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Holiday Inn Express Palestine

2.5 of 5 1030 East Palestine Ave, Palestine, TX 75801
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Holiday Inn Express Palestine
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Holiday Inn Express Palestine
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95 reviews from our community

Traveler rating
    73
    15
    5
    0
    2
See reviews for
36
11
4
20
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kingwood, Texas
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here after going to the Polar Express train ride. The room was very nice and clean, and had a refrigerator and microwave which is really helpful when you have kids. At check-in they gave us a list of weekend activities that were going on in Palestine and accommodated our request for adjoining rooms with no problem. The best... More 

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

We want to thank your for taking the time to give us a great review. Here at the Holiday Inn Express in Palestine, TX, we strive to make every stay feel as enjoyable as you have described. I will be sure to share your kind words with our staff. Please don't hesitate to pay us a visit on your next... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Cecilia (front desk) is great. Breakfast was tasty and hot. Good coffee. Service was friendly, receptive to our larger family and large group, accommodating to our young children. We enjoyed our trip, and will return in the future.

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you so much for your kind review of the Holiday Inn Express in Palestine, TX. It always makes a difference when guests take the time to let us know everything that we are doing to fulfill your needs while traveling. We look forward to seeing you on your next stay! More 

texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I stayed 1 night at the Holiday Inn Express since we had 8pm tickets for the Polar Express. Overall, the cleanness and the purpose of the hotel met our satisfaction. This hotel does need to work on its customer service. Amanda who was working the front desk checked us in on that Saturday. She was very short... More 

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

We want to thank you for your stay here at the Holiday Inn Express in Palestine, TX. Please accept our sincerest apologies as your concerns have been addressed with all of our staff. We hope that you give the Holiday Inn Express the chance to better meet your needs in a hotel. Thank you again for taking the time for... More 

Waterloo, Iowa
1 review
5 of 5 stars Reviewed 2 weeks ago

The motel was very clean, the people were very friendly and helpful. The breakfast was great. All in all it was a great stay. Gwendolyn was very helpful in the morning, making sure everyone was being helped in every way.

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you so much for review of the Holiday Inn Express in Palestine, TX. I will be sure and forward your kind words to our staff. We enjoy making everyone feel welcome in every way that we possibly can! More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I traveled here with my family to ride the Polar Express and the staff was amazing. The front desk girl, Amanda, was so helpful with out room situation and they are pet-friendly. She was sure to engage herself with our children and was very involved in what was going on at the hotel and surrounding areas. I would definitely recommend... More 

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you so much for your fantastic review of the Holiday Inn Express in Palestine, TX. I will be sure to forward your great compliments on to our staff; they love to hear how their hard work has paid off! We look forward to seeing you on your next family vacation through East Texas!!! More 

Marksville, LA
Top Contributor
90 reviews 90 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice new and price was just right. Room smelled great and front desk was very helpful. Perfect place to stay if you're doing polar express with family friends etc!! Quiet and peaceful! Never saw another family first night! Breakfast included

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

We are so happy that you enjoyed your stay with us here at the Holiday Inn Express in Palestine, TX. We strive to do our very best in accommodating our guests with an establishment that meets everyone's needs. Please stop back in and stay with us on your next visit to East Texas. More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 5 weeks ago

We stayed only one night at this completely renovated hotel and were sorry we couldn't stay longer. The accommodations are wonderful, Internet access was speedy. The manager is attentive and accommodating.The Manager's Reception upon our arrival was a pleasant surprise.

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you so much for your recent review of the Holiday Inn Express in Palestine, TX. We are so happy that you are satisfied with our recent renovations and our Manager's Reception. Next time you come to visit make sure you book with us here at the Holiday Inn Express. We love providing a Great Hotel that Guests Love! More 

1 review
5 of 5 stars Reviewed October 9, 2014 via mobile

I have stayed in these hotels for years but this hotel is hands down the best Holiday Inn Express I have ever stayed at. From the front desk agents to the friendly housekeepers and not to mention the manager Rosa. Every part of the hotel was exceptionally clean.

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

We are more than thrilled to hear about your experience here at the Holiday Inn Express in Palestine, TX. Your kind words will be shared with all of our staff. We always strive to do our very best in every aspect to accomodate our guests. Thank you for your review, we look forward to your next visit with us here... More 

Richardson, Texas
2 reviews
5 of 5 stars Reviewed October 8, 2014

great people and excellent facility. highly recommend it if you are in the area. Housekeeping lady forgot to refresh the coffee though otherwise everything else was great. I always will stay there. Managers reception is a new feature and te remodeling if great.

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

We enjoyed your visit with us here at the Holiday Inn Express in Palestine, TX. Your concerns have been shared with our staff; we strive to do our very best to accomodate our guests accordingly. We are so glad you enjoyed our manager's receptions, they are held every Monday-Thursday. Thank you again for choosing the Holiday Inn Express, we look... More 

1 review
5 of 5 stars Reviewed October 8, 2014

I loved the new remodeling they did. Service was exceptional! Managers reception was great too. Rosa, the manager was very accommodating. Will definitely come back to this hotel if I stay in this area. I highly recommend it.

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you so much for your great review of the Holiday Inn Express in Palestine, TX. We are thrilled that our guests are loving the recent remodel. The manager's receptions are held every Monday-Thursday. We look forward to seeing you again on your next trip through town!! More 

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Additional Information about Holiday Inn Express Palestine

Address: 1030 East Palestine Ave, Palestine, TX 75801
Phone Number:
Location: United States > Texas > Palestine
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Palestine 2.5*
Number of rooms: 59
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Also Known As:
Holiday Inn Express Palestine Hotel Palestine
Holiday Inn Palestine
Palestine Holiday Inn
Hotel Style:
#1 Green Hotel in Palestine
#2 Business Hotel in Palestine
#4 Family Hotel in Palestine

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