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Holiday Inn Express Houston South - Pearland

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13931 South Freeway, Hwy 288, Pearland, TX 77047
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1 room 1 adult
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Holiday Inn Express Houston South - Pearland
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50 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW via mobile

Stayed at this hotel for 9 nights. Upon check-in the first evening in 1/27, Maddie was not helpful whatsoever nor was she pleasant. Didn't greet me as a platinum member and was not accommodating. I requested a room far from interstate, she informed me they were booked. Inquired if someone would be checking out of one of those rooms in... More 

Helpful?
Thank ClassyK08
Spring City, Tennessee
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Room, breakfast, bed, AC and shower were all normal for the HI chain. The Internet was beyond slow. It literally took 12 minutes to load this page on my computer. I timed it. According to the front desk, when the hotel is full, there isn't enough bandwidth for "everyone" to be on the Internet. I would have paid to upgrade... More 

Helpful?
Thank LePetitMer
IHGService, Guest Relations Manager at Holiday Inn Express Houston South - Pearland, responded to this review

Dear LePetitMer, Thank you for taking the time to write a review of your recent stay. I sincerely apologize for any inconvenience you may have experienced due to the WiFi service provided. I understand that this is one of the main reasons why you chose to stay with us and I regret that we did not meet your expectations. While... More 

Travelers are raving about these Pearland hotels

Dallas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The building is new and beautiful. The upper Management is not so. My parents and i stay over the weekend and my mom got bite by something on her face and arms. i told the front desk what happen and she told my information so that the front office manager could call me on Monday since not managers was there... More 

Helpful?
Thank Denise B
IHGService, Guest Relations Manager at Holiday Inn Express Houston South - Pearland, responded to this review

Dear Denise B, Thank you for submitting your review of our hotel. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a superior accommodations. It is truly regrettable to hear about your experience particularly the injury sustained by your mom from bites. I sincerely apologize for... More 

Dallas, Texas
Level Contributor
1,369 reviews
175 hotel reviews
common_n_hotel_reviews_1bd8 427 helpful votes
3 of 5 stars Reviewed October 23, 2015

Hotel is normal Hoilday Inn Express. Clean, quiet and average at best interiors, bed was worn out and sunk to the middle . Was upgraded to a suite, which comes without a desk instead gives you a 2 person kitchen table. Staff was nice without being overbearing, you get exactly what you expect from IHG. Only real complaint is the... More 

Helpful?
Thank wick1979
IHGCare, Guest Relations Manager at Holiday Inn Express Houston South - Pearland, responded to this review

Dear wick1979, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am happy to see your perfect rating on the level of service received and regarded the cleanliness of the property. However, we regret for the inconvenience the bed... More 

Houma, Louisiana
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 21, 2015 via mobile

Stayed here one night. This hotel is fairly new. Check in went smooth even though there were 12 of us checking in at one time. Room was very clean. Beds are really soft and comfy. We didn't eat breakfast just because we had a late meeting and slept in but they have the typical Holiday Inn breakfast. Bass Pro Shop... More 

Helpful?
Thank LeahLC
Houston, Texas
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 17, 2015

This hotel has totally done what they teach you in hotel management and service industry school not to do, that is fight the customer. I paid for the hotel stay with my points. I checked in at front desk with no problems gave them my credit/debit card for a 25.00 hold no issues here...stayed the night and checked out early... More 

Helpful?
1 Thank ROBERT O
IHGCare, Guest Relations Manager at Holiday Inn Express Houston South - Pearland, responded to this review

Dear Robert O, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with customer service. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor... More 

Austin, Texas
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 21, 2015

The room was clean, the bathroom was semi cleaned, the room was a decent size and breakfast......well it's your typical hotel breakfast!! The check in process was smooth and quick, and the check out was the same.

Helpful?
Thank TLMorris98
IHGCare, Guest Relations Manager at Holiday Inn Express Houston South - Pearland, responded to this review

Dear TLMorris98, Thank you for taking the time to write a review of your recent stay. Although I would have preferred you had a better stay, we highly appreciate your kind comments. I am confident that our management will continue to do their best to ensure a wonderful stay for all our valued guests. Thank you again for your feedback... More 

pearland
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 7, 2015

I do not understand why the handicap room was on the second floor the room was very clean thin walls very body was nice there it was a busy hotel the pool area was nices The location by Bass Pro Shop it was in the middle good location close to downtown

Helpful?
Thank annfree123
Philadelphia, Pennsylvania
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 26, 2015

we stayed here over Memorial day w/e for 3 nights. The property is very nice inside and out. bigger than usual b-fast room. The problem is finding hotel. it is listed as Pearland. We put that in GPS and came to another HI actually in Pearland. This property is actually in HARRIS County - Houston. Then you can only enter... More 

Helpful?
Thank wf3r4t54b
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 12, 2015

I stay in this hotel 3 of 4 weeks per month since January. I am now looking for a new hotel as I see the overall conditions slipping. Room 423 never seems to have hot water ... I have been placed here several times. I have had dirty bathrooms on several occassions. Forgotten finish to the room such as missing... More 

Helpful?
Thank Roy W
IHGCare, Guest Relations Manager at Holiday Inn Express Houston South - Pearland, responded to this review

Dear Roy W, First off, we would just like to thank you for your loyalty to our hotel since January. We would also like to thank you for taking the time and effort to provide a review based from your observations at our hotel. Nonetheless, we feel discontented knowing that our hotel was not meeting your expectations throughout the entirety... More 

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