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BEST WESTERN Inn & Suites

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1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
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1 room 1 guest
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BEST WESTERN Inn & Suites
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202 Reviews from our TripAdvisor Community

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Traveler rating
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    63
    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • German first
  • Portuguese first
  • Spanish first
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    (202)
  • Mar-May only
    (48)
  • Jun-Aug only
    (94)
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    (39)
  • Dec-Feb only
    (21)
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Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Need a hotel while visiting New Braunfels that's close to shopping and restaurants with easy access to interstate 35? This is your place. Hotel is two floors of rooms with Wi-Fi and a TV with local and basic cable channels; however the rooms are not equipped with a DVD player. There is 24-hour Walgreens (with a Redbox) around the corner... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Good service, clean rooms, great location. Very close to schilterbahn water park and many good restaurants including Chill's and Olive Garden. A little more variety on the breakfast menu will be appreciated.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was a nice stop at a very reasonable price. The bed was super comfy too! The bathroom could have been a touch larger. The staff was friendly and helpful. The continental breakfast was pretty decent.

Was this review helpful? Yes 1
Corpus Christi, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was the first time staying at a Best Western. It was very pleasant. The room was clean and updated. The beds were comfortable. There were good choices for breakfast. The lady at check-in was very friendly and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us, and thank you for taking the time to write a review of our location. I am pleased to hear that you enjoyed your stay with us. Our goal everyday is to make sure our guests are fully taken care of. Thank you for choosing to stay with Best Western. Shailesh G. Bhakta, CHA, CHO... More 

Houston, Texas
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

I decided to bring my daughter to Natural Bridge caverns and Schillertbahn. I decided to stay in new braunsfels because it was closer to both locations without having to stay in San Antonio. I usually don't stay in these type of hotels but the pics looked great, price was good and most of the reviews were good. Well when I... More 

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your review of our hotel in New Braunfels, TX. Each day we as a team strive to create a perfect experience for each of our guests. It is always in our best interest to keep our guests comfortable in a clean & friendly atmosphere. We would be honored to accommodate you on your next trip to beautiful... More 

Houston, Texas
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Best Western is at an important intersection of the highway in New Braunfels. New Braunfels in the summer is overrun with families who are there to visit Schlitterbaum (spelling?) float the river, and do all things tourist that this area is known for. We stayed there for one night while waiting for my daughter to host a wedding shower... More 

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

My staff and I do our absolute best to make sure each of our guests are taken care of as best as possible. I am elated to hear that we were able to meet all of your standards. We hope to see you again on all future trips to our beautiful area. Thank you for choosing to stay with us... More 

Deer Park, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very friendly and helpful staff, especially at breakfast. Very good breakfast. Very clean and nice room. Convenient to everything in New Braunfels. Desk staff helpful to find you a hotel in next city. Access to internet and computers. Parking close to room.

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us, and thank you for this review. It truly is an honor to take care of our guests needs during their stay with us. I am very happy to hear that your stay with us was a very pleasant one. I hope you choose to stay with us from now on, as the one thing... More 

Richmond, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We needed a room for an overnight stay while tubing the Guadalupe in New Braunfels. The hotel is actually more of a motel as you park in front of your room door and access your room from the exterior as opposed to an interior room in a hotel. The hotel was conveniently located near the river, dining and shopping the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us, and thank you for taking the time to write a review of our location. I am pleased to hear that you enjoyed your stay with us. Our goal everyday is to make sure our guests are fully taken care of. Thank you for choosing to stay with Best Western. Shailesh G. Bhakta, CHA, CHO... More 

Oklahoma City, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

We were very disappointed upon arrival to find that this is a 1/2 hotel 1/2 motel. We were given rooms in the motel part. The rooms were disappointing to say the least. We asked to move to the "hotel" side & were told it would cost $20 MORE dollars a night to move rooms. We were told the hotel/motel was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

First of all I would like to thank you for choosing to stay with us. We value each of our guests, whether they like our location or not. Now let me address your issues with our New Braunfels site. According to our records, you booked your reservation online. You also booked the most discounted rate at our location which happened... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 3 weeks ago

There was not anyone at the front deal the first 5 minutes we were there and the purple in front of us had been they're longer. The ac wasn't cold. I slept without even a sheet because the ac barely kept the room bearable. The fridge was never cold enough to keep the food fresh so we lost the food... More 

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this feedback. I am a little puzzled at your comments as we always have someone at the registration desk. My only explanation would be that maybe they were busy attending to another guest away from the desk. Either way, that is not an excuse, as each of our guests are equally important to us. I will however,... More 

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