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All 37 Plano hotels

Residence Inn Dallas Plano

3.0 of 5 Hotel   |   5001 Whitestone Lane, Plano, TX 75024
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55 people have reviewed this hotel

Traveler rating
    19
    19
    7
    5
    5
See reviews for
15
2
1
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
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English first
Aurora, Ohio, USA
Top Contributor
55 reviews 55 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

I purchased two rooms for two nights and was never offered an upgrade even thought I stay at Marriotts weekly. I was told that the rooms were sold out after observing that the parking lot wasn't even close to being full. The front desk was very courteous and offered complementary bottled water in addition to bonus points as a welcome... More

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Blackrock, Dublin, Ireland
Top Contributor
68 reviews 68 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 2, 2014

Spent two weeks in Plano on a business trip and stayed at the Residence Inn. Being from Ireland I only have a limited experience of hotels in America but I found the Residence Inn to be a pleasant hotel to stay in for two weeks. The room was an excellent size with loads of facilities provided including decent free Wi-Fi... More

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Kristen H, Guest Relations Manager at Residence Inn Dallas Plano, responded to this review

Thank you for taking the time to provide feedback about your recent stay with us. We are very glad that you enjoyed all the amenities, as well as the spacious guest rooms, that the Residence Inn has to offer. The compliments to the staff and their service are greatly appreciated, and we will share them with our team. On your... More

Fairview, Texas
Contributor
17 reviews 17 reviews
3 hotel reviews
3 of 5 stars Reviewed February 16, 2014

Of the Residence Inn's my wife and I have stayed in, this one was just average... Rooms seem old (especially the appliances) and in need of renovation. Free breakfast in the mornings is great, but the evening manager's dinner is lacking - pretty much salad every night.

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Kristen H, Guest Relations Manager at Residence Inn Dallas Plano, responded to this review

Thank you for taking the time to provide feedback about your stay with us. We are sorry that your stay did not exceed expectations. We are in the process of updating our rooms, as well as the menus for our breakfast and evening social hour. On your next trip to Plano, Texas, we would be honored to have you as... More

Sugar Land, Texas
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 31, 2013

We selected this hotel because of a very moderate price and because it was conveniently located to where we would be visiting during a three day stay in Plano, TX. We've stayed at the property on two prior occasions with mixed results. However, the location is ideal so we tried again -- but the third time was NOT a charm.... More

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Kristen E, Guest Relations Manager at Residence Inn Dallas Plano, responded to this review

Thank you for taking the time to provide feedback about your recent stay with us. We are very sorry to hear that our property did not meet your expectations. Our property will complete a rooms renovation in June 2014, and we invite you back to see our new, updated look. More

Bangalore, India
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
172 helpful votes 172 helpful votes
3 of 5 stars Reviewed December 18, 2013

I've stayed in this property for almost a month starting from 2nd week of November. Well overall experience is average. Whatever good feeling I used to gather about the hotel keeps on getting negated by other issues. Residence Inn is designed for people staying a long time there. I have been staying in their one bedroom suite . When you... More

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Kristen E, Guest Relations Manager at Residence Inn Dallas Plano, responded to this review

Thank you for taking the time to provide feedback about your stay with us. We appreciate your comments and will use them as a training opportunity to make sure our team is providing all our guests with Service So memorable. We would look forward to having you stay with us on your next trip to Plano, Texas. More

Dallas, Texas
1 review
5 of 5 stars Reviewed December 11, 2013

I was there on a business trip for a couple of days and i was checked in by this young man. I had the best check in experiance ive ever had.While i dont travel alot this definetly got my stay going in the right direction. When i got to my room it wa clean and fresh smelling without any of... More

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Kristen E, Guest Relations Manager at Residence Inn Dallas Plano, responded to this review

Thank you for taking the time to provide feedback about your recent stay with us. We appreciate the compliments to the staff, and are very glad you experienced Service So Memorable at check-in. On your next trip to Plano, Texas, we look forward to having you stay at our hotel again. More

Clarksville, Indiana
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 2, 2013

We stayed for 10 nights and were treated well upon arrival. The room is clean and comfortable with a small kitchenette. There is plenty of room for 2 in the studio suite. The breakfast offerings are adequate but after a few days the repeats are many(same meats, potatoes etc) The hotel is hard to find (behind trees) on the roadway,... More

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Kristen E, Guest Relations Manager at Residence Inn Dallas Plano, responded to this review

Thank you for taking the time to provide feedback about your stay at our property. We are very glad that you enjoyed our stay and larger than average hotel rooms. On your next trip to Plano, Texas, we would be delighted to host you again. More

timnhien
Contributor
18 reviews 18 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 14, 2013

I stayed for a few days in early November for a business trip. Overall, this is was a nice hotel. The rooms were clean and the hotel staff was very friendly. With the hotel being a bit spread out, it was nice that there were multiple entrances that allow you to enter closer to your room. The evening snacks and... More

Was this review helpful? Yes
Kristen E, Guest Relations Manager at Residence Inn Dallas Plano, responded to this review

Thank you for taking the time to provide feedback about your recent stay with us. We appreciate the compliments to the staff and about the amenities. On your next trip to Plano, Texas, we look forward to seeing you again. More

Plano, Texas
1 review
4 of 5 stars Reviewed October 16, 2013

We been here at Residence Inn since April 2013 & still here in the hotel, the room are very clean & smells good......You won't notice the place is pet friendly place. Only thing I would suggest are upgrade the bed linen sometimes the fitted sheets is too small for the bed. And the other thing needs upgrading is kitchen cabinets... More

Was this review helpful? Yes
Kristen E, Guest Relations Manager at Residence Inn Dallas Plano, responded to this review

Thank you for taking the time to provide feedback about your current stay at our hotel.We appreciate the compliments to the staff, and are very glad that you experience Service So Memorable from each one of the staff members. The suggestions are greatly appreciated, and we will pass those along to the departments responsible. More

Wytheville, Virginia
2 reviews
4 of 5 stars Reviewed October 15, 2013

Looking for a quiet room and a great hotel staff - this is the place. Finally, a location that does not back up to a freeway. No traffic or airport noise to contend with at night. With multiple entrances - it allows one to park close. The rooms are spacious, well laid out for both work and relaxing. I really... More

Was this review helpful? Yes
Kristen E, Guest Relations Manager at Residence Inn Dallas Plano, responded to this review

Thank you for taking the time to provide feedback about your stay at our hotel. Our location is perfect for a quiet, relaxing stay for business travelers. We are glad that enjoyed the amenities we offer, and look forward to seeing you on your next trip to Plano, Texas. More

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Additional Information about Residence Inn Dallas Plano

Also Known As:
Residence Inn Dallas Plano Hotel
Residence Inn Dallas Plano Hotel Plano
Residence Inn Plano
Plano Residence Inn
Address: 5001 Whitestone Lane, Plano, TX 75024
Phone Number:
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Plano
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Dallas Plano 3*
Reservation Options:
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