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Candlewood Suites - Dallas/Plano

2.0 of 5 4701 Legacy Drive, Plano, TX 75024
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Candlewood Suites - Dallas/Plano
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Candlewood Suites - Dallas/Plano
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52 reviews from our community

Traveler rating
    22
    15
    6
    7
    2
See reviews for
10
13
5
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (52)
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    (14)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

Upon checking into the hotel there was no front desk agent for at least 20 minutes then when she finally came she had a horrible attitude when asked questions she had a bad attitude as well. The rooms are very nice and clean

Was this review helpful? Yes
Paul C, General Manager at Candlewood Suites - Dallas/Plano, responded to this review

Thank you for the feedback regarding your stay. I will personally research this matter and address with the appropriate team member so that we provide better service to our guests. Thank you again for taking the time to review our hotel. Paul - GM More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

With close proximity to my Corporate Office, this is the best hotel we could have selected. Great mannered front desk, ready to help and guide us. Room cleaning was well taken care, big rooms with all required facility in the room. with a well equipped kitchen I could required meal at my ease, next door super market stuffed with all... More 

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China Spring
Top Contributor
53 reviews 53 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was the second time that I have stayed here and it is in a great location as far as being convenient to where I need to be. The first time I was on the 3rd floor and it was very nice. This last time I was on the first floor where it appears that they are remolding so hopefully... More 

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Independence
Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 4, 2014

This was truly a Great Place to stay at an unexpectly low price. It was a wonderful stagging point for the many places we wanted to see and visit in the greater Dallas area such as the George W. Bush Presidential Library at Southern Methodist University. the place where JFK was killed, the West End. The Staff was very responsive... More 

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Albany, NY
Contributor
17 reviews 17 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 8, 2014

The location was very convenient as it was extremely close to where I need to be when I am in Dallas. The kitchen was well equipped. The hotel looks likes it has been somewhat updated. The hotel does offer free courtesy bus transportation for locations nearby the hotel. This is a great service when it is available. I note that... More 

Was this review helpful? Yes
Paul C, General Manager at Candlewood Suites - Dallas/Plano, responded to this review

Thank you for taking the time to review our hotel – we appreciate the opportunity to use your comments to improve our product and service as we want to be the very best at what we do. I am sorry to hear that you had problems during your stay and will address each one with our team. Raul will be... More 

Warner Robins, Georgia
Top Contributor
54 reviews 54 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 11, 2014

This is my first time staying in a Candlewood and with the Free Gym access next door and the tennis courts its a must stay for anyone that love to workout... I have stayed here about 2 weeks and would love to come back and stay longer... The only thing is that they do not serve any type of breakfast... More 

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Longview, Texas
Top Contributor
136 reviews 136 reviews
52 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed October 5, 2014

We have been to this hotel several times when needing to stay in this location. We like to have a homey feel to a hotel room and be able to cook, have a large refrig., and have all the utensils of home. This is the place! And the location! Close to everything good. Quiet, very comfy bed, cooktop, Cook ware,... More 

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Hyderabad, Andhra Pradesh, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 23, 2014

I stayed in this hotel during March/April 2014. Room was clean and well kept, I have no complaints or what so ever. The staff here is extremely helpful, especially Paul, Josh and Crystal. I will come back here for my next visit and no hesitations to recommend.

Was this review helpful? Yes
Plano, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 14, 2014

I rented two (2) suites for my two(2) adult sons who were visiting us over a long weekend. I went by on the day of arrival and paid for the two rooms by credit card, and picked up the keys. I went upstairs and used the keys, and checked the rooms. Everything worked. My sons (both in their 30's) arrived... More 

Was this review helpful? Yes 1
Paul C, General Manager at Candlewood Suites - Dallas/Plano, responded to this review

I appreciate you taking the time to give feedback on the hotel. My deepest apologies that your son's experience was not up to expectations. I have addressed the importance of limiting late night phone calls to guest rooms to only include emergencies using this review as an example. Should you decide to visit us again I promise to make it... More 

Senior Contributor
34 reviews 34 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 14, 2014

The hotel was okay and the bed was comfortable. The smell of curry was strong and throughout the entire hotel. There are kitchens in the rooms and I guessed used often. My other complaint was the A/C was motion activated and I woke up jot several times and had to wave my arms to get it to turn on. There... More 

Was this review helpful? Yes
Paul C, General Manager at Candlewood Suites - Dallas/Plano, responded to this review

Thank you for taking the time to provide us with feedback on your stay. I am sorry to hear about the smell of the hallways and other common areas during your stay - we will work on providing the building with better ventilation during heavy cooking times. Please come back and visit us again soon. Thanks! Paul Cooper - GM More 

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Additional Information about Candlewood Suites - Dallas/Plano

Address: 4701 Legacy Drive, Plano, TX 75024
Phone Number:
Location: United States > Texas > Plano
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Dallas/Plano 2*
Number of rooms: 122
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Also Known As:
Candlewood Suites - Dallas/Plano Hotel Plano
Plano Candlewood Suites
Hotel Style:
#12 Business Hotel in Plano

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