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TownePlace Suites Odessa

3.0 of 5
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4412 Tanglewood Lane, Odessa, TX 79762
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TownePlace Suites Odessa
Best prices for: 1 room 1 guest
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Ranked #10 of 35 Hotels in Odessa
A recent review
5 of 5 stars reviewed 4 weeks ago
ninja92001 Aurora, Colorado
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62 reviews from our community

Traveler rating
    33
    17
    4
    5
    3
See reviews for
14
6
9
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • All months
    (62)
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    (18)
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    (10)
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Aurora, Colorado
1 review
5 of 5 stars Reviewed 4 weeks ago

It was a very pleasant stay in this hotel.Ronnie and Julie were extremely polite and helpful, not to mention accommodating. I travel for business,and this experience switched my preference to Marriott

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aka_nean, General Manager at TownePlace Suites Odessa, responded to this review

Thank you, your feedback is truly appreciated. I'm happy to hear that we were able to provide you with Excellent Marriott Service. We look foward to your next visit, if there is anything I can do for you please feel free to contact me. Thank you again. More 

Alpine, Texas
2 reviews
4 of 5 stars Reviewed April 8, 2015

When we checked in our room everything seemed clean. Once we went to take a shower we noticed an opened/used shampoo bottle, which led us to believe the shower had not been cleaned and made us wonder what else they may have missed. We called the front desk and they offered to immediately come clean the shower, we requested Lysol... More 

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aka_nean, General Manager at TownePlace Suites Odessa, responded to this review

Thank you for your feedback. We have forwarded your concerns to the appropriate department. To assure that this is an isolated issue. Please let me know if you have any questions. Thank you again and we hope to see you again soon. D'Anne Oliver More 

San Antonio, TX
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 23, 2015

Was not handicap accessible even though I received such room. The room was as far from the elevator as you could possibly be, and when you only have one good leg and are hopping on crutches it makes it a very hard journey. The shower/tub combo in the bathroom was impossible to use, as I couldnt step into the tub... More 

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aka_nean, General Manager at TownePlace Suites Odessa, responded to this review

Thank you for your feed back. I apologize for the issues you encountered. We have address this with our front desk staff. So I can assure you this will be an isolated issue. All matanance concerns have been addess by Engineering and corrected. Thanks again We value your feed back so we can better our property in the future. We... More 

Austin
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 5, 2015

Arrived after 10pm to a very friendly front desk person. The next morning in a big storm the other front desk staff were so helpful offering to call the airport and helping me take food to go. It has been recently updated from a few years ago. I travel frequently to this area and always feel comfortable and safe although... More 

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aka_nean, General Manager at TownePlace Suites Odessa, responded to this review

Thank you for taking the time to let us know how we are doing. We are happy you enjoyed your stay with us. we appreciate your feedback so we may better our service.Thanks again and hope to see you again soon. More 

1 review
1 of 5 stars Reviewed January 10, 2015

Arrived very late with my daughter after driving through a treacherous ice storm. Door to the lobby was locked. After waiting several minutes the female night clerk, Johnni, opened the door offering no greeting nor apology for our having to wait in the cold outdoors. She was combative and rude asking what my problem was. After lodging a formal complaint... More 

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aka_nean, Manager at TownePlace Suites Odessa, responded to this review

Hello, I would like to start out with telling you how very sorry I am about your last stay at my hotel. I have talked johnnie about the way she treated you and your daughter and I asure you that will not happen again.We do lock our doors late night but she shouldnt have kept you waiting out there like... More 

Houston, Texas
Top Contributor
107 reviews 107 reviews
27 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed November 27, 2014

My husband and I stayed here recently and the front desk clerk was rude. The room smelled musty and dirty. We also discovered that the tap water here is not treated, as should be the case with the hotels within the Odessa city, due to the high mineral deposits. You could buy water from them... just don't cook or drink... More 

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aka_nean, General Manager at TownePlace Suites Odessa, responded to this review

Thank you for your review. I apologize for the inconvenience this caused you. we do have water bottles available for purchase in our market area, but also have small water bottles upon request at front desk. we hope you consider staying wth us when you visit the area in the future. Thank you! More 

Wellsford, New Zealand
Top Contributor
59 reviews 59 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 18, 2014

We were in Odessa for three days attending the Cômmemorative Air Force Airsho. Town Place suites in Odessa is handily located for Midland Airport (15 minute drive). We were politely greeted and assigned our room on the first floor. Room size was adequate and everything in the room worked fine. Bed was very comfortable, kitchenette was well equipped for preparing... More 

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Jeremy C, General Manager at TownePlace Suites Odessa, responded to this review

Mr. and Mrs. Muttley, Thank you for taking the time to let us know how we are doing. I am pleased to hear we were able to provide you with excellent service to make your Marriott experience enjoyable. We look foward to your next visit. If there is anything we can do please feel free to contact us. Thank you... More 

Texas
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 14, 2014

I travel to Odessa a few times a year, I must be honest and say I truly dread going because of the overrun unclean, over priced hotel rooms. I have finally found a place to stay. This place is so very clean! The staff is friendly its in a good location and the breakfast is good. I highly recommend this... More 

Was this review helpful? Yes
Jeremy C, General Manager at TownePlace Suites Odessa, responded to this review

Thank you, your feedback is truly appreciated. I'm happy to hear that we were able to provide you with Excellent Marriott Service. We look foward to your next visit, if there is anything I can do for you please feel free to ccontact me. Thank you again. More 

San Tan Valley, Arizona
1 review
5 of 5 stars Reviewed September 22, 2014

We stay quite often at hotels with business or family. I arrived at the Towne place suites not expecting to find more than a typical motel/hotel. I found a staff who was happy to be there and more than willing to go the extra mile to make your stay enjoyable. I was ill for a few days while I was... More 

Was this review helpful? Yes
Jeremy C, General Manager at TownePlace Suites Odessa, responded to this review

Mrs. Carr, It was pleasure having you stay our property. It is nice to receive feedback but it is special when the feedback is positive. I'm glad we were able to provide you with excellent service during your stay. If you ever need anything please feel free to contact us. More 

Denver, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 25, 2014

Staff was friendly and the hotel is in walking distance to Target and a grocery store. I stayed on the 1st floor and the room was a mess. The A/C leaked and the carpet was soaked (a fan was given to "re-mediate" the problem) though I believe the issue is related to the sprinklers spraying into the A/C. Room also... More 

Was this review helpful? Yes
Jeremy C, General Manager at TownePlace Suites Odessa, responded to this review

I would like to thank you for taking the time and giving us feedback on how we are doing. I would like to apologize for your less than perfect stay us on your last trip. I want to insure you that we are working very hard to correct this issue. We value your business and we appreciate your loyalty to... More 

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