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Holiday Inn Express Hotel & Suites

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2306 Greenhill Rd, I-30 Bus. US 271, Mount Pleasant, TX 75455
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Holiday Inn Express Hotel & Suites
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85 reviews from our community

Traveler rating
    58
    17
    4
    4
    2
See reviews for
26
6
6
31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (20)
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Nashville
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We are IHG platinum members and that was one of the best HIE stays we've had. Staff was super friendly, room and hotel was newer and clean (even in the corners), beds unbelievably comfortable, typical HIE free breakfast but coffee was "stronger than typical" Would definitely stay again! Maybe on the way home 😊

Was this review helpful? Yes
Maribel A, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for your kind review! We truly appreciate your kind words about my staff and our hotel. It's definitely a boost for us every time we hear a positive review such as this. We hope to welcome you back to the hotel soon when you are in the area. More 

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Not what you would normally expect from a Holiday Inn. I arrived and checked in later than the rest of the crew...had to wait to be checked in, guess the movie was more important...Room was older, dark like it's been 10 years since there was any updating to this property. HIgh price, older property, sub par customer service, probably going... More 

Was this review helpful? Yes
Maribel A, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear guest. I am very disappointed to hear that you found our service below your standards. All your comments are essential to educating all of our staff about good and bad service. I ensure your feedback will be given to all. Very disappointing to hear, but we hope you give us another chance to make it up to you. Thank... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Fantastic room. Bed was extremely comfortable. Check in was fast & easy. The young lady working the front desk, Thonia, was very prompt, courteous & had keys to the room in my hand within literally a few minutes. Thank you for a great nights rest.

Was this review helpful? Yes
Maribel A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Pipeline Inspector. Thank you for taking the time to review your stay with us. I will let Thania know that you were pleased with her service. We hope to welcome you back again soon. Thank you, Maribel and staff More 

Valliant, Oklahoma
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My co-workers and I have been staying at this motel frequently, with our job. The beds and pillows are so comfortable. The rooms are very clean. The staff has always been very friendly. You will not go wrong staying here.

Was this review helpful? Yes
Maribel A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear @mtbmmiller. Thank you for making our hotel your second home when you're in Mt. Pleasant, Texas. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips. Thank you, Maribel and staff More 

Paris, Texas
2 reviews
5 of 5 stars Reviewed January 26, 2015

Thanks for a great stay. The staff and groups sales coordinator were fantastic! Hotel is very clean and the breakfast is fantastic. Great place for individual, family or a group. Thanks for all your help with the NL Band. Your effort was very much appreciated!

Was this review helpful? Yes
Maribel A, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Mr. Randy J. Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. Thank you, Maribel More 

Ruston, Louisiana
1 review
5 of 5 stars Reviewed January 15, 2015

Maribel and her staff always take great care of me when i am there. I spend a lot of nights in Holiday Inns across Texas, and this is by far my favorite. Everyone is polite and the rooms are very clean.

Was this review helpful? Yes
Maribel A, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Mr. T. Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2015

Maribel and all the front desk staff are always friendly and helpful. The rooms are always clean and fresh. Contrary to some of the other reviews posted here, I have never found any of the amenities broken or damaged. I stay 3-4 nights at some Hotel every week and this location is by far my favorite. Breakfast is also great.... More 

Was this review helpful? Yes
Maribel A, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service have always met you expectations. We look forward to welcoming you back to the hotel in the near future. More 

1 review
4 of 5 stars Reviewed January 14, 2015

Maribel and her staff is great. They know I am a repeat customer and they go out of their ways to meet my requirements. They are there for me anytime I need them. The rooms are very clean and they always make sure that I get an upgrade if available. All in all great services, wonderful staff and always greet... More 

Was this review helpful? Yes
Maribel A, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Mr. Patel, thank you for taking the time to submit your feedback. My staff and I take great pride on the customer service we provide but at the same time knowing there's always room for improvement. We appreciate your business and want to keep seeing you every trip to town. More 

1 review
5 of 5 stars Reviewed January 14, 2015

This hotel was so nice, I HAD to sign up to trip advisor just so I could write a review. The staff were incredibly friendly from the moment we walked in the door,and the rooms were super clean. I would recommend this hotel to anyone in the area looking for nice accommodations, for a reasonable price.

Was this review helpful? Yes
Maribel A, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so much for taking the time to submit your feedback. We're very happy to hear that you enjoyed your stay and hope to see you again when you are in the area. More 

New Brunswick, Canada
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed December 11, 2014

We stayed for the night after long day on the road. Staff very friendly, room was fine & the breakfast (especially the fluffy scrambled eggs) was excellent. You can tell they care. Will stay there again! Maritime Canadian Couple

Was this review helpful? Yes
Maribel A, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for your feedback, I'll make sure to let my staff know of your comments. We hope we get to see you again in the future. Happy Holidays!!! More 

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20 photos of this hotel

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Other (3)
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