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Extended Stay America - Dallas - Plano Parkway

2.0 of 5
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4709 W Plano Pkwy, Plano, TX 75093 (Formerly Homestead Studio Suites)
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1 room 1 adult
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Extended Stay America - Dallas - Plano Parkway
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44 Reviews from our TripAdvisor Community

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Maple Grove, Minnesota
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Was in Plano for work, stayed for two months, the front desk was very friendly and helpful. The housekeeping left much to be desired. Had to request sheets be changed at least every other week and not sure floors were even vacuumed weekly. Bathroom was given a cursory cleaning so all in all not impressed with housekeeping.

Helpful?
Thank Debbijoolson
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for your recent review of your stay. The housekeeping you described is not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are going to use your review as a training tool to ensure we are meeting our company’s high standards. I appreciate you bringing this to our attention. If you would... More 

Plano, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 31, 2015

OMG! This place was the worst hotel experience of my entire life, and I don't travel much!! If you're already here, stay away from room 124 ... BED BUGS!! Or just skip this hotel chain altogether. I stayed there last night :-( ... it was nearly 12am after a long day of work and I had finally relaxed in bed... More 

Helpful?
Thank jmgraffix
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate... More 

1 review
1 of 5 stars Reviewed December 13, 2015 via mobile

There is much better places to stay for the money and accommodations. Old hotel and looks cheap. Bed want comfortable. There is only 1 person at the front desk that runs the entire hotel. No business center. No hair dryers. If you ask for 1 they test the box of old dryers and most don't work. No glasses to drink... More 

Helpful?
Thank Michael C
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will make sure we are clearly communicating... More 

Los Angeles, California
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 12, 2015

Had a very nice experience here. From check in with Shivel (not sure if I got that spelling right). The room was nice and clean. Thought it was very strange that for and extended stay, we had to request kitchen utensils, and there was not even a coffee maker in the room. Things that could have been better: don't understand... More 

Helpful?
Thank shira76
Ohio City, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 15, 2015

be careful what room you get below the room above 124 make to much noise all day long not close to any thing dirty only cleans once a week Only clean ones a week not a good breakfast bar same stuff every day no juice

Helpful?
Thank mojo389
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I am going to coach our staff to ensure we are enforcing our quiet hours and closely inspecting our rooms prior to guest arrivals. Thank you again for providing... More 

Dallas, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 7, 2015 via mobile

This place should be condemned or, better yet, burned to the ground. I booked a one-night stay here and ended up regretting it. The place smelled like a combination of stale cigarette butts and a gym locker room. Upon arrival, the front desk attendant had to go "check to see if the room is ready" before I could go in.... More 

Helpful?
1 Thank Stephanie_Israelstam
Tel Aviv, Israel
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 17, 2015

We were pleasantly surprised by how helpful and friendly the staff was and by how clean the room was. We had recently stayed at much more expensive hotels in other cities and this hotel could easily compete with the more expensive hotels. Chase, the manager, was especially nice and even arranged to upgrade our room when there was a minor... More 

Helpful?
1 Thank MideastWanderer2015
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for your great review of our property. I’m so glad to read that we were able to accommodate your needs with a comfortable stay at a great value. I truly appreciate your kind comments regarding our friendly staff and our grab-and-go breakfast. Thank you again for your review. It would be our pleasure for you to repeat your... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 28, 2015

Being a hotel guest, is something most everyone will do in their life span, for one reason or another. Nowadays, hotels look alike inside and the staff is more often than not, a lowly paid worker to whom his or her job means little. The manager, Mr. Chase, at this hotel has somehow managed to make a difference to his... More 

Helpful?
2 Thank Raquel J
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 20, 2014

I stayed here for a week while my mother had surgery at Baylor heart hospital. I was impressed from the moment I walked in the door. Friendly staff greeted me and got me in my room and from there the experience was great. Always a friendly smile to greet you any time of day. Breakfast was really nice and simple... More 

Helpful?
1 Thank oklmouse
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am so happy that our staff provided you with a great stay. As well, it's great to hear that you were pleased with your clean, comfortable room and our grab-and-go breakfast during your visit with us. I will be sure to share your... More 

San Antonio, Texas, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 25, 2014

I prefer Extended Stay, because of the kitchen. In other accommodations you would have to discard you meals, but here there is a refrigerator and stove. No need to rush out to restaurants for breakfast or hunt down restaurants for late meals. I can plan my meals and enjoy the tourism.

Helpful?
3 Thank Kimberly W
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for posting a review of our hotel. I am glad to hear that you enjoyed your fully equipped kitchen during your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area. More 

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