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Fairfield Inn & Suites New Braunfels

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1465 IH 35 North, New Braunfels, TX 78130
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131 Reviews from our TripAdvisor Community

Traveler rating
    63
    44
    12
    5
    7
See reviews for
58
23
2
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • All months
    (131)
  • Mar-May only
    (35)
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Baton Rouge, Louisiana
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 of 5 stars Reviewed 5 days ago NEW

I was really disappointed with the staff at this hotel. We usually try to stay at Marriott owned hotels because we feel like we can be guaranteed a certain level of service. This hotel did not live up to our expectations. I found the staff to be surly and unaccommodating. The room was adequate, but nothing more than that, and... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear SarahLizzy from Baton Rouge, Louisiana, I just wanted to apologize for not meeting your expectations. It is a little surprising to hear that my staff was unaccommodating but we all have our off days. Unfortunately it came at your expense. I would like to hear from you to get a better idea on what we did wrong and what... More 

Silver Spring, Maryland
Contributor
18 reviews 18 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Thanks for everything! The hotel is newer and reflects that; fresh, clean, and new! Had a nice room for a reasonable price. The breakfast was great. As an added bonus we got bonus points for filling out the sales manager's survey in our guest room. I also attended a meeting there and that went well too; nice boxed lunches in... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi Smith 1999, Thank you so much for our great review of our Fairfield Inn & Suites New Braunfels, TX! So glad to hear you enjoyed your stay! Maybe next time you come to town it will be for pleasure and not all business! Hope to see you again soon! Have a great day. More 

Caloundra, Australia
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I needed to stay in town for the night on a business trip. I booked in on line and basically hoped for the best. I was pleasantly surprised. The rooms are modern, clean and quite fresh. The amenities certainly cope for the business traveller. The rooms are quiet and the amenities more than adequate. To top this off the staff... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear Neil M, Thank you so much for stay at the Fairfield Inn & Suites New Braunfels, TX! I am so happy to hear that my staff made your stay unexpectedly pleasant!! :) I have a wonderful staff and it's great to hear that from our guests! I hope to meet you on your next visit with us. Thank you... More 

Houston
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 4, 2015

It was good for what it was worth. I checked in online through my Marriott Rewards App. I set it for 11am to check in. We arrived around 1:30pm and supposedly our room was still not Vacant-Ready so I was upset a bit because that was the first time I used the app and it didn't go so well. Front... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

HI TexasTravelinMachine from Houston, Thank you staying at the Fairfield Inn and Suites New Braunfels TX. I am sorry your room wasn't ready at the time you specified on Mobile check in. If you have your alerts sets you should receive an alert when your room is ready. Although we try to do our best to have rooms ready for... More 

New Mexico
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 29, 2015

This hotel has comfortable beds, a great breakfast, friendly staff, and was super accommodating. Would definitely stay here again! Definitely a fair price for what they offer. Nice lounging areas with lots of comfortable seating and TV!

Was this review helpful? Yes 1
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you Ranera for your great comments about our Fairfield Inn and Suites New Braunfels TX! I am so glad to hear you enjoyed your stay! We hope to see you and your family again soon! Have a great day!! More 

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 14, 2015

We arrived with reservations after midnight Fairfield Inn & Suites New Braunfels and found nobody at the front desk. After a few minutes we had to do a "yohoo" to the back office to get someone to come out. A young guy came out somewhat surprised to see us and informed us we could not check in because he had... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear marty3283, Thank you for choosing to stay with us during your visit to New Braunfels. I am sorry you had to wait to check in and the handicap shower was difficult to work. I am happy to hear that my staff was able to take care of the situations quickly for you so you could enjoy the rest of... More 

Houston, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 28, 2015

We stayed at this hotel for a basketball tournament. The hotel is right off the feeder road of I-35. The decor is updated and cozy. The front desk person greeted me with a smile and welcomed me. She had a goodie bag ready for me because of being a Marriott Rewards member. There are 2 FAST computers with printers in... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Dear SJ from Houston, THANK YOU!! I LOVE to hear feedback like this from our guests regarding our Fairfield Inn & Suites in New Braunfels TX!! My staff and I thank you for your great comments!! I am so glad my staff took care of you and were able to help you fix the problem with your internet connectivity. I... More 

Chicago
Top Contributor
60 reviews 60 reviews
56 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 24, 2015

Stayed here for one night to go to Gruene to shop and spend time with a friend. Hotel room seemed newly decorated. Very comfortable. Quiet. Employees helpful and courteous. Breakfast very ample for being a "free" breakfast - waffles, eggs, bacon (delicious), oatmeal, boxes of cereal, two kinds of milk, juice, toast/bagels/muffins. Really just wonderful. Small pool and also a... More 

Was this review helpful? Yes
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Good morning SusanilaChicago, Thank you for taking the time to write about your stay here at the Fairfield Inn and Suites New Braunfels, TX. I am delighted to hear that you had a wonderful stay and you enjoyed our breakfast and other amenities. We hope to see you again soon! Have a great day!!! :)smile! More 

Orange Park, Florida
Top Contributor
98 reviews 98 reviews
47 hotel reviews
141 helpful votes 141 helpful votes
3 of 5 stars Reviewed January 21, 2015

This property is perfectly adequate. It's exactly what you expect from a Fairfiled Inn. Clean, comfortable room, the standard free breakfast buffet for this class of hotel, good internet, nice workout room. In other words, it's the average mid-tier roadside hotel well suited to families or business travelers. The staff was very friendly and helpful.

Was this review helpful? Yes 2
Cynthia V, General Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Hi FairfaxBob! I am happy to hear everything was as expected during your stay with us at the Fairfield Inn & Suites! The next time you come to stay with us we will be sure to add the WOW factor to your stay! ;) Thank you for taking the time to tell everyone know about your stay. I hope to... More 

Corpus Christi
2 reviews
5 of 5 stars Reviewed December 28, 2014

The hotel staff was very friendly. Hotel was clean. Rooms were nice size and the beds were very comfortable. The breakfast was wonderful too! Not to far from shopping outlets. I would definitely stay again.

Was this review helpful? Yes
Cynthia V, Front Office Manager at Fairfield Inn & Suites New Braunfels, responded to this review

Thank you so much for letting us know our hotel exceeded your expectations. We truly appreciate you taking the time to write a review regarding your stay and look forward to having you return again when you visit New Braunfels again. April - Front Office Mgr More 

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