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BEST WESTERN Inn & Suites

2.5 of 5
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1493 IH 35 N., at Exit 190a, New Braunfels, TX 78130
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BEST WESTERN Inn & Suites
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Ranked #7 of 29 Hotels in New Braunfels
A recent review
4 of 5 stars reviewed 3 days ago
TheresafromNY Austin, Texas
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161 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco, California
Top Contributor
92 reviews 92 reviews
51 hotel reviews
138 helpful votes 138 helpful votes
2 of 5 stars Reviewed yesterday NEW

Something must have gone wrong in my planning: we chose to stay in New Braunfels because it was described as a small Texas town with character and charm. The mistake was not paying more attention to the location of this hotel, which is 100 feet from an unobstructed view of I-35 and an 8 minute drive to the pleasant old... More 

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Austin, Texas
1 review
4 of 5 stars Reviewed 3 days ago NEW

We arrived on our way north from Fiesta in San Antonio. The manager was very personable and friendly. We were disappointed that the pool was closed for repair so I asked about using the pool at one of the neighboring hotels. The manager called and arranged usage of the pool next door. He was full of suggestions for dining and... More 

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Albuquerque
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let me start off by saying that the room itself was clean and well cared for. Checkin could have been smoother, but it wasn't too bad. So if I had never gone online, this would have been a glowing review. However, I got in at midnight and got online to submit some documents to some clients. I simply could not... More 

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BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this feedback on our internet service. Recently we have revamped our internet services to include an extremely high bandwidth. So I am kind of shocked to hear of your issues. However, I will contact the vendor and see what the problem is. It may be something as simple as updating our software on our access points as... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Close to Interstate 35. Great location if you are passing by. Not so great if you are a light sleeper. Friendly and helpful staff. Nice and clean rooms. Comfortable bed for sleeping. Had little success with the whirlpool tub. The previous guest might have bathed their piñata (the paper type), because the water was full of bright-colored paper debris. Not... More 

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BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your review and thank you for staying with us. Unfortunately we cannot control everything our guests do at our site, but I assure you we try, so it provides the ultimate experience for all of our guests. On your next trip, if you allow us to prove to you that we are looking to provide the best... More 

Boston, Mass. USA
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Manager was very friendly on arrival and was training a new employee. Room was clean and bed comfortable. A basic hot breakfast was available. 5 minute drive to downtown Gruene which was a lot of fun. The highway noise is audible from inside the room, but we are deep sleepers. The hotel signage could be improved, we could not find... More 

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BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

I appreciate the valuable feedback you have given to me about your stay at the Best Western Inn & Suites in New Braunfels, TX. I assure you I will look into all of these issues. Without your valuable feedback we could not make the proper improvements our guests are needing. I hope to see you again on your future travels... More 

Cisco, Texas
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2015

Was on a weekend trip and had been to San Marcos to visit car museum. Found this motel after a very long day. Very friendly staff and quick check in. Room was very clean and nice. Beds were extremely comfortable and great pillows. Would stay again if every in this area.

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BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us, and thank you for this review. It truly is an honor to take care of our guests needs during their stay with us. I am very happy to hear that your stay with us was a very pleasant one. I hope you choose to stay with us from now on, as the one thing... More 

Port Aransas, Texas
2 reviews
3 of 5 stars Reviewed March 16, 2015

Compared to many BW entities I would rate this a little above average. Outside access rooms seem to be older than inside access rooms. Service overall good. Outside area of outside access rooms in need of repair. Sidewalks very uneven and pose risk of tripping. Outside corridors could be kept cleaner.

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BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your honest Review of our site. Actually the outside rooms are no older than our inside rooms. Both have the exact same furniture and amenities. The exterior walkways as well as our pool area, are about to get a makeover so that will make the site look even better. I hope to see you on your next... More 

Celeste, United States
2 reviews
4 of 5 stars Reviewed March 12, 2015

I was between business locations on my way home. I needed to be out of the reach of San Antonio to be away from heavy traffic when starting my next day. This was the place. It gave me lots of places for dining, easy on and off I35 and the price is right.

Review collected in partnership with Best Western

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BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your kind words. My staff and I do our absolute best to make sure each of our guests are taken care of as best as possible. I am elated to hear that we were able to meet all of your standards. We hope to see you again on all future trips to our beautiful area. Thank you... More 

1 review
5 of 5 stars Reviewed March 9, 2015

This was the 3rd or 4th time my spouse and I have stayed at this hotel. Each time, we have had a very good bed, an exceptionally clean room and a "good hot breakfast. The hotel staff was "quite friendly and professional" R. Wilder

Review collected in partnership with Best Western

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BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

I am truly happy to hear that you have chosen to stay with us again and again. This tells me that my staff and I, continue to create a good experience for you and your family. From all the room renovations we have done to the new breakfast concept we have implemented, our guests needs are always our top priorities.... More 

Southern California
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 1, 2015

I stayed at the Best Western Hotel and Suites in New Braunfels for three nights in February 2015. The room was spacious and clean. The service was exceptional! I make this trip to New Braunfels annually. I will DEFINITELY stay here again!

Was this review helpful? Yes
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us, and thank you for this review. We feel that our hotel reviews speak for themselves. We have seen a large amount of positive feedback from our guests, mainly due to our fully renovated hotel, and our amazing staff. Each day our priority remains the same, to take care of our guests needs. We hope... More 

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