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Comfort Inn Near Plano Medical Center

2.5 of 5
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5021 West Plano Pkwy, Plano, TX 75093
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Comfort Inn Near Plano Medical Center
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Ranked #28 of 38 Hotels in Plano
A recent review
4 of 5 stars reviewed 1 week ago
Alina G
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84 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Room was very spacious.. We got there late and was offered a discounted room... The only thing that made me a tad bit upset was the fact that the Jacuzzi in the room would not turn on. Other than that it was a great stay. Slept like a baby:)

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Wichita, Kansas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

In our case it was a total MISS. I won't go into the long details but it involved being put in a moldy smelling room and then having to pay a partial fee for this room when we decided we would not stay in this room. I was forced to call the 800 Customer Service number and even they were... More 

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Travelers are raving about these Plano hotels

Chicago, Illinois
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 22, 2015

The hotel and the staff were very very helpful. Neeshant and Mr Patel at the front desk were very gracious and very cordial. Breakfast is awesome and the entire hotel feels like newly renovated. WiFi was awesome never dropped. Excellent TV selection for channels. Great fitness room and clean and tidy. Very new and ample parking. Close to Preston Rd... More 

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Denton, United States
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed May 5, 2015

I have stayed at this Comfort Inn several times over the past three years. It used to be one of my favorite hotels and I liked the location and the staff, especially the front desk manager, but my most recent stay was very disappointing. From reading the most recent Tripadvisor reviews, I gleaned that the hotel has been undergoing a... More 

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Elizabeth, New Jersey
Level Contributor
9 reviews
5 hotel reviews
4 of 5 stars Reviewed May 2, 2015

Clean, comfortable, and quiet. The staff is very friendly. Easy to get to right off the highway and there are a lot of restaurants within walking distance. I will definitely be staying here again on my next trip to Plano

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MN
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 28, 2015

Excellent location in the northern part of the Dallas Metro area with many restaraunts and shopping located near the hotel. Rooms were very clean and quiet even with the hotel completely booked. Staff was friendly and helpful--room was serviced timely every day of our stay. I would highly recommend this hotel and definitely stay there again.

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1 review
1 of 5 stars Reviewed April 19, 2015 via mobile

Upon my check-in it was great the front desk clerk Amanda was super friendly. Once I got to my room though I was disappointed the room was still dirty and I saw roaches. I went to the frint desk and the Manager I believe his name was Neshant the young Indian guy. He yelled at me argueing saying"You people just... More 

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joeb_actor, Manager at Comfort Inn Near Plano Medical Center, responded to this review

I am so sorry for your experience. I have discussed this with the staff, housekeeping as well as Neeshant, who I am training. This does not typical of our service and we will correct the issues immediately. We hope to serve you again in the future. More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 13, 2015 via mobile

Stayed here for 4 days, it was pleasant enough, but i found it verrrry odd, that they renovated the room, and part of the bathroom....huh??? It was really strange. The price was fair, it was quiet, but the beds were awful.

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joeb_actor, Manager at Comfort Inn Near Plano Medical Center, responded to this review

I am sorry for any problems you experienced. The bathrooms actually have not been renovated yet, and will be later this year. I believe the old ownership modified the lighting and mirrors in the room, but again, did not renovate the bathrooms. We definitely will be addressing those showers and the location of the toilet paper in the renovation. We... More 

1 review
5 of 5 stars Reviewed April 6, 2015

The stay at this location was nice,the desk clerks an house maids were very friendly an helpful.The room were cozy and comftroble.The breakfast area was clean an well stocked .The breakfast was good offering hot an cold items.I would definitely stay again.

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joeb_actor, Manager at Comfort Inn Near Plano Medical Center, responded to this review

Thank you so much for taking the time to give us your feedback! We are so happy we gave you a comfortable stay and look forward to serving you again soon! More 

1 review
5 of 5 stars Reviewed April 3, 2015

This property is very clean an comfortable,the staff an housemaids were very friendly an helpful.The rooms were clean an cozy.The breakfast was also very good there was a hot an cold breakfast items.Very clean an well stocked items.

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joeb_actor, Manager at Comfort Inn Near Plano Medical Center, responded to this review

We appreciate your great feedback! With tons of restaurants and shopping nearby, we hope you had time to enjoy yourself! Thanks again! More 

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