My client's luggage was lost, we got lost coming in from Bush Airport, with only the front desk clerk as our GPS. By the time we got to the hotel, she had a map of local restaurants for us and the new mall for my client to get a change of clothes. She also had our room keys ready! She was patient, even though we called her a few times too many. By the end of the evening I had a happy client, and Sleep Inn & Suites had a customer for life! The customer service that we received could not have been better - it was what I would normally expect from a $200 a night hotel. more