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Comfort Suites

Certificate of Excellence
2.5 of 5
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301 Willow Creek Parkway, Palestine, TX 75801
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Comfort Suites
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Ranked #3 of 10 Hotels in Palestine
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Johnny J
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136 reviews from our community

Traveler rating
    101
    27
    4
    1
    3
See reviews for
51
25
4
24
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
  • All months
    (136)
  • Mar-May only
    (26)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (44)
All months
1 review
5 of 5 stars Reviewed 2 days ago NEW

When I checked in the Attendant asked if I would like an upper level room instead of ground floor because it may be quieter, less foot traffic. She put me on the 2nd floor which was very quiet and comfortable. It's always nice when staff steps forward for that little something extra.

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Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had to stay here when the ice was bad and we needed to be closer to my husbands job. The hotel was incredibly clean, warm and welcoming. Our room was a lot cleaner than a lot of hotels I have stayed before. My only disappointment was the price. I thought for palestine it was a little over priced. But, I... More 

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Austin, Texas
1 review
4 of 5 stars Reviewed 1 week ago

This is a very nice hotel just 2 miles from the Historic Downtown area of Palestine. We liked everything about it except the Wi Fi was very poor, low signal strength in the rooms and when connected very slow and frequent drops.

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Moose Jaw, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Our stay at the Comfort Suites in Palestine, Texas was a truly enjoyable event for us. Clean, well kept and beautiful rooms, a great breakfast, very helpful staff and a quiet location all contributed to a repeatable stay.

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Carol N, Manager at Comfort Suites, responded to this review

Thanks for your generous comments. We know that our guests have expectations when they stay with us, and our goal is not just to meet, but exceed those expectations and provide a clean, comfortable stay and superior guest service. We are glad that you enjoyed our hotel and all that we have to offer, and we look forward to having... More 

San Antonio, Texas
1 review
1 of 5 stars Reviewed 1 week ago

I have been staying at this hotel for the past year and things where great. this past christmas of 2014 they decided to just charge my card with out my authorization for another night even though we clearly checked out when we where suppose to. After several phone calls to the hotel owner he finally refunded my money but not... More 

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Carol N, Manager at Comfort Suites, responded to this review

I would like to apologize for not meeting your expectations during your recent stay with us. We want every guest to enjoy a clean, comfortable stay and personalized guest service. When a guest makes a reservation online, or via the mobile app, the reservation comes to us exactly as it was made by the guest. A confirmation is sent to... More 

Palestine, Texas
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

After having only 45 mins to find another place to have my daughters sweet 16 party because the manager at Hampton Inn lied and was very rude and unprofessional, I called comfort suites, well the person i spoke with was named Kaylee ,she was an ANGEL!! She listen as I explain what had happened, and she welcomed us, and even... More 

Was this review helpful? Yes 2
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for such a positive review! I have shared your comments with my staff, and the join me in expressing our appreciation. When it comes to guest service, we pride ourselves on going above and beyond our guests' expectations. We are so glad you enjoyed your stay with us, and we look forward to having you stay with... More 

Fort Worth, Texas
Contributor
14 reviews 14 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Choice hotels are not our usual "go-to" brand. However, when we were booking for Palestine, TX it was the only hotel available with 2 queen beds and a sofa sleeper. Looking at other reviews, we decided to take a chance. We were not disappointed. The room was a good value, clean, with comfortable beds. The sofa sleeper, as one would... More 

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Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your comments. We are glad you enjoyed our hotel and all that we have to offer. We strive to provide clean, comfortable accommodations and superior guest service. Thanks for the feedback about the TV listings - I will have our Housekeeping staff check all the rooms to be sure we have current channel directories in each... More 

Fort Worth, Texas
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Friendly staff, quiet location, computer and printer to use, good hot breakfast,internet in room,some rooms have a hot tub in them. Next time I'd like to stay here and take the scenic train ride. Nice town.

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Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words. We know that our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations. Our staff works hard to provide every guest with a clean, comfortable stay and superior guest service. We look forward to having you stay with us again the... More 

Cuenca, Azuay, Ecuador
Top Contributor
90 reviews 90 reviews
14 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed February 15, 2015

I stay at many Choice Hotels while travelling on business, 100 plus nights a year, properties are fairly standard and very comfortable. Always clean and great beds are great. At this location the staff were sincerely friendly. I look forward to my next visit.

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your positive comments, and thank you for your loyalty to the Choice Hotels brand. We take pride in our hotel, and especially in providing a superior level of personalized service to our valued guests. We appreciate your business, and we look forward to having you stay with us again the next time you visit our area.... More 

1 review
4 of 5 stars Reviewed February 11, 2015

Friendly staff, clean room, and comfortable beds. For the price, I was expecting much less and therefore, quite surprised by the perks - free high-speed internet, hot breakfast, living/sitting area in room, and quality toiletries. Business center was small (like most hotels), but it had everything I could have possibly needed. I would definitely recommend this hotel over the other... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Carol N, Manager at Comfort Suites, responded to this review

Thanks so much for your kind words! We know that our guests have expectations when they stay with us, and our goal is not just to meet, but to exceed those expectations. We are so glad you enjoyed our hotel and its amenities. We certainly hope to see you again the next time you visit the Palestine area, and we... More 

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