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Comfort Inn Near Plano Medical Center

2.5 of 5 5021 West Plano Pkwy, Plano, TX 75093
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Certificate of Excellence 2014
Comfort Inn Near Plano Medical Center
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Comfort Inn Near Plano Medical Center
Comfort Inn Near Plano Medical Center
Comfort Inn Near Plano Medical Center
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74 reviews from our community

Traveler rating
    23
    26
    14
    5
    6
See reviews for
21
11
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20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
132 reviews 132 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Second time I stayed here. I had a conference nearby and found it very clean and comfortable. The breakfast was well done, the staff very helpful and courteous, and location very convenient to most Plano locations. It was away from most traffic which was helpful in this congested area. I'd recommend anyone staying here.

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW

I stay in this area a lot and this hotel is a great value. It is very clean including fitness equipment and all common areas. The room was very clean and comfortable and breakfast was better than most.

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1 review
3 of 5 stars Reviewed 1 week ago NEW via mobile

We have stayed here before and never had a problem. We had to move to 3 different rooms to get a commode to work. This morning I opened the nightstand drawer to read the Bible and there was a bullet in the drawer. That was pretty upsetting. I told the receptionist and she had a non caring attitude. I don't... More

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Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Its one of the Best Places I stayed. I am in the military I move a lot and when I come to Dallas this the only place I stay in. The Receptionist treat you as family and work with you in anything you want. - Perfect customer service. - Clean rooms. - Best price. - the location its right next... More

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joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

Thank you so much for taking the time to give us your feedback. We appreciate your kind words, and agree that our location is one of the most convenient in Plano. With 6 restaurants right in our shopping center and literally hundreds within a 5 mile radius, we have all kinds of fine dining as well as casual. Plus there... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Checked in Nov 3rd. Was given wrong room- requested a double bed and they gave me room key for king bed. Went back, got another key to a different rm. Saw numerous roaches throughout this room- in bedroom and cabinets/drawers. Told front desk. They moved us to a different room, on a completely different floor. Saw even more roaches in... More

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Yuko
1 review
2 of 5 stars Reviewed 3 weeks ago

We stayed Saturday night, first we received our room key and as I was entering the room we realized the previous guest left his clothes. We got moved to a different room, brought our things into the room then left for dinner and a movie. We came back and were getting ready for bed and my son noticed a bug... More

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joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

I apologize for this incident. I assure you that the person you talked to was not the manager, I am. I was not here on Sunday. Since this is the first I am hearing about it, I will definitely take steps to address my staff about this. Please contact me at the hotel and we will discuss this issue further.... More

SHREVEPORT, LA
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 28, 2014

We had a prepaid reservation for our May 2014 stay but had to give credit cartd upon checkin to cover potential incidentals. Our credit card was declined when scanned as was a 2nd credit card we gave them. I told the manager on duty they had an issue with their system because our cards were good. He basically told me... More

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joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

We are so sorry that you had this problem. Please contact me at the hotel so we can further discuss this. Thank you for bringing this to our attention. More

Orlando, Florida
Top Contributor
309 reviews 309 reviews
90 hotel reviews
189 helpful votes 189 helpful votes
3 of 5 stars Reviewed August 10, 2014

Even though the property has been renovated and the rooms are newer, there was a smell of sweaty socks and dirty dogs in each room. I confirmed that it was not an isolated incident after the first night's stay (and the only night's stay), after viewing several rooms on the second floor and then finally a room on the first... More

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joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

We apologize for the issues you had. We have instructed housekeeping and maintenance to make us better aware of any possible odor issue, which may have occurred after being full with sports-related teams the whole entire month. This is not an excuse and we will make sure it is not an issue in the future. We hope to have the... More

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 20, 2014

The hotel was nice for the price,.. The bed slept well, the room was clean. There was a few short comings,. The Staff was a disappointment, upon check-in, the greeting sucked, there attitude was that of indifference, the dress was not professional. Not a good first impression at all. The door at the back of the hotel needed to fix... More

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joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

I apologize for your disappointing stay. Although most of my staff is new, and uniforms are on order, that was no excuse for any attitude of in difference they may have displayed. This is not what I teach my staff and I will address it. We hope we have another opportunity to give you the exceptional experience we are accustomed... More

Whitney, Texas
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 12, 2014

No pool. Limited amenities. Old, though clean & well kept. Poorly marked from the street; we drove by twice - AND KNOW THE AREA WELL! Reminded me of motels I used to stay in w/ my parents in the '50's! Good basic lodging if all you need is a bed & a bathroom.

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Additional Information about Comfort Inn Near Plano Medical Center

Address: 5021 West Plano Pkwy, Plano, TX 75093
Location: United States > Texas > Plano
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Near Plano Medical Center 2.5*
Number of rooms: 64
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Also Known As:
Comfort Inn Near Plano Medical Hotel Plano
Comfort Inn Plano
Plano Comfort Inn

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