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BEST WESTERN Palestine Inn

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1601 West Palestine Ave., Palestine, TX 75801
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1 room 1 adult
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BEST WESTERN Palestine Inn
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190 Reviews from our TripAdvisor Community

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Meridian, Texas
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 27, 2015

This is our third time to stay at this property. While it is not as large or modern as some of the Best Western properties, it is still a solid choice for overnight lodging. Our king room was clean and well appointed. It had a small refrigerator and microwave, and a large flat-screen TV. The bed was triple-sheeted with a... More 

Helpful?
Thank TX-Travl R
bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review

Thank you for your recent correspondence regarding the BEST WESTERN Palestine Inn Hotel. We appreciate you taking the time to make us aware of your great experience during your recent stay. It’s rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. For years we have been providing great service and accommodations and your... More 

Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 26, 2015 via mobile

This is our second stay at this Best Western ... Very clean, very nice people and a HOT breakfast, eggs, pancakes next door in restaurant for FREE of your choice.... This time hubby got a smoking room, I don't smoke and I could not smell the cigarette smell... I just smelt clean orange scent.. Comfortable bed, pillows Happy couple here!!... More 

Helpful?
Thank Rettahere2
bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review

Dear Rettahere2 , We are pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue.. More 

1 review
1 of 5 stars Reviewed December 20, 2015

We booked the Best Western based on proximity to the Polar Express train. I was traveling with another mom and our 5 children under age 8. We arrived at the hotel, got our room keys and discovered that all of the rooms had exterior entrances. Our rooms (we had two next to each other) reeked of cigarettes and there were... More 

Review collected in partnership with Best Western

Helpful?
Thank jenniferv392
bestwesternpalestine, General Manager at BEST WESTERN Palestine Inn, responded to this review

Dear Jennifer, Thank you for your feedback. I am very sorry to hear that you had an unpleasant experience at our hotel. I wish that you would have at least given us a chance to correct the issues you had. I do apologize again and again that you feel i was unfair and rude. I was sticking to the standards... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 16, 2015

We were pleasantly surprised with the comfort and cleanliness of the room for 2 adults and 2 small children. The owner was super helpful with recommending places to visit and dine at while in town. We not only got a great price for a room we got a voucher for a hot breakfast for all 4 of us at the... More 

Helpful?
Thank shannon h
bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review

Dear Shannon, We love it, when our guest's love it ! Thank you for staying with us and thanks for dropping us a line! We hope to see you soon in the near future. Nancy Tilson, More 

rockport, United States
1 review
5 of 5 stars Reviewed December 15, 2015

Would highly recommend this motel. We have stayed there a few times knowing we would get excellent service from all the staff. The rooms are very clean and all the staff we have been in contact with have been very helpful and friendly. Cannot find fault with anything.

Review collected in partnership with Best Western

Helpful?
Thank Fred E
bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review

Dear Fred, Thank you for your feedback. We are thrilled that you enjoyed your time with us - we loved having you! We hope that you will visit us again during your next trip to the area. Take care. Nancy Tilson, More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 8, 2015

We were in Palestine for a wedding. Through the reservation process on through the wedding the hotel and staff were very friendly and professional. I'm not a fan of the older style motels with access directly to the outside, but felt right at home here. I'd recommend this BW anytime. Thanks to Jackie and the others there!

Helpful?
Thank Jim C
bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review

Dear Jim, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Hallsville, Texas
1 review
4 of 5 stars Reviewed December 8, 2015

I go to Palestine five times each year to perform on the Dogwood Jamboree. I stay at the best Western for several reasons. It is close to the civic center which is the site for the Jamboree. The staff is always friendly and accommodating to my needs. Plenty of TV channels and free wi-fi are a benefit. The rooms are... More 

Helpful?
Thank Joe H
bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review

Dear Joe, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Groves, Texas
2 reviews
3 of 5 stars Reviewed November 25, 2015

The best I can describe the hotel stay is a good value! Clean and rooms that don't offer much. I'm used to staying at Hilton, Holiday Inn, or Hotel Indigo. I know I'm not comparing apples to apples. Overall enjoyed the stay. 2 cons that stuck out the most. Bed was uncomfortable as in feeling springs.... Wifi barely had a... More 

Review collected in partnership with Best Western

Helpful?
Thank bwhitsonjr
bestwesternpalestine, Manager at BEST WESTERN Palestine Inn, responded to this review

Dear bwhitsonjr , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More 

Mt. Vernon, United States
1 review
3 of 5 stars Reviewed November 19, 2015

The beds are truly full size beds, which not many hotels have anymore. So we had to get another room because an adult and a child could have slept in the bed but with the way my kids move around it would not have been a good nights sleep. The hotel staff were very nice and helped us find another... More 

Review collected in partnership with Best Western

Helpful?
Thank Shannon M
bestwesternpalestine, General Manager at BEST WESTERN Palestine Inn, responded to this review

Dear Shannon, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Carrollton, United States
1 review
4 of 5 stars Reviewed November 13, 2015

Very friendly and helpful staff. Nice TV with Satellite HBO and Cinemax. AC works well if you enjoy a cold room but a bit noisy which can make the TV difficult to hear. Train passing by occasional in the distance can be heard but not a deal-breaker. Hot breakfast served a restaurant on property. Limited meal options and printed on... More 

Review collected in partnership with Best Western

Helpful?
Thank Jeffrey H
bestwesternpalestine, General Manager at BEST WESTERN Palestine Inn, responded to this review

Dear Jeffrey, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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