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All 10 Palestine hotels

Comfort Suites

2.5 of 5 Hotel   |   301 Willow Creek Parkway, Palestine, TX 75801
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92%
Ranked #2 of 10 hotels in Palestine
Certificate of Excellence 2014
A recent review
  • Overview
  • Reviews (94)
  • Photos (10)
  • Amenities
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  • Room tips (24)
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94 people have reviewed this hotel

Traveler rating
    72
    15
    4
    1
    2
See reviews for
41
13
3
17
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Dallas
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel was clean, close to Walmart , Brookshires, and restuarants. The front desk person, Erica, was Extremely helpful and gave me a great idea on where to eat. I did not like the breakfast. There were no eggs which is what I eat as a protien option. The pool was CLEAN and the work out room was clean also.... More

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Austin, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

Friendly, helpful service all around. Thankful for the help I received getting the type of room needed. Also thanks for not having to change rooms. We had a great time and will definitely stay there again.

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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for my brothers wedding. It was conviently located near resturants, Walmart, etc. the staff was very nice, rooms were very nice and the beds were very comfortable! The breakfast both days were very good also!

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your gracious comments. Our goal is to offer our guests a comfortable, enjoyable stay and superior guest service. As Palestine's newest hotel, we are proud to offer each guest a clean, spacious suite with all the comforts of home. We receive many positive comments about our hotel's location away from road and railroad noise - just... More

Bella Vista
Contributor
16 reviews 16 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 21, 2014

We've stayed here before and will stay again. Love that a family of fivehas the ability to be in one room thanks to the suite set up. Great location. Only problem was the pool room had a funky smell. Very good breakfast.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thank you so much for your kind words. We are glad you and your family enjoyed our hotel and all that it has to offer, and that you have chosen to return and stay with us again. I have shared your comments with our staff, and we hope to see you again the next time you and your family visit... More

Reserve
2 reviews
5 of 5 stars Reviewed June 10, 2014

A wonderful hotel! The staff was very friendly, helpful and seemed to truly want our stay to be pleasant. The dining area was very well stocked for breakfast. Our room was very clean comfortable and spacious. The guest laundry room was clean and well lit. When asked for dinner suggestions, the lady at the desk sent us to a lovely... More

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Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your positive feedback! We pride ourselves on offering first-class guest service in a clean, comfortable setting that is just slightly off the beaten path, but close to everywhere you want to be. We are so glad you enjoyed our hotel and all that it has to offer. Thanks again, and we look forward to having you... More

McKinney, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 9, 2014

We had, for all intents and purposes, a nice stay at the Comfort Suites in Palestine. Staff was very friendly, room was clean, linens were fresh, bed was VERY comfortable, hot water on demand, refrigerator was very cold, which kept our beverages nice and frosty. A few items were somewhat of a disappointment, but are easily rectifiable and should not... More

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Was this review helpful? Yes 1
Carol N, Manager at Comfort Suites, responded to this review

Thank you for taking the time to offer such detailed feedback. Our goal is not just to meet, but to exceed our guests' expectations when they stay with us, and we are very interested in improving the guest experience in any way possible. Our Guest Service Agents place a courtesy call shortly after check-in to ensure that the guest's room... More

1 review
4 of 5 stars Reviewed June 8, 2014 via mobile

From the moment we checked into the hotel every person we came into contact was friendly, upbeat, helpful & professional. They have mastered the art of customer service. The only downsize was the refrigerator had been turned all the way up & had frozen. We assured the desk clerk we did not need the fridge so it was not a... More

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Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. We pride ourselves on offering clean, comfortable accommodations and first-class guest service to our guests. Our goal is that you feel at home here; when you stay with us, you are part of the Comfort Suites Palestine family. I will be sharing your feedback with our staff, and I a sure it will... More

Andover, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

This is a very clean and comfortable hotel. Our room was large and we enjoyed our stay. The location was excellent and near to family. The staff were very helpful and friendly. We would recommend this hotel to anyone whop wants to stay in the Palestine, Texas area.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. We know our guests have expectations when they stay with us, and our goal is to exceed those expectations and provide clean, comfortable accommodations and superior guests service. We are glad you enjoyed your stay, and we look forward to seeing you again the next time you visit the Palestine area. Best regards,... More

Texas
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 30, 2014

We stayed Saturday night at Comfort Suites in Palestine, TX. Everything was excellent except the Sunday morning breakfast. Cold pastries, toaster waffles, toast or cold cereal were the only options. A family member who had a Saturday breakfast, said it was a full breakfast. It wasn't a detriment to anyone, just a minor disappointment. Would definitely go back.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks for your positive and candid feedback. We are glad that your experience with us was a positive one. I'm sorry we did not exceed your expectations with regard to breakfast; and I am also somewhat confused: We offer hot breakfast selections every day of the week; Sunday's hot breakfast menu includes sausage, gravy, and biscuits as well as freshly-made... More

1 review
5 of 5 stars Reviewed May 25, 2014 via mobile

We stay stay here on a monthly basis when we go visit my husband in Tennessee Colony. I wouldn't stay anywhere else. AAA service. They already know me by name...Woop Woop!🙌 SUPER FRIENDLY PLACE TO STAY........INDOOR POOL SO MY KIDS ENJOYED IT IN WINTER TIME AS WELL.....Thanks, Marisela Pena Salaiz San Diego, Texas

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for such positive feedback! We are so happy that you and your family enjoyed our hotel and all its amenities, especially our indoor pool. We want our guests to feel at home when they stay with us, and we are glad that you feel welcome here. Thanks again, and we look forward to seeing you the next... More

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Additional Information about Comfort Suites

Address: 301 Willow Creek Parkway, Palestine, TX 75801
Phone Number:
Location: United States > Texas > Palestine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Palestine #4 Family Hotel in Palestine
Hotel Class
Official Description (provided by the hotel)
The newest hotel in Palestine, we offer 66 spacious suites, each with King or 2 Queen beds, partial room divider, living area with pull-out sofa, flat-screen TV, mini fridge, microwave, and desk. We provide our guests with a 100% smoke-free environment. All rooms have free high-speed wireless/wired internet, and our amenities include an indoor heated pool, outdoor hot tub, fitness center, guest laundry facilities, business center, and a complimentary full hot breakfast. We pride ourselves on providing a superior level of guest service, and we look forward to exceeding your expectations. ... more   less 
Number of rooms
66

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