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Comfort Suites

Certificate of Excellence
2.5 of 5
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301 Willow Creek Parkway, Palestine, TX 75801
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Choice Privileges Points
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1 room 1 guest
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Comfort Suites
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166 Reviews from our TripAdvisor Community

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Traveler rating
    125
    31
    6
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63
29
5
33
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • Mar-May only
    (36)
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Nowhere USA
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I travel for business. When I first called the hotel, they did not take the Corporate Lodging Card. Later that week, the manager called my house (I was out on business) and told my husband that when I came back, they would be set up for CLC and she gave him her telephone number if I needed to call her.... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for taking the time to post your review. We are proud to have had you as our very first CLC guest, and we are so glad you enjoyed your stay with us. We find that our guests enjoy our quiet, wooded location far enough off the loop to eliminate road and railroad noise, yet convenient to everywhere... More 

San Diego, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Updated/modern property with very clean rooms, extremely comfortable beds, and excellent customer service. Location was great as it is close to everything. We would definitely come back and stay again.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. We pride ourselves on providing a clean, comfortable stay and superior, personalized guest service. We like to say that our peaceful, wooded location is "slightly off the beaten path, yet close to everywhere you want to be." We are so happy that you enjoyed your stay with us, and we look forward to... More 

Brazoria, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

From the moment we walked in the staff could not do enough to help us. Abby at the front desk was awesome. She went above and beyond making our stay nice. I was concerned because our two rooms wrapped around the elevator but we never heard it. If you need to stay in Palestine I would highly recommend this hotel.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for taking the time to post such a positive review! I have shared your comments with my staff, and they join me in thanking you for your kind words. We want our hotel to feel like a "home away from home" for our guests, and we pride ourselves on providing top-notch guest service so our guests will... More 

Houston
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Everything was great. There was absolutely nothing to complain about. The staff and accommodations were excellent. The breakfast was plentiful with lots of variety. The only thing I could not eat were the eggs. The waffles and meat more than made up for the eggs.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your generous comments. Our goal is to exceed our guests' expectations and provide an experience that will bring them back again and again. We are glad you enjoyed our hotel and all that we have to offer. We hope to have you stay with us again the next time you visit the Palestine area. Best regards,... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 20, 2015

We just completed a three-night stay in this new Comfort Suites location. It did not disappoint. The facility is up to their usual high standards. The staff was considerate and efficient, the breakfasts were very good. The room was clean, comfortable and well stocked with towels, linens, toiletries, refrigerator, microwave, coffeemaker and supplies. And it is located in a good... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your generous comments. We are glad that you enjoyed our hotel and all that we have to offer. We know that our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations and provide outstanding accommodations and superior guest service. We look forward to having... More 

Haltom City, Texas
1 review
5 of 5 stars Reviewed July 19, 2015

Everything was new, clean and functional. Front desk lady at checkin very helpful in finding a nearby restaurant. Bed was very comfortable. Very quiet. Did not have a chance to try breakfast as I had to leave early.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. As Palestine's newest hotel, we work hard to keep things looking fresh and clean for our guests. We pride ourselves on providing a comfortable stay coupled with superior guest service. We are glad that you enjoyed your visit with us, and we look forward to having you stay with us again the next... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 12, 2015

My family and I (20 total) stayed here during the 4th of July weekend. The stay was great, rooms were clean and we plan to return. The rooms were a nice size. Decor was great. Staff was very welcoming and nice. The kids enjoyed the pool.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for taking the time to post such nice comments! We are very happy that you and your family enjoyed our hotel and its amenities, including our indoor pool. We want every guest to feel at home here, and to experience the personalized guest service that sets us apart from other hotels. We look forward to having you... More 

blytheville, ar
1 review
5 of 5 stars Reviewed July 10, 2015

This stay was fantastic. I got a free upgrade to a Jacuzzi room. The room was very clean, front desk clerk was very professional at check in and check out. Will stay again. We have stayed before as a family gathering in town, but this time it was better than the last.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thank you for taking the time to post such a positive review! We know that our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations. We are happy that you enjoyed your stay with us. We appreciate our loyal Choice Privileges guests, and look forward to having you... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2015

We stayed here for the weekend while in town for a wedding. When we walked in our name was on a white board welcoming us as Choice Privilege Members. To us it's the small details that mean the most. The staff was friendly. The room was clean and roomy. I had no complaints about this hotel and would highly recommend... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. We are so glad that you enjoyed our hotels and its amenities, including our newly upgraded high-speed wireless Internet. We want all of our guests to feel at home when the stay with us, and we pride ourselves on providing a clean, comfortable stay with personalized guest service. We especially appreciate your loyalty... More 

Beaumont
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 8, 2015

Very nice sized room, King bed with a fold out couch. Breakfast area well kept. Hard to tell exactly where to turn off the loop road. Check in staff very nice. Very clean and very quiet. Very large lobby that was good for gathering to talk with friends.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for taking the time to share your review. We want our guests to feel at home when they stay here. Our guests tell us that they really appreciate our roomy suites, quiet, wooded location, and personalized guest service. We know that our guests have expectations when they choose to stay with us, and our goal is not... More 

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