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BEST WESTERN Inn & Suites

2.5 of 5 1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
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BEST WESTERN Inn & Suites
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BEST WESTERN Inn & Suites
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146 reviews from our community

Traveler rating
    60
    41
    25
    11
    9
See reviews for
62
35
5
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Austin
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

This is a very convenient hotel that is close proximity to several tourist destinations. Easy on and off. Close to restaurants and other places you would want to visit in the area. It is half motel with doors to the outside and some with doors to the inside.

Review collected in partnership with Best Western

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, Convenient, Comfortable with a GREAT shower. Attended the Roseanne Cash concert at Gruene Hall. Got in after midnight with no problems. We notified hotel we would be in after midnight. Gruene Hall has no real seating for the concert so standing room only. Hot shower with massage head was just the ticket!

Review collected in partnership with Best Western

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I book my reservation in the 1800# with my aaa discount I got a rate of $67.49+tax for Wednesday & Thursday night Friday night was higher and I decide to pay Friday night with my points. I got there Thursday morning 2am at the checking they said that they didn't find my reservation I had to print my reservation she... More 

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us. I understand you contacted our hotel looking for a Best Western employee rate. Unfortunately, you failed to mention to us that you were no longer an employee of Best Western. Since you needed a room on the first floor, you should have requested that when you booked your reservation. However, since we wanted to... More 

Cary, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Rooms were quiet and comfortable (other than the odd square pillows). Hotel is very clean and appears to be new or recently renovated. Breakfast was so-so, but it was complimentary. Free wi-fi worked very well.

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this review of our site, and thank you for choosing to stay with us. I am truly honored to hear of the great service and facilities you had during your stay with us. You, along with all of out other guests, are always our priority. I hope to see you on your next trip to our area.... More 

Houston, Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked this place the day of when planning a last minute trip to New Braunfels. The price was about $70 or so for a king bed for 1 night. The check-in process was really easy and fast. The room was very nice and clean. Everything in the room worked and we had plenty of toiletries, towels, and various other... More 

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Reviews like this really touch our hearts, as our number one priority, each day, are our guests. Thank you for sharing your kind words, and thank you for giving us a chance. I hope we have convinced you, that there is no finer establishment when it comes to comfort & service, than us. We hope to see you again soon.... More 

Ft Myers Beach
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I booked a room on-line through TripAdvisor and realized I had made an error with the date. I booked it at 6 PM on the 18th and put in the 18th rather than the 19th! Horrors when I tried to get a hold of someone from TripAdvisor....totally impossible. I phoned Best Western and was told they couldn't do a thing... More 

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for the kind words about Dawn, she definitely is a gem. I am glad she was able to accommodate your needs. After all, that is our ultimate goal. I hope to see you again soon while visiting our beautiful area. I believe Dawn exemplifies our motto of "Stay with people who care." Shailesh G. Bhakta General Manager nbhospitality@yahoo.com More 

Snyder, Texas, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Toilet seat needs to be oval and not plastic. The clerk on 3 to 11 was wonderful very friendly and informative. Be at breakfast by 9 20 because at 9 30 you are too late. Rooms clean and nicely furnished. Thank you for a nice stay

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your review. Actually, all of our toilets, as well as the toilet seats, are elongated, and not round. The breakfast hours are posted from 6:30 am - 9:30 am. We make sure all supplies are plentiful during those hours. If something needs refreshing, my staff will replenish those items. We also ask our guests if they need... More 

1 review
3 of 5 stars Reviewed November 8, 2014

supplies (shampoo) were low or out, pillows uncomfortable, food was ok, room had odor but location was very convenient and now for this review- I'm not an author - if I want to put 200 words or less then that's all I got to say! I'm not publishing a stinking book! Hope you get the stinking point! want more words?... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

My staff and I do our absolute best to make sure each of our guests are taken care of as best as possible. I am elated to hear that we were able to meet all of your standards. We hope to see you again on all future trips to our beautiful area. Thank you for choosing to stay with us... More 

Denton, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2014

Spent 4 nights in 2 different rooms, the first 2 nights were in a king rooms with outside entrance. Nice room, clean and convienant to get from the room to the vehicle. The last 2 nights we spent in a king suite inside room which was the same with the couch living area. This was nice to kick back and... More 

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your review of our hotel in New Braunfels, TX. Each day we as a team strive to create a perfect experience for each of our guests. It is always in our best interest to keep our guests comfortable in a clean & friendly atmosphere. We would be honored to accommodate you on your next trip to beautiful... More 

Montgomery, United States
1 review
5 of 5 stars Reviewed November 4, 2014

My wife and I were very pleased with hotel accommodations and staff. Best bed I've slept in outside of our home- very restful. Staff members were are polite and helpful. We will return when we are in area again.

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this review and thank you for choosing to stay with us in beautiful New Braunfels, TX. I am happy to hear that your stay with us was a very pleasant one. Each day my staff and I strive to offer only the best service and comfort to each of our guests. I hope we have earned your... More 

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Additional Information about BEST WESTERN Inn & Suites

Address: 1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
Phone Number:
Location: United States > Texas > New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Inn & Suites 2.5*
Number of rooms: 60
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Also Known As:
Best Western Inn And Suites
Best Western Hotel New Braunfels
Best Western New Braunfels
New Braunfels Best Western
Hotel Style:
#3 Romantic Hotel in New Braunfels
#8 Business Hotel in New Braunfels

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