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All 29 New Braunfels hotels

Fairfield Inn & Suites New Braunfels

2.5 of 5 Hotel   |   1465 IH 35 North, New Braunfels, TX 78130
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83%
Ranked #4 of 29 Hotels in New Braunfels
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
lakewoodjohn Lakewood
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116 reviews from our community

Traveler rating
    57
    40
    9
    5
    5
See reviews for
54
21
2
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Lakewood
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This is just an update on earlier review of this property. Wanted to correct name of manager of Fairfield Inn..it is not Linda Villalobos but Cynthia Villalobos. We had our ups and downs..but overall she is a great manager who wants the best for her customers.Will go back(and be kinder) as she is a cool,calm and collected manager.

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Lakewoodjohn, YOU are too funny! I am truly happy to hear that you will be back! I will be sure you and your family get a top floor where its nice and quiet! Be sure to let me know when your in the area gain! Thank you for giving us a chance!! ;) More

Conroe, Texas
Top Contributor
69 reviews 69 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is one of the nicest hotels I have stayed at. It was very clean and modern. The staff was great and very helpful. Checking in and out was easy, along with emails of confirmation and final receipt. Towels and bed were clean. Breakfast was good, I love that they had cooked oatmeal not instant pack. I would defiantly... More

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Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Lori L from Conroe TX, Thank you for your kind words! I am glad you enjoyed your stay with us! Have a great day! More

1 review
5 of 5 stars Reviewed 2 weeks ago

i loved all the staff at the hotel....super friendly.helped me with my directions around town..i had never visited new braunfels, and the staff helped me find all the places i wanted to visit and more..never hesitated to help me ..clean rooms..great service :)

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Lori H, HI! Thank you sooooo much for staying with us! My staff and I are always ready and will to help! I am so happy our directions didn't get you lost! ;} Thanks again and we hope to see you again soon!! More

Texas
Contributor
17 reviews 17 reviews
12 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night in a 2 queen suite with a sofa. The room is very nice and plenty of room to get around in a wheelchair. It was not wheelchair accessible but we were still able to get our son around just fine in and out of the restroom. The beds were comfy nice furnishings. The room was very clean... More

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Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear 42 Heaven Texas I happy to hear that you liked the size of our room but I am SOOO sorry about the shower! My housekeeping staff is usually very good about making sure the showers and the rooms are very clean. Please accept my apologies! I am glad the rest of your stay was enjoyable. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our stay was a wonderful experience, room was clean and neat, the breakfast was very good and there was plenty of everything, staff very friendly and helpful my nieces and nephew enjoyed the pool while I relax at the jacuzzi, will definitely stay there again and would recommend it to family and friends

Was this review helpful? Yes 1
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Rocio D, Thank you so much for your great review! I'm glad to hear you and your nephew enjoyed your stay with us! HOPE to see you again soon! More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I Was very satisfied w/my room and how the Manager went out of her way to give me directions to the Hotel. I believe in order to have a good team, You have to have GREAT Management. You lead by example. I was very impressed by everyone's hospitality. This establishment possess an excellent example of service and value. Kudo's to... More

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Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi Angdeb! THANK YOU SOOO MUCH for your kind words. It’s always a pleasure to hear that our hotel staff and I are doing a great job taking care of our guests! We love what we do and it shows!! I Hope to meet you on your next visit! Have a great day! More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice and clean! Made a last minute booking and they were ready for us! Only complaint is that breakfast shuts down at 9:00, no acceptions. Nice rooms, clean showers. Comfy beds, great hotel! What else can I say? Also nice appliances

Was this review helpful? Yes 1
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thanks Savy S! Thank you for great review! I am so glad you enjoyed your stay! Have a great day! ;) More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

They have very nice friendly staff that greeted me when I came n left. The rooms are nice and clean. I enjoyed my stay very much. I would probably stay here again on my next trip. They even helped me with directions to a store I wanted to go to.

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear jgnz3, Great to hear you enjoyed your stay and that my staff was attentive! I have any employee who will probably remember your name the next time you come in! :) That is pure talent! Hope to see you again soon and THANK you for your review! More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

This was a great place to stay. It was near Schlitterbaun so it was easy to get there and back to the hotel. The beds were very comfortable and the staff was friendly. The breakfast buffet had great choices. It was close to other restaurants for quick eating.

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi Laura L, I am so glad to hear you enjoyed the comfort of our beds and the convenience of our location to local attractions! We hope to see you again soon and I hope you have a great day! More

Tomball, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

We call for a reservation on the evening of August 15, 2014 were were told they had a King Suite for TWO nights at 219.00 per night. We booked the room at that time, the person who took the reservation asked if we would like a conformation email, we said yes; this morning we woke up to fine a checkout... More

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Mr. DST5714 from Tomball, TX, Let me start by saying I am soooo sorry about happened to you and I am really sorry that happened on your anniversary! I have asked reservations to be more careful when making reservations and to be sure to repeat reservation details back to our guests. I’ m sure this communication error on our... More

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Additional Information about Fairfield Inn & Suites New Braunfels

Address: 1465 IH 35 North, New Braunfels, TX 78130
Location: United States > Texas > New Braunfels
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites New Braunfels 2.5*
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Also Known As:
Fairfield Inn And Suites New Braunfels
Fairfield Inn & Suites New Braunfels Hotel New Braunfels

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