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Comfort Inn & Suites Odessa

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801 South JBS Parkway, Odessa, TX 79766
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Comfort Inn & Suites Odessa
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Ranked #19 of 34 Hotels in Odessa
A recent review
3 of 5 stars reviewed 1 week ago
500AMB Brisbane, Australia
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32 reviews from our community

Traveler rating
    3
    13
    7
    3
    6
See reviews for
10
Couples
0
4
13
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here quite a bit over the last few months and found that most of the staff were very helpful - one of the breakfast women is fantastic whereas the other has a serious attitude problem. The rooms are generally clean and tidy but the walls are thin!!! I've been woken up with people arguing or on the phone. Aside... More 

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TXA97, Manager at Comfort Inn & Suites Odessa, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to thank you for liking our staff , but we also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using... More 

LONGVIEW
Contributor
20 reviews 20 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 31, 2014

It was getting dark and we had been driving all day and I was exhausted so we called and made reservations 30 minutes before arrival. We got there and they were right off the highway and the staff got us checked right in, the room was nice and clean. the bed was comfortable and the price was great. We got... More 

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Hattiesburg, Mississippi
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 10, 2014

I made reservations for after midnight on July 4th, i called later to confirm, everything was great until i arrived at 3:30 a.m and my reservations had been set back to the 3rd, they tried to charge me 65.00 for no show. the lady was very rude. at day light i called Choice Hotel to report them, they admitted it... More 

Was this review helpful? Yes 1
TXA97, General Manager at Comfort Inn & Suites Odessa, responded to this review

Tammycp; First of all my apologies for your unpleasant stay. I did speak to my staff about the incident and corrected it right away. As an employee we of choice we know the rules for staying under the employee rate and we dropped the ball by changing your stay at the request of your mother. My staff is new and... More 

Stedman, North Carolina
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 25, 2014

We stayed at Comfort Inn on our trip from California to Virginia. Comfort Inn was a newer looking hotel located next to the interstate. The prices were high but were in line with the other hotels in the area due to the oil fields. We had a suite which I don't think was used very much because the room could... More 

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TXA97, General Manager at Comfort Inn & Suites Odessa, responded to this review

scubamike911; Thank you for staying with us here at Comfort Inn & Suites of Odessa, TX. It was our pleasure to have you and your family. Thank you all for the great review. I have addressed the dust issue with my staff and we are taking care of that. We wish you and your family a Great Summer! Safe Travels... More 

Dallas, Texas
Contributor
15 reviews 15 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 24, 2014

I had two reservations, one with the same checkout date as my arrival date. I was told I would to pack my bags (after being there 6 nights), check out by 11am and then check in after 3pm into a different room, even though paying same rate, unbelievable. Obviously I checked out by 11am, but found a new hotel. Then... More 

Was this review helpful? Yes 1
TXA97, General Manager at Comfort Inn & Suites Odessa, responded to this review

Dear Sir; On behalf of Choice Hotels, please accept my apology for your unpleasant stay at the Comfort In & Suites of Odessa, Texas. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. I am addressing the issue with my staff to ensure that this will... More 

Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 18, 2014

Our car broke down in Odessa. The prices were expensive for Comfort Suites. That is because the oil companies rent so many rooms Sunday through Friday. We arrived in a tow truck. Because our car would not be repaired for over a week, we elected to fly home. The assistant manager, offered to store many of the items we couldn't... More 

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Tucson, Arizona
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 9, 2014

Charging over 200.00 for a modest hotel, very near the highway, just because most for your customers are business related is shameful. If this hotel were located anywhere else it would be under 100.00. The staff is very nice and the rooms are clean. This is not there fault. This is pure greed. Drive on by and find something else... More 

Was this review helpful? Yes 1
TXA97, General Manager at Comfort Inn & Suites Odessa, responded to this review

We do apologize for your recent stay here at the Comfort Inn & Suites. Unfortunately, our prices are set at a standard rate. We do offer discounts for CHOICE PRIVILEGE Members as well as triple AAA along with a few others. We are here to make your stay more exceptional than any other hotel in the area. We do thank... More 

Longview, Texas
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 9, 2014

It's an average hotel in an area that is overpriced and over populated due to the oil field boom. It's a good value for the price. There are nicer hotels in the area, if available. But not for this price. Nice, accommodating staff. Good selection for breakfast.

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Contributor
12 reviews 12 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 1, 2013 via mobile

This was my second time staying there. After checking in, my keys did not work. I went back down to front desk and had them rekey my card. Still did not work. Finally, after 2 attempts, they were keyed correctly. When asked about packages, Devesha was extremely unprofessional and acted as if I was a bother to help. She had... More 

Was this review helpful? Yes 1
Somerset, New Jersey
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 29, 2013

Overall this was a great stay. Pet rooms on the first floor. Clean and big room 116. Breakfast was plentiful and fresh. The staff was cheery and helpful. The only snag in a great stay was this: when I was checking in, the front desk gave me keys to a room, that when we entered it, appeared as if someone... More 

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