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Comfort Inn & Suites Odessa

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801 South JBS Parkway, Odessa, TX 79766
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Comfort Inn & Suites Odessa
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37 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed November 12, 2015

Check in and check were both very easy. At first, the room assigned to me smelled like smoke. I asked to change to another room immediately and was given a room nearby. The new room was spacious and clean. I asked for more linens and pillows. I picked them up at the front desk. My sister forgot her toothbrush and... More 

Helpful?
Thank Toan N
Lancaster, California
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 13, 2015

After a long day on the road, this hotel was great. The staff were so kind and the room was very large. The beds were comfortable and there were so many pillows. The room was very clean and the breakfast had a good variety.

Helpful?
Thank JennLou
San Antonio, Texas
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 2, 2015 via mobile

I was not impressed with the room. You can hear all the noise from the highway. The pool was filled with bugs. Spacious. Though the pillow were dingy & 1 had spots on it. I was not impressed at all. Not worth the stay.

Helpful?
Thank Claudia G

Travelers are raving about these Odessa hotels

Carefree, Az
Level Contributor
73 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed April 2, 2015

Avoid Odessa, go on to Pecos or Big Springs. The oil fields apparently justify a price of $206, after taxes, for a room that goes for $75-$100 elsewhere. The hotel is newer and clean. The room are standard Suites fare: good size with comfortable bed. The A/C has a sleep setting that helps avoid the on/off arctic blasts of some... More 

Helpful?
Thank Resque
TXA97, General Manager at Comfort Inn & Suites Odessa, responded to this review

Thank You for your honest review. I know the prices are high for most people but we do try to exceed guest expectations. I hope you will stay with us again if ever in the area. More 

Houston, Texas
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 30, 2015

Chairs in lobby are dingy and have obvious stains. View is of a freeway and industrial buildings. Dining area was cafeteria style and not inviting. Room had a damp carpet smell. I prepaid so I have to stay.

Helpful?
Thank Bridgett T
TXA97, General Manager at Comfort Inn & Suites Odessa, responded to this review

Thank You for staying with us. Even though you rated us a head of time we still know you meant no harm. I'm glad we could help you correct your reservation errors. We look forward to you stay with us again. It was nice to meet such a nice and sweet humble person such as yourself. Your friends @ Comfort... More 

Houston, Texas
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed March 16, 2015

Stayed here quite a bit over the last few months and found that most of the staff were very helpful - one of the breakfast women is fantastic whereas the other has a serious attitude problem. The rooms are generally clean and tidy but the walls are thin!!! I've been woken up with people arguing or on the phone. Aside... More 

Helpful?
Thank 500AMB
TXA97, Manager at Comfort Inn & Suites Odessa, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to thank you for liking our staff , but we also like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using... More 

LONGVIEW
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 31, 2014

It was getting dark and we had been driving all day and I was exhausted so we called and made reservations 30 minutes before arrival. We got there and they were right off the highway and the staff got us checked right in, the room was nice and clean. the bed was comfortable and the price was great. We got... More 

Helpful?
Thank ANN M
Hattiesburg, Mississippi
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 10, 2014

I made reservations for after midnight on July 4th, i called later to confirm, everything was great until i arrived at 3:30 a.m and my reservations had been set back to the 3rd, they tried to charge me 65.00 for no show. the lady was very rude. at day light i called Choice Hotel to report them, they admitted it... More 

Helpful?
1 Thank tammycp
TXA97, General Manager at Comfort Inn & Suites Odessa, responded to this review

Tammycp; First of all my apologies for your unpleasant stay. I did speak to my staff about the incident and corrected it right away. As an employee we of choice we know the rules for staying under the employee rate and we dropped the ball by changing your stay at the request of your mother. My staff is new and... More 

Stedman, North Carolina
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 25, 2014 via mobile

We stayed at Comfort Inn on our trip from California to Virginia. Comfort Inn was a newer looking hotel located next to the interstate. The prices were high but were in line with the other hotels in the area due to the oil fields. We had a suite which I don't think was used very much because the room could... More 

Helpful?
Thank scubamike911
TXA97, General Manager at Comfort Inn & Suites Odessa, responded to this review

scubamike911; Thank you for staying with us here at Comfort Inn & Suites of Odessa, TX. It was our pleasure to have you and your family. Thank you all for the great review. I have addressed the dust issue with my staff and we are taking care of that. We wish you and your family a Great Summer! Safe Travels... More 

Dallas, Texas
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed June 24, 2014

I had two reservations, one with the same checkout date as my arrival date. I was told I would to pack my bags (after being there 6 nights), check out by 11am and then check in after 3pm into a different room, even though paying same rate, unbelievable. Obviously I checked out by 11am, but found a new hotel. Then... More 

Helpful?
1 Thank greekguy951
TXA97, General Manager at Comfort Inn & Suites Odessa, responded to this review

Dear Sir; On behalf of Choice Hotels, please accept my apology for your unpleasant stay at the Comfort In & Suites of Odessa, Texas. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. I am addressing the issue with my staff to ensure that this will... More 

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