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Comfort Suites

Certificate of Excellence
2.5 of 5
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301 Willow Creek Parkway, Palestine, TX 75801
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Choice Privileges Points
Comfort Suites
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Ranked #3 of 10 Hotels in Palestine
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Vic F Hanover, Pennsylvania
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143 reviews from our community

Traveler rating
    107
    28
    4
    1
    3
See reviews for
51
29
5
26
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Hanover, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

First time at a Comfort Inn Suites and we loved it. Just traveling through and it was above average for us with just staying one night. Staff was great and it felt as if they were very gracious towards us in choosing their inn.

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Cookville, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Clean, comfortable and great breakfast! The room was well appointed with comfortable beds and plenty if pillows. Having the separate seating area allowed for one of us to work while the other relaxed. Plenty of hot water too!

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Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for such a positive review! As Palestine's only all-suite hotel, we offer our guests a spacious suite for the price of a standard hotel room. Our many amenities, including our indoor pool, outdoor spa, and complimentary full hot breakfast, make staying with us an even better value. We are glad you enjoyed your time with us, and... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a very enjoyable stay. Beds were very comfortable and it was extremely quiet. I never sleep well in new places, but I was out like a light. Staff was very nice and courteous. Thank you a wonderful stay!

Review collected in partnership with this hotel

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Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your generous comments. I have shared them with my staff, and they join me in expressing gratitude for your kind words. We pride ourselves on providing a clean, comfortable stay and superior guest service. We are glad you enjoyed our hotel and its amenities. Thanks again for taking the time to share your feedback, and we... More 

New Bern, North Carolina
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It started with a Choice Privileges membership recognition board in the foyer. The hotel is 5 years old and still smells new. Everything is in excellent shape. The breakfast bar was above standard and good quality. Staff was friendly and very helpful. The GM is hands on and it shows. This hotel is located in a quiet area with great... More 

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Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for such a positive review! We take pride in our hotel and in providing our guests with a clean, comfortable stay and exceptional guest service. We know that our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations. We thank you for being a Choice... More 

Beaumont, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff at the front was very friendly and helpful. My name was on a white board welcoming me to the hotel. The room was clean and comfortable. I love Comfort Suites and always stay in them. Overall, my stay was excellent!

Review collected in partnership with this hotel

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Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your generous comments. Our goal is to exceed our guests' expectations when they stay with us. We are glad you enjoyed your time in Palestine, and that we were able to provide you with a positive guest experience. We hope to see you again the next time your travels bring you to our town. Best regards,... More 

Vicksburg
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is absolutely beautiful. I don't usually stop on my way to Mississippi from south Texas, but spent too much time in Austin. I used my ChoiceHotels app on my phone and found this location in Palestine. It was easy to find, and was very, very nice. Staff was marvelous. Breakfast ladies the next morning were very accommodating as... More 

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Carol N, Manager at Comfort Suites, responded to this review

Thank you for taking the time to leave such a positive review! We want every guest to feel at home here, and to enjoy our hotel and its amenities along with our personalized guest service. We are glad you had a good experience with us, and we look forward to having you stay with us again the next time you... More 

Round Rock, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

We were in Palestine for the Dogwood Brunch train ride. We've stayed at other Comfort Suites in different states and have always been very pleased - the Palestine Comfort Suites was no different. The hotel was outstanding. Everything was very clean, the bed was more comfortable than our's at home! The staff was great and the hotel grounds were beautiful.... More 

Review collected in partnership with this hotel

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Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for taking the time to provide your comments and feedback. We are always looking for ways to provide an even better experience to our guests. I am glad you enjoyed our hotel and its amenities during your visit. We are actually about to begin renovating our Fitness Center, including new wallcovering and new flooring. You should see... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

When I checked in the Attendant asked if I would like an upper level room instead of ground floor because it may be quieter, less foot traffic. She put me on the 2nd floor which was very quiet and comfortable. It's always nice when staff steps forward for that little something extra.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. We like to let our guests know that we appreciate them, and to go above and beyond when it comes to guest service. We know you have a choice when it comes to your lodging needs, and we want to give you a reason to choose us the next time you visit Palestine.... More 

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had to stay here when the ice was bad and we needed to be closer to my husbands job. The hotel was incredibly clean, warm and welcoming. Our room was a lot cleaner than a lot of hotels I have stayed before. My only disappointment was the price. I thought for palestine it was a little over priced. But, I... More 

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Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your comments. We work hard to exceed our guests' expectations and provide a clean, comfortable stay with personalized guest service. Rates do fluctuate throughout the year based on many variables, but I personally monitor them to be sure that we are competitive and provide a great value for the price. We look forward to having you... More 

Austin, Texas
1 review
4 of 5 stars Reviewed 4 weeks ago

This is a very nice hotel just 2 miles from the Historic Downtown area of Palestine. We liked everything about it except the Wi Fi was very poor, low signal strength in the rooms and when connected very slow and frequent drops.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your feedback - we are always interested in knowing how we can improve our guests' experience when they stay with us. We are happy that you enjoyed our wooded location away from traffic and railroad noise, yet convenient to Downtown Palestine. We like to say we are just slightly off the beaten path, yet close to... More 

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