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Fairfield Inn & Suites New Braunfels

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1465 IH 35 North, New Braunfels, TX 78130
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1 room 1 guest
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Fairfield Inn & Suites New Braunfels
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138 Reviews from our TripAdvisor Community

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Traveler rating
    67
    46
    12
    5
    8
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65
23
2
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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    (138)
  • Mar-May only
    (35)
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    (53)
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Edmond, Oklahoma
Level Contributor
3 reviews
4 of 5 stars Reviewed July 17, 2015

Was a good hotel midweek and last minute for the local water park. Typical breakfast, good beds, friendly staff and clean. Met expectations and was decent price thru this app. The only complaint I would have is for every avg hotel, cheap breakfast, and sometimes a little mold in the shower. Our room wasn't the best smelling. Not sure if... More 

Was this review helpful? Yes
California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 1, 2015

I have stayed in a lot of different hotels and not a single one can be compared to this one! Great service and staff. Room cleaness is great, hotel looks brand new and in really good conditions. We had the chance to meet the head of house keeping Isa, really nice and Willing to accommodate us when we needed extra... More 

Was this review helpful? Yes 2
Sanger, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 22, 2015

Very nice, attractive hotel. All staff friendly, greeted you as you entered and exited. Includes a free hot breakfast. This was a plus for the four of us (2 children). Needed help at 9:00pm with something in the room that we did not understand how to work. I called the front desk, and someone came immediately to assist. I asked... More 

Was this review helpful? Yes 1
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi tropical2014, Thank you so much for staying with at the Fairfield Inn & Suites New Braunfels, TX. I am so happy to hear you enjoyed your stay. We hope to see you again soon! Have a great day! More 

Dallas, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 15, 2015

This hotel is disgusting. There were cockroaches in the room AND even worse in the bed. On top of that, the staff and management dont care about the guests. They acted put out when we asked to change rooms. We will NEVER stay at another marriot ever.

Was this review helpful? Yes 3
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Mr.Mark G, Sorry to hear about the cockroaches but to be honest this is the first I've heard of this. After speaking with my front desk I am not sure if you posted this review to the correct hotel. I assure you if we had a report of bugs, roaches, or any other unsatisfactory issue we would have responded... More 

Victoria, Texas
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 10, 2015

Always love Marriott hotels. This one in particular is very nice and near the Schlitterbahn waterpark. Plenty of restaurants nearby also. It has a corner area in the hotel where you can buy snacks, drinks and other essentials. Rooms are nice and roomy. We have a family of 5 so it was just right for a quick nights stay.

Was this review helpful? Yes 1
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi Ruby P, Thank you so much for your great comments about our stay with us at the Fairfield Inn & Suites New Braunfels, TX! I am so happy to hear you enjoyed your say! We hope to see you again soon! Have a great day!!! More 

Tallahassee
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 7, 2015

We stayed here over weekend. Room was clean and hotel. Breakfast was average, but staff was super friendly. Front desk answered all my questions and made good recommendations. Only complaint is that we returned to our room around 5pm and our room wasn't cleaned yet. So we just asked for extra towels and to clean trash out. Pool is small... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

HI MellyTravel2, Thank your comments about your stay! I do want to apologize for housekeeping and the lateness getting to your room. But I am happy to hear you enjoyed your stay and my staff was accommodating! We hope to see you again soon! Have a great day. More 

Montgomery, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 3, 2015

The attention to detail makes the Fairfield chains my choice. Friendly front desk, clean rooms, well lighted parking and a great breakfast assortment. Always greatful to the customers. Manager should be complimented for running a tight ship.

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear David S, Thank you so much for staying with us at the Fairfield Inn & Suites New Braunfels, TX! I also wanted to thank you for your comments! Its nice to hear that we are doing a great job! I will be sure to share this with my staff! We hope to see you again soon!! Have a great... More 

Baton Rouge, Louisiana
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 28, 2015

I was really disappointed with the staff at this hotel. We usually try to stay at Marriott owned hotels because we feel like we can be guaranteed a certain level of service. This hotel did not live up to our expectations. I found the staff to be surly and unaccommodating. The room was adequate, but nothing more than that, and... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear SarahLizzy from Baton Rouge, Louisiana, I just wanted to apologize for not meeting your expectations. It is a little surprising to hear that my staff was unaccommodating but we all have our off days. Unfortunately it came at your expense. I would like to hear from you to get a better idea on what we did wrong and what... More 

Silver Spring, Maryland
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 11, 2015

Thanks for everything! The hotel is newer and reflects that; fresh, clean, and new! Had a nice room for a reasonable price. The breakfast was great. As an added bonus we got bonus points for filling out the sales manager's survey in our guest room. I also attended a meeting there and that went well too; nice boxed lunches in... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi Smith 1999, Thank you so much for our great review of our Fairfield Inn & Suites New Braunfels, TX! So glad to hear you enjoyed your stay! Maybe next time you come to town it will be for pleasure and not all business! Hope to see you again soon! Have a great day. More 

Caloundra, Australia
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed April 29, 2015

I needed to stay in town for the night on a business trip. I booked in on line and basically hoped for the best. I was pleasantly surprised. The rooms are modern, clean and quite fresh. The amenities certainly cope for the business traveller. The rooms are quiet and the amenities more than adequate. To top this off the staff... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Neil M, Thank you so much for stay at the Fairfield Inn & Suites New Braunfels, TX! I am so happy to hear that my staff made your stay unexpectedly pleasant!! :) I have a wonderful staff and it's great to hear that from our guests! I hope to meet you on your next visit with us. Thank you... More 

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