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Sleep Inn & Suites

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1477 North I-35, New Braunfels, TX 78130
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Sleep Inn & Suites
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Sleep Inn & Suites
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170 reviews from our community

Traveler rating
    109
    41
    13
    3
    4
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67
50
5
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Amarillo, Texas
1 review
1 of 5 stars Reviewed 4 days ago NEW

We made our reservation via phone. They charged a holding fee of 62.37 plus the 97.96. When we got to the hotel they SAID the charges didn't go through, when they actually did. So my husband gave them our business debit card and they charged an additional 62.37. Which has yet to be returned to us. Plus the bed was... More 

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Darwin, Australia
Top Contributor
82 reviews 82 reviews
42 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

I was surprised at our front desk service given the glowing reviews previously written. Our clerk was not particularly rude but certainly wasn't amazing- she was quite short with us and made us (and others that I witnessed) almost feel guilty asking questions/arriving to check in and interrupting her TV time (in another area). Otherwise the hotel was comfortable, bathroom... More 

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Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Amy S, Our staff and team would like to thank you for choosing us for your stay here in New Braunfels, Texas! I would like to apologize about our front desk. Customer service is our number one priority and we will definitely take this into consideration to better serve our guests. I hope you will give us another chance next... More 

Bryan, Texas
Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is basic, clean, quiet and comfortable. Nothing special, nothing bad. The breakfast is incredibly dull and the coffee is below average. It is, however, conveniently located to downtown and Gruene.

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Conrad1903, I would like to thank you for taking the time to review our hotel. We as a team will take all points into consideration to better accommodate future guests. We hope you will give us another chance in the future. We do offer a hot Morning Medley Hot Breakfast! Which includes fresh waffles, sausage, scrambled eggs, hard boiled eggs,... More 

Austin, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is probably one of my favorite hotels. Even when I work in San Antonio, I rather make the drive here just to sleep here. Reason being? The rooms are super clean. I have a weird mental thing that if I think a room isnt clean, I'll start itching myself. The internet speed is pretty decent: 4-5 Mbps download and... More 

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Angie L, On behalf of our team and staff we would like to thank you for taking the time to complete this survey. We are so glad you enjoyed your stay as well as our amenities! We hope to see you again soon! Sincerely, Stephanie S Guest Services More 

McAllen
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently spent two nights at the Sleep Inn in New Braunfels. The lady at the front desk was very nice when we checked in. There was an issue in our bathroom and she moved us to another room immediately and even asked if we needed help moving. The beds were really comfortable and the breakfast was very nice as... More 

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Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

cruisequeenMcAllen, Our entire staff and myself are so delighted to hear that you enjoyed your stay with us so much! I am glad that our team members were able to assist you and do so in a kindly manner. We do expect great from our staff and they do deliver! We hope to see you again soon! Sincerely, Stephanie S... More 

Senior Contributor
24 reviews 24 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay. The hotel and rooms smelled clean and fresh and the pillows were awesome. The AC worked well. Breakfast was pretty good and the wifi was fast enough to stream movies on my tablet. My only minor complaint would be that you could hear the people walking upstairs. Overall, I'd highly recommend it!

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Laura H, On behalf of our team here at the Sleep Inn & Suites New Braunfels, we would like to thank you for your kind review. I will be sharing this information with our staff so that they may continue to better serve our guests. Thank you for taking the time to complete this survey. We look forward to seeing... More 

Contributor
20 reviews 20 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very clean quiet hotel. Breakfast choices were good and lady who runs breakfast service was friendly and does an excellent job. I saw her help a younger boy fix his plate and she was constantly refreshing food and cleaning. People at front desk were very friendly.

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Shutthebackdoor, On behalf of our staff and team we would like to thank you for filling out this survey and choosing us for your stay here in New Braunfels, Texas ! We are delighted that you enjoyed your stay and our friendly staff. I will share this good news with them and let our breakfast attendant surely know as well.... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Recommended by friend to stay here as I typically stay at other chain. Looking for value since attending wedding. I prefer staying where good breakfast offered since this is one less cost during travel. Hotel set back a just enough from access road, which offered a welcomed quietness. Staff very friendly and engaging. Room was clean and spacious. Our room... More 

Was this review helpful? Yes 1
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

ghosthorse73, All of us here at the Sleep Inn & Suites New Braunfels would like to thank you for your kind review and taking the time to complete it. We strive to keep each and every guest that stays with us happy and are delighted that we were able to do so with you and your family. We hope to... More 

Mexico City, Mexico
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

New Braunfels is very close to San Marcos, the latter known from the massive Premium and Tanger Outlets. After an exhausting day there, being in the Sleep Inn, was a very good choice. Excellent cost-benefit ratio, well mantained facilities, easy to get to, good internet. The only "contra" would be, as was expected for the rate, a reduced breakfast options,... More 

Was this review helpful? Yes 1
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Guillermo M, Thank you for taking the time to fill out this survey. I will express your gratitude with our staff and team! We do offer a Morning Medley Hot breakfast. Which does include fresh waffles, sausage, scrambled eggs, hard-boiled eggs, yogurt, 3 different types of muffins, danishes, toast, english muffins, oatmeal, cereals, fruits, juices, coffee as well as tea.... More 

Wellington, New Zealand
Top Contributor
248 reviews 248 reviews
31 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed February 18, 2015

We chose this hotel after reading the reviews on tripadvisor - and once again, we are very grateful to all those people who share their experiences and enable us to make great decisions. The hotel is just as good as all the reviewers told us it would be. We got our room for a great price and yet it delivered... More 

Was this review helpful? Yes 1
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Michelle S, On behalf of our staff and team I would like to thank you for your glowing review. We do work very diligently to make sure each and every guest is as happy as you were! Thank you for taking the time to complete the survey. I will pass the compliments onto our entire staff so that they may... More 

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