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All 6 North Richland Hills hotels

BEST WESTERN N.E. Mall Inn & Suites

2.0 of 5 Hotel   |   8709 Airport Freeway, North Richland Hills, TX 76180
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Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
James L St Cloud, United States
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94 reviews from our community

Traveler rating
    43
    27
    12
    5
    7
See reviews for
33
11
10
34
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (94)
  • Mar-May only
    (31)
  • Jun-Aug only
    (23)
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    (28)
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    (12)
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St Cloud, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Nice location close to airport. Nice facility, Friendly staff. We had an impromptu couple days away from our hectic schedule, and took a trip to TX from Minnesota. Nice room, clean. Coffee in room, not so good. Still a good stay though.

Review collected in partnership with Best Western

Was this review helpful? Yes
BW_NE_Mall, General Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Dear James, We appreciate and value your feedback and response. We hope you consider to stay at our property again in the future so we have an opportunity to serve you one more time. Regards, Ram Yalamanchili Genreal Manager More

Dallas, Texas
1 review
1 of 5 stars Reviewed October 22, 2014

Do NOT go here. This is a local brothel, opium den and general hideout for lowlives, drug addicts and prostitues. If you value your safety, go somehwere else. The Holiday Inn or Hampton Inns less than a mile away are a much better value and much safer. We didn't even stay in the room we paid for as there were... More

Was this review helpful? Yes
BW_NE_Mall, General Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Dear John J from Dallas I thank you for your opinion; however, we were very surprised to see your comments as we’ve never had such complaints posted about our property by any of our guests in years of tripadvisor reviews – making YOUR review truly “one of a kind” for us. We’ve consistently carried excellent guest scores and feedback about... More

Hurst, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 20, 2014

The interior of the rooms were updated as well as the lobby. The staff was very friendly and helpful! They paid attention to guest. I noticed the front desk clerk walking and stopped to ask another guest if they needed help with luggage!The breakfast lobby is small so it can get congested they offered bacon, sausage links and eggs along... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BW_NE_Mall, General Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Dear Donna, Thanks for taking time to review our property. We value your feed back and any suggestions to improve our services to our guests in the future. I am glad you enjoyed your stay and would definitely see you in the future so we have another opportunity to serve and gain your loyalty. Regards, Ram Yalamanchili General Manager More

Norridge, Illinois
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed October 7, 2014

It's a petite hotel, but considering its proximity to the highway, pretty quiet at night. The staff was friendly & accommodating. It had all the basics (including free wi-fi/breakfast) for a great price. The pool was small but clean (though I didn't get a chance to use it), I only wish I realized there wasn't a fitness center prior to... More

Review collected in partnership with this hotel

Was this review helpful? Yes
BW_NE_Mall, Front Office Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Thank you for taking time to write a review for us! We really appreciate and value your feedback. We enjoyed having you here, and hope that you will come stay with us again in the future! Have a wonderful weekend! Joni Andress Front Office Manager More

Washington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2014

This is a clean, well maintained property. The room was quiet, and the beds were very comfortable. Great breakfast, Texas friendly service from the front desk to maintenance. I felt safe as a single mom travelling with her daughters. Nothing fancy, but an excellent value. I will definitely stay here again on my next trip.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BW_NE_Mall, Front Office Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

It was a pleasure having you and your daughter here. We are happy to hear that you will be joining us again in the future. Thank you for your feedback, as we truly value the opinions of our guests! Have a great weekend! Joni Andress Front Office Manager More

New Hampshire
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 30, 2014

The hotel was reasonably priced and the staff was very nice. My room was very clean and I was happy with that as well. Did swim in the pool and that was just fine as well. Used the lobby computer which is a nice benefit. I had several issues though. The construction around there is horrid. Very hard to get... More

Was this review helpful? Yes 1
BW_NE_Mall, General Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

I appreciate your feed back as it does help us to improve our service to our guests. I would be happy to say that the construction around the property is getting closer to complete in the next few months. I do apologize for the inconvenience caused you with a couple of amenities during your stay. I hope you would consider... More

Malone, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 24, 2014

This hotel was very affordable. Rooms were spacious, clean, and very comfortable. The staff was very friendly, the pool area was very welcoming, and the breakfast was a nice touch, although the breakfast area was a bit small and congested. I would gladly stay again .

Was this review helpful? Yes
BW_NE_Mall, General Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

We are glad that you enjoyed your stay at our property. We hope you would consider to stay with us again so we have another opportunity to serve you in the future. Regards, Ram Yalamanchili General Manager More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 23, 2014

Friendly staff, very accommodating. Room was clean and had been taken care of by facility. Motel in general was taken care of. Pleasant appearing grounds. Staff prompt in tending to daily services each morning. Continental type breakfast was ok. We did not use in-room internet, but did use the computers in the lobby to check-in in for airline flights and... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BW_NE_Mall, General Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Thank you for your feed back and we are glad you enjoyed your stay at our property. We hope that you would consider to stay again so that we have another opportunity serve you. Regards, Ram Yalamanchili General Manager More

Galveston, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 22, 2014

I went for business and when I finished for the day I came back to the room that was clean and in order, the staff smiled and greeted me by name when I entered. Breakfast was Wonderful with a big selection and the staff made sure I had everything I needed to enjoy their breakfast. I could not beat the... More

Review collected in partnership with Best Western

Was this review helpful? Yes 3
BW_NE_Mall, General Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Thank You for taking time to send us your response. We appreciate your feed back and we hope you will consider to stay at our property in the future. Regards, Ram Yalamanchili General Manager More

NE Mall Inn & Suites, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 20, 2014

Happy with my stay in terms of the cost, service, and personnel. The price quoted to me and printed on the receipt that was emailed and given to me was $30.00 lower than what was charged on my credit card. I'll call the manager on Monday to discuss this. And, as I reported the TV service was lousy.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BW_NE_Mall, General Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

I apologize for the inconvinience caused in terms of the pricing difference issues you encountered in room charges. We appreciate your feed back so that we can assist you and other guests better in the future. If there are any questions, please do not hesitate to contact us. Regards, Ram Yalamanchili General Manager More

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Additional Information about BEST WESTERN N.E. Mall Inn & Suites

Address: 8709 Airport Freeway, North Richland Hills, TX 76180
Phone Number:
Location: United States > Texas > North Richland Hills
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN N.E. Mall Inn & Suites 2*
Number of rooms: 84
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Also Known As:
Best Western Ne Mall Inn And Suites Fort Worth
Best Western Ne Mall Inn & Suites Fort Worth Hotel North Richland Hills
Best Western North Richland Hills
North Richland Hills Best Western

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