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All 10 Palestine hotels

Comfort Suites

2.5 of 5 Hotel   |   301 Willow Creek Parkway, Palestine, TX 75801
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Ranked #2 of 10 Hotels in Palestine
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
MissouriRVTraveler Arnold
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116 reviews from our community

Traveler rating
    88
    21
    4
    1
    2
See reviews for
47
20
3
20
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Arnold
Contributor
13 reviews 13 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Just a note, this is Comfort Inn and Suites...every room is a suite. The staff couldn't have been more helpful to make our stay a wonderful experience. The room was clean, spacious and very, very nicer. The wifi was excellent and the manager even made sure the hot tub was hot as it was a very cold night. Overally, a... More

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your generous feedback. Our goal is for every guest to experience a clean, comfortable stay and top-notch guest service. We are glad that you enjoyed our hotel's amenities including our indoor heated pool and outdoor hot tub. We have received many positive comments about our Truly Yours bedding program featuring both soft and firm pillows. We... More

1 review
5 of 5 stars Reviewed 1 week ago

This was one of the best hotel rooms in which I've ever stayed. Really loved the comfortable couch and matching chair (which were a surprise) and the other amenities like a refrigerator, microwave, etc.. I had requested a handicaped accessible room, so the larger space made it much easier to get around with my walker. The bathroom and it's facilities... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. We are glad you enjoyed our hotel and all that it has to offer. Our goal is for our guests to feel at home when they stay with us, and experience a clean, comfortable stay with top-notch guest service. We look forward to seeing you the next time you visit the Palestine area.... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed for one night prior to going on the Train ride from Palestine to Rusk. Amazing location just off the loop but off the road. Very quiet and the grounds were lovely with the gazebo for sitting and looking at the view. Very clean, the staff was so friendly and professional and the facility looked brand new. Our room... More

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for such a positive review!. I am so glad you enjoyed our hotel and its amenities. We hope you'll bring your swimsuit next time so you can enjoy our indoor heated pool and outdoor spa. Our guests love our peaceful, wooded setting, just far enough off the road to eliminate the sounds of traffic, yet still close... More

Cleburne, Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed for one night prior to a major bicycle ride. This place looked like it was brand new. Very well decorated and attractive to stay at. Erica checked us in and was extremely friendly as well as very professional/polished/efficient at her job. She provided top notch customer service. The hot breakfast was great and hit the spot before our... More

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. We know that our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations. We are thrilled that you enjoyed our hotel and all that we have to offer, including our personalized guest service. Thanks again, and we look forward to having... More

Weatherford, Texas
2 reviews
4 of 5 stars Reviewed 4 weeks ago

We were checked in by Cecilia, who was very friendly! The place is really pretty... I love that you can't see the road even though it's right off the loop. All you see are trees. The hot tub was amazing! When we first tried it, it was cold, but Cecilia turned the heat on and it warmed up nicely in... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your generous comments. I am so glad you enjoyed our hotel and all that it has to offer. Our guests love our peaceful, wooded setting, just far enough off the road to eliminate the sounds of traffic, yet still close to everywhere you want to be. We work hard with the goal of exceeding our guests'... More

1 review
5 of 5 stars Reviewed October 13, 2014

Awsome just wont describe this motel/hotel. Clean..squeaky clean. Staff..cant do enough to make your stay enjoyable. Rooms are AAA+, Breakfast AAA+, The entire complex is excellent. Teresa at front desk is now our friend away from home. Made our check in a snap. Called our room later to make sure all was ok and if we needed something do not... More

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for such a positive review! We strive to provide each of our guests with a clean, comfortable stay and personalized guest service. Nothing makes us happier than knowing that we have not only met, but exceeded our guests' expectatioins. I have shared your feedback with Teressa and the rest of our staff. I know it will encourage... More

Houston, Texas
1 review
5 of 5 stars Reviewed October 6, 2014

We greatly enjoyed our stay. Very nice room, clean, spacious and modernly styled. Comfortable bed, friendly service, good water pressure; a good stay all around. Everything was in working order and the room was very quiet. The service was friendly and accommodating. We requested a crib for our toddler and received it right away. Some of the breakfast wasn't all... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your positive comments. We are goad that you enjoyed our hotel and all that it has to offer. Our goal is for each of our guests to feel at home when they stay with us, and to exceed expectations when it comes to guest service. We thank you again for your feedback, and we look forward... More

TX
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 30, 2014

I've stayed at the Comfort Suites in Palestine on other occasions. Every time has been a pleasure. The hotel staff is courteous and friendly. The rooms are clean. And the hotel is in a great location.....easy to get in and out of and far enough from a major road that there's no traffic noise.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. We take great pride in providing our guests with a clean, comfortable stay and superior guest service. We are glad you enjoyed our hotel and its location. We like to say we're "slightly off the beaten path, but close to everywhere you want to be." I have shared your feedback with our staff,... More

Lake Jackson, Texas
1 review
5 of 5 stars Reviewed September 20, 2014

The hotel was excellent but the handicap accessible room we had was the furthest away from the elevator. This would be ok if using a wheelchair but my husband uses a walker. I did not ask but next time will request a room closest to elevator.

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your review and feedback. We are always interested in knowing what our guests think so that we may use that information to improve our accommodations and guest service. We would gladly have assigned you to a room closer to the elevator had we known this was your preference. Next time you stay with us, please let... More

1 review
5 of 5 stars Reviewed September 9, 2014 via mobile

Very comfortable and clean room. The desk clerk (Erica) was very friendly and helpful. She gave us great restaurant suggestions and even offered us a coupon for a local restaurant. I'd definitely stay again or recommend to a friend.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your generous comments. We know our guests have expectations when they stay with us, and we strive to exceed those expectations. I have shared your comments with our staff, and I know they will serve to endourage them in their continued efforts to provide exceptional guest service. Thanks again, and we look forward to having you... More

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Additional Information about Comfort Suites

Address: 301 Willow Creek Parkway, Palestine, TX 75801
Phone Number:
Location: United States > Texas > Palestine
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 66
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