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All 29 New Braunfels hotels

BEST WESTERN Inn & Suites

2.5 of 5 Hotel   |   1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
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Ranked #9 of 29 hotels in New Braunfels
A recent review
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82 people have reviewed this hotel

Traveler rating
    32
    18
    17
    8
    7
See reviews for
39
17
3
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Tyler
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Arrived nearly 11 PM. Night clerk was quick to check me in and very personable and had turned on light in my room as it was dark midnight. Bonus is the early morning hot or cold breakfast by your cchoice.

Review collected in partnership with Best Western

Was this review helpful? Yes
Concord, NC, United States
1 review
3 of 5 stars Reviewed 1 week ago

When we checked in we asked for a room with King-Sized bed. The room was set up for handicap access and had no bathtub, only an open shower with a curtain. The front desk man said all the rooms were like that and they had no rooms with combination tub and shower. The shower drain could not keep up with... More

Review collected in partnership with Best Western

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Chilton, Wisconsin
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff was very courteous and friendly. We appreciated having two t.v. sets in our suite. I would highly recommend this hotel. The new furnishings and new paint were also very nice. Wonderful job on the redecorating.

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your kind words. Countless hours have been put into this location to redecorate, and refurnish it. This hotel looks nothing like what it used to, so it is nice to hear that our guests comments on how great things turned out. It would be an honor to accommodate you again. Thank you for choosing Best Western, and... More

Houston, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Meeting with clients, I remained tired due to poor sleep from constantly fighting the sheets from a queen size bed that were placed on my king size bed. My room was not ready when I arrived to check in that afternoon. Room was also left half dirty like they just took out the trash and made the bed. Food was... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us here at the Best Western Inn & Suites of New Braunfels, TX. After checking our records it seems that you arrived at our hotel a few hours before the normal check in time of 3:00 pm. At that point, in order to take care of you, we took it upon ourselves to shuffle some... More

Troup, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I have stayed her many times in the past. The hotel is a little older, but everything always seems to be in order and clean. Staff memebers are always polite and helpful. Good breakfast and blocks away from shopping, food and the famous Gaudalupe river.

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

I am happy to hear that you have chosen to stay with us on multiple occasions. Thank you for staying with people who care. We have completed out renovations now and are practically brand new. Some of these items include new furniture, new granite tub surrounds as well as large flat screen TV's in all rooms. We hope to see... More

Arlington, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 10, 2014

I enjoyed my stay at your hotel. It was more than I expected for Best Western. It was clean and fresh. My room was spacious and clean. It was nice and quite. The breakfast was good as well. The staff was nice and very friendly.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your kind words, and thank you for giving us a chance. We pride ourselves on our service and accommodations, so words like yours encourage us to do more. We hope to see you again soon. Shailesh G. Bhakta General Manager nbhospitality@yahoo.com More

Fergus Falls, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 8, 2014

We have been coming down to Texas for several years and have been most fortunate to be able to stay at this motel enjoying reasonable rates as Winter Texans and pampered by the owner of the motel, Steve, and his wonderful manager Mayur (and his lovely bride Angie). We also are blessed by the attention we receive from their housekeeping... More

Was this review helpful? Yes 1
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Your review has such a nice heart warming touch to it. Thank you. My staff and I truly appreciate your kind words, and want you to know how much we appreciate you choosing to stay with us every year. When I took over this hotel a few years ago, I didn't know how our past guests would feel about all... More

Dallas, Texas
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 2, 2014

This made the second time that i stayed here at this place and both times i really enjoyed it. The rooms were clean and smelled good and i have no complaints....Their front desk clerk "Dawn" is the absolute nicest person ever. I wish i could clone her and stick her behind every hotel i go to. Then maybe i would... More

Was this review helpful? Yes 1
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your kind words about your stay with us at the Best Western Inn & Suites in New Braunfels, TX. You are correct, Dawn is a great team member, and I have heard nothing but great things about her. Thank you for staying with us, we are happy to hear that this is your home away from home.... More

Dallas, Texas
1 review
4 of 5 stars Reviewed January 27, 2014

I just wanted to let you know that your staff member Dawn did a great job and we really appreciate the service. She helped me change the reservation at the last minute and than took extra good care of us when we arrived Friday night. I would stay here again the next time we are in town.

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for the kind words. My staff and I, strive to offer the best service and accommodations, to our guests, each and every day. I will make sure that Dawn sees this review, as I am sure it will brighten her day. Thank you for staying with people who care. Shailesh G. Bhakta General Manager nbhospitality@yahoo.com More

Corpus Christi, Texas, Usa
Top Contributor
65 reviews 65 reviews
21 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed January 18, 2014

This BW is close to the freeway but is very quiet and comfortable. Room was spacious and clean. The breakfast eggs tasted like powdered eggs but the rest was fine. Make sure to check for soap and shampoo. Didn't discover until morning there was none of either in the room.

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

I appreciate your great review, but am a little concerned with your issues. I will personally double check the eggs we serve for breakfast, as I want to make sure we serve good quality products for our guests. I will also have a talk with my housekeeping department, as the soap and shampoo should never be an issue. We provide... More

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Additional Information about BEST WESTERN Inn & Suites

Also Known As:
Best Western Hotel New Braunfels
Best Western Inn And Suites
Best Western New Braunfels
New Braunfels Best Western
Address: 1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Inn & Suites 2.5*
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