We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 29 New Braunfels hotels

Quality Inn & Suites

2.5 of 5 Hotel   |   1533 IH-35 North, New Braunfels, TX 78130 (Formerly Hawthorn Inn)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Save Saved
You added Quality Inn & Suites to your Saves list
Quality Inn & Suites
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #26 of 29 hotels in New Braunfels
A recent review
3 of 5 stars reviewed 4 days ago
K D Houston, Texas
  • Overview
  • Reviews (54)
  • Photos (22)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (10)
  • Location
  • More
Write a Review

54 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Houston, Texas
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Not bad for the price we paid, but the bed was so uncomfortable that my husband couldn't sleep. He spent the night watching TV in a chair. Defiantly a musty smell in the hotel. The breakfast was fine as well.

Was this review helpful? Yes
Aransas Pass, Texas
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have no complaints For your information the breakfast is over by 9. I wish the ac got colder but it was 102 outside so it felt nice. They also should have more rooms with 2 beds. I like that they actually have smoking rooms. Although I didnt get one and never smelled it.

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 2 weeks ago

Nasty carpet. Smells like an ashtray. Outdated. Run down broken down stained. I'm not a phobic.... But this place makes me phobic. Stay somewhere else. Besides being old it is unclean. Front desk employees are rude.

Was this review helpful? Yes
Tyler, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 12, 2014

Cracks in ceiling and peeling. Hole in sheets. Black mold and rust in shower. No other king beds available. Attendant didn't believe us about ceiling and said there wasn't housekeeping at that time (7:30p.m.) She gave me sheets to change myself. If I wanted to change sheets I would have stayed home. I've stayed with Choice before and we are... More

Was this review helpful? Yes 2
Duncan, Oklahoma, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 12, 2014

5 entrance doors to this dirty carpet motel. my gmc serria 2009 took 2 spaces because of lack of respect for another persons car. checked in at 3 pm. by 7pm I was told motel was fully booked. yet ,at this time a total of 38 parking spaces were available. 3 pick-ups were taking a total of 19 parking slots... More

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 14, 2014

I didn't check my bill closely when I left, only to discover later that this is one of those tacky places that adds a charge for the room safe whether it is used or not. OK, Mr Owner, you got my $1.50 for this stay, but in return you'll get no more business from me. Does that sound like good... More

Was this review helpful? Yes 2
Joshua, Texas
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 15, 2014 via mobile

In brief: Pros: Room was clean. Bed was clean. Fridge and microwave in room. Cons: shards of glass in floor left from previous guests cut my husbands foot. Breakfast was below sub par. And the non englishspeaking woman running it was rude and unprofessional. Stood in line for 30 minutes, that's not a typo, for the ONE waffle maker in... More

Was this review helpful? Yes 4
Surabaya, Indonesia
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 27, 2013

It's a Quality Inn, so - you get what you expect for a fair price. No complaints, but is fairly basic. Breakfast is a very simple DIY Continental style, but no complaints. Has a small indoor pool plus a well equipped exercise room. Stayed there for the Austin F1 GP and made a good base for getting to and from... More

Was this review helpful? Yes 2
Victoria, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 4, 2013

The walls were patched and not painted, the sofa sleeper had stains and cig. burn holes. The carpet was stained and nasty looking. Not well maintained. For a room charge of 349.99 +sales tax 21.00+city county tax 24.50= (397.19)Not worth the money, I made my comments to the front desk at check out, he said he would pass the comments... More

Was this review helpful? Yes 1
Williamsburg, Iowa
11 reviews 11 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 4, 2013

During a recent vacation trip to New Braunfels, TX we stayed at the Sleep Inn & Suites ($86.43 including taxes), this sad place ($83.05, including taxes), and Comfort Suites ($80.35, including taxes), on consecutive nights. The Quality Inn ( a huge misnomer) needs a lot of improvements to warrant the name "Quality". Particularly disappointing - or a better word: disgusting... More

Was this review helpful? Yes 2
Owners: What's your side of the story?
If you own or manage Quality Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Quality Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites

Address: 1533 IH-35 North, New Braunfels, TX 78130 (Formerly Hawthorn Inn)
Phone Number:
Location: United States > Texas > New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Priceline, Expedia, Booking.com, Tingo, Choice Hotels, HotelsClick, Hotels.com, BookingOdigeoWL and Venere so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel New Braunfels
Quality Inn And Suites
Quality Inn New Braunfels
New Braunfels Quality Inn

22 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (3)
Other (3)

Management photos: Courtesy of the property manager

All management photos (20)
Hotel & grounds (7)
Dining (3)
Pool/beach area (2)
Room/suite (6)
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in New Braunfels with
any amenities


Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Quality Inn & Suites New Braunfels offers a free hot breakfast buffet, exercise room, indoor pool, free high speed internet and all of the other amenities you are looking for to make your stay enjoyable in New Braunfels. We are minutes from Schlitterbahn and all of the attractions New Braunfels has to offer. ... more   less 
Number of rooms

Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer