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Sleep Inn & Suites

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1477 North I-35, New Braunfels, TX 78130
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Sleep Inn & Suites
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Sleep Inn & Suites
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175 reviews from our community

Traveler rating
    113
    42
    14
    2
    4
See reviews for
71
51
5
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I was a little concerned about my decision to stay here based on some of the recent reviews. However, our stay was great! I reserved two rooms for two nights while in the area for a graduation ceremony at Texas State. The staff was friendly (as friendly as any other place I've stayed), the rooms were clean, the beds were... More 

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

HelloDolphin, On behalf of our entire hotel staff and team we would like to say thank you for your review and taking the time to complete it! We are so delighted that you enjoyed our accommodations and friendly service. Hope to see you soon! Sincerely, Stephanie S Guest Services More 

seattlewoman59
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We arrived at the hotel, waited at the counter for someone to check us in and then we were given extremely poor service. The person who checked us in did not smile once, was crabby and cold. We found our room, which was dark and sad with a small window showing a lousy view of construction going on. The bathroom... More 

Was this review helpful? Yes
GMSleepInnNB, General Manager at Sleep Inn & Suites, responded to this review

Seattlewoman59, Thank you for leaving a review of our hotel. We love receiving feedback about our hotel and service, whether it is good or bad. I truly apologize about the level of service you received and the mold issue you encountered in the bathroom. I know that this is not typical of our hotel and will resolve these issues immediately.... More 

Houston
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for 3 days and we actually checked in late Friday with no problem. Every single person at the front desk on all shifts was very helpful and kind. The room was very clean and the beds were comfortable. The hot breakfast was suitable for our needs. I was worried that the room would be subpar based on price... More 

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Yvette M, My entire team and I would like to say thank you for taking the time to complete this review and for your kind words. We are very happy we were able to make you smile and that you enjoyed all of our accommodations that we have to offer. We hope to see you again! Sincerely, Stephanie S More 

Rolesville, North Carolina
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 20, 2015

Sleep Inns are fast becoming one of my go to hotels for a trusted good night sleep and dependable hot breakfast. This Sleep Inn did great in meeting my expectations. Friendly helpful staff. Functional business center. Clean rooms. Comfortable bed. Clean bathroom area. Good functional furnature. Good internet conections. Breakfast has scrambled eggs, sausage, mini muffins, danishes, fruit, orange juice,... More 

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Joe S, My staff joins me in thanking your for choosing us for your stay here in New Braunfels, Texas! We are very happy that our accommodations were to your liking and that you enjoyed the complimentary hot breakfast. We look forward to seeing you again soon! Sincerely, Stephanie S More 

London, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 16, 2015

We have stayed at this hotel many times on our way to Mexico from Canada. The hotel is spotless,beds are vey comfortable , the staff is excellent especially the young student with asthma she is a ten. the lady that looks after the enjoyable buffet breakfast is very friendly and keeps everything well maintained . The hotel is very good... More 

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

JandLcanada, My staff and team would like to join me in thanking you for the review and taking the time to complete this survey. We are so glad you enjoyed our hotel and all the accommodations that we offer. We look forward to seeing you again soon! Sincerely, Stephanie S More 

Shreveport, Louisiana
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 8, 2015

We researched motels for our five day stay in New Braunfels and decided on Sleep Inn. We were very happy we did! It was centrally located for our day trips to San Antonio, most Texas Hill Country towns, San Marcus, Gruene, etc. Two requirements we wanted were very clean rooms & comfortable beds. Sleep Inn had both, plus free parking,... More 

Was this review helpful? Yes 1
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

sportcityfan, We are so delighted that you enjoyed your stay with us! Let me take the time to say thank you from our staff and team for completing this review. We do try our best to accommodate our guests in every way possible and are so happy we were able to do so with you and your family! Please come... More 

Huntsville, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 7, 2015

we stayed here apr 3 - apr 5 for a friends wedding at the milltown historic distric. we drove here from huntsville, tx which is about 3 hrs away and we had left our house around 8 and arrived in New Braunfels around noon and the hubby had called while we were driving if we could check in early. the... More 

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Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Samantha Marie W, I would like to thank you for choosing us as your home away from home and for taking time to complete this survey. However, I do apologize for the safe fee and the room number said outloud. This is not a normal occurrance for us. Please know the guests room number is never suppose to be said... More 

Fredericksburg, Texas
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 29, 2015

As a parent of athletic children that are on traveling sport teams, I have come to the realization that if I can get a decent hotel that includes breakfast for around $100 then it is worth it to save the extra driving, fuel, and meals on the road. This hotel fits the bill. It is clean and nice. The staff... More 

Was this review helpful? Yes 1
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Michael L, Thank you so much for choosing us as your home away from home for yourself and your team! We are so glad that you enjoyed our accommodations. We strive hard as a team to make each and every guest happy. Our complimentary hot breakfast is delicious! We hope to see you and your team again soon! Sincerely, Stephanie... More 

Darwin, Australia
Top Contributor
147 reviews 147 reviews
78 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed March 21, 2015

I was surprised at our front desk service given the glowing reviews previously written. Our clerk was not particularly rude but certainly wasn't amazing- she was quite short with us and made us (and others that I witnessed) almost feel guilty asking questions/arriving to check in and interrupting her TV time (in another area). Otherwise the hotel was comfortable, bathroom... More 

Was this review helpful? Yes 1
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Amy S, Our staff and team would like to thank you for choosing us for your stay here in New Braunfels, Texas! I would like to apologize about our front desk. Customer service is our number one priority and we will definitely take this into consideration to better serve our guests. I hope you will give us another chance next... More 

Bryan, Texas
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 19, 2015

The hotel is basic, clean, quiet and comfortable. Nothing special, nothing bad. The breakfast is incredibly dull and the coffee is below average. It is, however, conveniently located to downtown and Gruene.

Was this review helpful? Yes
Stephanie S, Front Office Manager at Sleep Inn & Suites, responded to this review

Conrad1903, I would like to thank you for taking the time to review our hotel. We as a team will take all points into consideration to better accommodate future guests. We hope you will give us another chance in the future. We do offer a hot Morning Medley Hot Breakfast! Which includes fresh waffles, sausage, scrambled eggs, hard boiled eggs,... More 

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