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Hilton Garden Inn Odessa

#7 of 37 Hotels in Odessa
Certificate of Excellence
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5221 JBS Parkway, Odessa, TX 79762
1 room 1 adult
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Hilton Garden Inn Odessa
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155 Reviews from our TripAdvisor Community

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Abilene, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Several of the amenities were out of order that we planned on using and ONE of the staff was rude and very unfriendly. We stayed a couple nights just to get out of our RV and watch the Super Bowl. Bar and restaurant was very good and most everybody was very nice. Rates are good on the weekends for a... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeff T
Greensboro, North Carolina
Level Contributor
1 review
5 of 5 stars Reviewed December 17, 2015

After three flights, mostly delayed including one missed connection, it was wonderful to finally arrive at my Hilton Garden Inn connection for a peaceful night's sleep and rejuvenation! I recommend this hotel to all travelers.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jeffreyb988
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

Thank you for letting others know how much you enjoyed your stay here with us at the Hilton Garden Inn Odessa. We look forward to seeing you again on your next trip to our area. More 

Gardendale, United States
1 review
5 of 5 stars Reviewed December 4, 2015

The staff was awesome at all times in every department, they were on their A game. The food was great,and the chef was fast and kept the food stocked. The bar tender was fast and friendly would go back just to hang out there. JJ the director was amazing and helpful at all times even when she didn't have to... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brandy V
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

We always enjoy hearing from our guests and would like to thank you for posting such a pleasant review. We look forward to seeing you again here at the Hilton Garden Inn Odessa in the future. More 

Brunswick, United States
1 review
1 of 5 stars Reviewed November 30, 2015

Comfort knob on side of mattresses do not work. Horrible mattresses. Our backs were hurting in the morning. We cancelled the rest of our stay at this hotel and stayed down the street at a Corporate Owned Homewood Suites. Very disappointed with the bed.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Armando J
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

Thank you for your comments about our hotel on Trip Advisor. We are very sorry for the fact that you and your partner did not have a comfortable stay. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken where feasible. We sincerely apologize for falling short of your expectations as this... More 

Austin, United States
1 review
5 of 5 stars Reviewed November 19, 2015

Everything was Great! JJ and all the staff would go out of their way to make you feel welcomed and at home. Rooms were cleaned daily. The restaurant had great food for Breakfast/Dinner. I planned a business event and am already planning next years because it went so well!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Melissa G
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

We are glad you enjoyed your stay here with us for your business. Thank you for such a good review of our hotel the Hilton Garden Inn Odessa and we are looking forward to your next year event also. More 

Goliad, United States
1 review
3 of 5 stars Reviewed November 16, 2015

The bed felt like sleeping on a board. Even after the speaking with the front desk and changing the controls it was 2 nights of very little sleep. The controls on the bed seemed to have no effect to make it softer.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brett B
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

We apologize for the problems with the bed and hope you will give us another chance and stay with us the next time you are in our area. More 

Dallas, Texas
Level Contributor
7 reviews
6 hotel reviews
5 of 5 stars Reviewed November 1, 2015 via mobile

I travel weekly for work, hosting meetings & conferences. This was my first time in Odessa, TX and Sales Director JJ Speck was on point. She was overly helpful in not only planning my meeting space and stays, but this continued throughout my entire meeting and stay. That's something I typically don't see. Usually Sales Directors are only helpful until... More 

Helpful?
Thank PJDS85
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

We will be sure to let JJ know how much you appreciated all that was done for your meeting. Thank your for all your business and for such a good review. We hope you will be back again soon. More 

El Paso, United States
1 review
5 of 5 stars Reviewed October 11, 2015

I had to travel to Odessa, TX for business and needed a hotel for one night. I am familiar with the Hilton Garden Inn in El Paso which is a very beautiful, and comfortable hotel. We were not disappointed with the Hilton Garden in in Odessa. The hotel is beautifully updated and the rooms are clean and very comfortable. We... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Miriam C
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

Thank you for letting us know you enjoyed your business stay here at the Hilton Garden Inn Odessa. We look forward to seeing you again the next time you are in our area. More 

Austin, United States
1 review
5 of 5 stars Reviewed October 5, 2015

Very nice place and very good staff. At the time, there was a little bit of repair work being done b/c of a recent storm, but that did not detract from the quality of service. Also, the quality of the food was excellent.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Zindia T
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

We are glad you enjoyed your stay here at the Hilton Garden Inn Odessa. Thank you for your good review and we hope to see you again soon. More 

Calgary, Canada
Level Contributor
484 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
3 of 5 stars Reviewed September 25, 2015

So on the typical vain ........... friendly staff, nice room, comfy bed, clean, good shower and wifi. The but .............. is firstly a very noisy hotel, sure something could be done about the noise bleed through door spaces ? The big but is breakfast ............. the hot food holders, which in any other HGI are turned towards customers meaning you... More 

Helpful?
Thank OmanRob
KanaHotelGroup, Manager at Hilton Garden Inn Odessa, responded to this review

Thank you for your feedback regarding your stay at our hotel. While we are very happy that you chose our hotel for your recent stay, we are sorry that you were disappointed with some aspects of your stay with us. Please accept our sincere apologies and we hope that next time you are in town you consider staying with us... More 

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