We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Inn & Suites

2.5 of 5
Hotel website
Hotel deals
1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
Special Offer
Get up to 20% off
BEST WESTERN Inn & Suites
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #6 of 29 Hotels in New Braunfels
A recent review
4 of 5 stars reviewed 2 days ago
MoandJim Boston, Mass. USA
Write a Review

157 reviews from our community

Traveler rating
    64
    45
    27
    12
    9
See reviews for
64
41
5
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (157)
  • Mar-May only
    (30)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (21)
All months
Boston, Mass. USA
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Manager was very friendly on arrival and was training a new employee. Room was clean and bed comfortable. A basic hot breakfast was available. 5 minute drive to downtown Gruene which was a lot of fun. The highway noise is audible from inside the room, but we are deep sleepers. The hotel signage could be improved, we could not find... More 

Was this review helpful? Yes
Cisco, Texas
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Was on a weekend trip and had been to San Marcos to visit car museum. Found this motel after a very long day. Very friendly staff and quick check in. Room was very clean and nice. Beds were extremely comfortable and great pillows. Would stay again if every in this area.

Was this review helpful? Yes
Port Aransas, Texas
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Compared to many BW entities I would rate this a little above average. Outside access rooms seem to be older than inside access rooms. Service overall good. Outside area of outside access rooms in need of repair. Sidewalks very uneven and pose risk of tripping. Outside corridors could be kept cleaner.

Was this review helpful? Yes
Celeste, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I was between business locations on my way home. I needed to be out of the reach of San Antonio to be away from heavy traffic when starting my next day. This was the place. It gave me lots of places for dining, easy on and off I35 and the price is right.

Review collected in partnership with Best Western

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 weeks ago

This was the 3rd or 4th time my spouse and I have stayed at this hotel. Each time, we have had a very good bed, an exceptionally clean room and a "good hot breakfast. The hotel staff was "quite friendly and professional" R. Wilder

Review collected in partnership with Best Western

Was this review helpful? Yes
Southern California
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Best Western Hotel and Suites in New Braunfels for three nights in February 2015. The room was spacious and clean. The service was exceptional! I make this trip to New Braunfels annually. I will DEFINITELY stay here again!

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed 4 weeks ago

The room was very clean, staff was very friendly! Our room was facing freeway, traffic was more of a white noise for us. If you are a light sleeper I recommend you request a room located inside building. Breakfast is usual for such establishment. We did express checkout, I did note a problem with bill when I checked my email,... More 

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your kind words, and thank you for giving us a chance. We pride ourselves on our service and accommodations, so words like yours encourage us to do more. I am happy to hear my staff and I were able to provide you with a great experience during your stay with us here. Thank you for choosing to... More 

killeen tx, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 15, 2015

upon arrival the hotel looked nice, both outside and in the lobby. the breakfast was the usual for a b/w, although the sausage was very greasy. on both check-in and out the desk clerk was on the phone(check-out with her boss) neither acknowledged my arrival nor looked at me or smiled. as a diamond(was never acknowledged) member I have rarely... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

First of all I would like to apologize for the issues you had at our New Braunfels location. I assure you, each and every day, our guests are our number one priority. I am surprised that they did not acknowledge your membership as that is a standard practice for us. Thank you for being a Best Western Diamond member. We... More 

Fort Worth, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2015

The recently remodeled BW inns have the most comfortable mattresses I have experienced in a reasonable priced motel. More than enough pillows to satisfy my wife's sleeping preference. Rooms were very clean.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your kind words. Countless hours have been put into this location to redecorate, and refurnish it. This hotel looks nothing like what it used to, so it is nice to hear that our guests comments on how great things turned out. It would be an honor to accommodate you again. Thank you for choosing Best Western, and... More 

1 review
2 of 5 stars Reviewed January 30, 2015

three nights, no cleaning service, staff left early, exterior lock completely missing on supposedly locked exterior exit/entry to second floor, quality of breakfast was not as good as in the past, loud group outside of our room late a night

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

I am sorry to hear that your stay with us this time was not a pleasant one. However, I understand you had placed a do not disturb card on your door each day, therefore our staff skipped cleaning your room to respect your privacy. You did remove the card later in the afternoon but by then the housekeeping staff had... More 

Questions? Get answers from hotel staff and past guests. Ask a question

23 photo of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1)
Viewed
Hotel & grounds (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Room/suite (7)
Viewed
Pool/beach area (3)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question