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All 29 New Braunfels hotels

BEST WESTERN Inn & Suites

2.5 of 5 Hotel   |   1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
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66%
Ranked #7 of 29 hotels in New Braunfels
A recent review
3 of 5 stars reviewed today
Isdamo
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110 people have reviewed this hotel

Traveler rating
    44
    28
    19
    11
    8
See reviews for
52
22
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed today NEW

On our first visit to this motel we stayed in a room which comfortably met my needs as someone using a walker to get around with a roll in shower. The room was located on the lower floor in the building with the lobby. Was not bothered by noise from nearby interstate. On second visit I again requested a room... More

Was this review helpful? Yes
Mesquite, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

It was an incredible experience for what we paid. Facilities are clean and well kept. Staff is friendly. My daughter is more picky than me (because I pay the bills) but she love it. Our first time in New Braunfels we stayed at The Marriott by the river, so the bar was set pretty high, and the Best Western performed... More

Was this review helpful? Yes
Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We love to visit New Braunfels, and this was our first stay at this Best Western. We were impressed! Room was a very large and comfortable suite-type room, lobby area is well-appointed, breakfast was typical hotel fare (good coffee!), and the staff was really friendly and helpful. We will definitely choose Best Western again.

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this review and thank you for choosing to stay with us in beautiful New Braunfels, TX. I am happy to hear that your stay with us was a very pleasant one. Each day my staff and I strive to offer only the best service and comfort to each of our guests. I hope we have earned your... More

United States
1 review
1 of 5 stars Reviewed 1 week ago

This is a roach infested hotel, DO NOT STAY AT THIS HOTEL. Had to go to the local Wal-Greens to buy roach bait because there were roaches in our room and then went to breakfast the next morning only to find a BABY roach crawling across our breakfast table in the lobby. Didn't get any sleep for fear of roaches... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your review of our New Braunfels location. After speaking with my staff about your issues, I would like to clear some items up. After checking into the hotel, you called and complained of these roaches. However, when we asked you if we could either move you into another room, or come and treat for them, you refused... More

Cypress, United States
1 review
2 of 5 stars Reviewed 1 week ago

Our main complaint is that the room was not very clean. Our room had many small bugs crawling around and two flies flying around which was very disturbing. Furthermore, there were a lot of dust on the two lamps. Lastly, one of our pillow cover was dirty and still had someone's hair on it. Not sure if the pillow cases... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

My apologies to you and your family. We pride ourselves on being extremely clean as all of our rooms are thoroughly checked before we rent any room. I would also like to apologize for the issues you had with the breakfast area. It is a busy time of the year, however, my staff and I are constantly working on giving... More

Dallas, United States
1 review
4 of 5 stars Reviewed 1 week ago

My best friend and I stayed at this Best Western Inn & Suites for three nights and we were very pleased with our stay. Check in and Check out went smoothly and the front desk employees were very helpful. The hotel is located very close to tourist attractions such as the Schlitterbahn water park, the river, Gruene, and San Antonio.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your kind words, and thank you for giving us a chance. We pride ourselves on our service and accommodations, so words like yours encourage us to do more. We hope to see you again soon. Shailesh G. Bhakta General Manager nbhospitality@yahoo.com More

fort worth, United States
1 review
2 of 5 stars Reviewed 1 week ago

Bad place to stay, good luck if they give you a room on 2nd floor and you are carrying many bags...... there is not elevator....bad place to stay.......bad place to stay......bad place to stay....bad place to stay.....

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your review of our location. I am amazed that you have created this image of us as a "bad place to stay" because of an elevator. The fact that we are fully renovated with new furnishings, large flat screen TV's, a nice hot breakfast, an enormous swimming pool / spa combination, some of the greatest customer service... More

Grand {Prairie, United States
1 review
4 of 5 stars Reviewed 1 week ago

Nice room and clean. Variety of choices for breakfast. Good wifi and many tv channels. Easy check in and checkout. Right off of the highway and less than 10 minutes from Shlitterbaun. Very close to restaurants and a Walgreens.

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us, and thank you for this review. I am happy to hear that your stay with us was a pleasant one. From now on, we hope to be your home away from home whenever you visit our beautiful city. Thank you for staying with people who care. Shailesh G. Bhakta General Manager nbhospitality@yahoo.com More

Odessa, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

this is a 2 story hotel and there is no elevator. I Have severe RA and have great difficulty climbing stairs but had no other option. I was offered a downstairs smoking room but that was not a possibility for me. my reservation rate was not honored and the desk clerk did not check into it for me.

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this review, and thank you for staying with us here at the Best Western Inn & Suites of New Braunfels. After looking into your situation, I would like to clear some items up. First of all, when you booked your reservation, you did not request a downstairs room. Therefore, you were not assigned one. Upon arrival at... More

Waco, Texas
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed two nights in a double queen room and was honestly shocked with the quality.The room was clean and spacious and the front desk staff was so friendly. At check in the clerk advised me on the best local places to visit and was just super helpful. The beds...wow!! Very comfy.Breakfast was pleasant and food fresh. The hotel is located... More

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your kind words. Countless hours have been put into this location to redecorate, and refurnish it. This hotel looks nothing like what it used to, so it is nice to hear that our guests comments on how great things turned out. It would be an honor to accommodate you again. Thank you for choosing Best Western, and... More

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Additional Information about BEST WESTERN Inn & Suites

Address: 1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
Phone Number:
Location: United States > Texas > New Braunfels
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Inn & Suites 2.5*
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Also Known As:
Best Western Inn And Suites
Best Western Hotel New Braunfels
Best Western New Braunfels
New Braunfels Best Western

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in New Braunfels #5 Business Hotel in New Braunfels
Hotel Class
Official Description (provided by the hotel)
The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TV's, as well as massaging showerheads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more   less 
Number of rooms
60

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