this hotel is very dirty.no maid service.i sent my son down to get towels and they were very rude, even though they left no towels in our room.my bed was lopsided, but the second bed was okay.there is mold and the bathrooms were dirty upon arrival.they do not use fitted sheets so it made the bed more uncomfortable.talked with the... more

Warning!! Hotel Has Extensive MOLD The online information for this hotel is misleading. We were first impressed by its supposed 5 star rating -- then when we got there, we found the hotel Horrible. It was so filthy there were years of dust on ceilings, floors, etc. There were stains on sheets, bedspreads, a stink like none other. We had... more

I checked in and went to room , the gnats were so bad they were in our noses and eyes ! The dirtiest , nastiest , stinkiest place EVER! Rotten window seals and mold everywhere !! Dirt floors and bedding stunk like soiled body Oder- Gum stucked to the walls and dried something on the walls that wasn't suppose to... more

The room looked decent when we first walked in..Upon going into the restroom it was FILTHY...The toilet was not cleaned prior nor was the tub. The next day they did come in and "pick up" but didnt leave any more towels or soap or toilet tissue and still didnt clean the restroom area. Other than the nasty bathroom, the staff... more

We booked one night at this hotel when we attended a reunion in nearby San Antonio. I booked one room, but when I arrived they had two reserved under my name. We weren't sure it was safe, but it was after midnight when we arrived so we took a chance and stayed. I didn't feel safe realizing that the office... more

Where should I begin? The carpet was sticky, our non-smoking room smelled of smoke, desk chair was broken, picture on the tv was crooked, room was grubby overall. We booked room online - but when we arrived they tried to charge us almost double. My husband and I will never stay here again. more

Room was okay except carpet was really dirty. I always walk around hotel rooms with socks on and my socks got really dirty from just one short evening! Breakfast was edible. On the positive side, the bed was fairly comfortable. more

Would never stay there, mix up in reservations. Made the reservation 3 months in advance and was given a comfirmation number with a rate of 99.00/night. When I called the day before to reconfirm the reservation they told me they didn't have my reservation. They found it with my confirmation # but he clerk said the rate would be 179/night... more

Dirty - there was even a piece of broken glass on the floor. Our non-smoking room smelled of smoke. Mold was growing in the bath tub. No crip available for the baby. THERE WAS NO COLD WATER. Breakfast did not even have fresh fruit. Stay Away! more