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All 10 Palestine hotels

Holiday Inn Express Palestine

2.5 of 5 Hotel   |   1030 East Palestine Ave, Palestine, TX 75801
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92%
Ranked #5 of 10 hotels in Palestine
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
LouAnn P Saint Jo
  • Overview
  • Reviews (79)
  • Photos (35)
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  • Room tips (16)
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79 people have reviewed this hotel

Traveler rating
    60
    12
    5
    0
    2
See reviews for
31
10
4
17
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Saint Jo
1 review
3 of 5 stars Reviewed 3 days ago NEW

The stay was good, however, my card was charged twice and when I brought it to their attention they said one was just a hold. Two days later I tried to call them to discuss it and was put on hold for 10 minutes. I hung up and called back and they never answered, I called several times that evening... More

Was this review helpful? Yes
Palestine, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel off and on for over two years. Yes, it's being remodeled but it isn't even an inconvenience. The staff is very friendly and will go out of their way to accomodate your wishes. The rooms are clean and very nice. Each and every time I have checked in they provide a welcome card with... More

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Robert, thank you so much for your great review on our hotel, Holiday Inn Express Palestine, Texas. It is such a great feeling to know that our staff is taking that extra mile and exceeding your expectations. Thank you for staying with us and continuing to choose our hotel after all of these years. It surely lets us know that... More

Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Needed a room for a night in Palestine, and Holiday Inn is usually a reliable brand. I reserved a room well in advance, and was pleased to be able to reserve a room with a jacuzzi tub (like in the picture on this site). We checked into a hotel that was obviously being renovated. No problem. They had a temporary... More

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

We thank you so much for taking time to let us know about your experience with us here at the Holiday Inn Express Palestine, Texas. I am so sorry to hear that you were not notified of us going through renovation and removing our Jacuzzi tubs. All Holiday Inn Expresses going forward, will be required to remove these tubs as... More

Houston
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I made reservations for my elderly mother and myself in what they call a handicap room. The bathroom had one grab bar to the right of the toilet, to high to reach. That's it! I asked for the manager, and she very politely told me all Holiday Inns are the same and this is what they consider a handicap room.... More

Was this review helpful? Yes
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your review about your recent visit. In order for us to officially name a room a handicap room we first have to go through ADA and become approved. All of our rooms have been inspected and have met every specification that ADA requires. We apologize that these rooms did not meet your needs. If you have an... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 28, 2014

The fact that the hotel is being renovated is undeniable. There are caution signs as soon as you walk in. We had to look around to see the temporary check in desk. The check in lady did not mention a wifi code, nor write one down, so we had to call the front desk once we got to the room.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Palestine, responded to this review

Dear Laempress, Thank you for taking the time to review our hotel. I am delighted that we were able to meet your expectations when it comes to rooms and breakfast offered. Please accept our sincere apologies for any inconvenience you may have experienced due to the on going renovations and if some of our amenities fell below your expectations. We... More

Hallsville, Texas
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 16, 2014

We reserved a block of rooms to accomodate friends and family traveling to attend our daughter's wedding. The front desk staff was absolutely wonderful. Ginger went above and beyond meeting our every need. The hotel, despite the fact it is under construction, was clean and organized. The breakfast provided an excellent variety of foods to choose from, and if it... More

Was this review helpful? Yes 1
Chase S, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your great review. It is extremely gratifying to see that our hard work is paying off. As you know, there are many challenges to be met duting a renovation project like the one we are doing at the Palestine Holiday Inn Express. I will share your review with my staff. They will be pleased and thrilled that... More

Springfield, Missouri
Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 10, 2014

Wish I had known - but they did ok even with no breakfast area and construction all over the hotel. They did offer a breakfast bar but with tables in the lobby and elevator area - I chose to grab and go! The noise level was not bad and they really did their best to make it work. My room... More

Was this review helpful? Yes
namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your response to your recent visit. As you can see, it is a major effort to maintain the level of service necessary during renovation periods. The staff try diligently to assist each guest with whatever their needs may present. I will forward your comments to them and they will see that their efforts are making a difference.... More

1 review
5 of 5 stars Reviewed May 6, 2014

It's been almost a year since I've stayed here, but this place was so accommodating that I had to write a review. They offered excellent service to my entire family for my brother's wedding. We had a large group, and there were no issues with check in or check out. I was travelling here from Canada and was not sure... More

Was this review helpful? Yes
namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your review. It is a pleasure to share your comments with my staff. They enjoy hearing that their efforts make a difference. We strive to give the very best East Texas Hospitality to each of our guests at the Holiday Inn Express, Palestine. Please come visit us again and we will look forward to seeing you soon.... More

Fort Worth, Texas
1 review
4 of 5 stars Reviewed April 9, 2014 via mobile

Clean room and great breakfast. Staff was pleasant and attentive. Had to initial on check-in that car was parked at own risk. That did not leave a warm and fuzzy feeling. Otherwise it was a decent night stay. Hostess Gwen was a sweetie.

Was this review helpful? Yes
namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your response to our survey. We appreciated your input. I will pass your comments on to my staff. They always respond well to positive comments and it validates their actions. Please return and we will strive to give you the best of East Texas Hospitality. You should try our local wineries and visit the Texas State Railroad.... More

Oxford ENGLAND
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 1, 2014

Stayed for two nights, staff were very friendly, particularly the two ladies on reception, however i found the manager to be a bit surly. The hot tub was out of action for 3 weeks, we were looking froward to this and when it was explained when we checked in there was no apology so we asked to be upgraded to... More

Was this review helpful? Yes
namgis62, General Manager at Holiday Inn Express Palestine, responded to this review

Thank you for your response to our survey. I sincerely apologize for your inconvenience. We are in a reconstruction period and the Spa was not available. The outdoor pool area and water were very cold due to the weather and time of year. I am sure they will be available on your next stay. The entire hotel staff is hoping... More

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Additional Information about Holiday Inn Express Palestine

Address: 1030 East Palestine Ave, Palestine, TX 75801
Phone Number:
Location: United States > Texas > Palestine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Palestine 2.5*
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Also Known As:
Holiday Inn Express Palestine Hotel Palestine
Holiday Inn Palestine
Palestine Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Palestine #5 Family Hotel in Palestine
Hotel Class
Official Description (provided by the hotel)
Our house is your house is a tagline most applicable to Holiday Inn Express Hotel Palestine, a luxurious 62-room hotel rated among the most elite Express brand hotels in North Texas. Set among the beautiful pines and dogwood trees, Palestine is considered the Gateway to Texas. Come enjoy the 1800 historic sites that grace Palestine while staying with us. Our hotel offers modern luxury with impeccable service. Our hotel honors include five Reader s Choice Awards for Best Hotel and Excellent Quality Performer rating for unbeatable guest satisfaction. With an outstanding reputation we offer a fresh, clean and comfortable stay. Come and enjoy our newly renovated contemporary hotel guest rooms, equipped with free high-speed Internet, luxurious beds covered in triple-sheeted bedding and upgraded bathrooms with granite counters. Start your day with our hot complimentary breakfast, keep up your workout routine in our well-equipped fitness center and relax in our outdoor pool, heated whirlpool and brand new sauna. For business travelers we offer the convenience of on-site meetings with our personable meeting room and 24 hour business center. Enjoy our spacious guest king rooms, with in-room work desk, easy chair and high-speed internet for all of your business needs. Treat yourself to one of our spacious Jacuzzi suites. We will show you a new level of sophistication, only found at Holiday Inn Express Palestine. ... more   less 
Number of rooms
59

Questions & Answers

Questions? Get answers from Holiday Inn Express Palestine staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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