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All 10 Palestine hotels

Holiday Inn Express Palestine

2.5 of 5 Hotel   |   1030 East Palestine Ave, Palestine, TX 75801
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Holiday Inn Express Palestine
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95%
Ranked #3 of 10 hotels in Palestine
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Bertaclai Fort Worth, Texas
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71 people have reviewed this hotel

Traveler rating
    57
    11
    2
    0
    1
See reviews for
26
10
4
15
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Fort Worth, Texas
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Clean room and great breakfast. Staff was pleasant and attentive. Had to initial on check-in that car was parked at own risk. That did not leave a warm and fuzzy feeling. Otherwise it was a decent night stay. Hostess Gwen was a sweetie.

Was this review helpful? Yes
namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your response to our survey. We appreciated your input. I will pass your comments on to my staff. They always respond well to positive comments and it validates their actions. Please return and we will strive to give you the best of East Texas Hospitality. You should try our local wineries and visit the Texas State Railroad.... More

Oxford ENGLAND
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for two nights, staff were very friendly, particularly the two ladies on reception, however i found the manager to be a bit surly. The hot tub was out of action for 3 weeks, we were looking froward to this and when it was explained when we checked in there was no apology so we asked to be upgraded to... More

Was this review helpful? Yes
namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your response to our survey. I sincerely apologize for your inconvenience. We are in a reconstruction period and the Spa was not available. The outdoor pool area and water were very cold due to the weather and time of year. I am sure they will be available on your next stay. The entire hotel staff is hoping... More

Donna, Texas
1 review
5 of 5 stars Reviewed March 5, 2014

I was so pleased and happy that the staff was very helpful. Whether it was for the breakfest or key card not opening. I did Loved the stay and excellent service. The room was spacious and clean as well was very well equiped with utilities needed for the room.

Was this review helpful? Yes
Ginger_Hoffman, Manager at Holiday Inn Express Palestine, responded to this review

Thank you so much for taking time to give us a review. We are glad you enjoyed your stay, please come back and see us very soon! More

San Antonio, Texas
1 review
5 of 5 stars Reviewed February 20, 2014

We stayed at this hotel passing through towards San Antonio. It was a great stop. The staff were friendly and the hotel was clean. The breakfast host Gwendolyn was very sweet and asked us if we needed anything. It was a pleasant visit.

Was this review helpful? Yes
namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your great words of encouragement. I will share them with my staff. As you know, this type of feedback will reinforce the Agents to perform even better in the future. We strive to make every stay as hassle free as possible. Please return soon and let us show you the best in East Texas Hospitality. We are... More

Dallas, Texas
1 review
5 of 5 stars Reviewed January 28, 2014

My job involves a lot of travel. I stayed here last week and I was very impressed with the clean rooms and the friendly staff. I will stay here again because of Ashley and Gwendolyn, Excellent service

Was this review helpful? Yes
namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for the kind review. I will share it with my staff and they will appreciate your response. Please feel free to contact us again when you are in the area. We would love to host you in Palestine again. We are the hotel that shows all the very best in East Texas Hospitality. More

Marksville, Louisiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2014

We stayed here one night for the Polar Express experience. Everyone was very friendly. The free breakfast was very good and the lady working it was extemely nice (Gwendolyn Ruth). The room was very nice and clean. I would suggest this to anyone who is visiting Palestine. Very satisfied with all services including the price.

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holidayexp, Front Office Manager at Holiday Inn Express Palestine, responded to this review

Thank you so much for your recent stay with us and thank you for your kind words. We always look forward to hosting you and your family on your next trip to Palestine. Happy New Year. I will pass this along to the rest of our team. More

Pearland, Texas
1 review
5 of 5 stars Reviewed December 29, 2013

Overnight stay taking grand kids to the Polar Express. The Holiday Inn Express in Palestine Tx was very convenient. The room rate was very reasonable. It was very clean, had great beds, great hospitality and the breakfast selection was perfect.

Was this review helpful? Yes
holidayexp, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your kind response. I will share it with my staff. We take pride in offering the very best in East Texas hospitality. Please feel free to visit us again amd see what Palestine has to offer. Thank you again. Carroll Sigman More

Austin, Texas
1 review
4 of 5 stars Reviewed December 27, 2013

I decided to cut the driving time in half by staying in Palestine for one night (road trip from Austin Texas to Shreveport Louisiana). I selected this hotel because it was on 79...so no deviations on my way up to Louisiana. Check in was quick and easy. The hotel staff was polite. I had purchased the room via Travelocity and... More

Was this review helpful? Yes
holidayexp, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your kind words and insightful response. I will share your thoughts with my hotel team and I appreciate the things you have pointed out. As you know, all Holiday Inn Express hoyels are designed to be hospitable to the many types of guests and their needs. We hope you will return to our hotel soon and allow... More

San Antonio
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 26, 2013

Stayed here 1 night for the Polar Express experience. Friendly front desk (Effie). Very good breakfast. Nice rooms. House cleaning not terribly friendly but other than that everything was really very nice.

Was this review helpful? Yes
holidayexp, General Manager at Holiday Inn Express Palestine, responded to this review

thank you for taking the time to write your experiences to me. I appreciate your kind words and will shate your responses with my hotel staff. We try to make every guest know that they are important and a valued guest. Thank you for your stay and please come visit us again soon. We will enjoy showing you East Texas... More

Dallas, Texas
1 review
5 of 5 stars Reviewed December 26, 2013

the staff is very nice. i love staying at holiday inn express. rooms are spacy and beds are very comfy. i haven't used the amenities due to work holiday inn express is the place to stay breakfast is good. love the maple flavored sausage

Was this review helpful? Yes
holidayexp, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your wonderful response. We are pleased that you have taken the time to review our hospitality. We strive to go beyond the standards in service and friendliness. I will share your comments with the staff. Thank you again for you business and response. More

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Additional Information about Holiday Inn Express Palestine

Also Known As:
Holiday Inn Express Palestine Hotel Palestine
Holiday Inn Express Palestine Hotel
Holiday Inn Palestine
Palestine Holiday Inn
Address: 1030 East Palestine Ave, Palestine, TX 75801
Phone Number:
Location: United States > Texas > Palestine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Palestine
#4 Family Hotel in Palestine
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Palestine 2.5*
Official Description (provided by the hotel):
Our house is your house is a tagline most applicable to Holiday Inn Express Hotel Palestine, a luxurious 62-room hotel rated among the most elite Express brand hotels in North Texas. Set among the beautiful pines and dogwood trees, Palestine is considered the Gateway to Texas. Come enjoy the 1800 historic sites that grace Palestine while staying with us. Our hotel offers modern luxury with impeccable service. Our hotel honors include five Reader s Choice Awards for Best Hotel and Excellent Quality Performer rating for unbeatable guest satisfaction. With an outstanding reputation we offer a fresh, clean and comfortable stay. Come and enjoy our newly renovated contemporary hotel guest rooms, equipped with free high-speed Internet, luxurious beds covered in triple-sheeted bedding and upgraded bathrooms with granite counters. Start your day with our hot complimentary breakfast, keep up your workout routine in our well-equipped fitness center and relax in our outdoor pool, heated whirlpool and brand new sauna. For business travelers we offer the convenience of on-site meetings with our personable meeting room and 24 hour business center. Enjoy our spacious guest king rooms, with in-room work desk, easy chair and high-speed internet for all of your business needs. Treat yourself to one of our spacious Jacuzzi suites. We will show you a new level of sophistication, only found at Holiday Inn Express Palestine. ... more   less 
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