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All 37 Plano hotels

Comfort Inn Near Plano Medical Center

2.5 of 5 Hotel   |   5021 West Plano Pkwy, Plano, TX 75093
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Comfort Inn Near Plano Medical Center
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69%
Ranked #26 of 37 Hotels in Plano
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
KJNQUEEN SHREVEPORT, LA
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68 reviews from our community

Traveler rating
    21
    25
    13
    4
    5
See reviews for
19
11
9
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Italian first
  • Any
English first
SHREVEPORT, LA
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a prepaid reservation for our May 2014 stay but had to give credit cartd upon checkin to cover potential incidentals. Our credit card was declined when scanned as was a 2nd credit card we gave them. I told the manager on duty they had an issue with their system because our cards were good. He basically told me... More

Was this review helpful? Yes
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

We are so sorry that you had this problem. Please contact me at the hotel so we can further discuss this. Thank you for bringing this to our attention. More

Orlando, Florida
Top Contributor
306 reviews 306 reviews
90 hotel reviews
169 helpful votes 169 helpful votes
3 of 5 stars Reviewed August 10, 2014

Even though the property has been renovated and the rooms are newer, there was a smell of sweaty socks and dirty dogs in each room. I confirmed that it was not an isolated incident after the first night's stay (and the only night's stay), after viewing several rooms on the second floor and then finally a room on the first... More

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joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

We apologize for the issues you had. We have instructed housekeeping and maintenance to make us better aware of any possible odor issue, which may have occurred after being full with sports-related teams the whole entire month. This is not an excuse and we will make sure it is not an issue in the future. We hope to have the... More

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 20, 2014

The hotel was nice for the price,.. The bed slept well, the room was clean. There was a few short comings,. The Staff was a disappointment, upon check-in, the greeting sucked, there attitude was that of indifference, the dress was not professional. Not a good first impression at all. The door at the back of the hotel needed to fix... More

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joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

I apologize for your disappointing stay. Although most of my staff is new, and uniforms are on order, that was no excuse for any attitude of in difference they may have displayed. This is not what I teach my staff and I will address it. We hope we have another opportunity to give you the exceptional experience we are accustomed... More

Whitney, Texas
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 12, 2014

No pool. Limited amenities. Old, though clean & well kept. Poorly marked from the street; we drove by twice - AND KNOW THE AREA WELL! Reminded me of motels I used to stay in w/ my parents in the '50's! Good basic lodging if all you need is a bed & a bathroom.

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Fort Worth, TX
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 7, 2014

The basics we look for when checking into any hotel are cleanliness, condition and function. This certainly passed our test. We wanted a hotel within easy distance to the Baylor Regional Medical Center Plano and this definitely met our needs. Comfort and quality and the remaining amenities are certainly on our list, too and our needs were met at an... More

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 31, 2014 via mobile

Upon check-in, I was told my card was declined. After checking with my credit card company, the charge did go through...three times. While the young gentleman at the desk was apologetic, he was not able to help get the charges resolved. The room was clean, but it smelled like someone had smoked in it. We were not told about the... More

Was this review helpful? Yes 1
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

We apologize again for the issues you had, as we discussed in the email. We are trying to find out what caused the "declines" that wound up being authorizations. We had, fortunately, only authorized, not charged the debit card so it is just a matter of the bank releasing it after the authorization expires. We are also sorry for the... More

Elgin
Top Contributor
92 reviews 92 reviews
33 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 27, 2014 via mobile

Stayed for one night only for business. Room comfortable, though couch was firm. Good shower, toiletries. Air conditioner works well. Breakfast with plenty of offerings. Brant at the front desk was very nice. Restaurants within walking distance.

Was this review helpful? Yes 1
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

Thank you for your kind words! We are happy that you felt your stay was comfortable and convenient for the brief time you were with us. We hope we can serve you again in the future! More

Chicago, Illinois
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 4, 2014

Descent stay, good sized room and amenities. Hotel is dated and has seen better days. Staff, Eddie in particular was very friendly and helpful recommending local restaurants. Good breakfast, free internet, room equipped with microwave and frig.

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Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 29, 2014

Check in went smoothly and the staff member was very friendly (younger male). Have me a choice of floor. The next morning housekeeping knocked when the do not disturb sign was up. I was trying to get my son down for a nap. The bathroom needs some renovations. There was stains on the tub and the toilet paper is hard... More

Was this review helpful? Yes
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

Thank you so much for your feedback! We are glad you enjoyed your stay! We are sorry you had a few hiccups, but we will work hard to address those issues. I'm glad you enjoyed our surrounding area with all of the restaurants and shopping so close by! We hope we can serve you again in the future! More

Bella Vista, Arkansas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed April 27, 2014

Room was clean and beds comfortable. Breakfast was okay as well. Bathroom presented some problems. The tub was like standing on slippery ice. Had to hold the grab bar to stay on our feet. Toilet paper was in the most inaccessible sport I have ever encountered. Controls for tub water were extremely difficult to operate. My husband had to turn... More

Was this review helpful? Yes
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review

Thank you for staying with us. We apologize for the problems you encountered. We want to assure you that we are in the middle of addressing them. The tubs are being resurfaced several at a time, with slip-proofing as well. As they wear out, we are also replacing the showers with more modern controls. This is the second phase of... More

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Additional Information about Comfort Inn Near Plano Medical Center

Address: 5021 West Plano Pkwy, Plano, TX 75093
Phone Number:
Location: United States > Texas > Plano
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Near Plano Medical Center 2.5*
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Also Known As:
Comfort Inn Near Plano Medical Hotel Plano
Comfort Inn Plano
Plano Comfort Inn

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