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All 37 Plano hotels

Candlewood Suites - Dallas/Plano

2.0 of 5 Hotel   |   4701 Legacy Drive, Plano, TX 75024
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Ranked #21 of 37 hotels in Plano
A recent review
4 of 5 stars reviewed 1 week ago
Sasidhar75 Hyderabad, Andhra Pradesh, India
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44 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Hyderabad, Andhra Pradesh, India
1 review
4 of 5 stars Reviewed 1 week ago

I stayed in this hotel during March/April 2014. Room was clean and well kept, I have no complaints or what so ever. The staff here is extremely helpful, especially Paul, Josh and Crystal. I will come back here for my next visit and no hesitations to recommend.

Was this review helpful? Yes
Plano, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

I rented two (2) suites for my two(2) adult sons who were visiting us over a long weekend. I went by on the day of arrival and paid for the two rooms by credit card, and picked up the keys. I went upstairs and used the keys, and checked the rooms. Everything worked. My sons (both in their 30's) arrived... More

Was this review helpful? Yes
Paul C, General Manager at Candlewood Suites - Dallas/Plano, responded to this review

I appreciate you taking the time to give feedback on the hotel. My deepest apologies that your son's experience was not up to expectations. I have addressed the importance of limiting late night phone calls to guest rooms to only include emergencies using this review as an example. Should you decide to visit us again I promise to make it... More

Senior Contributor
31 reviews 31 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was okay and the bed was comfortable. The smell of curry was strong and throughout the entire hotel. There are kitchens in the rooms and I guessed used often. My other complaint was the A/C was motion activated and I woke up jot several times and had to wave my arms to get it to turn on. There... More

Was this review helpful? Yes
Paul C, General Manager at Candlewood Suites - Dallas/Plano, responded to this review

Thank you for taking the time to provide us with feedback on your stay. I am sorry to hear about the smell of the hallways and other common areas during your stay - we will work on providing the building with better ventilation during heavy cooking times. Please come back and visit us again soon. Thanks! Paul Cooper - GM More

Houston, Texas
1 review
3 of 5 stars Reviewed 4 weeks ago

Myu wife and I stayed for two nights and enjoyed the rooms, clean and well kept. But there was only one chair in the room and on our last day, finally got another chair. The ice maker of the fridge was not working (room 205) and was not remedied at all. The TV did not function at all. I reported... More

Was this review helpful? Yes
Paul C, General Manager at Candlewood Suites - Dallas/Plano, responded to this review

Thank you for taking the time to review our hotel and thank you for the compliments. I am sorry to hear that you had several different maintenance problems during you stay. I will be sure to follow up from both a quality and communication perspective so that this does not happen again. Please come and visit us when you are... More

Sheffield, United Kingdom
Top Contributor
437 reviews 437 reviews
48 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed July 27, 2014

We stayed here on our tour it was very nice and the manager was excellent real nice guy suggested a great place for diner so very good the room was very god like most Candlewood had the kitchen which we didn't need but guess good for some folk

Was this review helpful? Yes
Cleveland, Ohio
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 23, 2014

I liked the price and booked the room for a few nights. Arriving, I was told that I ended up in a smoking room and the whole hotel was booked solid. Nonetheless, i was not prepared to spend a few nights and work mornings in a stinky room. Going back and forth with the front desk we finally figured all... More

Was this review helpful? Yes
Paul C, General Manager at Candlewood Suites - Dallas/Plano, responded to this review

Thank you for taking the time to review our hotel. We really appreciate the feedback about our service as we strive to make your experience the best possible. Sorry to hear that your room smelled like smoke - we will do our best to ensure all of our rooms are fresh smoking and non smoking. Please come and see us... More

Plano, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2014

We stayed here because family took over our house for the holiday. We love this hotel! Clean room, everything you could need, good location and Gwen the weekend night auditor is the best front desk clerk I have ever come across!!!!

Was this review helpful? Yes 1
Southlake, Texas
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 9, 2014

I manage two soccer teams and needed a place for them all to stay. I called and talked with Bobby in sales and he was just about as accommodating as anyone could be. He quoted me a rate which was extremely competitive. I was only mad because I wasted time researching other hotels instead of calling him first. The staff... More

Was this review helpful? Yes 1
Plano, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2014

I have chosen to stay at Candlewood Suites in Plano on Legacy Drive for the past several months. I have been here long enough to see the true character and integrity of the staff and the quality of this fine hotel. I am notorious for complaining when I receive poor service, so I must in turn offer a fine review... More

Was this review helpful? Yes 1
Top Contributor
86 reviews 86 reviews
49 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed March 13, 2014

I’m a dedicated patron of Candlewood Suites however I will have to say my stay at this particular hotel was with mixed feelings. When we arrived after a two-day drive around 10:00 pm I was greeted by a very courteous clerk who checked me into my one bedroom queen suite. I noticed when he handed me the room key he... More

Was this review helpful? Yes 3
Paul C, General Manager at Candlewood Suites - Dallas/Plano, responded to this review

Thank you for bringing this to our attention as we take our guest's safety and security very seriously. We will pass this information to the appropriate departments and investigate thoroughly. Please contact the hotel directly if there is anything we can do for you. More

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Additional Information about Candlewood Suites - Dallas/Plano

Address: 4701 Legacy Drive, Plano, TX 75024
Phone Number:
Location: United States > Texas > Plano
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Dallas/Plano 2*
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Also Known As:
Candlewood Suites - Dallas/Plano Hotel Plano
Plano Candlewood Suites

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Room/suite (14)
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Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
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Official Description (provided by the hotel)
Come stay at the preferred hotel for travelers needing comfort, convenient location and easy accessibility to Dallas-Plano. At the Candlewood Suites Dallas-Plano hotel we put the amenities in your suite. Centrally located, we are an all-suite hotel providing our guests with an apartment community atmosphere that is 'uniquely Candlewood' and similar to corporate housing. Each suite has a fully-equipped kitchen and our Comforts of Home Bedding Collection. Enjoy several complimentary features: high-speed Internet access, washer and dryer use, on-site fitness center, free access to Lifetime Fitness and full use of our outdoor gazebo grill. In our on-site market-Candlewood Cupboard-you can purchase sundry and food items. Just minutes from Frisco, McKinney and Allen, we are near Legacy Town Center, Bishop Park, IKEA, Pizza Hut Park, Shops at Legacy, Shops at Willow Bend, Stonebriar Centre and several Fortune 500 companies-HP/EDS, JC Penney, Rent-A-Center and Perot Systems. We are also near headquarter and regional offices of AT&T, Capital One, Computer Associates, Countrywide, Dr Pepper Snapple Group, Ericsson, FritoLay, Pepsi, Siemens and the new US Collin County Courthouse-Plano. We will make sure that you get to and from work Monday through Friday with our complimentary shuttle within a 5-mile radius of the hotel. After work, relax or venture out to enjoy extraordinary shopping and dining. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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