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All 2 Nederland hotels

Candlewood Suites Nederland

2.0 of 5 Hotel   |   2125 Highway 69, Nederland, TX 77627
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Ranked #2 of 2 hotels in Nederland
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9 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Cypress, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 21, 2013

The only good things that I can say was that the room was clean and the front desk person was friendly. The entire building needs to be renovated. The carpet in the hallway was coming up and was bunched up in the middle. The recliner in the room had the vinyl coming off of the arms and there was a... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Nederland, responded to this review

Dear jfb819, Thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept my sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations in... More

Spokane, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 4, 2013

That 'Just Open' sign in the photo above was probably taken about 10 years ago. Building was in poor repair, had to use my shoulder to force open the door in its bent frame. Dust bunnies in the closet, fabric on the furniture worn thread-bare, broken garbage disposal (had to retrieve everything we put down there and put it in... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Nederland, responded to this review

Dear DrRay_13, Thank you for your candid feedback regarding your stay with us. I am disappointed to hear about your negative experiences during your stay. I am truly sorry if you didn't find our amenities to your liking and for any inconvenience our level of cleanliness has caused you. Rest assured that all your comments will be reviewed by the... More

Travelers are raving about these Nederland hotels

Sakai, Japan
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed May 27, 2013

I had recently stayed at this Canlewood Suites for business. I booked 2 n/s rooms for myself and coworker $110 each room. The first room I went into stunk to high heaven of tobacco and the fake leather chair was completely ripped to shreds like a pit bull play toy. I reached for the phone to call the front desk... More

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IHGCare, Guest Relations Manager at Candlewood Suites Nederland, responded to this review

Dear DougieFresh67, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the room condition. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 1, 2012

The AC leaked on the floor (dripping all night) and there were wires coming out of the wall. I asked for two extra pillows, they told me that the door to house keeping was locked and they don't have a key. I had to go to the Wal-mart and buy two new pillows and pillow cases. The gym looks nice,... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Nederland, responded to this review

Dear Sweetpea590, Thank you for taking the time to share your comments about your recent stay with us. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. We are disappointed that we failed to meet your expectations. I apologize for any inconveniences you had and the unfortunate incident relating to... More

Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 20, 2012

I expected more from Candlewood Suites! The picture on their website says Now Open, but it appears they've been open for several years. The carpet was dirty looking and sticky feeling, the bathroom needed an upgrade, and the large group of noisy construction workers was a bit of a turnoff. Also, we had tiny double beds....who offers double beds anymore??... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Nederland, responded to this review

Dear Sandy6-68, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay with us. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. I want to extend my personal apology, and to thank you for helping... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 29, 2012 via mobile

Horrible management!!! Tried to upgrade my room because of constant noise an music all hours of the night an the manager lied about having a suite available. Online I could book the room but when I call she tells me there is no suites available. The pictures they put online look nice, that is until you get there and everything... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Nederland, responded to this review

Dear DonBasney, Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas, We welcome any opportunity to improve. Katie J IHGCare More

Vancouver Island, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 11, 2012

My company has booked this hotel many times for many people.Some guys went home for the weekend, came back on Monday and found they had been "checked out" so they could rent the room for a night. Even though the company had reserved and paid for a couple of weeks. At least the night desk clerk was helpful to call... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Nederland, responded to this review

IREngr, Thank you for taking time out of your busy day to leave us a candid review. We’re sorry that you received service that was less-than-satisfactory. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem... More

Houston, Texas
Top Contributor
225 reviews 225 reviews
145 hotel reviews
151 helpful votes 151 helpful votes
3 of 5 stars Reviewed April 25, 2011

Stayed here for two nights. I had a one-bedroom suite (separate bedroom). The Hotel is on Hwy 69 and I was in a suite at the front of the hotel so I did hear traffic from the road. The hotel needs a good cleaning in the area in front of the hotel. The lobby is clean and the rooms are... More

Was this review helpful? Yes
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 28, 2010

This was a great hotel. It was quiet and the rooms were great. I love the Cupboard, the free Laundry room and the wonderful Staff. Will stay again if traveling through.

Was this review helpful? Yes 1

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Additional Information about Candlewood Suites Nederland

Address: 2125 Highway 69, Nederland, TX 77627
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Nederland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Nederland
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Nederland 2*
Official Description (provided by the hotel):
Candlewood Suites Nederland Texas is an all-suites, extended-stay hotel. Fully equipped kitchens in every suite make this hotel the perfect hotel for the extended stay traveler. Large work desks, two line phones & free high speed Internet access make Candlewood Suites the ideal extended stay hotel choice for the corporate traveler. Candlewood Suites is the perfect 'home away from home' for relocation, project, temporary assignment or training projects. Candlewood Suites offers both studio & one-bedroom suites. You can relax in the overstuffed recliner while you enjoy the CD player & DVD players. Borrow your favorites from our FREE CD/DVD Lending Library. In our Candlewood Cupboard, you can purchase meals, snacks and sundry items at value prices.Pets Are Welcome with a non-refundable fee of $75 for 1 to 6 days, $150 for 7 plus days. Pet policy must be signed at check-in. Call hotel for copy of pet policy. Room cleaning is provided once every 7 days. The maximum # of people allowed (including children) in a room is 2 in a room with 1 bed and 4 in a room with 2 beds. ... more   less 
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