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All 6 North Richland Hills hotels

BEST WESTERN N.E. Mall Inn & Suites

2.0 of 5 Hotel   |   8709 Airport Freeway, North Richland Hills, TX 76180
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73%
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
BlueJayJohn Delta, Canada
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84 reviews from our community

Traveler rating
    41
    21
    11
    5
    6
See reviews for
29
10
10
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Delta, Canada
Top Contributor
64 reviews 64 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

No complaints - but there is nothing out of the ordinary on either side of average here at this BW. Room was clean and the bedding was clean and crisp - with exception of small burn hole in bedspread. A/C in room was away from sleeping area so you didn't get bombarded with cold air while sleeping. Pool and hot... More

Was this review helpful? Yes
BW_NE_Mall, General Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Thank You for your feed back and we take your opportunity as an opportunity to serve you and the other guests better. We actually plan to take a renovation project in 2015 to improve the amenities at our property. We hope that you will visit us again so we have an opportunity serve you better on your next stay at... More

Lewisburg
Contributor
20 reviews 20 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Thank you very much for the great service! Room was clean and very adequate. The service was superior! Thanks for the shuttle to and from the airport and to and from the mall. This hotel made what was a cancelled flight disaster into an enjoyable stay. We really appreciate all of the accommodation and would love to stay again upon... More

Was this review helpful? Yes
BW_NE_Mall, General Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Thank you for taking time to send us your comments and appreciate the feed back. We at Best Western value your business and we are glad we are meet your expectations for your stay. We hope you can visit us or another Best Western in the future so that we have an opportunity to serve again and better. General manger... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

When you are a person with a certain standard of excellence and you are met with service that exceeds your expectation...that was my experience! A welcome as warm as meeting family or close friends. An exit that leaves you regretting your departure.

Was this review helpful? Yes 1
BW_NE_Mall, General Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

I appreciate the time you have taken to send us the review. We are glad we were able to meet your expectations and we value our guests feed back to improve our guest experience. If any thing we can make your stay more comfortable next time, Please do not hesitate to let us know as we value your business. Sincerely,... More

Decatur, United States
1 review
1 of 5 stars Reviewed August 11, 2014

The room had a bad odor from rotted carpets, the road way to get to the hotel was under construction and made it very hard to get to the hotel. I would not stay here again, I rented two rooms one for myself and one for one of our sales reps. I was embarrassed that our company put him up... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BW_NE_Mall, Front Office Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

We do apologize that you were inconvenienced by the carpet in the room. We just recently took over this property, and are making renovations as quickly as possible. We plan on giving our hotel some much needed TLC! We appreciate your feedback, and hope that you will stay with us again in the future and give us a chance to... More

Arlington, United States
1 review
3 of 5 stars Reviewed August 11, 2014

Nice-thought it would be noisy right off the access road, but it wasn't. Pleasant employees-average accommodations and plenty of food for breakfast but the toilet paper is awful and they need to improve it. All-in-all it was a pretty good value for the price. I would probably stay there again if the occasion arises again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cocoa, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2014

Extremely satisfied with accommodations and cleanliness. The staff at this location are friendly and always available. Would definitely stay again. There was everything that is needed when traveling for business or pleasure so it isn't necessary to leave for food or entertainment. Pool, sauna, restaurant all very nice. This was a business trip however it felt like a nice vacation... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BW_NE_Mall, Front Office Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Thank you very much Ms. Griffith! We are glad to hear that you enjoyed your stay and appreciate your kind words about out staff! So happy that your "business trip" was more like a staycation! We look forward to serving your lodging needs again in the future. Have a wonderful day! Joni Andress More

Worthing, Barbados
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 26, 2014

Hotels in my area go for much more per night so I was prepared for something more representative of the price range. First impressions are important and this Hotel has taken that into consideration not only in the overall appearance but also in the warm and cheerful attitude of the staff. Much road construction was nearing completion and the selection... More

Was this review helpful? Yes 1
BW_NE_Mall, Front Office Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Thank you so very much for your feedback! This is one of best ways to know what our guests are experiencing and if we were able to meet and exceed those expectations! It is very good to hear from you, and we look forward to serving you again in the future! Have a great week! Joni Andress More

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 13, 2014

My husband and I spent 5 nights at this property and while the major highway construction was going on in front of the property, let this not deter you. The room was comfortable, the breakfast offered good choices that was well stocked. For business or pleasure I recommend this property for it's amenities and central location.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BW_NE_Mall, Front Office Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

We really appreciate your feedback! We love hearing when our guests have had a pleasant experience! We enjoyed having you here, and hope to see you again in the future! (Without all that retched but much needed construction) lol Have a wonderful day! Joni Andress More

Tyler, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2014

I stayed here over the weekend and was very apprehensive due to other reviews left on here. But they were within my price range so I thought I would give them a try. Upon walking in, there was brief but very distinctive odor of urine and the floor was slippery, I was wearing flip flops so I am not sure... More

Was this review helpful? Yes 1
BW_NE_Mall, Front Office Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Thank you so very much! This construction is a nightmare for all of the small businesses as well as residents in the area! We know it is very much needed, but we wait with baited breath for the relief lol We appreciate your patronage, and your feedback! We are pleased to hear you will stay with us again in the... More

North Richland Hills, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 30, 2014

I found the hotel to be clean quiet and with friendly engaging staff. The white marble floor of the lobby was beautiful with a comfortable warm accent hardwood in front of the fire place . Everything worked and was clean . The shower had plenty of water pressure . The A/C worked without being to loud. The curtains cut out... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BW_NE_Mall, Front Office Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

We thank you for your feedback! It is our number one way of assessing our strengths, and areas from which we need to make improvements! We truly value the opinions of our guests, and love hearing back from each and every one! Have a wonderful day! In your Service! Joni Andress More

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Additional Information about BEST WESTERN N.E. Mall Inn & Suites

Address: 8709 Airport Freeway, North Richland Hills, TX 76180
Phone Number:
Location: United States > Texas > North Richland Hills
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN N.E. Mall Inn & Suites 2*
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Also Known As:
Best Western Ne Mall Inn And Suites Fort Worth
Best Western Ne Mall Inn & Suites Fort Worth Hotel North Richland Hills
Best Western North Richland Hills
North Richland Hills Best Western

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