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All 29 New Braunfels hotels

BEST WESTERN Inn & Suites

2.5 of 5 Hotel   |   1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
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67%
Ranked #7 of 29 hotels in New Braunfels
A recent review
4 of 5 stars reviewed 3 days ago
Ruth D Dallas, United States
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107 people have reviewed this hotel

Traveler rating
    42
    28
    18
    11
    8
See reviews for
50
22
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
United States
1 review
1 of 5 stars Reviewed yesterday NEW

This is a roach infested hotel, DO NOT STAY AT THIS HOTEL. Had to go to the local Wal-Greens to buy roach bait because there were roaches in our room and then went to breakfast the next morning only to find a BABY roach crawling across our breakfast table in the lobby. Didn't get any sleep for fear of roaches... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Cypress, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

Our main complaint is that the room was not very clean. Our room had many small bugs crawling around and two flies flying around which was very disturbing. Furthermore, there were a lot of dust on the two lamps. Lastly, one of our pillow cover was dirty and still had someone's hair on it. Not sure if the pillow cases... More

Review collected in partnership with Best Western

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Dallas, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

My best friend and I stayed at this Best Western Inn & Suites for three nights and we were very pleased with our stay. Check in and Check out went smoothly and the front desk employees were very helpful. The hotel is located very close to tourist attractions such as the Schlitterbahn water park, the river, Gruene, and San Antonio.... More

Review collected in partnership with Best Western

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fort worth, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

Bad place to stay, good luck if they give you a room on 2nd floor and you are carrying many bags...... there is not elevator....bad place to stay.......bad place to stay......bad place to stay....bad place to stay.....

Review collected in partnership with Best Western

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Grand {Prairie, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Nice room and clean. Variety of choices for breakfast. Good wifi and many tv channels. Easy check in and checkout. Right off of the highway and less than 10 minutes from Shlitterbaun. Very close to restaurants and a Walgreens.

Review collected in partnership with Best Western

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Odessa, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

this is a 2 story hotel and there is no elevator. I Have severe RA and have great difficulty climbing stairs but had no other option. I was offered a downstairs smoking room but that was not a possibility for me. my reservation rate was not honored and the desk clerk did not check into it for me.

Review collected in partnership with Best Western

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Waco, Texas
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed two nights in a double queen room and was honestly shocked with the quality.The room was clean and spacious and the front desk staff was so friendly. At check in the clerk advised me on the best local places to visit and was just super helpful. The beds...wow!! Very comfy.Breakfast was pleasant and food fresh. The hotel is located... More

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Houston, Texas
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very clean rooms and toilets. Close to Gruene. Just off I35. Ample parking and access to restaurants. The breakfast is standard fare, but they bothered to top up the mix for the waffles. Check in time is strictly at 3pm, so do not try to check in early.

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this review, and thank you for staying with us at our Best Western. Each day, we do our very best to make sure every aspect of our hotel is taken care of so our guests will have an amazing experience with us. As far as our check in time is concerned, this time of the year is... More

1 review
5 of 5 stars Reviewed 2 weeks ago

We were there two nights and had a wonderful experience as usual. The hotel was clean and the staff was courteous and helpful. However, I would add bacon to the breakfast menu. Overall, we were pleased with our accommodations. We call Best Western our home away from home.

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

I am truly happy to hear that you have chosen to stay with us again. This tells me that my staff and I, continue to create a good experience for you and your family. From all the room renovations we have done to the new breakfast concept we have implemented, our guests needs are always our top priorities. I will... More

Keller, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Repeat customers at the hotel. Renovations still going on but no disturbances occurred. Prefer interior rooms closer to the pool. Beds were comfy and air conditioning vents well maintained. The only issue we had on this visit, the TV volume in all rooms is controlled at a certain volume not to disturb your neighbors. I have pretty good hearing but... More

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for choosing to stay with us again, and thank you for taking the time to write this review. We strive to be our best each day to make sure each and every one of our guests needs are met. I am glad to hear your stay with us was an enjoyable one. My apologies for your issue with... More

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Additional Information about BEST WESTERN Inn & Suites

Address: 1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
Phone Number:
Location: United States > Texas > New Braunfels
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Inn & Suites 2.5*
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Also Known As:
Best Western Inn And Suites
Best Western Hotel New Braunfels
Best Western New Braunfels
New Braunfels Best Western

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#3 Romantic Hotel in New Braunfels #5 Business Hotel in New Braunfels
Hotel Class
Official Description (provided by the hotel)
The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TV's, as well as massaging showerheads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more   less 
Number of rooms
60

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