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TownePlace Suites Odessa

3.0 of 5
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4412 Tanglewood Lane, Odessa, TX 79762
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1 room 1 guest
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TownePlace Suites Odessa
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66 Reviews from our TripAdvisor Community

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Traveler rating
    35
    19
    4
    5
    3
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14
6
9
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
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English first
  • All months
    (66)
  • Mar-May only
    (18)
  • Jun-Aug only
    (24)
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    (14)
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Chicago, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Hey you! Julie my first point of contact.....thanks for easing my day after a long day throwing all I've got at it . Your professionalism off the bat makes me finally not have think at all.....then you get me to be myself. All bases were covered at this place. Trust me you will strike out. You wont get the balls... More 

Was this review helpful? Yes
Brittany W, Manager at TownePlace Suites Odessa, responded to this review

We are so delighted to hear that you enjoyed your stay! We will pass on your kind words to our staff, including Julie, so they can continually be inspired to "Hit that Home Run"! We look forward to seeing you on your next trip to Odessa. More 

Tulsa, Oklahoma
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 28, 2015

it is so hard to find a newer, clean property in the Midland-Odessa area that doesn't cost an arm and a leg. This hotel fits all of those criteria. I've stayed here several times, and never a surprise. Just an as-expected TownePlace room, breakfast, reception, etc. Clean, with pleasant staff. Convenient to 191, airport, etc.

Was this review helpful? Yes
Brittany W, Manager at TownePlace Suites Odessa, responded to this review

Thank you for staying with us! We hope to see you on your future visit to Odessa! More 

Chicago
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed July 15, 2015

I am really split if this is a good hotel or a bad hotel. The good: -The location in Odessa is good, -This is a newer TownePlace Suites and it is designed much better than the old school TownePlace Suites. -The free breakfast is slightly better than the average free breakfasts. -The evening dinner (Monday - Thursday) however is excellent.... More 

Was this review helpful? Yes
Brittany W, Manager at TownePlace Suites Odessa, responded to this review

Thank you for your review. I would like to apologize for the issues you encountered while at our property. We are working to address the issues with our housekeeping staff as well as the maintenance issue. I have been assured that the HVAC unit in the room has been fixed. We are working on switching out the mattresses of the... More 

Philadelphia, Pennsylvania
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed June 30, 2015

Suite was excellent, with complete kitchen and comfortable beds. Staff is very helpful. Great for the short term/extended stay option. Moving my family member to Texas and it provide the apartment style need with the ability to prepare meals. It is conveniently located and well kept. Highly recommended!

Was this review helpful? Yes
Brittany W, Manager at TownePlace Suites Odessa, responded to this review

Thank you so much for your kind words! We are glad you enjoyed your stay and we look forward to seeing you when your travels bring you back to Odessa! More 

Aurora, Colorado
1 review
5 of 5 stars Reviewed April 27, 2015

It was a very pleasant stay in this hotel.Ronnie and Julie were extremely polite and helpful, not to mention accommodating. I travel for business,and this experience switched my preference to Marriott

Was this review helpful? Yes
aka_nean, General Manager at TownePlace Suites Odessa, responded to this review

Thank you, your feedback is truly appreciated. I'm happy to hear that we were able to provide you with Excellent Marriott Service. We look foward to your next visit, if there is anything I can do for you please feel free to contact me. Thank you again. More 

Alpine, Texas
2 reviews
4 of 5 stars Reviewed April 8, 2015

When we checked in our room everything seemed clean. Once we went to take a shower we noticed an opened/used shampoo bottle, which led us to believe the shower had not been cleaned and made us wonder what else they may have missed. We called the front desk and they offered to immediately come clean the shower, we requested Lysol... More 

Was this review helpful? Yes
aka_nean, General Manager at TownePlace Suites Odessa, responded to this review

Thank you for your feedback. We have forwarded your concerns to the appropriate department. To assure that this is an isolated issue. Please let me know if you have any questions. Thank you again and we hope to see you again soon. D'Anne Oliver More 

San Antonio, TX
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 23, 2015

Was not handicap accessible even though I received such room. The room was as far from the elevator as you could possibly be, and when you only have one good leg and are hopping on crutches it makes it a very hard journey. The shower/tub combo in the bathroom was impossible to use, as I couldnt step into the tub... More 

Was this review helpful? Yes
aka_nean, General Manager at TownePlace Suites Odessa, responded to this review

Thank you for your feed back. I apologize for the issues you encountered. We have address this with our front desk staff. So I can assure you this will be an isolated issue. All matanance concerns have been addess by Engineering and corrected. Thanks again We value your feed back so we can better our property in the future. We... More 

Austin
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 5, 2015

Arrived after 10pm to a very friendly front desk person. The next morning in a big storm the other front desk staff were so helpful offering to call the airport and helping me take food to go. It has been recently updated from a few years ago. I travel frequently to this area and always feel comfortable and safe although... More 

Was this review helpful? Yes
aka_nean, General Manager at TownePlace Suites Odessa, responded to this review

Thank you for taking the time to let us know how we are doing. We are happy you enjoyed your stay with us. we appreciate your feedback so we may better our service.Thanks again and hope to see you again soon. More 

1 review
1 of 5 stars Reviewed January 10, 2015

Arrived very late with my daughter after driving through a treacherous ice storm. Door to the lobby was locked. After waiting several minutes the female night clerk, Johnni, opened the door offering no greeting nor apology for our having to wait in the cold outdoors. She was combative and rude asking what my problem was. After lodging a formal complaint... More 

Was this review helpful? Yes
aka_nean, Manager at TownePlace Suites Odessa, responded to this review

Hello, I would like to start out with telling you how very sorry I am about your last stay at my hotel. I have talked johnnie about the way she treated you and your daughter and I asure you that will not happen again.We do lock our doors late night but she shouldnt have kept you waiting out there like... More 

Houston, Texas
Level Contributor
122 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed November 27, 2014

My husband and I stayed here recently and the front desk clerk was rude. The room smelled musty and dirty. We also discovered that the tap water here is not treated, as should be the case with the hotels within the Odessa city, due to the high mineral deposits. You could buy water from them... just don't cook or drink... More 

Was this review helpful? Yes
aka_nean, General Manager at TownePlace Suites Odessa, responded to this review

Thank you for your review. I apologize for the inconvenience this caused you. we do have water bottles available for purchase in our market area, but also have small water bottles upon request at front desk. we hope you consider staying wth us when you visit the area in the future. Thank you! More 

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