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Quality Inn & Suites

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3001 East Business Loop 20, Odessa, TX 79761
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78 Reviews from our TripAdvisor Community

Traveler rating
    29
    14
    1
    10
    24
See reviews for
15
6
4
36
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Roswell, New Mexico
Top Contributor
78 reviews 78 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 26, 2015

I had a business conference to attend in the Permian Basin area last week and I stayed at this hotel. I have stayed here before because the location is convenient on Business IH 20 and the rooms are reasonably priced. The hotel also has a complimentary hot breakfast. I recommend this hotel if your travels take you to the Odessa/Midland... More 

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1 review
1 of 5 stars Reviewed March 24, 2015

Scariest placed I have ever been. From the moment we pulled up, you knew ths was not a good safe hotel. At check in a guest brought up to the front desk the smoke detector from his room because it would not stop beeping. He unwired it himself

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Travelers are raving about these Odessa hotels

Moss Bluff, Louisiana
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 23, 2015

Hotel is older and the rooms are a bit worn, but clean. The staff is amazing though. Breakfast was hot and always good. Anything we needed was brought to us right away by a smiling face. If we travel through Odessa again, we will stay here. We were offered a good discount for long term stay too.

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Las Cruces, New Mexico
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 28, 2015

I will never, I repeat, NEVER stay at this hotel again. Actually, we didn't even end up staying. Walked into the hotel and the front reception area smelled awful. It's dingy and dirty. The hallways are no better. Got into the room and I wouldn't allow my toddler to sit or touch anything. The floors were dirty as was everything... More 

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USA
Top Contributor
112 reviews 112 reviews
27 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed January 13, 2015 via mobile

Its amazing that a hotel this dirty is part of a chain. Obviously someone is not paying attention. Hallways are nasty, the smell from the pool fills the lobby. Room was painted but they did not do a good job paint everywhere.

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Houston, Texas
2 reviews
2 of 5 stars Reviewed October 27, 2014

If you work in the oilfield and just need a place to shower and crash, this place is probably fine. If you are a solo female, a family or a couple, stay somewhere else. Locals refer to this hotel as a man camp. Safety: the safety hinge on my door was broken off. There was police activity in the parking... More 

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qualityinnodessatx, Manager at Quality Inn & Suites, responded to this review

Dear Guest, I would like to apologize for failing to meet your desired expectations from our hotel. I wanted to assure you that all your comments have been taken into consideration and have been worked on, we continuously do improvements at our hotel so we can better ourselves every time. Please consider staying with us the next time you decide... More 

Lubbock, Texas
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed October 19, 2014 via mobile

We stayed in town unexpectedly. It was late and we thought this was a Holiday Inn Express. There is a bar in this hotel. All night long there were people outside our door and in the parking lot partying. I was actually scared to go to sleep. Our door had already been broke into with a crowbar it looked like.... More 

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qualityinnodessatx, Manager at Quality Inn & Suites, responded to this review

Dear Guest, I am extremely apologetic on behalf of my entire staff for failing to meet your expectations, we are continuously in the process of enhancing our security measures so our guests experience a quiet and peaceful experience. Also your cleanliness comments have been discussed with House-Keeping department and proper training methods are being implemented for enhanced customer satisfaction. Best... More 

1 review
2 of 5 stars Reviewed August 15, 2014

The hotel is just very average , the room had a broken toilet seat and chair. And the inside by the pool always smelled like smoke . But I could not get the ethostream internet to work, we I ask the staff about it they said that they have been told that on several occasions and they owners are not... More 

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qualityinnodessatx, Manager at Quality Inn & Suites, responded to this review

Dear Guest, First of all please accept my sincere apologies for your unfavorable experience at our hotel, we recently changed our internet provider and have found out that our Wi-Fi is working really good now. Please come back at stay with us for a much better experience. Best Regards Manager More 

Boone, North Carolina
Top Contributor
97 reviews 97 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed June 29, 2014

I cannot figure out WHO would give this hotel a 5 star rating. I have stayed in many hotels (probably 25 this year alone) and this is as far from 5 stars as almost possible. The ONLY reason I did not give it 1 star, is because they do have bar and free ping pong and putt putt golf in... More 

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El Paso, Texas
2 reviews
5 of 5 stars Reviewed June 28, 2014

Clean room, friendly staff from start to finish, clean bathroom, spacious! Microwave and fridge in the room. Breakfast was plentiful and really good. Stayed 2 nights, 2nd floor. This was definitely worth the money, so glad I picked this hotel. There is also a business station with computers and printer.

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