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All 29 New Braunfels hotels

Quality Inn & Suites

2.5 of 5 Hotel   |   1533 IH-35 North, New Braunfels, TX 78130 (Formerly Hawthorn Inn)
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41%
Ranked #26 of 29 hotels in New Braunfels
A recent review
3 of 5 stars Reviewed November 27, 2013
johnbuoy58 Surabaya, Indonesia
  • Overview
  • Reviews (51)
  • Photos (21)
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51 people have reviewed this hotel

Traveler rating
    12
    6
    11
    11
    11
See reviews for
14
13
3
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Tyler, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Cracks in ceiling and peeling. Hole in sheets. Black mold and rust in shower. No other king beds available. Attendant didn't believe us about ceiling and said there wasn't housekeeping at that time (7:30p.m.) She gave me sheets to change myself. If I wanted to change sheets I would have stayed home. I've stayed with Choice before and we are... More

Was this review helpful? Yes 2
Duncan, Oklahoma, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

5 entrance doors to this dirty carpet motel. my gmc serria 2009 took 2 spaces because of lack of respect for another persons car. checked in at 3 pm. by 7pm I was told motel was fully booked. yet ,at this time a total of 38 parking spaces were available. 3 pick-ups were taking a total of 19 parking slots... More

Was this review helpful? Yes 1
Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 14, 2014

I didn't check my bill closely when I left, only to discover later that this is one of those tacky places that adds a charge for the room safe whether it is used or not. OK, Mr Owner, you got my $1.50 for this stay, but in return you'll get no more business from me. Does that sound like good... More

Was this review helpful? Yes 2
Joshua, Texas
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 15, 2014 via mobile

In brief: Pros: Room was clean. Bed was clean. Fridge and microwave in room. Cons: shards of glass in floor left from previous guests cut my husbands foot. Breakfast was below sub par. And the non englishspeaking woman running it was rude and unprofessional. Stood in line for 30 minutes, that's not a typo, for the ONE waffle maker in... More

Was this review helpful? Yes 4
Surabaya, Indonesia
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 27, 2013

It's a Quality Inn, so - you get what you expect for a fair price. No complaints, but is fairly basic. Breakfast is a very simple DIY Continental style, but no complaints. Has a small indoor pool plus a well equipped exercise room. Stayed there for the Austin F1 GP and made a good base for getting to and from... More

Was this review helpful? Yes 2
Victoria, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 4, 2013

The walls were patched and not painted, the sofa sleeper had stains and cig. burn holes. The carpet was stained and nasty looking. Not well maintained. For a room charge of 349.99 +sales tax 21.00+city county tax 24.50= (397.19)Not worth the money, I made my comments to the front desk at check out, he said he would pass the comments... More

Was this review helpful? Yes 1
Williamsburg, Iowa
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 4, 2013

During a recent vacation trip to New Braunfels, TX we stayed at the Sleep Inn & Suites ($86.43 including taxes), this sad place ($83.05, including taxes), and Comfort Suites ($80.35, including taxes), on consecutive nights. The Quality Inn ( a huge misnomer) needs a lot of improvements to warrant the name "Quality". Particularly disappointing - or a better word: disgusting... More

Was this review helpful? Yes 2
Arlington, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 3, 2013

Stayed at the hotel on November 1 thru November 3. left an item at my room called in the evening ( 5:30) of the check out day.. The front desk rep... was condensing, showed no will to accommodate..passed the buck to house keeping the manager... No sense of customer service. Beds are like trampolines...TV's are old CRT type. Whomever was... More

Was this review helpful? Yes 1
Kaufman, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 2, 2013

The carpets in our room and in the halls were stained and dirty. The beds were uncomfortable and there was no fridge or microwave in our room. The breakfast was just okay. I filled out a survey from Choice Hotels and received a form email from the hotel manager saying that he was sorry that I was not pleased but... More

Was this review helpful? Yes 1
The Woodlands, Texas
Top Contributor
54 reviews 54 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed October 2, 2013

My wife and I were on business trip and had to find a hotel to spend a night. The hotel was OK but the check out was the worse. The clerk was on the phone when we were trying to check out for five minutes. He did not care that we were waiting for him to check out. The same... More

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Additional Information about Quality Inn & Suites

Address: 1533 IH-35 North, New Braunfels, TX 78130 (Formerly Hawthorn Inn)
Phone Number:
Location: United States > Texas > New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
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Also Known As:
Quality Hotel New Braunfels
Quality Inn And Suites
Quality Inn New Braunfels
New Braunfels Quality Inn

21 photos of this hotel

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Hotel & grounds (7)
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Other (2)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Quality Inn & Suites New Braunfels offers a free hot breakfast buffet, exercise room, indoor pool, free high speed internet and all of the other amenities you are looking for to make your stay enjoyable in New Braunfels. We are minutes from Schlitterbahn and all of the attractions New Braunfels has to offer. ... more   less 
Number of rooms
69

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