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Holiday Inn Express & Suites

#3 of 12 Hotels in Orange
Certificate of Excellence
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2655 I-10 East, Orange, TX 77632
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1 room 1 guest
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Holiday Inn Express & Suites
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92 Reviews from our TripAdvisor Community

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Traveler rating
    58
    21
    7
    4
    2
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30
11
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34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • All months
    (92)
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    (23)
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    (33)
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    (18)
  • Dec-Feb only
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1 review
1 of 5 stars Reviewed 6 days ago NEW

It is currently 3:50 am and we are at this hotel. Some type of alarm has gone off every 30 minutes to an hour. At 9:30 pm last night, the attendant told us is was related to water pressure and would be fixed soon (this has proven to be a lie). The overnight attendant just told my wife the alarm... More 

Was this review helpful? Yes
HIEOrange, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

First of all I would like to apologize for any inconvenience you had while you stayed with us. Unfortunately sometimes random acts in weather are out of our control. Due to the storm with all the lightening we did incur alarm issues. And with protocol we have to let them siren off until the technician arrives here to reset and... More 

Level Contributor
9 reviews
4 of 5 stars Reviewed 3 weeks ago

Tried to reserve in Beaumont, TX and Sulphur, LA hotels (IHG member) but they are booked so only available in Orange, TX. It's other option to stay around in Beaumont or Sulphur town. The hotel is nice and simply. Escape to I10, it easy go to East I-10. Go west I-10, Need drive some distance to get U-turn around to... More 

Was this review helpful? Yes
HIEOrange, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

On behalf of our entire staff, thanks for staying with us. I m sorry you had such a difficult time with all of the exits and u-turns to get to us. We hope the next time you stay it will be great. Please remember us for your next stay. Guest Service, Candy More 

Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed July 18, 2015

Clean room, quiet, even though directly in front of elevator. First room we were in had not been thoroughly cleaned. One call to the front desk and we were accommodated quickly with a room just two doors down. Service great. Nice atmosphere.

Was this review helpful? Yes
HIEOrange, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

First we would like to thank you for your feedback. We apologize for any inconvenience you might have had. We are glad we were able to move you and accommodate you. Thank you for your nice words. Please remember us for your hotel needs in the future. Thank you Guest Services, Candy S More 

Shreveport, Louisiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 25, 2015

The hotel was clean, location was ok (but a little difficult to get to or confusing), great swimming pool, great for families! The breakfast is good, they have the first that I've seen, "pancake maker", however, the breakfast only last until 9:30 on weekends, they usually wait until 10 to pick it up but most hotels leave breakfast out a... More 

Was this review helpful? Yes
HIEOrange, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you for your feedback. We are committed to providing our guests with the highest quality services and facilities. We regret that the breakfast times were conflicting and getting around the town. On behalf of our entire staff, thanks for staying with us. I am happy to hear that you enjoyed your stay! I will be passing on your comments... More 

1 review
5 of 5 stars Reviewed June 8, 2015 via mobile

The Holiday Inn Express is the number one place to stay in Orange Texas! When you walk in you can just tell these people care because this place is beautiful and clean. The people that work there ALWAYS make sure you have everything you need. The rooms are always super clean and ready for a great stay. All the staff... More 

Was this review helpful? Yes
HIEOrange, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you for taking the time to post a review, It was a pleasure to have hosted you recently. On behalf of our entire staff, thanks. I am happy to hear that you enjoyed your stay! I will be passing on your comments so that we may continue to provide great service, and a great hotel, that meets your expectations.... More 

1 review
5 of 5 stars Reviewed June 8, 2015 via mobile

These folks are top notch. First class. They tended to every need with a smile. No task too large. We really appreciate how the staff treated us. We will recommend to all our friends. Hotel and rooms are very clean and comfortable. Five star in our book!!! Visit holiday inn express in orange Texas for ur next stay!!

Was this review helpful? Yes
HIEOrange, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

First of all, thank you very much for your recent stay at our business center and hotel. It was a pleasure to have hosted you recently for your baby shower. We are committed to providing our guests with the highest quality services and facilities. I will be passing on your comments so that we may continue to provide great service.... More 

1 review
5 of 5 stars Reviewed June 8, 2015

Wow...I couldn't Find a better place to call my temporary home! The owners and staff are EXTREMELY courteous! They go out of their way to make sure each week that I not only am treated well as a guest, but also as one of the "family"! Clean, good breakfast, awesome service and a great place to call home!

Was this review helpful? Yes
HIEOrange, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

On behalf of our entire staff, thanks for staying with us. I am happy to hear that you enjoyed your stay! I will be passing on your comments so that we may continue to provide great service, and a great hotel, that meets your expectations. I hope that next time you're passing through the city you have an opportunity to... More 

New Braunfels, Texas
Level Contributor
58 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 6, 2015

Stayed here en route to Destin for one night. 3rd floor room had two queen beds and a couch that turned into a bed but we didn't need it. Beds were comfy and pillows and sheets were great. There was a business deal, mini fridge, pantry, etc. restroom was clean but shower was meh. It wasn't very hot. I felt... More 

Was this review helpful? Yes
HIEOrange, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you for taking the time to post a review, It was a pleasure to have hosted you recently. However, it is unfortunate to know that our housekeeping was not at par with your standards. We appreciate you bringing this to our attention and rest assured that we are taking necessary steps for improvement. While we understand that your stay... More 

Suffolk, Virginia
1 review
5 of 5 stars Reviewed April 25, 2015

I Visit Orange Four times a year and I am always greeted by name with a smile. The kitchen staff, room service and front desk receptionist are always helpful and asking for feedback to better serve.They deserve to be commended and I highly recommend this site for overnight or extended stays. Curtis from VA.

Was this review helpful? Yes
HIEOrange, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

We just want to thank you for your nice comments and your feedback. We will pass along your comments to the staff. If you are ever back this way again please remember us for your hotel needs. And again thank you for your nice comments. Thank you, Front Desk, Guest Service Candy S. More 

Las Vegas, Nevada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 31, 2015

My daughter and I were travelling in a U-Haul and had stopped for the night. I put the lock on the back, then we couldn't find the key. Tommy in the maintenance department drove to the hardware store and got bolt cutters and cut the lock! There is no way our luggage would have made it in the cab! Thanks!

Was this review helpful? Yes
HIEOrange, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review

First of all we would like to thank you for submitting your review. We are glad to hear your stay was good. We are thrilled that Tommy went above and beyond for you. We try to extend help whenever there is a crisis or an emergency. If you and your family are ever in our area again, remember us for... More 

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32 photos of this hotel

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Room/suite (13)
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Hotel & grounds (6)
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Bathroom (1)
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Pool/beach area (4)
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Dining (4)
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Business center/function rooms (1)
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Other (3)
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