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All 3 Plano accommodations

Extended Stay America - Dallas - Plano Parkway - Medical Center

2.5 of 5 Condominium   |   4636 West Plano Parkway, Plano, TX 75093
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  • Overview
  • Reviews (39)
  • Photos (13)
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39 people have reviewed this hotel

Traveler rating
    8
    5
    5
    5
    16
See reviews for
8
2
12
13
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Austin, Texas, USA
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Unacceptable and poor customer service. Made a reservation directly with the hotel for a after midnight stay. Could not gain access to the premises. When I arrived at 130 am, no one would answer the guest services phone for after hrs. A guest fortunately let me in. Still no one at the front desk after calling the in house phone... More

Was this review helpful? Yes
Belleville, New Jersey
1 review
1 of 5 stars Reviewed June 12, 2014

The front staff, manager and Corporate Office are horrible. Most unhelpful, arrogant people I have ever dealt with and as a manger myself I would never allow my employees to talk to guests this way! I had no choice to choose this hotel since I was attending an affair and rooms were sold out. I'm a Hampton Inn girl. Going... More

Was this review helpful? Yes
Dallas, Texas
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 17, 2013

Bad Staff all around, horrible experience for me and my family. My clothes were stolen out of the laundry room! This hotel wouldn't even reimburse me for my stolen items. The GM once referred to his own hotel as a "Flee Bag Hotel" meaning the guests wer all Flee Bags! Huh?

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Carl - I appreciate you taking the time to write a review of your experience with us. I am very sorry that your clothing was taken from the laundry room. The staff and I strive to ensure that everyone's items are well taken care of; however, we are unable to monitor the laundry room at all times. With that in... More

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 5, 2013

Room smelled funny. There was no shampoo. We asked front desk and was told they ran out. And you want us to have an "extended" stay??? We booked two rooms. The other one had no coffee and dirty mugs. And ofcourse no shampoo. Whenever we went out in the hallway next day, the maid would ask us "are you leaving?... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

I just received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for missing items in the kitchen and for the lack of shampoo in the rooms, The odor in the room may have room deodorizer or cleaning solutions and I am sorry that it was not agreeable to you. In response... More

Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 21, 2013

I booked this 2 night stay bidding through Priceline. I was rather skeptical after reading prior reviews on Tripadvisor, however I was pleasantly surprised. I called to confirm the reservation several days prior to arriving and to request a non smoking room. The front desk person was very acomeodating and even asked me which floor I'd like to stay on.... More

Was this review helpful? Yes
Plano, Texas
1 review
4 of 5 stars Reviewed September 13, 2013

They must have made some improvements here- I found the facility clean (halls needed a little vacuuming), room was great, staff very helpful and accommodating - came here after bad experience with Days Inn Med. Ctr. on Preston Rd. @ GBT..difference was nite & day .. Fitness facility was a little lacking, unless all you do is cardio - no... More

Was this review helpful? Yes
Houston, Texas
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 21, 2013

This hotel let people to stay with theirs pets. My husband and I got bit by some fleas in a room.After checking in, I literally clean 2 black chairs in a room because both of them had serious stains on the seats ,then we have flea issue now! It may be good for pets lovers, but its not for us.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the level of cleanliness in your room. We are a per-friendly hotel; however, we adhere to our city's health department requirements on how to prepare a room after a pet has checked out. Still, in response to your feedback, I... More

White Plains, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 20, 2013

I was traveling with friends and we booked 2 rooms through Orbitz. First problem was that for one of the rooms the type of room that was booked was not available. Can't say for sure if that was the hotel's error or Orbitz, but they did try to accommodate. Went up to my room, walked in the door and was... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a certain room that was booked through Orbitz was not available, we do try to honor any request for a room type, but when we are fully booked it is not always possible. We rely on our maintenance engineer for... More

Leonard, Texas
Top Contributor
215 reviews 215 reviews
58 hotel reviews
343 helpful votes 343 helpful votes
3 of 5 stars Reviewed August 8, 2013

This hotel is in a great location for anyone having to be at the Presbyterian Hospital Plano for business or visiting. The two rooms we had were clean... except for the carpet. The pool was well kept. The A/C and the shower were great. The beds were hard as a rock and we were all sore the next morning. Some... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Jack - I appreciate you taking the time to write a review about your stay at our hotel. I am sorry that our beds were not as comfortable as you had expected and the carpet in your room was unclean. Please know, we do have procedures in place for shampooing our carpets after each guest checks out of the hotel,... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 24, 2013

Was here on business first off had to wait for someone to come to the front desk and when approached by male employee was treaTed unprofessinaly.elevator smelled as if there where garbage left for days when i got to my floor hall smelled like sewage.key didn't work when i got to my door i will never stay at a extended... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our staff did not attend to your needs properly upon arrival at our hotel. I am also sorry for the odor in the hallways and elevator. In response to your comments, I am coaching the entire staff on how to... More

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Additional Information about Extended Stay America - Dallas - Plano Parkway - Medical Center

Address: 4636 West Plano Parkway, Plano, TX 75093
Phone Number:
Location: United States > Texas > Plano
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Dallas - Plano Parkway - Medical Center 2.5*
Reservation Options:
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Also Known As:
Extended Stay Plano
Plano Extended Stay

13 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
72

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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