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Hilton Garden Inn Houston/Pearland

Certificate of Excellence
3.0 of 5
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12101 Shadow Creek Parkway, Pearland, TX 77584
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Hilton Garden Inn Houston/Pearland
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Ranked #2 of 11 Hotels in Pearland
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Teresa S Fort Worth, United States
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256 reviews from our community

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68
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Worth, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

I received Exceptional service by the front line staff. The sleep number bed was extremely uncomfortable; not up to previous mattress comfort. I've chosen Hilton hotels because of the comfort of their linens/pillows/beds for the past seven years and am a Hilton Honors Member. Very disappointing that every Hilton Garden Inn has these beds. Evidently many have complained about them.

Review collected in partnership with Hilton Garden Inn

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PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Thank you for your recent comments and we are so happy that our staff met your expectations, as we always try to greet everyone with a warm, friendly smile. We are so sorry that your were not fond of our Sleep Number beds and do hope you will give us another try. Thank you for being a loyal Hilton guest... More 

Ann Arbor, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Good service and personable staff. Not impressed with food. Beautiful lobby, rooms nice and clean. During staff repairs being done...paint fumes were annoying. But probably could not be helped. Could not access my web browser at the business center. So this was an inconvenience.

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PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Thank you for your recent comments. I do apologize for the paint fumes as we always strive to keep our property in pristine condition and sometimes there will be a slight overlap. Thank you again for coming to the property and we look forward to your return. More 

Boston
Top Contributor
304 reviews 304 reviews
108 hotel reviews
218 helpful votes 218 helpful votes
5 of 5 stars Reviewed 1 week ago

Great experience from the staff to the clean comfortable rooms. Fitness center was top notch with plenty of floor space and free weights. Breakfast staff was super nice and the menu was typical to HGI. Not a lot in this area for restaurants but close to the highway.

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Chattanooga, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Hilton Garden inn in Pearland was very nice. Rooms were very nice. The only thing we didn't like was the pillows that were on the bed. Too flat for us..But that is a personal preference (reason for sleep quality rating below).

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Arcadia, LA, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

My husband and I have been staying at this hotel while I am being treated at MD Anderson. We have stayed twice, and will have another stay in a couple of weeks. It is clean and comfortable. The location is convenient to the hospital. The staff is always friendly and helpful. During our last stay, the air conditioner worked a... More 

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Austin, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This was our first stay at this hotel and we will definitely be back. The lobby, bar, and restaurant area are simply beautiful and the decor is stunning. The staff are friendly, prompt, and extremely attentive.

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New Orleans, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The staff is very nice & location of this hotel is right off the highway. The bar & dining area was open, airy, modern, and conducive to fun interaction. The only downfall is that the mattress was too hard, it never softened up!

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 12, 2015 via mobile

Called to reserve a double room for 3 night stay with our 16y/o son. After driving over 2 hours to location, upon check in we were informed that our double was no longer available (no explanation given except saying sorry) and we were being given a king single and being charged $30+ dollars for the privilege of sleeping on a... More 

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PearlandHGI, General Manager at Hilton Garden Inn Houston/Pearland, responded to this review

Thank you for your review. I am very sorry that you were not happy with your room assignment during your recent trip. We strive to accommodate all reservations but occasionally cannot meet every room request. We hope you will consider giving us a second chance if you return to the area. More 

1 review
5 of 5 stars Reviewed March 9, 2015

Stayed at this hotel for two night short trip - thoroughly enjoyed the accommodations! Great price and location. Fantastic staff! Would stay here again when visiting the Houston area. It is only five minutes from the main thorough fare to Houston - very convenient!

Review collected in partnership with Hilton Garden Inn

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Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 8, 2015

The front desk always has my room assignment and breakfast coupons ready and greets me by name with a smile. Any small problems are handled immediately. The food is great and the breakfast room servers are very efficient.

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