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Fairfield Inn & Suites New Braunfels

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1465 IH 35 North, New Braunfels, TX 78130
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Fairfield Inn & Suites New Braunfels
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Fairfield Inn & Suites New Braunfels
Fairfield Inn & Suites New Braunfels
Fairfield Inn & Suites New Braunfels
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126 reviews from our community

Traveler rating
    61
    42
    12
    5
    6
See reviews for
56
23
2
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (126)
  • Mar-May only
    (30)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (22)
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Senior Contributor
23 reviews 23 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We arrived with reservations after midnight Fairfield Inn & Suites New Braunfels and found nobody at the front desk. After a few minutes we had to do a "yohoo" to the back office to get someone to come out. A young guy came out somewhat surprised to see us and informed us we could not check in because he had... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear marty3283, Thank you for choosing to stay with us during your visit to New Braunfels. I am sorry you had to wait to check in and the handicap shower was difficult to work. I am happy to hear that my staff was able to take care of the situations quickly for you so you could enjoy the rest of... More 

Houston, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for a basketball tournament. The hotel is right off the feeder road of I-35. The decor is updated and cozy. The front desk person greeted me with a smile and welcomed me. She had a goodie bag ready for me because of being a Marriott Rewards member. There are 2 FAST computers with printers in... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear SJ from Houston, THANK YOU!! I LOVE to hear feedback like this from our guests regarding our Fairfield Inn & Suites in New Braunfels TX!! My staff and I thank you for your great comments!! I am so glad my staff took care of you and were able to help you fix the problem with your internet connectivity. I... More 

Chicago
Top Contributor
56 reviews 56 reviews
52 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for one night to go to Gruene to shop and spend time with a friend. Hotel room seemed newly decorated. Very comfortable. Quiet. Employees helpful and courteous. Breakfast very ample for being a "free" breakfast - waffles, eggs, bacon (delicious), oatmeal, boxes of cereal, two kinds of milk, juice, toast/bagels/muffins. Really just wonderful. Small pool and also a... More 

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Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Good morning SusanilaChicago, Thank you for taking the time to write about your stay here at the Fairfield Inn and Suites New Braunfels, TX. I am delighted to hear that you had a wonderful stay and you enjoyed our breakfast and other amenities. We hope to see you again soon! Have a great day!!! :)smile! More 

Orange Park, Florida
Top Contributor
87 reviews 87 reviews
42 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed January 21, 2015

This property is perfectly adequate. It's exactly what you expect from a Fairfiled Inn. Clean, comfortable room, the standard free breakfast buffet for this class of hotel, good internet, nice workout room. In other words, it's the average mid-tier roadside hotel well suited to families or business travelers. The staff was very friendly and helpful.

Was this review helpful? Yes 1
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi FairfaxBob! I am happy to hear everything was as expected during your stay with us at the Fairfield Inn & Suites! The next time you come to stay with us we will be sure to add the WOW factor to your stay! ;) Thank you for taking the time to tell everyone know about your stay. I hope to... More 

Corpus Christi
2 reviews
5 of 5 stars Reviewed December 28, 2014

The hotel staff was very friendly. Hotel was clean. Rooms were nice size and the beds were very comfortable. The breakfast was wonderful too! Not to far from shopping outlets. I would definitely stay again.

Was this review helpful? Yes
Cynthia V, Front Office Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you so much for letting us know our hotel exceeded your expectations. We truly appreciate you taking the time to write a review regarding your stay and look forward to having you return again when you visit New Braunfels again. April - Front Office Mgr More 

1 review
3 of 5 stars Reviewed November 11, 2014

It was nothing special. Definitely not worth the $200 + I paid. For that kind of money I am expecting room service, a super nice room, bells and whistles. The room was nothing more that something you would find at a La Quinta or something along those lines. The breakfast was about the same you get again at any average... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi Jennifer W! I am sorry you weren't happy with our rates. :( Our rates have been a little higher than normal due to events that have happened the past several weekends. I hope you enjoyed your visit to New Braunfels either way. Perhaps I can change your mind about our hotel with our southern hospitality the next time your... More 

Dallas, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 8, 2014

We stayed here for the Tour de Gruene bike ride. It seems like a pretty new hotel. Everyone was very nice, hotel was clean, beds comfy. The free breakfast wasn't great but comparable to most hotel breakfast. I would not hesitate to stay here again.

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you Erin A! I am glad you enjoyed your stay. We are working on doing something different with our breakfast and I hope during your next visit you will get to enjoy that too. Hope to see you again soon! Have a great day! More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 13, 2014

So this was my first stay at this hotel for the MS 150 Bike Weekend. I came to check in at 8pm this past Friday and one front desk agents ( female ) was in the lobby area where breakfast is served playing on her laptop. The other female front desk agent was behind the desk looking like she did... More 

Was this review helpful? Yes 1
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Patrick S from Houston, I would like to apologize for everything what didn't go as it should have during your last stay with us. I have spoken to my front desk staff about doing their studying at the front desk. They should be more aware and tentative to our guests when they arrive. As for the breakfast not being... More 

Contributor
15 reviews 15 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 13, 2014

The service was very friednly. The room was clean and up to date. It was a little high on the price, but worth it when you get a nice place to stay. Good B.fast in the morning. It is in a great location, but you do hear a little road noise being so close to the highway. Would stay here... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

HI Dually222! I am so happy to hear you had a great stay with us while visiting the area and that my staff took good care of you and your family. Thank you for your great review of our hotel and we hope to see you again soon! Have a great day! More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 28, 2014

We needed to cancel a reservation due to a death in the family and this hotel would not help us out even thought we called before noon on the day we were to arrive. Very poor service. We have stayed here before but will not again.

Was this review helpful? Yes 2
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear ASB145, I am so sorry for your loss and I truly understand your frustration. please call the hotel at your earliest convenience to discuss your charges. My staff and I under stand there are things in life we can not control and would never penalize our guests for that. Perhaps my staff misunderstood your situation or they failed to... More 

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