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All 10 Palestine hotels

Holiday Inn Express Palestine

2.5 of 5 Hotel   |   1030 East Palestine Ave, Palestine, TX 75801
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91%
Ranked #4 of 10 Hotels in Palestine
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
TKLaux75 Irving, Texas
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84 reviews from our community

Traveler rating
    65
    12
    5
    0
    2
See reviews for
31
10
4
19
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Irving, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

Thank you for the newly remodeled hotel with an amazing manager. The room was comfortable and very quiet. I would definitely recommend this hotel to the business traveler or anyone that is in the area.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Rosa was very nice and friendly. Mike was kind and very attentive. The managers reception was great. Beer was ice cold. And the food was delicious. I will definitely be coming back if I am in this area.

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you so much for your great review about your recent stay with us at the Holiday Inn Express Palestine. We are so glad to hear that you were able to enjoy our Manager's Reception. We have began to host these receptions so our guests feel more like they are "Home away from home". Please do not forget that we... More

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

What can I say, the manager of this hotel is amazing. She accommodated me and my fellow co workers with absolute professionalism and hospitality. Mike who was at the front desk greeted us with an amount of enthusiasm which has not been seen by our crew from any hotel across the country. I definitely recommend this hotel to anyone coming... More

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you so much for your excellent review about your experience with us at the Holiday Inn Express in Palestine, Texas. It is such a great feeling to hear that we were able to meet your every expectation. It is our duty to go that extra mile and deliver the best customer service in East Texas hospitality. We look forward... More

Henderson, Tx
1 review
5 of 5 stars Reviewed 3 weeks ago

Where to start, the whole staff is just simply amazing, accommodating, friendly, and warm. The remodel is spectacular! What a change from the old decor. I am in love with the photos everything is just perfect.

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you so much Lonnie for your excellent review about your recent stay with us here at the Holiday Inn Express in Palestine, Texas. We are so glad to hear that you have enjoyed our newly renovated hotel. I will be sure to share your kind comments with our staff so they are reminded that they are still delivering the... More

Saint Jo
1 review
3 of 5 stars Reviewed 4 weeks ago

The stay was good, however, my card was charged twice and when I brought it to their attention they said one was just a hold. Two days later I tried to call them to discuss it and was put on hold for 10 minutes. I hung up and called back and they never answered, I called several times that evening... More

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your review about your recent stay with us at the Holiday Inn Express Palestine, Texas. Please accept our sincerest apologies for your inconveniences with your stay. We have already addressed the issues that you had, and have made some changes on our telephone system. If you are ever traveling to Palestine, TX please give us another opportunity... More

Edmond, Oklahoma
1 review
5 of 5 stars Reviewed 4 weeks ago

Rosa, mgr. Rosa and the entire motel staff and great to deal with. They treat you like family / friend. I will be staying here for several months doing business. Looking forward to my stay and working with the staff. Wonderful people to work / visit with. Motel rooms are like new, a very wonderful stay.. William Boker

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you so much for your great review Mr. Boker. We thank you for your kind comments about your chosen hotel, Holiday Inn Express Palestine, Texas. We are so excited to have you in our hotel and to be working with you for several months. It is our duty in the service industry to accommodate you in every single way.... More

Palestine, Texas
1 review
5 of 5 stars Reviewed August 7, 2014

I have stayed in this hotel off and on for over two years. Yes, it's being remodeled but it isn't even an inconvenience. The staff is very friendly and will go out of their way to accomodate your wishes. The rooms are clean and very nice. Each and every time I have checked in they provide a welcome card with... More

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Robert, thank you so much for your great review on our hotel, Holiday Inn Express Palestine, Texas. It is such a great feeling to know that our staff is taking that extra mile and exceeding your expectations. Thank you for staying with us and continuing to choose our hotel after all of these years. It surely lets us know that... More

Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 6, 2014

Needed a room for a night in Palestine, and Holiday Inn is usually a reliable brand. I reserved a room well in advance, and was pleased to be able to reserve a room with a jacuzzi tub (like in the picture on this site). We checked into a hotel that was obviously being renovated. No problem. They had a temporary... More

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

We thank you so much for taking time to let us know about your experience with us here at the Holiday Inn Express Palestine, Texas. I am so sorry to hear that you were not notified of us going through renovation and removing our Jacuzzi tubs. All Holiday Inn Expresses going forward, will be required to remove these tubs as... More

Houston
2 reviews
1 of 5 stars Reviewed August 2, 2014

I made reservations for my elderly mother and myself in what they call a handicap room. The bathroom had one grab bar to the right of the toilet, to high to reach. That's it! I asked for the manager, and she very politely told me all Holiday Inns are the same and this is what they consider a handicap room.... More

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your review about your recent visit. In order for us to officially name a room a handicap room we first have to go through ADA and become approved. All of our rooms have been inspected and have met every specification that ADA requires. We apologize that these rooms did not meet your needs. If you have an... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 28, 2014

The fact that the hotel is being renovated is undeniable. There are caution signs as soon as you walk in. We had to look around to see the temporary check in desk. The check in lady did not mention a wifi code, nor write one down, so we had to call the front desk once we got to the room.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Palestine, responded to this review

Dear Laempress, Thank you for taking the time to review our hotel. I am delighted that we were able to meet your expectations when it comes to rooms and breakfast offered. Please accept our sincere apologies for any inconvenience you may have experienced due to the on going renovations and if some of our amenities fell below your expectations. We... More

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Additional Information about Holiday Inn Express Palestine

Address: 1030 East Palestine Ave, Palestine, TX 75801
Phone Number:
Location: United States > Texas > Palestine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Palestine 2.5*
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Also Known As:
Holiday Inn Express Palestine Hotel Palestine
Holiday Inn Palestine
Palestine Holiday Inn

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