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Comfort Suites

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1489 I-35 North, New Braunfels, TX 78130
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Comfort Suites
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Ranked #13 of 29 Hotels in New Braunfels
A recent review
5 of 5 stars reviewed 2 weeks ago
liz615 Winnipeg, Canada
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85 reviews from our community

Traveler rating
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    18
    12
    5
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35
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Arlington, Texas
1 review
2 of 5 stars Reviewed 6 days ago NEW

I normally enjoy most of my stays at comfort suites. However this was the exception. Where to start: The good stuff, Room was clean Breakfast was Good and the internet worked better than most places. The Spring break stay got off to a bad start due to problems with reservation. This was caused in part due to slow internet service... More 

Was this review helpful? Yes
Sharon L, Guest Service Manager at Comfort Suites, responded to this review

Thank you for the compliments, we really appreciate it. But on the other hand you mentioned $189.00 cost but you don't mention that we worked with you due the mix-up in your reservation which had nothing to do with us. You don't mention the more than 50% discount we gave you to accommodate you. We do apologize for the other... More 

Winnipeg, Canada
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

We have been staying at this hotel for quite a number of years, always for one month or longer. We keep on coming back, because of the friendly staff, clean room, good breakfast, and overall comfortable feeling. They have been in the process of renovating, but that has not interfered with our stay. The beds are great. We would recommend... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your kind review. We will all look forward to your visit next year. Hope you had a safe journey home. Regards Sharon More 

RICHMOND
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a good stay other then they wear renovating and the elevator was out. But the room was nice a lil walk up and down the stairs wasn't going to kill me. Breakfast is average same old stuff cereal, waffles, eggs, bacon, sausage, coffee, and fruits.

Review collected in partnership with this hotel

Was this review helpful? Yes
Sharon L, Public Relations Manager at Comfort Suites, responded to this review

Thank you so much for your great review.We are fortunate to have a great team .Just for your information we never had a elevator but this a brand new that just added to property . We hope to be of service the next time your travels bring you to Central Texas. More 

Dallas, Texas
Contributor
20 reviews 20 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 19, 2014

We stayed here for the rate while visiting Texas state campus. The lobby was under construction so I was concerned about the dust and noise. It was not a problem. The rooms were very clean, dark and quiet. The front desk staff was friendly and helpful. I would have given 5 stars had it not been for breakfast. They ran... More 

Was this review helpful? Yes
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your kind review. Much of our renovations are near completion and even I am impressed with the result. Look forward to serving again in January. More 

East Wenatchee, Washington
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 15, 2014

My room was spacious and recently remodeled. No problem with noise. Lack of elevator not a major issue. Breakfast OK....not much space...tables line the hall beyond the check in counter. Facility needs a dedicated breakfast space. I found the Sleep Inn close by to be a better stay.

Was this review helpful? Yes
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your nice review. You will be happy to know that the breakfast are has finally been finished and is much larger with more seating. Your experience was during the renovation of the breakfast area. We hope that you will visit us again so you can rate our new renovations. More 

Contributor
20 reviews 20 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 1, 2014 via mobile

But if you can manage the stairs, it's a nice hotel. Currently doing a little renovations to the main level which will make it even better. Our room is spacious, very clean and quiet even though the hotel is next to the interstate. Very pleased.

Was this review helpful? Yes
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your great ratings and awesome, detailed comments about your recent visit and your stay at Comfort Suites. We are so pleased you enjoyed your visit. Our entire staff thanks you for mentioning the exceptional experienced. We truly appreciate your business, and hope to see you again soon. Regards Sharon Lester More 

Fairfax, Virginia
1 review
5 of 5 stars Reviewed October 29, 2014

This is one of the finest hotel that i have ever been to in New Braunffes. I really enjoyed my stay there. Outdoor pool and hot tub,Fitness center,free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors, loved so much about this place.

Was this review helpful? Yes
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. I truly appreciate your comments about the finest hotel and brakfast items . Again, thank you for choosing our hotel for your lodging needs in New Braunfels. I certainly hope your travel plans bring you back to our hotel in the near future! More 

Pearland, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 2, 2014

I share many of the same opinions that others have posted before. Pros: The room was nice. I could tell it had been renovated recently. The location was easy to find. We were coming in late in the evening on a holiday weekend (Friday night). I was able to get in and get registered quickly. We had an issue early... More 

Was this review helpful? Yes
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to review our hotel. We always welcome all comments as it is a great yardstick on how we are doing. I'm sorry that you did not know we had no elevator, it is posted on all our websites as we don't like surprises either. But you will be happy to know that the plans... More 

Conroe, Texas
1 review
3 of 5 stars Reviewed August 7, 2014

I also had to plunge our toilet worked once, backed up again tried again no go. Called the night staff said he could come in 20 minutes finally showed up didn't work. So 11:30 at night had to switch rooms. Next room drain was broke and the sink would back up unless you reached underneath to release the stopper that... More 

Was this review helpful? Yes
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for taking the time to review. Even when unforeseen problems arise, we appreciate letting people know how yor stay went. Hope to see you again in the future. More 

Little Rock, Arkansas
Top Contributor
89 reviews 89 reviews
27 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 22, 2014

This hotel is convenient to I35. Easy to get on and off the interstate. Numerous places to eat convenient to the hotel. We were there for a wedding and members of our party were welcomed at check-in. The rooms are newly renovated and very nice. Bedding is great and the linens are very nice. Rooms are laid out very well... More 

Was this review helpful? Yes 4
Sharon L, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for your very detailed review. All of the staff will get the oppurtunity to read your review as it is always heart warming to know when we are getting it right. Thank you again for your super review. More 

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