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BEST WESTERN PLUS New Caney Inn & Suites

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22033 US Highway 59, New Caney, TX 77357-8257
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47 Reviews from our TripAdvisor Community

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Traveler rating
    27
    11
    7
    1
    1
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13
9
2
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (47)
  • Mar-May only
    (8)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (13)
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Mansfield, Texas
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

If you plan on checking in early, do not stay here. I stay in Best Western on a weekly basis. I always check in around 6 am and not once have any of them charged me an early check-in fee. They told us it would be $50 to check in early. When we asked why, the guy said "well we... More 

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Nashville, AR
1 review
5 of 5 stars Reviewed 1 week ago

Lovely hotel and very friendly, accommodating staff. The room was clean and the beds very comfortable. The jaccuzzi in the room was very enjoyable and relaxing. Access to the hotel property was inconvenient due to highway construction. Would highly recommend this hotel.

Review collected in partnership with Best Western

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Jacksboro
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2015

Very Nice Hotel! Difficult to get to due to road construction, but worth the trouble. Breakfast was good. Workout facilities were good as well. Overall I enjoyed my stay and I will return for my conference again next year.

Review collected in partnership with Best Western

Was this review helpful? Yes
Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review

Dear Brett T: Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Inn and Suites New Caney takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review. Yes, the construction is an issue, and we're glad it didn't prevent... More 

New Caney, United States
1 review
4 of 5 stars Reviewed April 9, 2015

Excellent customer service!!! Jeff the assistant manager was very helpful. Sadly, the bathroom had some mold in the tub. But everything else was good, breakfast was excellent. And all the staff very helpful and responsible.

Review collected in partnership with Best Western

Was this review helpful? Yes
Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review

Dear Michelle: Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Inn and Suites - New Caney takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review and love that you enjoyed staying with us! I want to apologize... More 

Keller, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 7, 2015

This was an awesome hotel located within 30 minutes of all the locations I needed to be. The staff were all very friendly and helpful. I have stayed at this hotel on a number of occasions and it has been consistently good each time.

Review collected in partnership with Best Western

Was this review helpful? Yes
Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review

Dear Tom M: Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay time and time again. We strive to make you feel at home when you are with us and there is nothing better than blending your family with... More 

Goshen
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 20, 2015

About a week ago, our flight was cancelled out of Houston to Indianapolis at the last minute. All of us were shocked, including the pilot who was at the door. Took our plane to Columbus, OH. We waiting in line for over 2 hours to get rerouted, the next day, of course! We were given taxi and hotel vouchers to... More 

Was this review helpful? Yes
Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review

Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay with us, even though it wasn't your choice! We strive to make you feel at home when you are with us and there is nothing better than blending your family... More 

Keller, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 29, 2015

Overall great stay. Room was comfortable, clean and well maintained. It was also very quiet. It was within 30 minutes of my business location and was worth the extra few minutes drive. Freeway access is under construction but still only takes about five minutes to get southbound on I-59.

Review collected in partnership with Best Western

Was this review helpful? Yes
Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review

Dear Tom M: Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Plus Inn and Suites New Caney takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review. We hope we will see you again soon! Thank you again, More 

Austin, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2015

We have business north of Houston and enjoy staying at the Best Western in New Caney. The rooms have high ceilings and are very roomy! The staff is very pleasant and helpful. We are so glad we found this hotel!

Review collected in partnership with Best Western

Was this review helpful? Yes
Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review

Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay time and time again. We strive to make you feel at home when you are with us and there is nothing better than blending your family with our Best Western... More 

Martinsburg, Pennsylvania
Top Contributor
120 reviews 120 reviews
95 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 31, 2014

Upon checking in the internet service for Best Western site was down and the gentleman behind the counter was sooo gracious in letting me get into my room. He didn't have to do that but he remembered my call and I told him that I would book on line. What a sweetie!!! This BW Plus is the nicest one I... More 

Was this review helpful? Yes
Billy p, General Manager at BEST WESTERN PLUS New Caney Inn & Suites, responded to this review

Dear Janell M: Thank you for such an incredibly nice review! Everyone at the BEST WESTERN Plus New Caney takes pride in their work and it shows by how pleasant our customers are. We are appreciative of anyone who takes time to leave a friendly review. We hope to see you again in the near future. Thank you, More 

Shreveport, Laos
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 14, 2014

We stayed at this location with our science Olympiad team. There were 15 kids and about 20 adults. We like to practice the night before we start the competition. The hotel staff allowed us to use the lobby and breakfast area. It was great. We ordered pizza. The kids were well behaved. The staff was so nice to our kids.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
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