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BEST WESTERN Palestine Inn

2.5 of 5 1601 West Palestine Ave., Palestine, TX 75801
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BEST WESTERN Palestine Inn
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BEST WESTERN Palestine Inn
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129 reviews from our community

Traveler rating
    85
    23
    9
    7
    5
See reviews for
57
25
12
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lewisville, Texas
1 review
3 of 5 stars Reviewed 1 week ago

I have come to this hotel annually in November for a ministry anniversary conference for about the last five years or so and have always enjoyed staying there. The hotel accommodates our group very well and the complementary breakfast choices at the nearby restaurant are excellent. The hotel staff, particularly Nancy, were outstanding! She went out of her way late... More

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Houston, United States
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very convenient to downtown and only 25 minutes to the Texas Train in Palestine. Breakfast not your normal BW snack bar. They provide a sit down breakfast in a small restaurant. At 8PM, the manager called to see if everything was OK. When we asked for directions, they provided written instructions. Rooms were clean and very reasonable.

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bestwesternpalestine, Webmaster at BEST WESTERN Palestine Inn, responded to this review

Dear Guest, We thank you for providing review of our services. Customer feedback is an important part of our business which helps us to stay updated and make changes that are important. Thank you for appreciating our services. Customer service is of top priority to us and we pride ourselves for being a quality service provider. We thank you for... More

Canyon Lake
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

We booked 8+ rooms for a family reunion and each one stated their rooms were filthy, smelly, and in horrible shape. The rooms were supposed to be non-smoking but reeked of smoke. Several found hair in the bathtubs. The rooms were horrible. None of us could ever recommend to anyone. We did stay both nights since we were not there... More

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bestwesternpalestine, Webmaster at BEST WESTERN Palestine Inn, responded to this review

Dear Guest, We thank you for taking your time to provide us with the reviews of our services. Reviews provide us with the much needed direction for our business and services. We apologize for your unpleasant experience with us. We have several clients who are very satisfied with our services and have provided us with excellent reviews. The experiences you... More

Tomball, United States
1 review
5 of 5 stars Reviewed October 15, 2014

Stayed here before and will stay again. Breakfast is not Intercontinental. They actually have a restaurant with 4 choices at a discount for hotel guest. Food and service were excellent. Overall rated excellent except for rooms only because it was older.

Review collected in partnership with Best Western

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bestwesternpalestine, Webmaster at BEST WESTERN Palestine Inn, responded to this review

Dear Guest, Thank you for providing us with the reviews of our services. Providing utmost satisfaction to the clients is the very motto of our business and we are happy that you were satisfied by our services. We look forward to serving you again. Meanwhile, we will take the suggestion you have made and take measures to improve it. We... More

1 review
5 of 5 stars Reviewed October 8, 2014

my trip was a business trip and stayed at Best Western in Palestine, Tx. the location was convenient to the highway and the services were excellent. The representative was very helpful in assisting me to find my way around in the city.

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bestwesternpalestine, Webmaster at BEST WESTERN Palestine Inn, responded to this review

Dear Guest, Thank you for taking your time to provide review for our services. We value the feedback from our customers as they help us constantly adapt ourselves to the demands of the customers. We thank you for pointing out the excellent location and services. Client service is an important part of our business and thus our representatives do everything... More

1 review
4 of 5 stars Reviewed October 5, 2014

We will definitely stay here again. The breakfast was excellent and the service and staff were above par! Thank you for making our stay enjoyable. We will definitely stay here whenever we visit in the future!

Review collected in partnership with Best Western

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bestwesternpalestine, Webmaster at BEST WESTERN Palestine Inn, responded to this review

Dear Guest, We thank you for providing us with the reviews. The feedbacks provided by our guests help us improve our services. We thank you for providing positive review for our services and staff members. We try our best to provide our customers with excellent services. Thank you for appreciating our staf members. We hope to see you again and... More

2 reviews
5 of 5 stars Reviewed September 30, 2014

Staff always friendly and polite. Fast check in and check out! Rooms very nice! Internet was fast easy access. Love that you get a voucher to walk right across your hotel room, but still on the property, and you get three choices of breakfast meals. The ladies are very friendly and fast service. You have to give it a try.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternpalestine, Webmaster at BEST WESTERN Palestine Inn, responded to this review

Dear Guest, Thank you for providing us with the review of our services. We value the feedback greatly as we know that it will help us improve our services. We thank you for providing positive reviews of our rooms, internet facility and our other services. We try our level best to provide the best value for your money. We hope... More

1 review
5 of 5 stars Reviewed September 18, 2014 via mobile

We had a great stay there, comfortable bed, and pillows, the staff was amazing and the free breakfast was great. Would defenatly stay there again. We traveled from New York to Texas staying at many different hotels, this was one of the best we stayed in..

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bestwesternpalestine, Webmaster at BEST WESTERN Palestine Inn, responded to this review

Dear Guest, We express our gratitude for providing us with a review of our services. We also thank you for providing us with positive reviews of our services. Your positive reviews provide us with much needed encouragement to better ourselves every day. Your recognition of our excellent staff members and facilities will encourage us to provide better services in future.... More

Friday Harbor, United States
1 review
5 of 5 stars Reviewed September 16, 2014

I travel a lot and really look for the following things: Fare price, comfortable beds, good tv and good wifi. This hotel has them all. The front desk staph are always friendly and helpful. I will always stay at the Palestine Best Western when i come to town.

Review collected in partnership with Best Western

Was this review helpful? Yes
bestwesternpalestine, Webmaster at BEST WESTERN Palestine Inn, responded to this review

Dear Guest, We thank you for taking the time to provide us with the review of our services. It is very important for us to know what our customers think of our services. Your appreciation of our staff members, our facilities and overall service will encourage us to work harder every day. We hope to see you next time you... More

Allen, TX
1 review
5 of 5 stars Reviewed September 3, 2014

The room was very clean. Was very pleased with all the little details in the room that made our stay much more enjoyable. The bed was very comfortable. We enjoyed the free breakfast as well. Also the management/staff were very helpful and pleasant. Overall very, very pleased.

Was this review helpful? Yes
bestwesternpalestine, Webmaster at BEST WESTERN Palestine Inn, responded to this review

Dear Guest, Thank you for the review. We greatly appreciate that you took the time to provide us with the feedback. Your positive feedback on our facilities and services will provide us with the boost needed for us to aspire for bigger goals. We try our best to provide a great value for your money. We hope to see you... More

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Additional Information about BEST WESTERN Palestine Inn

Address: 1601 West Palestine Ave., Palestine, TX 75801
Phone Number:
Location: United States > Texas > Palestine
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Palestine Inn 2.5*
Number of rooms: 66
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Also Known As:
Palestine Best Western

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