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BEST WESTERN N.E. Mall Inn & Suites

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8709 Airport Freeway, North Richland Hills, TX 76180
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BEST WESTERN N.E. Mall Inn & Suites
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120 Reviews from our TripAdvisor Community

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Traveler rating
    55
    36
    16
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    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Midwest City, Oklahoma
4 of 5 stars Reviewed yesterday NEW

I was really happy with the survive when I arrived. There was a glitch or something in the system, the system there was being difficult, but the man at the desk was well mannered, if not a bit funny, while we waited. Hey! It was worth the wait with the weather being so bad.

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Middletown, New York
1 review
5 of 5 stars Reviewed 1 week ago

It was my first time visiting the North Richland Hills area, and I must say I was very happy with my stay. I visited the area to search for possible homes in the area and I needed something very central and easy. It was an average hotel, nothing too over the top but I was very comfortable. I was also... More 

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BW_NE_Mall, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Hello Annaisg, Thank you so much for taking the time to complete the survey. We appreciate your feedback it helps us to continue to strive for excellent customer service. If you are in the area again please come and stay with ask. I would be happy to help you directly my contact information is (817) 427-0907 Thank you again, dOLLY... More 

Mineola, Texas
1 review
2 of 5 stars Reviewed 1 week ago

The desk clerk working evenings was extremely rude, to the point I wanted a refund. DM allowed employee to continue to be rude and offered 20$ of my stay, I sat more than 4 hours in a hot room!! It is the middle of June and in Texas. My experience was terrible.

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Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Unfortunately I was not on property and did not learn about the incident until later. I do understand that the General Manager tried to help you and resolve the problem. I... More 

Conroe, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Great impression from the beginning.. I was early for check in but a room as I requested was available and I was quickly checked in. Because of the new toll roads, they gave be excellent advice and directions to reach my first destination in the city. Easy access to the DFW Airport as well as downtown Fort Worth and Dallas.... More 

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Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Hello Kathy, Thank you for taking the time to complete the survey regarding your recent stay. Your business is very important to us and we value your feedback. We appreciate you telling us what you liked about your stay and how we can improve, you are helping us to continue to deliver superior customer service to you and our future... More 

Palestine Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I've stayed at this property now three separate times and been completely pleased on every occasion. The check in staff is extremely accommodating and helpful. The rooms are clean and pleasantly appointed. The hotel is scheduled for a renovation in the neat future with the breakfast/lobby area in the first phase. When that is completed it will be a welcome... More 

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BW_NE_Mall, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Hello Will, Thank you so much for staying with us we appreciate you taking the time to complete the survey. We value your feedback it helps us to continue to delivery great customer service and helps us improve where we need to improve. Thank you for your tip in reference to the lamps in the room. It was noted and... More 

Waco, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Great staff, clean and functioning room, and GREAT A/C. We had a change in our schedule that prevented us from being able to spend the following night which we had already booked through TripAdvisor. The staff went out of his way to help us cancel the room for the next night through TripAdvisor.

Review collected in partnership with Best Western

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BW_NE_Mall, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Hello Ricky, On behalf of the entire staff I want to thank you for taking the time to complete the survey. It helps us know what we are doing right and where we need to improve. I am happy to hear your stay was great and that our friendly staff took care of your needs. Please come and stay with... More 

Edmond, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Joni and the rest of the crew here always make me comfortable when I'm in town on business. This is the only hotel I stay at when in the DFW area. Over the years I have tried several others, but for the value and personnel---there's none better.

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Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Hello Edmond, Thank you so much for staying with us once again. We appreciate you business and look forward to you coming back. Your feedback is valuable to us it helps us to continue to strive for excellence customer service. Thank you again on behalf of the entire team. Dolly Schnetzler Sales and Marking Manager Best Western N.E. Mall Inn... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed May 23, 2015

I wasn't planing to stay in Dallas but coincidence got me to Best Western, no regrets. It was a wonderful stay, people are very friendly and helpful and the rooms will exceed anybody's expectations. I would like to thank Best Western staff for being wonderful hosts.

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Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Ziadsamaha, Thank you for taking the time to complete the survey. We really appreciate it. It helps us to improve in areas that need improving. We are pleased that you enjoyed your stay and you received great customer service. We trust that you will come back and see us again when your in the area. Please don't hesitate to call... More 

Belton, TX
2 reviews
5 of 5 stars Reviewed May 19, 2015

Great place to stay while on business in the Hurst, Euless, Bedford area. The business center was great. Breakfast was good. Hotel was clean. Staff was very friendly and helpful. I would recommend it as a great value.

Review collected in partnership with Best Western

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Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Hello Celinda, Thank you for taking the time to give us your feed back it is very important to us. We appreciate your business and we trust that you will come back and stay with us when your in the area. Please don't hesitate to contact me directly next time your coming to town. I would love the opportunity to... More 

Portland, United States
1 review
4 of 5 stars Reviewed April 26, 2015

The staff, especially Joni, went out of their way to be helpful and to make our stay comfortable and fun. We were moving cross country driving a 24 foot truck towing a car and were exhausted. The room was comfortable and the breakfast was good. Joni helped us locate the services we needed around town and even suggested sites we... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Dolly S, Manager at BEST WESTERN N.E. Mall Inn & Suites, responded to this review

Hello Shawn, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy... More 

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