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All 37 Plano hotels

Candlewood Suites - Dallas/Plano

2.0 of 5 Hotel   |   4701 Legacy Drive, Plano, TX 75024
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Candlewood Suites - Dallas/Plano
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Ranked #15 of 37 hotels in Plano
A recent review
5 of 5 stars reviewed 1 week ago
David B Southlake, Texas
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37 people have reviewed this hotel

Traveler rating
    18
    10
    3
    4
    2
See reviews for
5
8
5
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Southlake, Texas
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I manage two soccer teams and needed a place for them all to stay. I called and talked with Bobby in sales and he was just about as accommodating as anyone could be. He quoted me a rate which was extremely competitive. I was only mad because I wasted time researching other hotels instead of calling him first. The staff... More

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Plano, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I have chosen to stay at Candlewood Suites in Plano on Legacy Drive for the past several months. I have been here long enough to see the true character and integrity of the staff and the quality of this fine hotel. I am notorious for complaining when I receive poor service, so I must in turn offer a fine review... More

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Virginia
Top Contributor
87 reviews 87 reviews
50 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I’m a dedicated patron of Candlewood Suites however I will have to say my stay at this particular hotel was with mixed feelings. When we arrived after a two-day drive around 10:00 pm I was greeted by a very courteous clerk who checked me into my one bedroom queen suite. I noticed when he handed me the room key he... More

Was this review helpful? Yes 2
Paul C, General Manager at Candlewood Suites - Dallas/Plano, responded to this review

Thank you for bringing this to our attention as we take our guest's safety and security very seriously. We will pass this information to the appropriate departments and investigate thoroughly. Please contact the hotel directly if there is anything we can do for you. More

McKinney, Texas
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 29, 2013 via mobile

This hotel is very nice and well kept. Has everything we need for our short stay. I was a bit disappointed with the lack of bathroom toiletries provided though. The IHG group usually provides stuff we may forget in our travels, where this hotel provides shampoo, no conditioner, and bar soap. That's it. I was surprised by this since they... More

Was this review helpful? Yes 1
Dallas, Texas
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 15, 2013

Great place to stay for the money. Raul is one of the best hotel staff people I have ever dealt with. They have a cheap cupboard with snacks, drinks, food and ice cream. They have a gym and can give you free passes to LifeTime Fitness.

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Dallas, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 7, 2013

I live down the street from this hotel, and like many, I lost power from the large ice storm for about 2 days. I have 2 year old twins and 2 dogs, and needed a place to stay. This worked out well! The rooms were clean and nicely remodeled. There was more than enough space to accommodate myself, my dogs... More

Was this review helpful? Yes 1
Longview, Texas
Top Contributor
102 reviews 102 reviews
43 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed November 24, 2013

This Candlewood Suites has an excellent location. Close to everything the great Legacy area has to offer. Very quiet, clean, fun, exciting area to stay in. This hotel is an extended stay hotel. But you can stay for just one night if you like to as we did. Its like staying in an apartment. You have everything you need right... More

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Denton, Texas
1 review
2 of 5 stars Reviewed October 20, 2013

I stayed here on a Sat night where the hotel was quite empty. Yet, as a Platinum member, not only was I not given any upgrades, I was put in a first floor room next to the parking lot. So, I was quite disappointed that I got one of the worst rooms at the property. I didn't have time to... More

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Paul C, Manager at Candlewood Suites - Dallas/Plano, responded to this review

I am sorry to hear that your room was not up to expectations. We do value feedback from our IHG Rewards members. I will share your experience with our weekend team in order to improve the quality of our product. Please come back and see us next time you are in town and I will do my best to get... More

Phoenix, AZ
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 19, 2013 via mobile

In the area for a conference. my hubby stayed here last year so decided he would stay again. Seems like the sheets can use a little extra whitener and the comforter and pillows need to be replaced, full of snags..well used. It is quiet, and nice to have some of the home amenities. Nice staff, helpful hints on area eateries... More

Was this review helpful? Yes
Paul C, Manager at Candlewood Suites - Dallas/Plano, responded to this review

Thank you for your feedback regarding the linen. I will pass this along to the team to make sure we do not have any snagged matrices in circulation. We are in the process of updating all comforters and guest room linen in order to ensure that your next stay exceptional. Thanks! More

Plano, Texas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 25, 2013

I've stayed in a lot of Candlewood properties in Oklahoma, Texas, Louisiana, and Mississippi, and have always been very pleased with all other properties. This Plano property is the worst I encountered. The staff is very polite and accommodating. Hallway floors were dirty, the cupboard is located in the same room as the laundry facility and gym. The room was... More

Was this review helpful? Yes 1
Paul C, General Manager at Candlewood Suites - Dallas/Plano, responded to this review

I am very sorry to hear that your stay in Plano was not representative of the brand. I will ensure that your feedback passed to all departments for training. Please come back and see us again: I promise your next stay will be a much better one. More

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Additional Information about Candlewood Suites - Dallas/Plano

Also Known As:
Candlewood Suites - Dallas/Plano Hotel Plano
Candlewood Suites - Dallas/Plano Hotel
Plano Candlewood Suites
Plano Candlewood
Address: 4701 Legacy Drive, Plano, TX 75024
Phone Number:
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#15 Business Hotel in Plano
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Dallas/Plano 2*
Official Description (provided by the hotel):
Come stay at the preferred hotel for travelers needing comfort, convenient location and easy accessibility to Dallas-Plano. At the Candlewood Suites Dallas-Plano hotel we put the amenities in your suite. Centrally located, we are an all-suite hotel providing our guests with an apartment community atmosphere that is 'uniquely Candlewood' and similar to corporate housing. Each suite has a fully-equipped kitchen and our Comforts of Home Bedding Collection. Enjoy several complimentary features: high-speed Internet access, washer and dryer use, on-site fitness center, free access to Lifetime Fitness and full use of our outdoor gazebo grill. In our on-site market-Candlewood Cupboard-you can purchase sundry and food items. Just minutes from Frisco, McKinney and Allen, we are near Legacy Town Center, Bishop Park, IKEA, Pizza Hut Park, Shops at Legacy, Shops at Willow Bend, Stonebriar Centre and several Fortune 500 companies-HP/EDS, JC Penney, Rent-A-Center and Perot Systems. We are also near headquarter and regional offices of AT&T, Capital One, Computer Associates, Countrywide, Dr Pepper Snapple Group, Ericsson, FritoLay, Pepsi, Siemens and the new US Collin County Courthouse-Plano. We will make sure that you get to and from work Monday through Friday with our complimentary shuttle within a 5-mile radius of the hotel. After work, relax or venture out to enjoy extraordinary shopping and dining. ... more   less 
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