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All 37 Plano hotels

Comfort Inn Near Plano Medical Center

2.5 of 5 Hotel   |   5021 West Plano Pkwy, Plano, TX 75093
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71%
Ranked #22 of 37 hotels in Plano
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Luke V Dallas, Texas
  • Overview
  • Reviews (66)
  • Photos (11)
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66 people have reviewed this hotel

Traveler rating
    21
    25
    11
    4
    5
See reviews for
18
10
9
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel was nice for the price,.. The bed slept well, the room was clean. There was a few short comings,. The Staff was a disappointment, upon check-in, the greeting sucked, there attitude was that of indifference, the dress was not professional. Not a good first impression at all. The door at the back of the hotel needed to fix... More

Was this review helpful? Yes
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

I apologize for your disappointing stay. Although most of my staff is new, and uniforms are on order, that was no excuse for any attitude of in difference they may have displayed. This is not what I teach my staff and I will address it. We hope we have another opportunity to give you the exceptional experience we are accustomed... More

Whitney, Texas
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

No pool. Limited amenities. Old, though clean & well kept. Poorly marked from the street; we drove by twice - AND KNOW THE AREA WELL! Reminded me of motels I used to stay in w/ my parents in the '50's! Good basic lodging if all you need is a bed & a bathroom.

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Fort Worth, TX
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The basics we look for when checking into any hotel are cleanliness, condition and function. This certainly passed our test. We wanted a hotel within easy distance to the Baylor Regional Medical Center Plano and this definitely met our needs. Comfort and quality and the remaining amenities are certainly on our list, too and our needs were met at an... More

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 31, 2014 via mobile

Upon check-in, I was told my card was declined. After checking with my credit card company, the charge did go through...three times. While the young gentleman at the desk was apologetic, he was not able to help get the charges resolved. The room was clean, but it smelled like someone had smoked in it. We were not told about the... More

Was this review helpful? Yes 1
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

We apologize again for the issues you had, as we discussed in the email. We are trying to find out what caused the "declines" that wound up being authorizations. We had, fortunately, only authorized, not charged the debit card so it is just a matter of the bank releasing it after the authorization expires. We are also sorry for the... More

Elgin
Top Contributor
85 reviews 85 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 27, 2014 via mobile

Stayed for one night only for business. Room comfortable, though couch was firm. Good shower, toiletries. Air conditioner works well. Breakfast with plenty of offerings. Brant at the front desk was very nice. Restaurants within walking distance.

Was this review helpful? Yes 1
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

Thank you for your kind words! We are happy that you felt your stay was comfortable and convenient for the brief time you were with us. We hope we can serve you again in the future! More

Chicago, Illinois
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 4, 2014

Descent stay, good sized room and amenities. Hotel is dated and has seen better days. Staff, Eddie in particular was very friendly and helpful recommending local restaurants. Good breakfast, free internet, room equipped with microwave and frig.

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 29, 2014

Check in went smoothly and the staff member was very friendly (younger male). Have me a choice of floor. The next morning housekeeping knocked when the do not disturb sign was up. I was trying to get my son down for a nap. The bathroom needs some renovations. There was stains on the tub and the toilet paper is hard... More

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joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

Thank you so much for your feedback! We are glad you enjoyed your stay! We are sorry you had a few hiccups, but we will work hard to address those issues. I'm glad you enjoyed our surrounding area with all of the restaurants and shopping so close by! We hope we can serve you again in the future! More

Bella Vista, Arkansas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed April 27, 2014

Room was clean and beds comfortable. Breakfast was okay as well. Bathroom presented some problems. The tub was like standing on slippery ice. Had to hold the grab bar to stay on our feet. Toilet paper was in the most inaccessible sport I have ever encountered. Controls for tub water were extremely difficult to operate. My husband had to turn... More

Was this review helpful? Yes
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

Thank you for staying with us. We apologize for the problems you encountered. We want to assure you that we are in the middle of addressing them. The tubs are being resurfaced several at a time, with slip-proofing as well. As they wear out, we are also replacing the showers with more modern controls. This is the second phase of... More

Tulsa, Oklahoma
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed April 15, 2014

My family has stayed at this hotel several times. This will be our last! Upon checking in at 7pm we did not return to the room until 10pm for the night. Upon going in the bathroom we noticed a towel hanging on the back of the door. Unsure if it was a used towel we did not bother it. Upon... More

Was this review helpful? Yes
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

We are so sorry that you had such a bad experience. I am aghast at this myself and have had a long talk with all of my staff about allowing such a problem to happen. We did take care of the adjustment as well and assure you all the proper steps are being taken to avoid this happening in the... More

Shreveport, Louisiana
1 review
5 of 5 stars Reviewed March 27, 2014

We stayed here for two nights and had a very nice experience. The rooms were very clean, quiet, and comfortable (if a bit small). The breakfast was great. I was traveling with 3 small children who are hard to please when it comes to food, so this was a very big deal for me! They loved having the options of... More

Was this review helpful? Yes
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

Thank you so much for staying with us, and for taking the time to provide this feedback for us. We are glad that our breakfast took care of your little clan and that you had a comfortable stay at an affordable price! With all of the restaurants within walking distance and all the shopping around us, I hope you had... More

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Additional Information about Comfort Inn Near Plano Medical Center

Address: 5021 West Plano Pkwy, Plano, TX 75093
Phone Number:
Location: United States > Texas > Plano
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Near Plano Medical Center 2.5*
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Also Known As:
Comfort Inn Near Plano Medical Hotel Plano
Comfort Inn Plano
Plano Comfort Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style
#11 Business Hotel in Plano
Hotel Class
Official Description (provided by the hotel)
Customers really matter at the 100 percent non-smoking Comfort Inn® Near Plano Medical Center hotel, which is conveniently located near shopping areas like the Shops at Legacy, Collin Creek Mall and the Galleria Dallas. This Plano, TX hotel is minutes away from many major medical centers and the Legacy business park. The Dallas / Fort Worth International Airport is 25 miles away. ... more   less 
Number of rooms
64

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