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New Braunfels

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Best Western Inn & Suites


Hotel class 2.5 of 5
1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
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Reviews you can trust

70% Recommend
3.5 of 5 stars 21 reviews
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By trip type
All (21)
[ Date ] [ Rating ]
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5 of 5 stars
Jackiean   6 contributions
Dallas, Texas
Oct 25, 2009 | Trip type: Couples

We arrived about an hour before check in time and the Desk Clerk told our room was not ready but he could put us into another without our even needing to ask ! Our room was spacious with an separate sitting area with a second TV. It included a fridge and a microwave.The closet included hangers and luggage racks and... more

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1 of 5 stars
MommyDearestTexas   1 contribution
Texas
Sep 7, 2009 | Trip type: Family

My sons playstation portable was stolen out of our room. We were gone for the day and when we left that morning my son plugged his PSP in on the charger. When we returned later that evening his PSP was gone and the charger was still plugged in the wall. (i guess they already have a charger) Not only that,... more

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5 of 5 stars
sonicdrink   16 contributions
Jul 29, 2009 | Trip type: Friends getaway

For a reservation at the last minute, my stay turned out pretty well. They had a computer downstairs, which was convenient b/c I had to make reservations for the next night in another city. The staff was polite and patient. more

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5 of 5 stars
grrchick   2 contributions
Greenville, Texas
Dec 31, 2008 | Trip type: Family

During our recent roadtrip we stopped in at this hotel at 11pm with no reservations. They were out of smoking rooms by that time, but without having reserved a room, it's definately not their fault. Our room was in great condition, typical furnishings, but the pillows were stood up on their sides and at an angle to the headboard. Very... more

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5 of 5 stars
KurtHa   6 contributions
Edmonton
Dec 15, 2008 | Trip type: Couples

We stayed at this location for one night during a recent roadtrip through Texas. While the hotel is easy to get in and out from the freeway, it is indeed very quiet and roadnoise is not an issue. Check-in was very pleasant. The receptionist, Mr. K. was very friendly and happy to share directions and recommendations. Our room/suite consisted of... more

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4 of 5 stars
rockmorejohn   18 contributions
vancouver, wa
Oct 28, 2008 | Trip type: Business, Solo travel
1
person found this review helpful

FYI, As a Regional Sales Manager, I stay at Best Westerns all over the US. My review of this hotel is as follows: * Beds are new, soft and very comfortable * the overall room condition is new, nice * the breakfast provided is very nice * hotel staff was just ok, kind-of -friendly. * the computer in the lobby... more

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4 of 5 stars
theworkingmomma   10 contributions
Pearland, Texas
May 28, 2008 | Trip type: Family

Booked online using Travelocity after finding they had a Suite available through them. Room was large. Typical motel furnishings. VERY clean. Rates were pretty good considering it was Memorial Day weekend. Definately would stay there again. Access to food and fun close by. About 10 minutes or less from anywhere you could want to go, outlets, Schlitterbahn, Gruene, Comal and... more

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2 of 5 stars
Drew_in_Alamo   7 contributions
Alamogordo, NM
Oct 14, 2007 | Trip type: Family
1
person found this review helpful

When we went to our room, there was sombody already in the room. Manny indicated that the manager made the mistake. So we got a different room other than the king suite we requested. The rooms are clean, but some need work. The room my son stayed in was not in the best shape. The wallboard had been repaired but... more

Management response from
sgray126, General Manager

We bought this motel in June 2007. As the season has slowed we have begun replacing the beds, carpets and remodeling the rooms. Please give us another chance I am positive you won't be dissapointed!

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1 of 5 stars
bdgibs   1 contribution
Pearland
Sep 29, 2007 | Trip type: Friends getaway
1
person found this review helpful

I was unable to stay at this hotel last night because when we arrived in our room there was cockroaches, the toilet would not flush and the sink would not drain. There was also little nats swarming the room. So I called the front desk and said no problem we can move you. So the employee named MANNY came upstairs... more

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2 of 5 stars
Poo-Peck   15 contributions
Dallas, Texas
Sep 5, 2007 | Trip type: Family

We booked only one day in advance after accomodations with our friends fell through. We contacted the property directly - the first of many times we received excellent customer service. The hotel is nice and basic. The service was excellent - the maids and front desk clerks were always helpful. The free breakfast was a little more than your basic... more

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Best Western Inn & Suites Also Known As

  • Best Western Hotel
  • Best Western New Braunfels
  • New Braunfels Best Western
Address: 1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130