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All 29 New Braunfels hotels

Comfort Suites

2.5 of 5 Hotel   |   1489 I-35 North, New Braunfels, TX 78130
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Ranked #12 of 29 hotels in New Braunfels
A recent review
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76 people have reviewed this hotel

Traveler rating
    29
    15
    17
    11
    4
See reviews for
33
20
3
4
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
Conroe, Texas
1 review
3 of 5 stars Reviewed 3 weeks ago

I also had to plunge our toilet worked once, backed up again tried again no go. Called the night staff said he could come in 20 minutes finally showed up didn't work. So 11:30 at night had to switch rooms. Next room drain was broke and the sink would back up unless you reached underneath to release the stopper that... More

Was this review helpful? Yes
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to review. Even when unforeseen problems arise, we appreciate letting people know how yor stay went. Hope to see you again in the future. More

Little Rock, Arkansas
Top Contributor
82 reviews 82 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed May 22, 2014

This hotel is convenient to I35. Easy to get on and off the interstate. Numerous places to eat convenient to the hotel. We were there for a wedding and members of our party were welcomed at check-in. The rooms are newly renovated and very nice. Bedding is great and the linens are very nice. Rooms are laid out very well... More

Was this review helpful? Yes 2
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for your very detailed review. All of the staff will get the oppurtunity to read your review as it is always heart warming to know when we are getting it right. Thank you again for your super review. More

1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 3, 2014 via mobile

This place is horrible. We had to plunge our own toilet. The Night staff was extremely rude. I also had a child on crutches that had to go up stairs because they could not accommodate us. It is a good thing she did not fall.also, there is No elevator. We were doing.a resort tour and we're booked here. I will... More

Was this review helpful? Yes 9
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to write a review. I want to sincerely apologize for your disappointing experience during your two night stay at our hotel. We as a team tried to address your issues before you left the hotel, but you were having none of it. In all fairness, when your husband arrived to check in 3 hours... More

Little Rock, Arkansas
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 28, 2014

This hotel was clean with wonderfully large rooms, easy to get to from I-35, and very quiet and safe. HOWEVER, for those of you who might need elevator access, there isn't one. If you have a room on the second floor, you will have to climb some pretty steep stairs to the second floor. The clerk didn't bother to tell... More

Was this review helpful? Yes 5
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

I'm sorry that you felt misinformed regarding your stay in New Braunfels. As a rule we will do everything within our power to insure the safety and comfort pf all our guests. I did discount your rate as soon as I heard of the problem. Again I sincerely apologize for your inconvenience. More

Harlingen, Texas
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 18, 2014

I was very pleasantly surprised at the high quality here. Very, very clean room, comfortable bed and room. I really highly recommend anyone staying here and will certainly stay here again when I'm in the area. At $85 a night, it was an excellent value and as nice as the hotel we stayed at on the San Antonio Riverwalk for... More

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for this review and thank you for choosing to stay with us. I am flattered to hear that we were able to provide you with quality service and comfort similar to expensive hotels. I would be honored to be your hotel of choice for all future needs in the New Braunfels area. More

Fort Mohave, Arizona
Top Contributor
52 reviews 52 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 9, 2014

Can't say enough good things about this place, the staff and management. Doing very well indeed! Was quiet, comfy and clean clean! Great Place, easy to find close to shopping, very comfortable Pool/Hot tub were grand and exercise facility was nice. Breakfast was yum yum.......stay here, you will not be sorry.

Was this review helpful? Yes 7
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your most recent stay and taking the time to post your review. I'm glad to see that you had such a great time with us .That is exactly what we want .Our staff prides themselves in assisting in making your experience the best in can possibly be. I hope that you will continue to visit with us... More

Tecumseh, Oklahoma
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 16, 2014

Great place to stay, easy to find, close to shopping, eating, activities. Room was very large, clean and beds very comfortable. Pool/hot tub was great and the exercise facility was nice. Breakfast was good, the staff friendly and helpful. Will stay here again. Highly recommend!

Was this review helpful? Yes 8
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your review, We're happy to hear that you enjoyed your stay with us! I will definitely share it with our staff, and I know that they too will be happy to know that their hard work is recognized and appreciated.Thank you again, and we will see you on your next visit to New Braunfels. More

Houston, Texas
Top Contributor
61 reviews 61 reviews
51 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed March 4, 2014

Very surprised with the quality of this hotel. To be honest, it did not really stand out from the highway when compared to other neighbouring hotels. But everything was spotless and tastefully renovated. Kudos to housekeeping for a great job. Could not find any fault and nothing to complain about. Room was modern, clean and very spacious for our family... More

Was this review helpful? Yes 10
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time for review our hotel. I sincerely appreciate your kind word "One of the best - 5 stars no doubt! .Your survey is music to our ears! So glad we met your expectations .I will share them with our housekeeping staff. I know they will be overjoyed to know that their efforts are not going... More

Houston, Texas
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 2, 2014

My husband and I stay here yet again and as always it was wonderful.(renovations underway) The place is clean and service is top notch as it has been over the past 5-6 years that we have been staying here. We always visit around the Christmas or Thanksgiving holidays and find it to be perfect. The complimentary breakfast is Excellent with... More

Was this review helpful? Yes 12
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your kind words. Won't it be great when we finally get the rest of the renovations done with that (from what I've heard so far) beautiful new elevator. See you all at holiday time, 2014. More

texas
Contributor
20 reviews 20 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 30, 2013

We arrived early and the desk attendant was helpful in allowing us to check-in. The room was above average for the price. We stayed on the second floor and had a restful night in an excellent bed. The breakfast was good with an assortment of hot and cold items. The only complaint is there is no elevator which makes it... More

Was this review helpful? Yes 12
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for the brilliant comments. We like to share these with the staff; it is important for them to know they are appreciated, just like we appreciate you. More

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Additional Information about Comfort Suites

Address: 1489 I-35 North, New Braunfels, TX 78130
Phone Number:
Location: United States > Texas > New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
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Also Known As:
Comfort Hotel New Braunfels
Comfort Suites New Braunfels
New Braunfels Comfort Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
This is a gold award winning property from Choice Hotels. The hotel offers a free hot breakfast, outdoor pool & spa, free high speed internet, fitness center, guest laundry, and meeting space. We are easily accessible from IH-35 and only minutes from Schlitterbahn, Gruene, and river tubing attractions. If you are in the mood to shop we are a short ride from the outlets in San Marcos and also a short ride to everything in San Antonio. ... more   less 
Number of rooms
62

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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