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All 29 New Braunfels hotels

Fairfield Inn & Suites New Braunfels

2.5 of 5 Hotel   |   1465 IH 35 North, New Braunfels, TX 78130
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Ranked #5 of 29 Hotels in New Braunfels
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Jennifer W
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121 reviews from our community

Traveler rating
    58
    41
    11
    5
    6
See reviews for
56
21
2
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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1 review
3 of 5 stars Reviewed 2 weeks ago

It was nothing special. Definitely not worth the $200 + I paid. For that kind of money I am expecting room service, a super nice room, bells and whistles. The room was nothing more that something you would find at a La Quinta or something along those lines. The breakfast was about the same you get again at any average... More

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi Jennifer W! I am sorry you weren't happy with our rates. :( Our rates have been a little higher than normal due to events that have happened the past several weekends. I hope you enjoyed your visit to New Braunfels either way. Perhaps I can change your mind about our hotel with our southern hospitality the next time your... More

Dallas, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for the Tour de Gruene bike ride. It seems like a pretty new hotel. Everyone was very nice, hotel was clean, beds comfy. The free breakfast wasn't great but comparable to most hotel breakfast. I would not hesitate to stay here again.

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you Erin A! I am glad you enjoyed your stay. We are working on doing something different with our breakfast and I hope during your next visit you will get to enjoy that too. Hope to see you again soon! Have a great day! More

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 13, 2014

So this was my first stay at this hotel for the MS 150 Bike Weekend. I came to check in at 8pm this past Friday and one front desk agents ( female ) was in the lobby area where breakfast is served playing on her laptop. The other female front desk agent was behind the desk looking like she did... More

Was this review helpful? Yes 1
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Patrick S from Houston, I would like to apologize for everything what didn't go as it should have during your last stay with us. I have spoken to my front desk staff about doing their studying at the front desk. They should be more aware and tentative to our guests when they arrive. As for the breakfast not being... More

Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 13, 2014

The service was very friednly. The room was clean and up to date. It was a little high on the price, but worth it when you get a nice place to stay. Good B.fast in the morning. It is in a great location, but you do hear a little road noise being so close to the highway. Would stay here... More

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

HI Dually222! I am so happy to hear you had a great stay with us while visiting the area and that my staff took good care of you and your family. Thank you for your great review of our hotel and we hope to see you again soon! Have a great day! More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 28, 2014 via mobile

We needed to cancel a reservation due to a death in the family and this hotel would not help us out even thought we called before noon on the day we were to arrive. Very poor service. We have stayed here before but will not again.

Was this review helpful? Yes 2
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear ASB145, I am so sorry for your loss and I truly understand your frustration. please call the hotel at your earliest convenience to discuss your charges. My staff and I under stand there are things in life we can not control and would never penalize our guests for that. Perhaps my staff misunderstood your situation or they failed to... More

Lakewood
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 10, 2014

This is just an update on earlier review of this property. Wanted to correct name of manager of Fairfield Inn..it is not Linda Villalobos but Cynthia Villalobos. We had our ups and downs..but overall she is a great manager who wants the best for her customers.Will go back(and be kinder) as she is a cool,calm and collected manager.

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Lakewoodjohn, YOU are too funny! I am truly happy to hear that you will be back! I will be sure you and your family get a top floor where its nice and quiet! Be sure to let me know when your in the area gain! Thank you for giving us a chance!! ;) More

The Woodlands, Texas
Top Contributor
71 reviews 71 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 10, 2014

This hotel is one of the nicest hotels I have stayed at. It was very clean and modern. The staff was great and very helpful. Checking in and out was easy, along with emails of confirmation and final receipt. Towels and bed were clean. Breakfast was good, I love that they had cooked oatmeal not instant pack. I would defiantly... More

Was this review helpful? Yes 1
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Lori L from Conroe TX, Thank you for your kind words! I am glad you enjoyed your stay with us! Have a great day! More

1 review
5 of 5 stars Reviewed September 3, 2014

i loved all the staff at the hotel....super friendly.helped me with my directions around town..i had never visited new braunfels, and the staff helped me find all the places i wanted to visit and more..never hesitated to help me ..clean rooms..great service :)

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Lori H, HI! Thank you sooooo much for staying with us! My staff and I are always ready and will to help! I am so happy our directions didn't get you lost! ;} Thanks again and we hope to see you again soon!! More

Texas
Contributor
18 reviews 18 reviews
13 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed September 1, 2014

Stayed one night in a 2 queen suite with a sofa. The room is very nice and plenty of room to get around in a wheelchair. It was not wheelchair accessible but we were still able to get our son around just fine in and out of the restroom. The beds were comfy nice furnishings. The room was very clean... More

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear 42 Heaven Texas I happy to hear that you liked the size of our room but I am SOOO sorry about the shower! My housekeeping staff is usually very good about making sure the showers and the rooms are very clean. Please accept my apologies! I am glad the rest of your stay was enjoyable. More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 31, 2014

Our stay was a wonderful experience, room was clean and neat, the breakfast was very good and there was plenty of everything, staff very friendly and helpful my nieces and nephew enjoyed the pool while I relax at the jacuzzi, will definitely stay there again and would recommend it to family and friends

Was this review helpful? Yes 2
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Rocio D, Thank you so much for your great review! I'm glad to hear you and your nephew enjoyed your stay with us! HOPE to see you again soon! More

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Additional Information about Fairfield Inn & Suites New Braunfels

Address: 1465 IH 35 North, New Braunfels, TX 78130
Location: United States > Texas > New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites New Braunfels 2.5*
Number of rooms: 88
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Also Known As:
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Fairfield Inn And Suites New Braunfels

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