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Comfort Suites

Certificate of Excellence
2.5 of 5
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301 Willow Creek Parkway, Palestine, TX 75801
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Choice Privileges Points
Comfort Suites
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Ranked #3 of 10 Hotels in Palestine
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Benton R
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162 Reviews from our TripAdvisor Community

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Traveler rating
    121
    31
    6
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    3
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60
29
5
32
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
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English first
  • All months
    (162)
  • Mar-May only
    (36)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (44)
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Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just completed a three-night stay in this new Comfort Suites location. It did not disappoint. The facility is up to their usual high standards. The staff was considerate and efficient, the breakfasts were very good. The room was clean, comfortable and well stocked with towels, linens, toiletries, refrigerator, microwave, coffeemaker and supplies. And it is located in a good... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your generous comments. We are glad that you enjoyed our hotel and all that we have to offer. We know that our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations and provide outstanding accommodations and superior guest service. We look forward to having... More 

Haltom City, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Everything was new, clean and functional. Front desk lady at checkin very helpful in finding a nearby restaurant. Bed was very comfortable. Very quiet. Did not have a chance to try breakfast as I had to leave early.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. As Palestine's newest hotel, we work hard to keep things looking fresh and clean for our guests. We pride ourselves on providing a comfortable stay coupled with superior guest service. We are glad that you enjoyed your visit with us, and we look forward to having you stay with us again the next... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I (20 total) stayed here during the 4th of July weekend. The stay was great, rooms were clean and we plan to return. The rooms were a nice size. Decor was great. Staff was very welcoming and nice. The kids enjoyed the pool.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for taking the time to post such nice comments! We are very happy that you and your family enjoyed our hotel and its amenities, including our indoor pool. We want every guest to feel at home here, and to experience the personalized guest service that sets us apart from other hotels. We look forward to having you... More 

blytheville, ar
1 review
5 of 5 stars Reviewed 2 weeks ago

This stay was fantastic. I got a free upgrade to a Jacuzzi room. The room was very clean, front desk clerk was very professional at check in and check out. Will stay again. We have stayed before as a family gathering in town, but this time it was better than the last.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thank you for taking the time to post such a positive review! We know that our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations. We are happy that you enjoyed your stay with us. We appreciate our loyal Choice Privileges guests, and look forward to having you... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed here for the weekend while in town for a wedding. When we walked in our name was on a white board welcoming us as Choice Privilege Members. To us it's the small details that mean the most. The staff was friendly. The room was clean and roomy. I had no complaints about this hotel and would highly recommend... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. We are so glad that you enjoyed our hotels and its amenities, including our newly upgraded high-speed wireless Internet. We want all of our guests to feel at home when the stay with us, and we pride ourselves on providing a clean, comfortable stay with personalized guest service. We especially appreciate your loyalty... More 

Beaumont
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very nice sized room, King bed with a fold out couch. Breakfast area well kept. Hard to tell exactly where to turn off the loop road. Check in staff very nice. Very clean and very quiet. Very large lobby that was good for gathering to talk with friends.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for taking the time to share your review. We want our guests to feel at home when they stay here. Our guests tell us that they really appreciate our roomy suites, quiet, wooded location, and personalized guest service. We know that our guests have expectations when they choose to stay with us, and our goal is not... More 

Whitehouse, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Wonderfull staff and acomations. My grand daughter loved the pool and I didn't have to worry about her getting sunburned. The breakfast was very nice and we both enjoyed it. The parking is convenient. I will be going back often.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for taking the time to post such a positive review! We are glad you and your family enjoyed our hotel and its amenities, especially our indoor pool. We want every guest to feel at home when they stay with us, and to enjoy their time here. We hope to see you again the next time you visit... More 

Springfield, Missouri
5 of 5 stars Reviewed 4 weeks ago

The Staff at this hotel is great, especially the lady who takes care of breakfast area. She was so sweet. The front desk Staff was always cordial after entering and departing each day. We were there three days and got to know them like friends.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your generous comments. I have shared them with our staff, and they join me in thanking you for your kind words. We strive to provide every guest with a clean, comfortable stay and superior guest service. The fact that you felt as though you were staing with friends tells me that we did our job well.... More 

New Braunfels
1 review
3 of 5 stars Reviewed 4 weeks ago

The desk staff was very nice. Room was clean. The indoor pool room was so hot we could not stay in it. The water was cool but the room was hotter than it was outdoors. We complained but were told there was nothing they could do. Breakfast was not good. Eggs were terrible. Ate out the second morning.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for taking the time to share your feedback. We are always interested in knowing what our guest think, and we are always seeking to improve the guests' experience. We did have issues with the dehumidifier in our pool area during your stay, which were beyond the control of our staff, for which we do apologize. We have... More 

Cypress
1 review
4 of 5 stars Reviewed 4 weeks ago

Great hotel to stay in for a great price! I have nothing but good things to say about my stay here, the service was good, free breakfast is a plus, the rooms were clean and the beds were comfortable. This will be my choice hotel next time I come into town!

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for taking the time to post such a positive review! We work hard to provide each guest with a clean, comfortable stay, in pleasant surroundings, coupled with personalized guest service. We are so glad that you enjoyed our hotel and all that we offer. We want every guest to feel at home here, and your comments will... More 

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