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Fairfield Inn & Suites New Braunfels

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1465 IH 35 North, New Braunfels, TX 78130
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Fairfield Inn & Suites New Braunfels
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Fairfield Inn & Suites New Braunfels
Fairfield Inn & Suites New Braunfels
Fairfield Inn & Suites New Braunfels
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128 reviews from our community

Traveler rating
    62
    43
    12
    5
    6
See reviews for
57
23
2
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Houston
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

It was good for what it was worth. I checked in online through my Marriott Rewards App. I set it for 11am to check in. We arrived around 1:30pm and supposedly our room was still not Vacant-Ready so I was upset a bit because that was the first time I used the app and it didn't go so well. Front... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

HI TexasTravelinMachine from Houston, Thank you staying at the Fairfield Inn and Suites New Braunfels TX. I am sorry your room wasn't ready at the time you specified on Mobile check in. If you have your alerts sets you should receive an alert when your room is ready. Although we try to do our best to have rooms ready for... More 

New Mexico
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel has comfortable beds, a great breakfast, friendly staff, and was super accommodating. Would definitely stay here again! Definitely a fair price for what they offer. Nice lounging areas with lots of comfortable seating and TV!

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Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you Ranera for your great comments about our Fairfield Inn and Suites New Braunfels TX! I am so glad to hear you enjoyed your stay! We hope to see you and your family again soon! Have a great day!! More 

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2015

We arrived with reservations after midnight Fairfield Inn & Suites New Braunfels and found nobody at the front desk. After a few minutes we had to do a "yohoo" to the back office to get someone to come out. A young guy came out somewhat surprised to see us and informed us we could not check in because he had... More 

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Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear marty3283, Thank you for choosing to stay with us during your visit to New Braunfels. I am sorry you had to wait to check in and the handicap shower was difficult to work. I am happy to hear that my staff was able to take care of the situations quickly for you so you could enjoy the rest of... More 

Houston, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 28, 2015

We stayed at this hotel for a basketball tournament. The hotel is right off the feeder road of I-35. The decor is updated and cozy. The front desk person greeted me with a smile and welcomed me. She had a goodie bag ready for me because of being a Marriott Rewards member. There are 2 FAST computers with printers in... More 

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Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear SJ from Houston, THANK YOU!! I LOVE to hear feedback like this from our guests regarding our Fairfield Inn & Suites in New Braunfels TX!! My staff and I thank you for your great comments!! I am so glad my staff took care of you and were able to help you fix the problem with your internet connectivity. I... More 

Chicago
Top Contributor
59 reviews 59 reviews
55 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 24, 2015

Stayed here for one night to go to Gruene to shop and spend time with a friend. Hotel room seemed newly decorated. Very comfortable. Quiet. Employees helpful and courteous. Breakfast very ample for being a "free" breakfast - waffles, eggs, bacon (delicious), oatmeal, boxes of cereal, two kinds of milk, juice, toast/bagels/muffins. Really just wonderful. Small pool and also a... More 

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Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Good morning SusanilaChicago, Thank you for taking the time to write about your stay here at the Fairfield Inn and Suites New Braunfels, TX. I am delighted to hear that you had a wonderful stay and you enjoyed our breakfast and other amenities. We hope to see you again soon! Have a great day!!! :)smile! More 

Orange Park, Florida
Top Contributor
91 reviews 91 reviews
44 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed January 21, 2015

This property is perfectly adequate. It's exactly what you expect from a Fairfiled Inn. Clean, comfortable room, the standard free breakfast buffet for this class of hotel, good internet, nice workout room. In other words, it's the average mid-tier roadside hotel well suited to families or business travelers. The staff was very friendly and helpful.

Was this review helpful? Yes 1
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi FairfaxBob! I am happy to hear everything was as expected during your stay with us at the Fairfield Inn & Suites! The next time you come to stay with us we will be sure to add the WOW factor to your stay! ;) Thank you for taking the time to tell everyone know about your stay. I hope to... More 

Corpus Christi
2 reviews
5 of 5 stars Reviewed December 28, 2014

The hotel staff was very friendly. Hotel was clean. Rooms were nice size and the beds were very comfortable. The breakfast was wonderful too! Not to far from shopping outlets. I would definitely stay again.

Was this review helpful? Yes
Cynthia V, Front Office Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you so much for letting us know our hotel exceeded your expectations. We truly appreciate you taking the time to write a review regarding your stay and look forward to having you return again when you visit New Braunfels again. April - Front Office Mgr More 

1 review
3 of 5 stars Reviewed November 11, 2014

It was nothing special. Definitely not worth the $200 + I paid. For that kind of money I am expecting room service, a super nice room, bells and whistles. The room was nothing more that something you would find at a La Quinta or something along those lines. The breakfast was about the same you get again at any average... More 

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Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi Jennifer W! I am sorry you weren't happy with our rates. :( Our rates have been a little higher than normal due to events that have happened the past several weekends. I hope you enjoyed your visit to New Braunfels either way. Perhaps I can change your mind about our hotel with our southern hospitality the next time your... More 

Dallas, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 8, 2014

We stayed here for the Tour de Gruene bike ride. It seems like a pretty new hotel. Everyone was very nice, hotel was clean, beds comfy. The free breakfast wasn't great but comparable to most hotel breakfast. I would not hesitate to stay here again.

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you Erin A! I am glad you enjoyed your stay. We are working on doing something different with our breakfast and I hope during your next visit you will get to enjoy that too. Hope to see you again soon! Have a great day! More 

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 13, 2014

So this was my first stay at this hotel for the MS 150 Bike Weekend. I came to check in at 8pm this past Friday and one front desk agents ( female ) was in the lobby area where breakfast is served playing on her laptop. The other female front desk agent was behind the desk looking like she did... More 

Was this review helpful? Yes 1
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Patrick S from Houston, I would like to apologize for everything what didn't go as it should have during your last stay with us. I have spoken to my front desk staff about doing their studying at the front desk. They should be more aware and tentative to our guests when they arrive. As for the breakfast not being... More 

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