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Extended Stay America - Dallas - Plano Parkway - Medical Center

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4636 West Plano Parkway, Plano, TX 75093
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1 room 1 adult
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Extended Stay America - Dallas - Plano Parkway - Medical Center
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45 Reviews from our TripAdvisor Community

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Plano, Texas
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 6, 2016

Well folks after reading the reviews on here I was kinda dreading coming here after priceline booked me here...... But as with any other business a change in staff can make a huge difference. Kendrick You Rock! And your Assistant is just as awesome. Make cars battery was dead and his assistant went and jumped off my car.....he sat in... More 

Helpful?
Thank 13bedbugz
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

I appreciate you taking the time to write such a wonderful review. I'm thrilled that we were able to exceed your expectations and provide you with excellent customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 2, 2015

I spent nearly 3 weeks in the hotel and it was very pleasant time. Everything was fine. Room was clean and quite comfortable. There's a flat tv and wifi. At night I couldn't hear any noises (except air conditioner but that's obvious). Area around the hotel is quiet. Room and bathroom were cleaned and every time I was given new... More 

Helpful?
Thank blazejbla
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that our staff provided you with great customer service and that you enjoyed our comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Salt Lake City, Utah
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 16, 2015

This hotel was the absolute WORST experience I have ever had. My husband and I travel frequently, because of this we normally take our two dogs with us & find pet friendly hotels to stay in. This hotel may advertise pet friendly, it is anything but - it isn't even human friendly. As soon as we arrived we were greeted... More 

Helpful?
1 Thank MikenzieH
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The lack of customer service you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am evaluating and coaching our staff to implement better customer services skills. We continually work to improve our hotel, so I... More 

2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 26, 2015 via mobile

I must say that I lived @ studio for about 5 months and my room was cleaned twice a week..well trash & towels, then cleaned. My stay was really enjoyable, every now & then it would be some noisy person or someone smoking and it would come through the vents. Overall pleasant place to stay for and extended time. Office... More 

Helpful?
1 Thank Kim C
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay with us. I am thrilled our staff provided you with great service and a comfortable stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Torrance
Level Contributor
2 reviews
1 of 5 stars Reviewed January 29, 2015

I rarely provide online ratings for businesses as I'm fairly flexible and not easily moved one way or the other (good or bad), however this hotel is completely deplorable. We pre-paid for 9 nights to stay while in transition moving to Plano, TX. We arrived around 8 pm on Thursday, 1/29/2015, and were told that the only room available was... More 

Helpful?
Thank William P
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The experience you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to investigate why that room was in our system as a non-smoking room, when clearly you witnessed differently. I will also be... More 

Fayetteville, North Carolina
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 3, 2014

Here on an extended business trip. Hotel is pretty clean. However my room has this distinct odor that you can't identify. You don't experience the odor in the hallway just once you walk into the room. I have had some Wi-Fi issues and typically the Wi-Fi is not very well supported. Staff here has been very pleasant. Location is not... More 

Helpful?
Thank ApostleH52
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

I appreciate you taking the time to write such a great review. I truly appreciate your comments regarding the service and location; however, I do apologize that there was an odor in your room. I will be working with my staff to deep clean and deodorize your room so that your experience is not repeated. Thank you again for your... More 

Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 2, 2014

This hotel was clean and comfortable. No frills but had a complete kitchen. You did have to ask for any dishes, silverware and coffee pot but they delivered to your door. There was a slight Smokey/musty smell in the hallways but not in the room. I would recommend this hotel for price and comfortable accommodations. Janice H.

Helpful?
Thank kachina1
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

I want to thank you for taking time to post a review of your stay. I am glad to hear that you enjoyed your full kitchen. The staff and I are proud to have provided you with a clean and comfortable room at a great price. Thank you again for choosing Extended Stay America. We hope to see you again... More 

Austin, Texas, USA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 17, 2014

Unacceptable and poor customer service. Made a reservation directly with the hotel for a after midnight stay. Could not gain access to the premises. When I arrived at 130 am, no one would answer the guest services phone for after hrs. A guest fortunately let me in. Still no one at the front desk after calling the in house phone... More 

Helpful?
1 Thank citifiedaus
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that you could not gain access to the premises after arriving late. In response to your feedback, I had a meeting with the night personnel about the incident. I am also working with my entire night staff to ensure that we are readily available to assist guests checking... More 

Belleville, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 12, 2014

The front staff, manager and Corporate Office are horrible. Most unhelpful, arrogant people I have ever dealt with and as a manger myself I would never allow my employees to talk to guests this way! I had no choice to choose this hotel since I was attending an affair and rooms were sold out. I'm a Hampton Inn girl. Going... More 

Helpful?
1 Thank Linda122414
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed October 5, 2013 via mobile

Room smelled funny. There was no shampoo. We asked front desk and was told they ran out. And you want us to have an "extended" stay??? We booked two rooms. The other one had no coffee and dirty mugs. And ofcourse no shampoo. Whenever we went out in the hallway next day, the maid would ask us "are you leaving?... More 

Helpful?
Thank Biya09
Manager_11525, General Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

I just received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for missing items in the kitchen and for the lack of shampoo in the rooms, The odor in the room may have room deodorizer or cleaning solutions and I am sorry that it was not agreeable to you. In response... More 

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