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Homewood Suites by Hilton North Dallas-Plano

3.0 of 5 4705 Old Shepard Place, Plano, TX 75093
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Certificate of Excellence 2014
Homewood Suites by Hilton North Dallas-Plano
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Homewood Suites by Hilton North Dallas-Plano
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159 reviews from our community

Traveler rating
    86
    49
    14
    7
    3
See reviews for
69
18
9
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (159)
  • Mar-May only
    (34)
  • Jun-Aug only
    (42)
  • Sep-Nov only
    (49)
  • Dec-Feb only
    (34)
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Bangalore, India
1 review
4 of 5 stars Reviewed 1 week ago NEW

Hotel is good with all respects and it was nice place to stay safe with all shopping center near to that. Complimentary Breakfast , Reception , House Keeping , Guest Laundry , Dining , Lift and everything was good.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for the review of your recent stay at the Homewood Suites Plano. We are glad that you were able to take advantage of the various amenities and services we offer and that you were pleased with your stay. We appreciate your staying with us and hope to see you again soon. Sincerely, Jeff N. More 

San Antonio, Texas
Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for two nights for a weekend kid's soccer tournament. Room was comfortable and the breakfast was very good. The staff was great, from the front desk to the ladies who fixed breakfast. Great job by all. Very attentive. We checked in early with no problems, and had the same great service upon checkout. Our room was very... More 

Was this review helpful? Yes
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you so much for you wonderful review of your stay at the Homewood Suites Plano. I am very happy that you enjoyed your stay and that our staff provided great service. Having two separate rooms and televisions is very convenient when traveling with children. We appreciate you choosing us for your team and look forward to you staying with... More 

Chicago, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Upon arrival, the person at the front desk was very pleasant and friendly. I had the same experience at checkout. The room price is really reasonable considering the accommodations. The suite provides a living area with a kitchen, separate bedroom, and two televisions. If you are staying a few days, this room arrangement is very nice if you do not... More 

Was this review helpful? Yes
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you very much for the review of your recent stay at the Homewood Suites Plano. I am glad that you enjoyed your stay and that the suite was quiet and comfortable. I am happy to here that you were pleased by the service of our front desk staff and I will be sure to share your comments with them.... More 

Spring, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

The lobby area is very nice and the staff was very accommodating. The furniture in the sitting room of our suite needs updating as it is very worn but the price was good. I would, however, be willing to pay more for a night's stay if there was upgraded furniture.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for completing a review of your recent stay. I am glad that you found our staff to be pleasant and accommodating and our hotel to be a good value. I will be sure to share your comments with our staff to see if we can improve the condition of some of the furnishings. Sincerely, Jeff N. More 

Lexington, Kentucky, United States
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 4 weeks ago

Staff was welcoming and accommodating. My only negative would be that the furnishings seemed dated - a torn curtain made the room feel shabby. The lobby is warm and welcoming and the rooms are a nice size.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your review of your recent stay at the Homewood Suites Plano. I am glad that you found our staff to be welcoming and accommodating. I am sorry about the torn curtain and we will work on getting that repaired. We appreciate your staying with us and are glad that you enjoyed your stay and look forward to... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Perfect for family. Separate rooms and living area offer privacy and versatility. As usual, don't count on the sofa bed as a comfortable sleep. Worked out much better than having 2 rooms. Kitchenette has pots, pans, dishes, full size refrigerator, sink.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your review of your recent stay at the Homewood Suites Plano. We are very glad that you and your children had a good stay with an easy and quick check in process and that you enjoyed our hot breakfast buffet and the in room movies. We hope you will have the opportunity to return again when it... More 

houston, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Clean, quick check-in/check-out, good breakfast options and very convenient for restaurants/shopping. It was only a two night stay for myself and my two kids, and too cold for use of the pool, but the in-room movies option worked fine. Didn't use the third party room service , but good to know it is available.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your review of your recent stay at the Homewood Suites Plano. We are glad that you and your children had a pleasant stay with quick and easy check in and that you enjoyed our hot breakfast buffet and in room movies. We hope that you have the opportunity to return when the weather is warmer to enjoy... More 

Sarasota, Florida
2 reviews
2 of 5 stars Reviewed November 15, 2014

We were excited to get a Hilton hotel so near to my daughters new apartment. This was our first stay in this hotel. There are plenty of great shops and restaurants in the area. However, the hotel was a bit of a disappointment. The rooms are showing their age and in need of new linens, furniture and kitchen upgrades. There... More 

Was this review helpful? Yes
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your survey of your recent stay. I am very sorry for the problems you experienced and I appreciate your bring the issues to my attention so quickly. I am glad that I was able to speak to you in person and I hope that you will give us another opportunity to provide you with an outstanding stay... More 

san antonio, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed November 5, 2014

Can't beat the free daily breakfast and meals Monday - Thursday. But if your looking for much more that an average hotel, this is not the place. Furnishings dated and needs replacement, the gentlemen at front desk this weekend seemed like I was troubling him each time I approached the desk. I had to stand at the window and yell... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your survey regarding your recent stay. I am glad that you enjoyed our complimentary breakfast and dinner. I am sorry that we did not wow you with our service. Service is the cornerstone of the hospitality industry and we could have done better in this instance. I hope that you will give us another opportunity in the... More 

Norcross, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2014

I've always enjoyed my stay at this hotel. The atmosphere, staff and amenities are always great. I also love the location to area businesses and eating places. My affection for shopping is soothed as well.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for the wonderful review of your recent stay at the Homewood Suites Plano. We are very happy that you continue to choose to stay with us. We strive to provide the service and accommodations that will have our guests wanting to come back. We look forward to seeing you again soon. Sincerely, Jeff More 

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Additional Information about Homewood Suites by Hilton North Dallas-Plano

Address: 4705 Old Shepard Place, Plano, TX 75093
Phone Number:
Location: United States > Texas > Plano
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton North Dallas-Plano 3*
Number of rooms: 99
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Also Known As:
Homewood Suites By Hilton North Dallas-Plano Hotel Plano
Hilton Plano
Homewood Plano
Homewood Suites Plano
Plano Hilton
Plano Homewood Suites
Hotel Style:
#2 Family Hotel in Plano
#5 Romantic Hotel in Plano
#7 Business Hotel in Plano

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