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BEST WESTERN Inn & Suites

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1493 N I-H 35, New Braunfels, TX 78130
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1 room 1 adult
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245 Reviews from our TripAdvisor Community

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El Paso, Texas
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The hotel is old and area around was unkept. Hard pillows, no hand lotions, room not clean. Flickering floor lamp-had to unplug. Anne the breakfast lady was very friendly and helpful. She even made fresh eggs for us. Front lobby was nice.

Helpful?
Thank USTWO4251
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Moving cross country stopped in at The Best Western. I could not sleep and Jennifer was so nice she helped me chill out so I can fall asleep. Love this place!! Totally changed me opinion about the quality of the hotel!!!

Helpful?
Thank Trevor H
lafayette, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The location was very close to Gruene, TX and to downtown New Braunsfels, TX. This was the best point about the hotel. There are a set of rooms that have the front door that goes outside and a set of rooms that have the front door that goes inside a hallway.

Review collected in partnership with Best Western

Helpful?
Thank Courtney L
Gurnee, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I were visiting friends and stayed in room 101. The staff were accommodating and frìendly. Our breakfasts were especially enjoyable. We met a lovely lady named Anne, who was a wonderful hostess. She saw to our every need, while having breakfast and answered many questions about the area and gave names of the restaurants in the area.... More 

Helpful?
Thank Don S
Texas
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The room smelled a little musty since the room opens to the outside like a motel. The setup makes it easier to unload from the car though. It got better after the air was going for a bit just like at other motel like places I've stayed. The bathroom had nice granite but there were dispensers on the wall for... More 

Helpful?
Thank Papillondechant
Chicago, Illinois
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very disappointed to turn up and find that this hotel's standard rooms are all with outside doors. We were offered an inside room for an upgrade of $20 - no thanks. So we drove around the side to park our car right outside our door which is not a benefit seeing we will hear every other car that arrives and... More 

Helpful?
Thank Susanna P
New Braunfels, Texas
1 review
5 of 5 stars Reviewed December 24, 2015

Room 121 was enviting with every amenity . Jennifer our delightful hostess makes delicious Texas waffles ; eggs sausage coffee were hot fresh and very much enjoyed thank you Jenifer! We are so glad we chose this Best Western with our smoke free room for a good nights rest the night before Christmas eve!

Helpful?
Thank debhartlaw
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this great review on our hotel in beautiful New Braunfels, TX. My staff and I strive to bring the best service and accommodations to our guests each and every day. Rest assured, I will be passing on your kind words for Jennifer to her. We are here to create an experience for our guests that they will... More 

El Paso, TX, United States
1 review
1 of 5 stars Reviewed December 14, 2015

Hotel has safety concerns. Exterior door lock has hardware removed, Robbers can enter hallway and access peoples rooms. Our deadbolt did not work also, reported these items to the desk clerk and was blown off. To be secure in the room at night I moved a piece of furniture in front of the door so no one coule kick the... More 

Review collected in partnership with Best Western

Helpful?
Thank Lee S
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for leaving your review. I'd like to take a moment to address the things you mentioned. First and foremost, had we known about your issues with your hotel room door the night you checked in, we would have immediately taken care of the issue by moving you into a different room, one with a working lock. Unfortunately, there... More 

Reynosa, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 28, 2015

Hi, I recommend this hotel, I was here five years ago with my family. The place is very nice compared to my last stay. The staff is very friendly. And on my next trip back to this hotel. In general all service is excellent.

Review collected in partnership with Best Western

Helpful?
Thank Erick C
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for taking the time to leave a review of Best Western Inn & Suites in New Braunfels. When we purchased this property several years ago, we spent a great deal of time and energy renovating the property from top to bottom. As you are a returning guest, we are most pleased to know all of that hard work... More 

Austin, Texas
1 review
5 of 5 stars Reviewed November 17, 2015

I was traveling home from a business trip late last night when I got caught in a storm and decided to be safe and check into a motel. Boy am I glad I did! This is a fantastic motel. It may not be the 4 Seasons, but its a fairly luxurious motel--clean, comfortable, wonderful amenities (do yourself a favor and... More 

Helpful?
Thank Reeniepie79
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your glowing review and the special recognition of our employees. I'll be sure to pass your kind remarks on to them, of course. We strive to provide comfortable accommodations as well as knowledgeable staff to make everyone's visit a pleasant one; and I'm so happy to know that we met and exceeded your expectations. Thank you for... More 

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