The Resort at Schlitterbahn (New Braunfels, TX) - Resort Reviews

Also Known As:: Schlitterbahn Resort At New Braunfels Hotel; Schlitterbahn Resort At New Braunfels Hotel New Braunfels; Schlitterbahn Waterpark Hotel; Hotel Schlitterbahn Waterpark

Address: 305 West Austin Street, New Braunfels, TX 78130 (Formerly Schlitterbahn Resort at New Braunfels)

Phone Number:

Region: United States > Texas > New Braunfels

Amenities:

Free Parking Kitchenette Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #16 of 28 hotels in New Braunfels

Price Range: $$$$

Official Description (provided by the hotel):: Splash into family fun at the Resort at Schlitterbahn in New Braunfels, Texas. The Resort at Schlitterbahn intermingles the world's greatest waterpark with 211 onsite accommodations. Many rooms are so close to the action you can actually step out your door and into one of our rides.For a real family-style getaway, try one of our fully equipped vacation homes located near the waterpark. You'll find everything you need for family reunions, corporate retreats, weddings or other special gatherings - from comfy sitting areas and multiple beds to full kitchens and laundry rooms. Accommodations range from standard hotel rooms with two beds to cottages, suites and townhomes. Many units have full kitchens. ... more less

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woodmanjc

Reviewer

4 reviews

Reviews in 3 cities

4 helpful votes

“Not bad, but !!!!”

Reviewed June 12, 2013 NEW via mobile

The resort is not bad, spent 2 days.The family thinks its better then Orlando's wet and wild, but not as fun or clean as Denver's water world. Rooms were nice and clean but im not sure I will return until major updates/repairs are made to the park.

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Sylvia M

Arlington, Texas

1 review

1 helpful vote

“Excellent Customer Service from Janette”

Reviewed June 11, 2013

I have been going to Schlitterbahn New Braunfels for about 18 years and our family has the best time and want to go back every year! Today, I spoke to Janette and she was the best for customer service! She was courteous, made helpful suggestions and excellent customer service skills. I have always been treated very nice when making reservations... More

Sylvia M, Thank you for your recent review! Our Reservation Agents are here to assist you in planning your vacation and I'm very pleased to hear Jeannette was especially helpful. We look forward to seeing you in August! Kathryn H. More

taimgxe

Pearland, TX

Senior Reviewer

9 reviews

7 hotel reviews

Reviews in 7 cities

5 helpful votes

“Room nice, could have been great if not for the Train activity.”

Reviewed June 10, 2013

We went to Schiltterbahn New Braunfels for a weekend getaway on June 8th. We had purchased a TravelZoo promotion for the Play & Stay feature that offered park tickets and a hotel stay. Before I begin, I have to say, we enjoy Schillterbahn, the waterpark, alot. It is the best waterpark hands down. We have been going for years and... More

Was this review helpful? Yes

taimgxe, Thank you for your review. I'm sorry to hear that your stay was not as pleasurable as you had hoped. As you mentioned there is an active railroad track that runs adjacent to our property. We have many other rooms that are located in other areas of the park, farther away from the train track. I'm glad you and... More

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Nicole W

Russellville, Alabama

3 reviews

“The Train Station at Schlitterbahn”

Reviewed June 8, 2013

We recently visited the resort and stayed in what seemed like a newer addition to the resort. The rooms were clean and nice but this particular building had train tracks running behind it. During the night at least 10 trains came through with horns blaring ( I am not exaggerating about number of trains). It sounded as though the trains... More

See 2 more reviews by Nicole W for New Braunfels

Nicole W, Thank you for your review! Many of our Resort rooms are located near a train track and the train horn can be heard frequently throughout the night. Our staff is dedicated to providing exceptional customer service to our guests and I'm glad to hear you that you received some of that specialized service. Thank you again for your... More

Amanda L

Oklahoma City, Oklahoma

10 reviews

Reviews in 6 cities

“Condos at Boogie Bay are worth it.”

Reviewed June 8, 2013 via mobile

We booked last minute and stayed one Night at Schlitterbahn. Husband read reviews on the room and said it was worth it to pay the extra 100 dollars to stay in a 2 bedroom condo and not smell the mold people had spoken about. The condo was nice and had everything we needed. Very close to the resort, and my... More

Amanda L, Thank you for your recent review. As you mentioned, the extended ride time at Blastenhoff is a great value. The Boogie Bay Condos are in a great location and provide the convenience many families desire. We value your opinion and will take your suggestion into consideration. Our customer feedback helps drive our decisions to better serve our guests.... More

J C

Carrollton, Texas

7 reviews

Reviews in 4 cities

“Great deal for money”

Reviewed May 29, 2013 via mobile

We stayed in the motel rooms over Memorial Day holiday. The rooms are clean and could use some updating, but the reason you stay is so you can get cheaper park tickets. The savings was about $150 for our family of 4. We got early entrance to the park which was great. My 16 year old was able to ride... More

J C, Thank you for taking the time to review our Resort. We are thrilled that you and your family enjoyed your stay and look forward to hosting you and your family again in the future. As you mentioned, the Unlimited Stay and Play package is a great value and the extended ride time can’t be beat. There is not... More

angel040574

Chicago, IL

Senior Contributor

21 reviews

4 hotel reviews

Reviews in 14 cities

16 helpful votes

“Oh wow!”

Reviewed May 29, 2013

Upon booking the confirmation email indicated that less than half the park would be open during our stay. Make certain to check the schedule for what will be open before booking. None the less, we decided to keep the reservation. We had been warned that the resort was tattered, old and mildewy. Very correct. We did, however, book into the... More

Dear angel040574, Please accept my sincere apology for your experience at our resort. We recently replaced our locking system throughout the resort. The process was set up so occupied rooms were notified prior to install. Unfortunately that was not the case with your reservation. I am glad your family enjoyed our new Treehaus Luxury Suites! We are always looking for... More

CAltis

“Bates Motel!!!!!!”

Reviewed May 25, 2013 via mobile

Haven't even made it to the park yet, and wanna go home!!!! The rooms are horrid. They smell of mold and mildew!!! And the bathroom looks like the Bates Motel same 1970's decor and looks like its never been cleaned!!!!! If you come to Schlitterbahn stay in a different hotel

See 2 more reviews by CAltis for New Braunfels

Dear CAltis, I am deeply troubled by your review and would appreciate the opportunity to discuss in further detail. Please accept my apologies for your accommodations. Our resort has been undergoing extensive refurbishment and there are still rooms to be addressed, however they should always be clean and comfortable.We understand that time with family is limited and precious and we... More

Iguana108

Houston, Texas

Contributor

14 reviews

11 hotel reviews

Reviews in 11 cities

“Been Back for Years (and Booked for 2014)”

Reviewed May 24, 2013

We been visiting the "resort" since our daughter was 3, this years she turned 21. I highly recommend staying on the property. There is a wide variety of accommodations; however, as other reviewers have mentioned, "resort' is loose definition. While it may not seem like a good value, the ability to go back to your room cool off, have a... More

Dear lguana108, Thank you for taking time to review your recent visit. We are thrilled you enjoyed your stay and look forward to hosting your family for many more generations. As you noted there is not a better location than ours and we provide many room options for every size family. Most of our rooms offer fully-equipped kitchens so guests... More

thegazelle26

Houston, TX

9 helpful votes

“Look elseware if you're in the original Schlitterbahn”

Reviewed May 23, 2013

Stayed in suite near the booking office. I arrived late (11:30PM) at night. When I booked, I was assured the desk would be staffed and a late checkin would not be a problem. When I arrived there was a notice in the window telling me to call security to get my keys. I had to wait 10+ minutes for security... More

Dear thegazelle26, Thank you for taking time to review your recent visit. Please accept my sincere apologies for your accommodations. Our resort has been undergoing extensive refurbishment and there are still rooms to be addressed, however they should always be clean and comfortable and I will be sure to follow up with our management team. We will re-evaluate the ability... More

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The Resort at Schlitterbahn, New Braunfels

The Resort at Schlitterbahn

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