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BEST WESTERN Inn & Suites

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1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
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BEST WESTERN Inn & Suites
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190 Reviews from our TripAdvisor Community

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Traveler rating
    74
    59
    33
    14
    10
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83
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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  • All months
    (190)
  • Mar-May only
    (48)
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    (82)
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    (39)
  • Dec-Feb only
    (21)
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Marshall, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I usually stay at Best Western whenever possible. The beds are 'usually' VERY comfortable. I seldom write any type of negative reviews due to my overall satisfaction with the company. We have had some very nice stays at Best Western!! We have stayed at this location 3 times in less than 6 weeks. The first time was great...bed extremely comfortable,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
4 of 5 stars Reviewed 2 days ago NEW

Got sick first day of trip. Several nearby Urgent Care and pharmacies. All easy to find with basic directions. My room was on the ground floor but I barely heard cars coming or going from parking lot (next to my room) or road. Shower was amazing. Bed was comfortable. Breakfast was tasty and hot. Near lots of fast food and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Just wanted to say that our overnight stay was excellent. The receptionist was friendly and very courteous. The room was very clean and up to date. Had everything you could want at home. I would definitely recommend this hotel.

Was this review helpful? Yes
Flower Mound, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A nice room, clean, friendly staff. Any minor hiccups were addressed immediately. Close to tube places to float the Comal. Near Schlitterbahn too. I liked it overall. Good breakfast. Pool and hottub were good.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Saginaw, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I would've rated this hotel MUCH higher if they had a few more staff members. They had several folks trying to do 2-3 jobs . . but everyone was friendly, the value was great and breakfast?!?! FANTASTIC!

Review collected in partnership with Best Western

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Kennedale, TX, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Excellent customer service and friendly professional staff. The room cleanliness was average, and the breakfast was a cut above those offered at similar motels. I'd stay at this or another Best Western again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us, and thank you for this review. It truly is an honor to take care of our guests needs during their stay with us. I am very happy to hear that your stay with us was a very pleasant one. I hope you choose to stay with us from now on, as the one thing... More 

Keithville, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel after reading the reviews from other Trip Advisor users. We found those reviews to be useful and accurate of this property. This hotel was everything it promised to be, it was conveniently located, it's amenities were comfortable and the staff was friendly and helpful. I would stay here again in the future and would recommend... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your review of our hotel in New Braunfels, TX. Each day we as a team strive to create a perfect experience for each of our guests. It is always in our best interest to keep our guests comfortable in a clean & friendly atmosphere. We would be honored to accommodate you on your next trip to beautiful... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There was nothing spectacularly great or poor about our stay here. The staff was friendly and hospitable. The breakfast was fairly typical for this price range (waffles, eggs, sausage, assorted cerials, juices and pastries etc.) The grounds were clean and adequately maintained as where the rooms. Noticed other reviews concerning doors: they aren't defective per se, but do require a... More 

Was this review helpful? Yes 1
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us, and thank you for taking the time to write a review of our location. I am pleased to hear that you enjoyed your stay with us. Our goal everyday is to make sure our guests are taken care of. Thank you for choosing to stay with Best Western. Shailesh G. Bhakta, CHA, CHO General... More 

Weslaco, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It was a nice property with comfortable beds, m/f, clean pool and hot spa, wonderful staff and clean rooms. The breakfast was wonderful with hot sausage, eggs, and waffles, among a variety of fruits, cereals, yogurts and beverages. I would definitely recommend it and it was a reasonable price.

Review collected in partnership with Best Western

Was this review helpful? Yes 3
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this review, and thank you for giving us a chance to meet your accommodation needs. We strive to bring the best comfort, quality and service to our guests every day at a value that is superior to our competition. I hope we can be of service to you again soon. Shailesh G. Bhakta CHA, CHO General Manager... More 

bossier city, United States
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and i brought our daughter and grandson to New Braunfels to go tubing and visit Gruene TX. From the picture on line, it looked like this was a hotel with " inside doors" which is what we prefer. However, the doors were located outside and for that the price was a little higher than I think it should... More 

Was this review helpful? Yes 1
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Our location is actually unique, in that it has both an indoor section, as well as an outdoor section. Our indoor section contains all of our suites, and our outdoor section contains all of our standard rooms. Whether you book a suite or a standard room each room is equipped with the same furnishings. They all have brand new furniture,... More 

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