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Quality Inn & Suites

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1533 IH-35 North, New Braunfels, TX 78130 (Formerly Hawthorn Inn)
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68 Reviews from our TripAdvisor Community

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19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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  • English first
  • Spanish first
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    (68)
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    (19)
  • Jun-Aug only
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    (14)
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Houston, Texas
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Initially I thought that the place didn't feel clean, but it also didn't feel truly dirty either, but after spending a full night there, I realized it is indeed dirty. A trip down the main halls will tell you that, or if you happened to see the freezer in my refrigerator, or if you happened to see the 2 long... More 

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Dallas, Texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We made a last minute trip to New Braunfels to float the river and hang out at the water park with our family. We had very few available options given the last minute nature of our trip. We were hoping for at best a marginal place to rest our heads. What we got was well below these expectations. The lobby... More 

Was this review helpful? Yes 1

Travelers are raving about these New Braunfels hotels

San Angelo
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed May 23, 2015

The staff was very nice. However, the water in the bath was not hot. In fact it was luke-warm at best. We were very disappointed. A cold bath is not fun. The front desk would not answer when we called. When they finally did, after several attempts, they said they would send maintenance up; they never did. Whatever! No results.... More 

Was this review helpful? Yes 2
Richmond, Texas
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 19, 2015

The hotel is easy to get to along I 35. Access to the internet was free which was a perk that some of the other hotels don't offer. The rooms were large. We had a two queen bed room. There was adequate space for suitcases, a desk, new refrigerator and a microwave. The beds were comfortable with lots of pillows.... More 

Was this review helpful? Yes 1
Pagosa Springs, Colorado
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 11, 2015

Stayed for a night after traveling all day. The room was big and spacious and very inviting. My only complaint is the beds were not comfortable but my 13 year old slept like a baby. The staff was great. Very friendly and helpful.

Was this review helpful? Yes 1
Branson, Missouri
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 30, 2015

Excellent staff, clean room, good food. Older building so carpet and furniture but was also clean. Access back to freeway always difficult on one way service roads but staff helpful. Wish we had more time to check out nightlife and shopping.

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Corpus Christi, Texas
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 14, 2015 via mobile

We got this hotel because it was one of the only ones with vacancy of spring break. (Probably should have been our first clue). The halls smelled heavily of smoke. It took us 3 attempts to get into out room. The front desk lady could not get out keys programmed correctly. I'm pregnant- I do not want to be walking... More 

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Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed March 8, 2015

There were multiple things I disliked about the hotel: 1. there were stains on my bed sheets. 2. the pool was extremely cold and windows were open in the pool area. 3. the front desk worker was extremely flighty and not helpful 4. the price was way higher than it should have been. However the location is great. i do... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 18, 2015

I went to New Braunfels to visit with my 12 year old niece. She is an avid swimmer so I looked long and hard for a hotel with an indoor pool. This was the only one I found, amazingly. The hotel room was clean and comfortable but the overall facility was rather time-worn. The carpets were stained and the elevator... More 

Was this review helpful? Yes 2
San Antonio, Texas
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed February 4, 2015

Stayed the weekend at this location mainly for the indoor pool for the kids. The water was too cool for them so they mainly used the hot tub. The room was clean and comfortable and large enough. The breakfast was decent, though we chose to eat breakfast out the next morning. Not sure if I would return, there are quite... More 

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