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Candlewood Suites

750 John Ben Shepperd Parkway, Odessa, TX 79761
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Candlewood Suites
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Candlewood Suites
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7 reviews from our community

Traveler rating
    3
    2
    0
    0
    2
See reviews for
1
Couples
0
Solo
0
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
  • All months
    (7)
  • Mar-May only
    (1)
  • Jun-Aug only
    (3)
  • Sep-Nov only
    (1)
  • Dec-Feb only
    (2)
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Austin, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2014

I've stayed at a number of hotels in the area and have started asking my work travel agency to book me here every time. There are a few newer hotels recently opened in Midland I can't speak for, but this one is head and shoulders above most of the properties I've stayed in oil country. New, clean, good service, modern... More

Was this review helpful? Yes
CandlewoodOdessa, Director of Sales at Candlewood Suites, responded to this review

Thank you so much for taking time to write such a nice review about our property and your stay. We know there are many hotels to choose from when traveling to this area and we sincerely appreciate you choosing ours. Our number one priority is our guest satisfaction, and we are thrilled to hear your stay was as such. Again,... More

Clarksville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2014

Very clean and spacious! Super friendly staff! The lady who checked us in gave me a free box of laundry detergent! I wish I could remember her name...she also put up with my three eager to get drunk buddies as we waited in the lobby for the cab that she called us. I'd go back in a heartbeat....if it weren't... More

Was this review helpful? Yes
CandlewoodOdessa, General Manager at Candlewood Suites, responded to this review

Thank you for sharing your experience with us! We are happy to hear that you enjoyed the hotel. We appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently impress our guests. We hope to see you again soon. More

Odessa, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2013 via mobile

Candlewood Suites in Odessa, Tx is amazing. They have the most amazing staff and the hotel is in prime location. Right on one of our main streets. For Thanksgiving they had food catered for their guest! How awesome and giving is that!!

Was this review helpful? Yes 2
CandlewoodOdessa, Director of Sales at Candlewood Suites, responded to this review

Thank you kindly for the positive feedback! Our number one priority is our guest satisfaction, and we are thrilled to hear your stay was as such. We strive to make every guest feel at home, and are glad that you enjoyed the Thanksgiving meal. We greatly appreciate your comments and look forward to welcoming you back to the Candlewood Suites... More

Odessa, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 7, 2013

My wife and I along with our 2 small children came to Odessa for a funeral. We made our arrangements well in advance and paid extra for a smooth stay. We drove 500+ miles from Houston. Upon check in, all was fine and the staff as well as the manager went out of their way to help. We were confident... More

Was this review helpful? Yes 2
CandlewoodOdessa, General Manager at Candlewood Suites, responded to this review

We appreciate you sharing your experience with us; it is through such candid feedback that we are able to improve our service. We have taken note of your valuable comments, and will share this with our team members in an effort to improve guest satisfaction. Please accept our condolences. More

Albuquerque, New Mexico
Top Contributor
60 reviews 60 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 22, 2013

Although a little off the beaten path, in a soon-to-be thriving area, between Business 20 and I-20, it's still convenient to Hooters and Twin Peaks, and many other venues as well. The suites are well-planned and very nicely appointed. The accoutrements are nice as well, although skin lotion would be appreciated. Although there's no hotel kitchen, thus no complimentary breakfast... More

Was this review helpful? Yes 3
CandlewoodOdessa, General Manager at Candlewood Suites, responded to this review

Thank you for taking the time to post your thoughts and thank you for your business here at the Candlewood Suites. We're always looking for ways to identify star employees on our team and will share your positive review with Sheena. We assure that your feedback is incredibly important to us and have since put skin lotion in our cupboard.... More

1 review
1 of 5 stars Reviewed July 29, 2013 via mobile

I was very disappointed with my stay. Everytime I called the manager I was told a different price. I spoke with a young gal, Christian I think her name is, was rude and very unhelpful. She told me a different rate everytime I talked to her and seemed to not even care. I spent over 300 dollars for a room... More

Was this review helpful? Yes
CandlewoodOdessa, General Manager at Candlewood Suites, responded to this review

We apologize for not being able to provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our guest satisfaction. Your review will be shared with our staff to ensure these experiences are avoided in the future. Thank you for your feedback. More

Orlando, FL
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 21, 2013

When my husband experienced an emergency and needed a room quickly, the front desk went out of their way to promptly assist. The room and facilities were all perfect, and it appears to be brand new! Great hotel and staff!

Was this review helpful? Yes 4
CandlewoodOdessa, General Manager at Candlewood Suites, responded to this review

Our staff pride themselves on providing excellent service and will appreciate to hear your comment. Thank you from all of us here at the Candlewood Suites Odessa. We hope to see you again soon. More

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Additional Information about Candlewood Suites

Address: 750 John Ben Shepperd Parkway, Odessa, TX 79761
Phone Number:
Location: United States > Texas > Odessa
Price Range (Based on Average Rates): $$
Number of rooms: 83
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9 photos of this hotel

Management photos: Courtesy of the property manager

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