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Holiday Inn Express Hotel & Suites Odessa

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5321 John Ben Shepperd Parkway, Odessa, TX 79762
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Odessa
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45 Reviews from our TripAdvisor Community

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Traveler rating
    20
    18
    3
    3
    1
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9
7
3
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (14)
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Oklahoma City
Level Contributor
123 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Someone mentioned in a previous review "breakfast cooked to order for $10". Whoever wrote that has the wrong hotel I think. There is another holiday inn in Odessa. This holiday inn had free breakfast. Pros- on a sweltering hot Texas day I was happy to walk into a freezing cold room! The room is large with a comfy bed. Breakfast... More 

Was this review helpful? Yes 1
Millerton, Pennsylvania
Level Contributor
133 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 26, 2015

Fix the HBO. Fix the equipment in the gym. The Internet is horrible. Have the maids clean more than just what is seen. I dropped my cell charger behind the night stand. Gross. Behind the bed and beside and behind he might stand there's all sorts or trash treasures. Hotel is newer and nice but it needs some important things... More 

Was this review helpful? Yes 1
Montrose, Pennsylvania
2 reviews
5 of 5 stars Reviewed May 29, 2015

This hotel is above average for all that they offer. I also want to express my thanks for how they handled the issue involving my left medication. They took the time to refrigerate it and then ship it to me overnight to another Holiday Inn Express in Cotulla, Texas. The peace of mind they provided is priceless.

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Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 20, 2015

I came with my family to visit my husband who works in this area. We traveled 13 hours to see him. When I first got there I tried to connect to the internet. I was having problems so I called the front desk. She said hers was working so it must be my computer. I tried to explain that my... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review

Dear sherrisheppard, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us especially with customer eservice. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing from you... More 

Paris, France
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 27, 2015

This Holiday Inn Express is nicely appointed. The lobby seems very newly furnished. The pool area is nice and there's a grill at the disposal of the guests which we used. The hot tub has tile that is broken and I picked up several pieces of it from the bottom on two separate occasions. I was placed in a handicapped... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review

Dear Texpat75, Thank you for taking the time to express your thoughts and concerns. It is great to hear you liked the atmosphere of our lobby and enjoyed our facilities and also the service which has been delivered to you. However, please accept my apologies for the troubles you encountered over the internet connection and that you had items in... More 

Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 2, 2015

I stay in a lot of HIEs around the country. I thought this HIE was very nice. Has a nice feel to it. Nice rooms and nice amenities. I was glad to see the workout room has more than just treadmills. Fairly quiet between rooms. Would recommend it.

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Millerton, Pennsylvania
Level Contributor
133 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed December 1, 2014

Had a 6 night stay for business in the area. Nice newer hotel. Very clean. No problems with the room or any of the amentities. Not getting a 5/5 because it seems like the employees just lack in any sort of hospitality. But I'm sure its difficult to find employees. Just not very positive or nice. I would stay again.

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Lexington, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

My family and I were traveling cross country, from Idaho to South Carolina. We spent the Night at the Holiday inn express in Odessa Texas. The next day we set out on the road. When we were getting close to Fort Worth, my youngest son could not find his wallet. My wife called the Hotel and asked if they had... More 

Was this review helpful? Yes 1
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed August 21, 2014

Hotel front staff rude and unwilling to help. Management, same. My husband, 2 kids and I stayed here August 1 through the 4th. However, it was to be paid with a faxed company card and our card was to held for incidentals. Nope! Our card STILL has a hold for $741. When calling them multiple times management said she can't... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review

Dear Mommy_tabby, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the issues with your billing prevented you from fully enjoying your time at the hotel. We were glad to see you enjoyed the room and provided high marks for Cleanliness. We take all of the reviews we receive very seriously as... More 

So. TX Gulf Coast
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 27, 2014

This hotel is out of the hustle and bustle on the city but close enough to get where you want to be quickly. Very nice and clean. All members of the staff that I encountered were very friendly and helpful. Beds are very comfy with plenty of pillows and choices on the firmness - slept like a baby. Offers free... More 

Was this review helpful? Yes 1
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