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Hampton Inn & Suites Palestine

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2700 South Loop 256, Palestine, TX 75801
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Best prices for: 1 room 1 guest
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Hampton Inn & Suites Palestine
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Hampton Inn & Suites Palestine
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586 reviews from our community

Traveler rating
    495
    69
    12
    5
    5
See reviews for
176
53
20
266
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Houston, Texas
Senior Contributor
29 reviews 29 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Apart from the nice looking lobby.,who could give this place a great rating? The towels, walls and ceiling are paper thin! Bed is old and lumpy. Price for us AAA members? No discount on weekends? Our room, 2 queens was $165...no kidding! Move on down the road!!

Was this review helpful? Yes
HamptonPalestine, General Manager at Hampton Inn & Suites Palestine, responded to this review

On behalf of our hotel staff, I am writing to let you know how concerned we are the about our facilities and staff failing to deliver during your stay with the Hampton Inn & Suites Palestine, Texas. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one, but, it's only through their eyes... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

Amanda W was very helpful She is a great Front desk assistant she greets everyone in a professional manner she was very helpful with the filling out my honors information and knowledgeable about the program and how to use point system again it was great stay at the hampton inn at Palestine texas

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

The facilities were clean, nice and quiet breakfast was great. Front desk staff Amanda W. was also helpful and friendly would stay again. The fitness area is well equipped and the pool area is also a nice touch being inside.

Was this review helpful? Yes
Colleyville, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This staff at this hotel was on hand and eager to help in any way they could. The room was clean and very comfortable. The complimentary breakfast was the best I have ever had! We would easily stay here again!

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Palestine, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was WONDERFUL! The beds were very comfortable and didn't feel like the typical hotel bed. Also, the rooms smelled nice instead of smelling like bleach and cleaner. We were definitely spoiled. Thanks!!

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Humble, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Walls are paper thin, so the parties of the room next door at 2:30 am one night and 1:30 am the following evening/morning really didn't make for a restful night's sleep. Overall, the staff isn't concerned with maintaining customer service - especially with repeat guests. There are other options in town...explore them:

Was this review helpful? Yes 1
HamptonPalestine, Manager at Hampton Inn & Suites Palestine, responded to this review

I want to thank you for staying with us at the Hampton Inn & Suites in Palestine, TX; we appreciate you choosing a Hilton property as your travel destination. I do want to apologize for the troubles that you experienced during your recent stay. We strive to provide great customer service to all of our guests every time they stay... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Front desk staff of Amanda and Collin did an excellent job of looking after the wedding group we were a part of. Texas hospitality at its finest! Looking forward to future visits to Palestine. We'll stay here again for sure!

Was this review helpful? Yes 2
Enid
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Business meeting with 2 nt stay. Rooms were very clean. Freshly baked cookies offered. Nice choice of complimentary breakfast (in a very clean breakfast room!) Beds were comfortable. My only complaint was that I could hear noises from the floor above us. BUT, the hotels radio alarm clocks offered a nice selection of 'white noise' to help me sleep better.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I host events for my business all over the country and, after this past weekend, I can say that the staff at the Hampton Inn Palestine is as helpful and accommodating as it gets. When the details of our event changed at the last second, Amanda and the rest of the staff went out of their way to make sure... More 

Was this review helpful? Yes 2
HamptonPalestine, Manager at Hampton Inn & Suites Palestine, responded to this review

Gabe, thank you so much for your review of the Hampton Inn & Suites in Palestine, TX. Everyone here at the hotel was so happy to be able to accommodate you and your group for the event. We apologize that we didn't have a space big enough for the event on Saturday, but you and your group were great to... More 

Broken Arrow, OK, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I've stayed here several times since 2012 and it's the only hotel in the Palestine area I would ever want to stay in. The beds are comfortable and the rooms are clean. The location is great too. Good places to eat nearby.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
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