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Holiday Inn Express Hotel & Suites Pecos

2.5 of 5
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1900 South Cedar Rd, Pecos, TX 79772
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Pecos
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47 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here numerous times while trekking across the Permian Basin, and this HI is a welcome sight. The rooms are always clean and the breakfast always consistently good. When I first started travelling to this area, I was pleasantly surprised to see a HI Express in Pecos, and return here often for the quality service and good rooms.

Was this review helpful? Yes
Deandrea B, Front Office Manager at Holiday Inn Express Hotel & Suites Pecos, responded to this review

Thank you so much for taking the time to provide feedback on your most recent stay. Im glad that with each visit you leave happy we do strive to make all of our guests feel comfortable while they are away from home. we look forward to seeing you the next time you are in the Pecos area. Thank you Deandrea... More 

Dallas
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 19, 2015

Fairly good hotel. I've stayed here many times due to work in the area. Cleaning staff need more training because many things are often missed. I've spoken with management about it, but as of today, no improvement. Got into my room today and the temp was 92, and over an hour later it is only down to 87. Shower bar... More 

Was this review helpful? Yes
omar z, Manager at Holiday Inn Express Hotel & Suites Pecos, responded to this review

Dear ChrisnSherry , We really appreciate your feedback! First and foremost I want to apologize for the issues you experienced during your stay with us. As a resident of Pecos, I know how uncomfortable it can be walking into a hot room! I can assure you we are taking the necessary steps to improve the appearance and condition of our... More 

Palestine, Texas
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 11, 2015

I read some negative reviews and experience nothing of the sort. We didn't have a reservation, needed 2 rooms and the young lady at the front was most helpful. We got our non-smoking rooms, free wifi and a great nights sleep. They had yummy biscuits, gravy and more- the coffee was great. Checkout was easy and the young lady that... More 

Was this review helpful? Yes
omar z, General Manager at Holiday Inn Express Hotel & Suites Pecos, responded to this review

Dear JodiandBo, Thank you for your kind words! I'm glad to hear you got the rooms you were looking for and enjoyed our hot breakfast. We really look forward to seeing you the next time your in Pecos, Texas. Sincerely, Omar Zermeno General Manager More 

Texas
Level Contributor
5 reviews
2 of 5 stars Reviewed July 5, 2015

Keep your expectations low and you'll enjoy the stay. The hotel room is okay, basic. the pool is clean but the spa doesn't work. Real problem is maid service, what I mean to say is there is none! When we came in the floors in the entry and lobby had water dripped all over them, just waiting for a fall!... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pecos, responded to this review

Dear tascott2015, Thank you for taking the time to write a review of our hotel. It truly disheartening that you found your recent stay less than desirable. Allow me to apologize for any inconvenience you may have experienced with our housekeeping service. I have taken note of your comments and rest assured that these concerns will be looked into. Sincerely,... More 

Travelers are raving about these Pecos hotels

Tuscaloosa, Alabama
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed June 11, 2015

I had been very disappointed with another hotel on my previous stay in Pecos, so I chose what I thought was an upgrade for my return trip. The exterior areas appeared to be dirty and not tended. The desk clerk was very nonchalant with her attention to me. The elevator sounded as it it would quit at any time. The... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pecos, responded to this review

Dear 01Sideman, Thank you for taking the time to relay your comments regarding our property during your recent stay. i apologize that we fell below your expectations on some aspects of your stay. Rest assured that this concerns will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas. We hope... More 

North Carolina
Level Contributor
126 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed April 30, 2015

Staff were very inviting & friendly. Rooms clean & spacious. The usual breakfast but plentiful. Especially liked the pancakes. Miss not having cranberry juice however Enjoyed our stay and will stay again if ever in the area.

Was this review helpful? Yes
Deandrea B, Front Office Manager at Holiday Inn Express Hotel & Suites Pecos, responded to this review

Thank you for taking the time to tell us about your stay, we do work very hard to maintain a great hotel and make you feel welcome at all times. although we did not have pancakes and cranberry juice at the time we are glad that your stay was great. whenever you are in the area again we do look... More 

Weatherford, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 5, 2015

Dont even stop here not worth it the black front desk women deandria was a very rude lady has no respect for her guest i have been staying at the hotel a few months now and it jus gets worse and worse by the day...never get your rooms clean,manger is never there and when she is never does she speak... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pecos, responded to this review

Dear gilbert1986, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

Central Texas
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 31, 2014

The Bad: The hallways reek of cigarette smoke. Mattresses were lumpy & uncomfortable. Our room wasn't cleaned on our first day. The room hadn't been dusted in quite awhile. Several light bulbs were not functioning. The microwave couldn't even pop microwave popcorn. The milk was spoiled at breakfast. Don't expect to be able to speak with the manager. She will... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pecos, responded to this review

Dear kids2cute, Thank you for writing us a feedback regarding your recent stay. I appreciate your kind regards for our hotel staff and for the quality of service they were able to provide during your stay. On the other hand, it is regretful to see that you found our property in dire need of renovations. I assure you that this... More 

Arkansas, United States
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 29, 2014

The Holiday Inn Express Hotel and Suites on South Cedar Road in Pecos, TX was easy to find, nice and clean and comfortable, but double the price of every other comparable hotel we stayed in on our 21 day trip through 15 States.

Was this review helpful? Yes
Tusayan, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 25, 2014

well we were on a long road trip, so ready to stop take a shower and get some rest,, well at check-in we had to wait 30 mins just top get services you can clearly hear someone in the back talking. Couldn't get her attention then she finally came out of where ever she was at she was very rude... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pecos, responded to this review

Dear rebbeca m, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain... More 

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