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All 10 Palestine hotels

Comfort Suites

2.5 of 5 Hotel   |   301 Willow Creek Parkway, Palestine, TX 75801
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Ranked #2 of 10 Hotels in Palestine
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Homer W Cuenca, Azuay, Ecuador
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128 reviews from our community

Traveler rating
    96
    25
    4
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48
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23
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Cuenca, Azuay, Ecuador
Top Contributor
90 reviews 90 reviews
14 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at many Choice Hotels while travelling on business, 100 plus nights a year, properties are fairly standard and very comfortable. Always clean and great beds are great. At this location the staff were sincerely friendly. I look forward to my next visit.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your positive comments, and thank you for your loyalty to the Choice Hotels brand. We take pride in our hotel, and especially in providing a superior level of personalized service to our valued guests. We appreciate your business, and we look forward to having you stay with us again the next time you visit our area.... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Friendly staff, clean room, and comfortable beds. For the price, I was expecting much less and therefore, quite surprised by the perks - free high-speed internet, hot breakfast, living/sitting area in room, and quality toiletries. Business center was small (like most hotels), but it had everything I could have possibly needed. I would definitely recommend this hotel over the other... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words! We know that our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations. We are so glad you enjoyed our hotel and its amenities. We certainly hope to see you again the next time you visit the Palestine area, and we... More 

Burleson, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Comfort Suites in Palestine is our home away from home. We have stayed there many times in the past one and a half years, even recognized by some of the staff. We have no complaints, just kudos to this establishment. All our requests for either an early check in or a late check out are met with positive responses. We... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your positive comments! We are thrilled that you think of us as your home away from home - that is the highest compliment we could receive. We want every guest to feel at home here, and we work hard to provide personalized guest service to enhance our comfortable accommodations. We sincerely appreciate your repeated stays with... More 

La Porte, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I were on a trip through the piney woods wine trail visiting several vineyards and spent the night in Palestine. The girl at the front desk greeted us with a big smile even thought we were probably her last check-in for the night. The room was exceptionally clean and very roomy. The breakfast was wonderful and well... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your generous comments. We are so glad that you enjoyed your stay with us during your trip through the East Texas Wine Trail. We know that our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations. My staff and I work hard to provide... More 

1 review
4 of 5 stars Reviewed January 21, 2015

We stayed one night while visiting the Polar Express. Room was extremely clean and close proximity to downtown. Complementary breakfast was good but seating area is way to small for guests to enjoy breakfast. Overall, great place to stay and beds were amazing !

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your positive review. We take pride in providing a clean, comfortable stay and superior guest service, and our goal is to exceed our guests' expectations when they choose to stay with us. We are always interested in making improvements so that every stay will be even better than the previous one. Thanks again, and we look... More 

1 review
5 of 5 stars Reviewed January 18, 2015

The staff was wonderful. I highly recommend this hotel. Kim, India and Abby were awesome. I have never stayed in a cleaner hotel. We loved the 100% smoke-free atmosphere. We all felt safe in the parking lot also.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. I have shared your comments with my staff, and they join me in my appreciation. We are very proud of our hotel and of the service we provide. We know our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations. We... More 

Lac du Flambeau, Wisconsin
Top Contributor
235 reviews 235 reviews
57 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed January 9, 2015

Heading toward San Antonio, we chose to stay here overnight. Lovely, new (?) location had coffee and cookies available in the lobby at check in and a roomy breakfast area. Our room was clean and spacious; good wifi connection, too. Breakfast was good, hot and plentiful. Only downside was the bathroom lighting; side wall sconces didn't give enough light.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your gracious comments. We are, in fact, Palestine's newest hotel, and its only all-suite hotel. Our goal is to surpass our guests' expectations and provide a clean, comfortable stay and personalized guest service. We are glad you enjoyed your time with us, and we look forward to seeing you again the next time you visit the... More 

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2014

I always hate to work on holidays but this hotel and Ms. Carol Nelson made it worth it. It was only 1 night and that is the only sad part. I wish we could have stayed there the entire holiday week. She was so kind. She took pics for us, let my kids feel comfortable, made check in so pleasant.... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your very kind words! We want every guest to feel at home when they stay with us, and I am glad that you and your family enjoyed your visit here. It was an absolute pleasure to meet you and your family, and we look forward to having you stay with us the next time you visit... More 

Taylor, AR
1 review
5 of 5 stars Reviewed December 17, 2014

Very kid friendly and rooms were larger than usual.. Beds were comfortable. Breakfast was good, but could have had a little more variety. Kids enjoyed being able to swim in the indoor heated pool. Location of hotel was excellent.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your gracious comments. We are so happy that you and your family enjoyed our hotel and its amenities, including our indoor heated pool. We want every guest to feel at home when they stay with us, and many of our guests do return year after year to ride the train, visit family and friends, and spend... More 

1 review
5 of 5 stars Reviewed December 15, 2014

We stayed here this weekend after doing the Polar Express. We had our daughter who is 4 and my niece who is 6. We had a great stay from beginning to end. The night manager was very nice and made check in easy. They even gave the girls each a welcome bag with candy, temporary tattoo, erasers, and pencils. It... More 

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind and detailed review of your stay with us! Our goal is not just to meet, but to exceed our guests' expectations when they stay with us. We love to provide our guests with an extra-special stay during Polar Express season. Of course, any time of year, we provide a clean, comfortable stay with personalized... More 

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Additional Information about Comfort Suites

Address: 301 Willow Creek Parkway, Palestine, TX 75801
Phone Number:
Location: United States > Texas > Palestine
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 66
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Hotel Style:
#2 Romantic Hotel in Palestine
#3 Business Hotel in Palestine
#3 Family Hotel in Palestine

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