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Holiday Inn Express Palestine

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1030 East Palestine Ave, Palestine, TX 75801
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1 room 1 guest
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Holiday Inn Express Palestine
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170 Reviews from our TripAdvisor Community

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Traveler rating
    138
    21
    9
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    2
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59
22
4
51
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
  • All months
    (170)
  • Mar-May only
    (50)
  • Jun-Aug only
    (50)
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    (21)
  • Dec-Feb only
    (49)
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1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Holiday Inn Express Hotel while a genealogical society meeting. I was in charge of the meeting so I needed to check in early and needed extra help from the staff. Jackie, Nikki, and Ashley were so friendly and were ready to help. I arrived at 11:00 a.m. and at 10:00 p.m. Jackie was still there, smiling,... More 

Was this review helpful? Yes
Level Contributor
89 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 1 week ago

-I feel the clerk was a bit unprofessional in his attire and attitude as well. We have been here before and received the most amazing service... this was not the case this time. I do not think a large spiral nose ring is apostate... or the ear bud hanging out of one ear was appropriate..... Upon check-in as asked the... More 

Was this review helpful? Yes 2
Chase S, Owner at Holiday Inn Express Palestine, responded to this review

On behalf of our hotel staff, I am writing to let you know how concerned we are the about our facilities and staff failing to deliver during your stay with the Holiday Inn Express in Palestine, Texas. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one, but, it's only through their eyes... More 

McKinney, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very easy hotel to find right off the highway. Rooms are bigger than usual and quiet. Beds are very comfortable. Pool is very clean and great for kids, since the deepest area is only 5 feet. Only problem is that there were never any pool towels available when we used the pool. Free breakfast has both cold and hot choices.... More 

Was this review helpful? Yes
Chase S, Owner at Holiday Inn Express Palestine, responded to this review

Thank you so much for your review of the Holiday Inn Express in Palestine, Texas. Our staff strive to provide the most comfortable stay as possible for all of our guests. Thank you for acknowledging the cleanliness of our property and the politeness of our team. It's excellent reviews like this that assist our guests and future guests in choosing... More 

Olney, United States
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was great, clean and comfortable king bed, comfy, free breakfast, outdoor pool, good location but not much nearby. We were able to park our motorcycle right out front for security. We got recommendations for eating out. Good staff

Was this review helpful? Yes
Chase S, Owner at Holiday Inn Express Palestine, responded to this review

Thank you so much for your recent review of the Holiday Inn Express in Palestine, Texas. It is great to hear that our staff was able to accommodate you in the way that you needed. We are truly grateful to have a great team that enjoy being of service to our guests and makes you feel comfortable while staying with... More 

Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything was great here. Easy check in. Good breakfast. Rooms are clean ame comfortable. Only thing I had issues worth was the Internet kept going down. Would definitely come back here, staff was wonderful.

Was this review helpful? Yes
Chase S, Owner at Holiday Inn Express Palestine, responded to this review

Thank you so much for your review of the Holiday Inn Express in Palestine, Texas. We truly enjoy having you and are so pleased that you choose our hotel to accommodate your needs while you are in East Texas We look forward to seeing you next time and want to thank you for choosing IHG as your hotel brand! More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My company has been working in Anderson County for the last couple of months. We frequently come up on short notice and the size of our group varies from trip to trip. Jackie and her staff have been really amazing in terms of their responsiveness and professionalism. We haven't had a single issue that they haven't addressed with total professionalism.... More 

Was this review helpful? Yes
Chase S, Owner at Holiday Inn Express Palestine, responded to this review

Thank you for your comments regarding your recent stay with us. I will be sure to pass on your nice words to Jackie she just love hearing what a great impact we have on our guests. We are truly grateful to have a great team that enjoy being of service to our guests and make you feel comfortable while staying... More 

Glendale, Arizona
1 review
4 of 5 stars Reviewed 3 weeks ago

This was a great place to stay! I was in the area for work, and the staff was super friendly! Jackie and Marsha greeted us at the front desk and were great in that they offered advice on nearby restaurants. The hotel also provided a great happy hour service with yummy appetizers and alcoholic beverages. I would definitely come back... More 

Was this review helpful? Yes
Chase S, Owner at Holiday Inn Express Palestine, responded to this review

Thank you for your awesome review! We are happy that you enjoyed your stay and that our staff took good care of you I will be sure to pass along your comments to Jackie and Marsha, They will greatly appreciate all of your kind words. We are pleased to know you enjoyed our Manager Reception as well. Holiday Inn Express... More 

raceland
2 reviews
3 of 5 stars Reviewed 3 weeks ago

The outside is attractive but the inside leaves a bit to be desired, but clean. Into fitness centers, use Anytime Fitness or Snap Fitness, not much equipment in their work out room. Breakfast was great thanks to Gwenddyn. Front desk questions was also answered by Nikki and Jackie without problems.

Was this review helpful? Yes
Chase S, Owner at Holiday Inn Express Palestine, responded to this review

Thank you for your review! We are so glad you enjoyed your overall experience with us , and we look forward to seeing you next time you travel our way! We greatly appreciate all of your kind words. Our staff strive to provide the most comfortable stay as possible for all of our guests. Thanks again for staying at Holiday... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Actually have a happy hour for all guests Monday thru Friday with appetizers, beer and wine from 5-7. Had a request for a fan in my room (helps me sleep much better) initially could not help me, but 10 minutes later Marsha arrived with one that she found in house keeping-went above and beyond to satisfy, I was very grateful.... More 

Was this review helpful? Yes
Chase S, Owner at Holiday Inn Express Palestine, responded to this review

Thank you for your review! We are happy that you enjoyed your stay and that our staff took good care of you I will be sure to pass along your comments to Marsha, She will greatly appreciate all of your kind words. We always enjoys seeing you here at Holiday Inn Express in Palestine, Texas. We hope to see you... More 

Des Moines, Iowa
1 review
5 of 5 stars Reviewed 4 weeks ago

Our stay here was for two days. Excellent place to stay and very clean. Gwen was very helpful at check in and Jackie was great at our checkout! Breakfast was good. We would highly recommend this hotel!

Was this review helpful? Yes
Chase S, Owner at Holiday Inn Express Palestine, responded to this review

Jody, Thank you for your great review about Holiday Inn Express in Palestine, Texas. I would like to personally thank you for your recent review of our hotel. We strive to do our best and provide the best service in Palestine. We look forward to your next visit through East Texas and would love to have you back. More 

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