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All 10 Palestine hotels

Comfort Suites

2.5 of 5 Hotel   |   301 Willow Creek Parkway, Palestine, TX 75801
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Ranked #2 of 10 Hotels in Palestine
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
david n
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124 reviews from our community

Traveler rating
    93
    24
    4
    1
    2
See reviews for
47
23
3
21
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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1 review
4 of 5 stars Reviewed 1 week ago via mobile

We stayed one night while visiting the Polar Express. Room was extremely clean and close proximity to downtown. Complementary breakfast was good but seating area is way to small for guests to enjoy breakfast. Overall, great place to stay and beds were amazing !

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your positive review. We take pride in providing a clean, comfortable stay and superior guest service, and our goal is to exceed our guests' expectations when they choose to stay with us. We are always interested in making improvements so that every stay will be even better than the previous one. Thanks again, and we look... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The staff was wonderful. I highly recommend this hotel. Kim, India and Abby were awesome. I have never stayed in a cleaner hotel. We loved the 100% smoke-free atmosphere. We all felt safe in the parking lot also.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. I have shared your comments with my staff, and they join me in my appreciation. We are very proud of our hotel and of the service we provide. We know our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations. We... More 

Lac du Flambeau, Wisconsin
Top Contributor
232 reviews 232 reviews
56 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Heading toward San Antonio, we chose to stay here overnight. Lovely, new (?) location had coffee and cookies available in the lobby at check in and a roomy breakfast area. Our room was clean and spacious; good wifi connection, too. Breakfast was good, hot and plentiful. Only downside was the bathroom lighting; side wall sconces didn't give enough light.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your gracious comments. We are, in fact, Palestine's newest hotel, and its only all-suite hotel. Our goal is to surpass our guests' expectations and provide a clean, comfortable stay and personalized guest service. We are glad you enjoyed your time with us, and we look forward to seeing you again the next time you visit the... More 

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I always hate to work on holidays but this hotel and Ms. Carol Nelson made it worth it. It was only 1 night and that is the only sad part. I wish we could have stayed there the entire holiday week. She was so kind. She took pics for us, let my kids feel comfortable, made check in so pleasant.... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your very kind words! We want every guest to feel at home when they stay with us, and I am glad that you and your family enjoyed your visit here. It was an absolute pleasure to meet you and your family, and we look forward to having you stay with us the next time you visit... More 

Taylor, AR
1 review
5 of 5 stars Reviewed December 17, 2014

Very kid friendly and rooms were larger than usual.. Beds were comfortable. Breakfast was good, but could have had a little more variety. Kids enjoyed being able to swim in the indoor heated pool. Location of hotel was excellent.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your gracious comments. We are so happy that you and your family enjoyed our hotel and its amenities, including our indoor heated pool. We want every guest to feel at home when they stay with us, and many of our guests do return year after year to ride the train, visit family and friends, and spend... More 

1 review
5 of 5 stars Reviewed December 15, 2014 via mobile

We stayed here this weekend after doing the Polar Express. We had our daughter who is 4 and my niece who is 6. We had a great stay from beginning to end. The night manager was very nice and made check in easy. They even gave the girls each a welcome bag with candy, temporary tattoo, erasers, and pencils. It... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind and detailed review of your stay with us! Our goal is not just to meet, but to exceed our guests' expectations when they stay with us. We love to provide our guests with an extra-special stay during Polar Express season. Of course, any time of year, we provide a clean, comfortable stay with personalized... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 10, 2014

The only complaint about this hotel is the noise level when we were there. It was the first weekend of the Polar Express and there were tons of kids in the hotel. We were on the first floor and the noise above us was very annoying. The rooms were great (King suite with Jacuzzi tub in the room) but the... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your feedback. It's true that when the kids are filled with excitement over the Polar Express, they tend to be exuberant. For that reason, some guests request that we assign them rooms on the top floor to avoid having anyone above them. We do our best to accommodate such requests so that we may provide every... More 

Oklahoma
Top Contributor
86 reviews 86 reviews
52 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 5, 2014

This hotel appeared newer and was clean. The room was spacious and the bed comfortable. When we were there, the internet was very slow. There was a burnt out light bulb in the bathroom so the light in there was not great. After using one Kleenex, the box was empty and there was not another box to replace it. There... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your feedback. We appreciate our guests letting us know what they enjoyed about their stay. It is equally important to us to know what opportunities exist for us to improve our guests' experience. Your comments are important to us, and we will use them to make improvements where needed. We hope you will stay with us... More 

1 review
5 of 5 stars Reviewed November 29, 2014 via mobile

The entire stay was perfect for our family. The service was outstanding from check-in to our depature breakfast. The food was endless and was more than enough for all of the families staying overnight. This was our 3rd trip to the Polar Express and first time at this hotel. This was the best hotel we have stayed in. It was... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your gracious comments! We know that our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations. We are glad that you and your family enjoyed our hotel and its amenities, We want every guest to feel at home here, and we look forward to... More 

Arnold
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 18, 2014

Just a note, this is Comfort Inn and Suites...every room is a suite. The staff couldn't have been more helpful to make our stay a wonderful experience. The room was clean, spacious and very, very nicer. The wifi was excellent and the manager even made sure the hot tub was hot as it was a very cold night. Overally, a... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your generous feedback. Our goal is for every guest to experience a clean, comfortable stay and top-notch guest service. We are glad that you enjoyed our hotel's amenities including our indoor heated pool and outdoor hot tub. We have received many positive comments about our Truly Yours bedding program featuring both soft and firm pillows. We... More 

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Additional Information about Comfort Suites

Address: 301 Willow Creek Parkway, Palestine, TX 75801
Phone Number:
Location: United States > Texas > Palestine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 66
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Hotel Style:
#3 Family Hotel in Palestine
#3 Romantic Hotel in Palestine
#3 Business Hotel in Palestine

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