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Holiday Inn Express Hotel & Suites Odessa

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5321 John Ben Shepperd Parkway, Odessa, TX 79762
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Holiday Inn Express Hotel & Suites Odessa
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Holiday Inn Express Hotel & Suites Odessa
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40 reviews from our community

Traveler rating
    18
    16
    3
    3
    0
See reviews for
7
7
3
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paris, France
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This Holiday Inn Express is nicely appointed. The lobby seems very newly furnished. The pool area is nice and there's a grill at the disposal of the guests which we used. The hot tub has tile that is broken and I picked up several pieces of it from the bottom on two separate occasions. I was placed in a handicapped... More 

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Senior Contributor
24 reviews 24 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 2, 2015

I stay in a lot of HIEs around the country. I thought this HIE was very nice. Has a nice feel to it. Nice rooms and nice amenities. I was glad to see the workout room has more than just treadmills. Fairly quiet between rooms. Would recommend it.

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Millerton, Pennsylvania
Top Contributor
91 reviews 91 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 1, 2014

Had a 6 night stay for business in the area. Nice newer hotel. Very clean. No problems with the room or any of the amentities. Not getting a 5/5 because it seems like the employees just lack in any sort of hospitality. But I'm sure its difficult to find employees. Just not very positive or nice. I would stay again.

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Lexington, South Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

My family and I were traveling cross country, from Idaho to South Carolina. We spent the Night at the Holiday inn express in Odessa Texas. The next day we set out on the road. When we were getting close to Fort Worth, my youngest son could not find his wallet. My wife called the Hotel and asked if they had... More 

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Contributor
16 reviews 16 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 21, 2014

Hotel front staff rude and unwilling to help. Management, same. My husband, 2 kids and I stayed here August 1 through the 4th. However, it was to be paid with a faxed company card and our card was to held for incidentals. Nope! Our card STILL has a hold for $741. When calling them multiple times management said she can't... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review

Dear Mommy_tabby, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the issues with your billing prevented you from fully enjoying your time at the hotel. We were glad to see you enjoyed the room and provided high marks for Cleanliness. We take all of the reviews we receive very seriously as... More 

So. TX Gulf Coast
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 27, 2014

This hotel is out of the hustle and bustle on the city but close enough to get where you want to be quickly. Very nice and clean. All members of the staff that I encountered were very friendly and helpful. Beds are very comfy with plenty of pillows and choices on the firmness - slept like a baby. Offers free... More 

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Houston, Texas
Contributor
17 reviews 17 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 15, 2014

We used to stay in Midland, but due to the oil boom it's become way too exspensive for what you get. Odessa isn't that far away and it's half the cost for the same accommodations. Midland is much too greedy so go to Oddessa.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review

Dear Cindi B, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are pleased to know we were able to meet your expectations during your stay. I have taken note and... More 

Fort Worth, Texas
Top Contributor
56 reviews 56 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed April 21, 2014

We stayed at 5 HIs during our trip and they were all very clean and consistent in quality. The only thing that spoiled this stay was a very rude greeting at check in. Fussed at us because we were paying less than the outrageous standard weekend rate. If this had been our first HIE stay it would have been our... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review

Dear Ron W, Thank you for taking the time to share your comments online. I am happy that you found our rooms to be clean and comfortable. However, please accept our sincerest apologies if your check-in experience was sub par. Your feedback will be discussed with the appropriate departments to consider for improvements needed. Kind Regards, Pam G Case Manager... More 

Humble, Texas
Top Contributor
78 reviews 78 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 24, 2013

This hotel is just off of JBS Parkway - so its close to any business you have. Quiet and very clean(new) hotel with friendly staff. I never had any issues with traffic while leaving out during weekday mornings. I will be back

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Rockport
2 reviews
5 of 5 stars Reviewed September 22, 2013

We were on a bus trip with a tour company and this was our last stop home. What a nice place with friendly people. Our room was very nice and the bathroom had a walk in shower like we have at home. After all the tubs without even a grab handle, we thought we hit pay dirt. I needed to... More 

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