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Extended Stay America - Dallas - Plano Parkway

2.0 of 5
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4709 W Plano Pkwy, Plano, TX 75093 (Formerly Homestead Studio Suites)
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1 room 1 guest
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Extended Stay America - Dallas - Plano Parkway
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39 Reviews from our TripAdvisor Community

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    16
    5
    1
    7
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Dallas, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 7, 2015

This place should be condemned or, better yet, burned to the ground. I booked a one-night stay here and ended up regretting it. The place smelled like a combination of stale cigarette butts and a gym locker room. Upon arrival, the front desk attendant had to go "check to see if the room is ready" before I could go in.... More 

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Tel Aviv, Israel
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 17, 2015

We were pleasantly surprised by how helpful and friendly the staff was and by how clean the room was. We had recently stayed at much more expensive hotels in other cities and this hotel could easily compete with the more expensive hotels. Chase, the manager, was especially nice and even arranged to upgrade our room when there was a minor... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for your great review of our property. I’m so glad to read that we were able to accommodate your needs with a comfortable stay at a great value. I truly appreciate your kind comments regarding our friendly staff and our grab-and-go breakfast. Thank you again for your review. It would be our pleasure for you to repeat your... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 28, 2015

Being a hotel guest, is something most everyone will do in their life span, for one reason or another. Nowadays, hotels look alike inside and the staff is more often than not, a lowly paid worker to whom his or her job means little. The manager, Mr. Chase, at this hotel has somehow managed to make a difference to his... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 21, 2014

I stayed here for a week while my mother had surgery at Baylor heart hospital. I was impressed from the moment I walked in the door. Friendly staff greeted me and got me in my room and from there the experience was great. Always a friendly smile to greet you any time of day. Breakfast was really nice and simple... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am so happy that our staff provided you with a great stay. As well, it's great to hear that you were pleased with your clean, comfortable room and our grab-and-go breakfast during your visit with us. I will be sure to share your... More 

San Antonio, Texas, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 25, 2014

I prefer Extended Stay, because of the kitchen. In other accommodations you would have to discard you meals, but here there is a refrigerator and stove. No need to rush out to restaurants for breakfast or hunt down restaurants for late meals. I can plan my meals and enjoy the tourism.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

Thank you for posting a review of our hotel. I am glad to hear that you enjoyed your fully equipped kitchen during your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 19, 2014

Well, we came in with 3 little kids 5,3 and 2 months and us two, and they check us in and we go to the room it was shaking like there was an earthquake, well apparently the housekeeping laundry was under us and its always on and its really loud well the worse part they put us in a smokin... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway, responded to this review

The staff and I read your response, and we are very sorry for the experience you had at our hotel. We apologize that we put you in a smoking room initially, and that the suite we moved you to had no linens. Please know that I will be working with my staff to review our reservation procedures to ensure that... More 

Allen, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 25, 2014

I have stayed at this location a couple of times and I have found it pleasant. The staff is very friendly every time I arrive, and on one occasion I was upgraded when my room type was oversold. The rooms are clean BUT this hotel is in dire need of renovation. The furniture and carpet need to be replaced, but... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 12, 2014

Reasonable hotel with nice staff. I initially booked for 6 nights and extended to 13. I asked to extend again for another 3 night and that is when I realised something was wrong. I was offered a rate through a website at $69.99 per night but I then realised that I was being charged $79.99 per night. i checked the... More 

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Tallahassee, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 8, 2014

The hotel smelled awful walking into the lobby, the room was somewhat clean but felt old and dirty- did not sit on couch or let my things stay on the floor. The towels were not clean and bathroom floor was STICKY. Employees were friendly but not professional.

Was this review helpful? Yes 1
Carrollton, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 24, 2014

I just dont want to say. " DONT STAY HERE". Really this hotel needs major major change. From the bottom level to the top level of managemenet there is a huge lack of royality to its residents. The service is poor. The room was dirty ie, the floors were not cleaned or vacuum even after requesting for them to clean... More 

Was this review helpful? Yes 2
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