf and close to downtown. The Drunken Donkey is right across the street always busy... More 

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 9, 2015

I have no complaints about this hotel other than I wish the lighting in the room had been brighter. Just made it hard to do paperwork. The room was clean, bed was very comfy, and there were plenty of extra towels in the bathroom. The staff was friendly and accommodating. We would have stayed another night but they were booked... More 

Was this review helpful? Yes
Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

The front desk staff went above and beyond to make sure my family’s stay was an enjoyable experience. When we asked about nearby food options, Jordan quickly gathered some menus and walked me through a few of them. It is conveniently located with plenty of places to eat nearby. The rooms are well decorated and cozy with a nice seating... More 

Was this review helpful? Yes 1
Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 23, 2014

We found the staff and management very helpful during our week long stay due to my brother being in a nearby hospital. I did not know about the medical rates until near the end of our trip, and they adjusted the rates for the previous nights.

Was this review helpful? Yes 1
Branson
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 13, 2014 via mobile

We took our group to Texas for an engagement and we loved staying here. From the staff to the hotel everything was first class. JR and the whole Staff was very friendly, professional and accomodating. We have stayed at many hotels over the years and the experience we had here was unmatched. Rooms were clean and very nice. It all... More 

Was this review helpful? Yes 2
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