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Courtyard Houston Pearland

3.0 of 5
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11200 Broadway, Pearland, TX 77584
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Courtyard Houston Pearland
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Ranked #6 of 11 Hotels in Pearland
A recent review
5 of 5 stars reviewed 2 weeks ago
ALLANBOYPH MANILA
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52 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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MANILA
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This review is a bit delayed but here goes.. My family of 5 stayed at this hotel for a total of 51 nights (Sept. 17th to Nov. 7th 2014) We moved from NJ to Pearland TX and needed a place to live in while we were house hunting. The hotel is in the school district we wanted for our kids,... More 

Was this review helpful? Yes 1
Montreal, Canada
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

End of March 2015 saw me and a business associate in Pearland for 4 days. I had no expectations but was pleasantly surprised. The front desk staff were helpful on check in, the room large, clean and well appointed, with a good bed, and the AC just right (I hate walking into a room which feels like Antarctica!). Best surprise... More 

Was this review helpful? Yes 1
San Antonio, Texas
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 14, 2015

A reservation was suppose to have been made and taken care of prior to our visit. It wasn't. That wasn't the hotel's fault. While waiting for our contact to fax in the authorization payment, we had an issue with was how rude the front desk clerk was to us. From the moment we arrived to the moment we finally got... More 

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HotelPTC, General Manager at Courtyard Houston Pearland, responded to this review

Good morning Michelle G- Thank you for your feedback. I sincerely apologize for what occured during your arrival. I will share your comments with the front desk team so they can truly see how much they impact our guests. I hope that the rest of our facility and services were such that you would consider returning. Sincerely, Gary S. General... More 

Oklahoma City, Oklahoma
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 24, 2015

My last two visits to the Houston area I've had the pleasure of staying here. Couryard is a great Marriott brand and the location to great shopping, restuarants and easy access to highways. Perfect for a weekend getway or even longer. Definitely looking forward to my next stay. The staff were friendly and helpful both stays and was always willing... More 

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HotelPTC, General Manager at Courtyard Houston Pearland, responded to this review

Good morning Shellee831- Thank you for your comments! We look forward to accomodating you again! Sincerely, Gary S. General Manager More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2015

Ashley cheerfully greeted me when I came in the lobby after a short 499 mile drive to get here for work matters. The room is great and the housekeeping staff obviously take pride in their job. I actually look forward to staying here for the week and won't complain about coming back to this property.

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HotelPTC, General Manager at Courtyard Houston Pearland, responded to this review

Thank you for your wonderful comments! I will share them with the team! Look forward to serving you again. Sincerely, Gary S. General Manager More 

Senior Contributor
28 reviews 28 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 6, 2015

This hotel has got very nice and large rooms. The hotel is located inside the shopping mall called town center. You can have a pleasant stay here. I have stayed in this hotel for 8 weeks and I had almost no issues. The only problem I have seen was that the gym was so small. You may only do some... More 

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HotelPTC, General Manager at Courtyard Houston Pearland, responded to this review

Good morning- Thank you for your comments. While the hotel fitness center offers cardiovascular equipment and free weights, we would be more than happy to assist our guests in using one of the many fitness clubs in the area that have a wider variety of equipment. I'm glad that your stay was enjoyable and that you see us again the... More 

Washington, District of Columbia, United States
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 1, 2014

We stayed here several days around the Thanksgiving holidays (and have done so in the past). It was okay, but we had a better experience last year. The room was a little cramped. We had repeated problems with the refrigerator. Housekeeping was spotty - and one day we got skipped entirely despite a follow-up call to the front desk. Front... More 

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HotelPTC, General Manager at Courtyard Houston Pearland, responded to this review

Good morning Elaine H- Thank you for spending the start of the holiday season with us. I sincerely apologize for the problems experienced with housekeeping and the refrigerator. I will share your comments with the housekeeping department to ensure a consistent servicing of rooms. Enjoy the rest of your holiday season! Sincerely, Gary S General Manager More 

Houston, Texas
Top Contributor
136 reviews 136 reviews
76 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 18, 2014

Initially I was unaware this sat in the middle of a pavilion but that ended up being a good ting once I found the parking lot and entrance. A little strange having the lobby on the 2nd floor though. Check in was perfect as we were a coupe of hours early so we had to settle for a handicap room... More 

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HotelPTC, General Manager at Courtyard Houston Pearland, responded to this review

Good morning TCBinKC- Thank you for your loyalty as a Platinum Rewards member. All the repairs on our hot tub have been made and it is now up and running. I sincerely apologize for the inconvenience expereinced while you were here. Although we still have the original Courtyard breakfast concept, we will be converting to the Bistro next year. We... More 

Flower Mound, Texas
1 review
1 of 5 stars Reviewed October 1, 2014

As others have mentioned, the hotel is starting to show its age. This starts with the little things like low water pressure on the higher floors. Worst of all are the TV refurbishments. The new LG 320LY570H models are locked down in hotel mode and set to the lowest possible power setting. What this means... well, as soon as you... More 

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HotelPTC, General Manager at Courtyard Houston Pearland, responded to this review

Good afternoon- Thank you for your feedback. I sincerely apologize for the inconveneince experienced with your television and water pressure. We are currently researching solutions with the television's manufacturer and to ensure consistent water pressure throughout the building. We will be converting to the Courtyard Bistro during 2015, in which we well sell Starbucks Coffee Products and have a completely... More 

Pearland, Texas
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 19, 2014

Our AC wasn't working so we decided to stay at a hotel. We picked Courtyard and glad we did. The hotel was clean, quiet and the staff was nice. The room was a good size and clean. The bathroom tiles are starting to how their age, but i think if the management keeps it up it will be fine. I... More 

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HotelPTC, General Manager at Courtyard Houston Pearland, responded to this review

Good afternoon- Thank you for taking the time to give us your feedback. It is awesome to hear from a satisfied customer! We can't wait for you and your family to visit us again. More 

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