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All 10 Palestine hotels

Holiday Inn Express Palestine

2.5 of 5 Hotel   |   1030 East Palestine Ave, Palestine, TX 75801
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Ranked #4 of 10 hotels in Palestine
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
  • Reviews (75)
  • Photos (35)
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  • Room tips (14)
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75 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The fact that the hotel is being renovated is undeniable. There are caution signs as soon as you walk in. We had to look around to see the temporary check in desk. The check in lady did not mention a wifi code, nor write one down, so we had to call the front desk once we got to the room.... More

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Hallsville, Texas
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We reserved a block of rooms to accomodate friends and family traveling to attend our daughter's wedding. The front desk staff was absolutely wonderful. Ginger went above and beyond meeting our every need. The hotel, despite the fact it is under construction, was clean and organized. The breakfast provided an excellent variety of foods to choose from, and if it... More

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Springfield, Missouri
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 10, 2014

Wish I had known - but they did ok even with no breakfast area and construction all over the hotel. They did offer a breakfast bar but with tables in the lobby and elevator area - I chose to grab and go! The noise level was not bad and they really did their best to make it work. My room... More

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namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your response to your recent visit. As you can see, it is a major effort to maintain the level of service necessary during renovation periods. The staff try diligently to assist each guest with whatever their needs may present. I will forward your comments to them and they will see that their efforts are making a difference.... More

1 review
5 of 5 stars Reviewed May 6, 2014

It's been almost a year since I've stayed here, but this place was so accommodating that I had to write a review. They offered excellent service to my entire family for my brother's wedding. We had a large group, and there were no issues with check in or check out. I was travelling here from Canada and was not sure... More

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namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your review. It is a pleasure to share your comments with my staff. They enjoy hearing that their efforts make a difference. We strive to give the very best East Texas Hospitality to each of our guests at the Holiday Inn Express, Palestine. Please come visit us again and we will look forward to seeing you soon.... More

Fort Worth, Texas
1 review
4 of 5 stars Reviewed April 9, 2014 via mobile

Clean room and great breakfast. Staff was pleasant and attentive. Had to initial on check-in that car was parked at own risk. That did not leave a warm and fuzzy feeling. Otherwise it was a decent night stay. Hostess Gwen was a sweetie.

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namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your response to our survey. We appreciated your input. I will pass your comments on to my staff. They always respond well to positive comments and it validates their actions. Please return and we will strive to give you the best of East Texas Hospitality. You should try our local wineries and visit the Texas State Railroad.... More

Senior Contributor
31 reviews 31 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 1, 2014

Stayed for two nights, staff were very friendly, particularly the two ladies on reception, however i found the manager to be a bit surly. The hot tub was out of action for 3 weeks, we were looking froward to this and when it was explained when we checked in there was no apology so we asked to be upgraded to... More

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namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your response to our survey. I sincerely apologize for your inconvenience. We are in a reconstruction period and the Spa was not available. The outdoor pool area and water were very cold due to the weather and time of year. I am sure they will be available on your next stay. The entire hotel staff is hoping... More

Donna, Texas
1 review
5 of 5 stars Reviewed March 5, 2014

I was so pleased and happy that the staff was very helpful. Whether it was for the breakfest or key card not opening. I did Loved the stay and excellent service. The room was spacious and clean as well was very well equiped with utilities needed for the room.

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Ginger_Hoffman, Manager at Holiday Inn Express Palestine, responded to this review

Thank you so much for taking time to give us a review. We are glad you enjoyed your stay, please come back and see us very soon! More

San Antonio, Texas
1 review
5 of 5 stars Reviewed February 20, 2014

We stayed at this hotel passing through towards San Antonio. It was a great stop. The staff were friendly and the hotel was clean. The breakfast host Gwendolyn was very sweet and asked us if we needed anything. It was a pleasant visit.

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namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your great words of encouragement. I will share them with my staff. As you know, this type of feedback will reinforce the Agents to perform even better in the future. We strive to make every stay as hassle free as possible. Please return soon and let us show you the best in East Texas Hospitality. We are... More

Dallas, Texas
1 review
5 of 5 stars Reviewed January 28, 2014

My job involves a lot of travel. I stayed here last week and I was very impressed with the clean rooms and the friendly staff. I will stay here again because of Ashley and Gwendolyn, Excellent service

Was this review helpful? Yes
namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for the kind review. I will share it with my staff and they will appreciate your response. Please feel free to contact us again when you are in the area. We would love to host you in Palestine again. We are the hotel that shows all the very best in East Texas Hospitality. More

Marksville, Louisiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2014

We stayed here one night for the Polar Express experience. Everyone was very friendly. The free breakfast was very good and the lady working it was extemely nice (Gwendolyn Ruth). The room was very nice and clean. I would suggest this to anyone who is visiting Palestine. Very satisfied with all services including the price.

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holidayexp, Front Office Manager at Holiday Inn Express Palestine, responded to this review

Thank you so much for your recent stay with us and thank you for your kind words. We always look forward to hosting you and your family on your next trip to Palestine. Happy New Year. I will pass this along to the rest of our team. More

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Additional Information about Holiday Inn Express Palestine

Address: 1030 East Palestine Ave, Palestine, TX 75801
Phone Number:
Location: United States > Texas > Palestine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Palestine 2.5*
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Also Known As:
Holiday Inn Express Palestine Hotel Palestine
Holiday Inn Palestine
Palestine Holiday Inn

35 photos of this hotel

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Pool/beach area (2)
Room/suite (17)
Hotel & grounds (6)
Dining (3)
Other (7)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Palestine #3 Business Hotel in Palestine
Hotel Class
Official Description (provided by the hotel)
Our house is your house is a tagline most applicable to Holiday Inn Express Hotel Palestine, a luxurious 62-room hotel rated among the most elite Express brand hotels in North Texas. Set among the beautiful pines and dogwood trees, Palestine is considered the Gateway to Texas. Come enjoy the 1800 historic sites that grace Palestine while staying with us. Our hotel offers modern luxury with impeccable service. Our hotel honors include five Reader s Choice Awards for Best Hotel and Excellent Quality Performer rating for unbeatable guest satisfaction. With an outstanding reputation we offer a fresh, clean and comfortable stay. Come and enjoy our newly renovated contemporary hotel guest rooms, equipped with free high-speed Internet, luxurious beds covered in triple-sheeted bedding and upgraded bathrooms with granite counters. Start your day with our hot complimentary breakfast, keep up your workout routine in our well-equipped fitness center and relax in our outdoor pool, heated whirlpool and brand new sauna. For business travelers we offer the convenience of on-site meetings with our personable meeting room and 24 hour business center. Enjoy our spacious guest king rooms, with in-room work desk, easy chair and high-speed internet for all of your business needs. Treat yourself to one of our spacious Jacuzzi suites. We will show you a new level of sophistication, only found at Holiday Inn Express Palestine. ... more   less 
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