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Sleep Inn & Suites

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1477 North I-35, New Braunfels, TX 78130
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Sleep Inn & Suites
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Sleep Inn & Suites
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173 reviews from our community

Traveler rating
    111
    42
    14
    3
    3
See reviews for
69
52
5
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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London, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel many times on our way to Mexico from Canada. The hotel is spotless,beds are vey comfortable , the staff is excellent especially the young student with asthma she is a ten. the lady that looks after the enjoyable buffet breakfast is very friendly and keeps everything well maintained . The hotel is very good... More 

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

JandLcanada, My staff and team would like to join me in thanking you for the review and taking the time to complete this survey. We are so glad you enjoyed our hotel and all the accommodations that we offer. We look forward to seeing you again soon! Sincerely, Stephanie S More 

Shreveport, Louisiana
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We researched motels for our five day stay in New Braunfels and decided on Sleep Inn. We were very happy we did! It was centrally located for our day trips to San Antonio, most Texas Hill Country towns, San Marcus, Gruene, etc. Two requirements we wanted were very clean rooms & comfortable beds. Sleep Inn had both, plus free parking,... More 

Was this review helpful? Yes 1
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

sportcityfan, We are so delighted that you enjoyed your stay with us! Let me take the time to say thank you from our staff and team for completing this review. We do try our best to accommodate our guests in every way possible and are so happy we were able to do so with you and your family! Please come... More 

Huntsville, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

we stayed here apr 3 - apr 5 for a friends wedding at the milltown historic distric. we drove here from huntsville, tx which is about 3 hrs away and we had left our house around 8 and arrived in New Braunfels around noon and the hubby had called while we were driving if we could check in early. the... More 

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Samantha Marie W, I would like to thank you for choosing us as your home away from home and for taking time to complete this survey. However, I do apologize for the safe fee and the room number said outloud. This is not a normal occurrance for us. Please know the guests room number is never suppose to be said... More 

Fredericksburg, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As a parent of athletic children that are on traveling sport teams, I have come to the realization that if I can get a decent hotel that includes breakfast for around $100 then it is worth it to save the extra driving, fuel, and meals on the road. This hotel fits the bill. It is clean and nice. The staff... More 

Was this review helpful? Yes 1
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Michael L, Thank you so much for choosing us as your home away from home for yourself and your team! We are so glad that you enjoyed our accommodations. We strive hard as a team to make each and every guest happy. Our complimentary hot breakfast is delicious! We hope to see you and your team again soon! Sincerely, Stephanie... More 

Darwin, Australia
Top Contributor
122 reviews 122 reviews
59 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was surprised at our front desk service given the glowing reviews previously written. Our clerk was not particularly rude but certainly wasn't amazing- she was quite short with us and made us (and others that I witnessed) almost feel guilty asking questions/arriving to check in and interrupting her TV time (in another area). Otherwise the hotel was comfortable, bathroom... More 

Was this review helpful? Yes 1
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Amy S, Our staff and team would like to thank you for choosing us for your stay here in New Braunfels, Texas! I would like to apologize about our front desk. Customer service is our number one priority and we will definitely take this into consideration to better serve our guests. I hope you will give us another chance next... More 

Bryan, Texas
Contributor
18 reviews 18 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is basic, clean, quiet and comfortable. Nothing special, nothing bad. The breakfast is incredibly dull and the coffee is below average. It is, however, conveniently located to downtown and Gruene.

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Conrad1903, I would like to thank you for taking the time to review our hotel. We as a team will take all points into consideration to better accommodate future guests. We hope you will give us another chance in the future. We do offer a hot Morning Medley Hot Breakfast! Which includes fresh waffles, sausage, scrambled eggs, hard boiled eggs,... More 

Austin, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is probably one of my favorite hotels. Even when I work in San Antonio, I rather make the drive here just to sleep here. Reason being? The rooms are super clean. I have a weird mental thing that if I think a room isnt clean, I'll start itching myself. The internet speed is pretty decent: 4-5 Mbps download and... More 

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Angie L, On behalf of our team and staff we would like to thank you for taking the time to complete this survey. We are so glad you enjoyed your stay as well as our amenities! We hope to see you again soon! Sincerely, Stephanie S Guest Services More 

McAllen
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently spent two nights at the Sleep Inn in New Braunfels. The lady at the front desk was very nice when we checked in. There was an issue in our bathroom and she moved us to another room immediately and even asked if we needed help moving. The beds were really comfortable and the breakfast was very nice as... More 

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

cruisequeenMcAllen, Our entire staff and myself are so delighted to hear that you enjoyed your stay with us so much! I am glad that our team members were able to assist you and do so in a kindly manner. We do expect great from our staff and they do deliver! We hope to see you again soon! Sincerely, Stephanie S... More 

Senior Contributor
24 reviews 24 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 11, 2015

I enjoyed my stay. The hotel and rooms smelled clean and fresh and the pillows were awesome. The AC worked well. Breakfast was pretty good and the wifi was fast enough to stream movies on my tablet. My only minor complaint would be that you could hear the people walking upstairs. Overall, I'd highly recommend it!

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Laura H, On behalf of our team here at the Sleep Inn & Suites New Braunfels, we would like to thank you for your kind review. I will be sharing this information with our staff so that they may continue to better serve our guests. Thank you for taking the time to complete this survey. We look forward to seeing... More 

Contributor
20 reviews 20 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 9, 2015

Very clean quiet hotel. Breakfast choices were good and lady who runs breakfast service was friendly and does an excellent job. I saw her help a younger boy fix his plate and she was constantly refreshing food and cleaning. People at front desk were very friendly.

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Shutthebackdoor, On behalf of our staff and team we would like to thank you for filling out this survey and choosing us for your stay here in New Braunfels, Texas ! We are delighted that you enjoyed your stay and our friendly staff. I will share this good news with them and let our breakfast attendant surely know as well.... More 

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