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Hilton Garden Inn Midland

3.0 of 5 1301 North Loop 250 West, Midland, TX 79706
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Hilton Garden Inn Midland
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Hilton Garden Inn Midland
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86 reviews from our community

Traveler rating
    32
    29
    18
    4
    3
See reviews for
17
14
7
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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Hemet, United States
1 review
5 of 5 stars Reviewed yesterday NEW

One of the most welcoming lobbies. Very clean hotel, and a friendly staff. We didn't plan this stop, but got very lucky booking this hotel. Good location with everything you need, nearby. We didn't dine there but the kitchen smelled amazing.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lady before is a huge liar!!!! I was there and I remember her crazy ***!!! She screamed at all employees called them all names and just belittled them! This hotel has the best staff ever!!! Very genuine and helpful! Yes the beds are alil hard but they are working on them since I have been there! I would recommend this... More 

Was this review helpful? Yes 6
Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Thank you for your feedback! The entire staff wants to thank you for your great compliments! We are fortunate to have many wonderful reviews here on TripAdvisor and thank you for adding your experience for your fellow travelers. Michael Rosen General Manager More 

Carlsbad, New Mexico
1 review
2 of 5 stars Reviewed 4 weeks ago

First impression of room was good; however, mattresses were on plywood, which would make lots of noise anytime you moved or turned over. Listened to it all night!! Could not get hot water, was lukewarm at best! Had to clean the Keurig coffee maker before we could even use it, was full of dust on top! Mirror in bathroom had... More 

Was this review helpful? Yes
Michael R, Manager at Hilton Garden Inn Midland, responded to this review

Thank you for your review, your comments will help our hotel continue to grow our levels of service. The beds are something that we are working quickly and diligently on and I apologize that we were not able to get to your room before you experienced the noise. At Hilton Garden Inn we believe in our satisfaction promise which states... More 

Midland, TX, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Needed to stay out of my home for one night due to home repairs and found it online. It wasn't the hotel you'd pick for a romantic get-a-way, but the staff was friendly, room and bathroom were clean and perfect for my wants and needs, and they had a bar to relax in during the evening. Next time I am... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Thank you for your nice review. We are pleased that we could provide you with a home away from home for the night. Michael Rosen General Manager More 

Fort Worth, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

Obviously no Hilton has stayed here nor would. The beds have ply wood for bed boards and creak with every toss and turn. Trying to get hot water for a bath is 3 phone calls to front desk still not hot although turn completely to H. Can't get 1/4 tub even. Don't book!

Was this review helpful? Yes
Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Nancy T, Please accept my deepest apologies for the issues you faced during your stay. At Hilton Garden Inn we stand behind our Satisfaction Promise that says if you are not satisfied then you do not pay. I would welcome the opportunity to speak to you and see how we can show you that we do care about you. Please... More 

Austin, United States
1 review
3 of 5 stars Reviewed January 27, 2015

front desk night clerk was rude and she was not very helpful, was told we were not able to sit around and visit family in the bar area that we had to take it back to our hotel room even though there was not alcohol or a bartender present

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Tracy B, Thank you for your comments. I have shared your comments with our team and re-trained them on the proper way to deliver guest service. Your comments have helped us get better as a team and I thank you. Michael Rosen General Manager More 

Broken Arrow, United States
2 reviews
4 of 5 stars Reviewed January 20, 2015

Overall, a good hotel, decent food, although not outstanding. Rooms are well kept and clean, and quiet even when housekeeping is in the halls. The hotel is conveniently located on Loop 250, so is not far from the airport, Odessa, or downtown Midland. I would definitely recommend it.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Thank you for your recent review. All of us at the hotel are happy to hear that you enjoyed your stay. I would welcome any suggestions you may have on how we can improve our food to exceed your expectations. I can be reached at 432-848-0513 or Michael.rosen@hilton.com. Thanks again! Michael Rosen General Manager More 

Midland, United States
1 review
3 of 5 stars Reviewed January 16, 2015

stopped in as reviews were good, and had freezing rain coming down. Had called ahead, room temp was 56 and could not get it to warm, so asked it to be checked as we went out for dinner. Upon returning and finding room still cold, front desk said they had just left room and will get better! No extra blankets... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Steve, Thank you for your review. Please accept my apologies for the issues you faced during your stay. I have shared your comments with the team so we may solve the issue for all future stays. Thank you again. Michael Rosen General Manager More 

San Francisco, United States
1 review
5 of 5 stars Reviewed January 15, 2015

The hotel was perfect and the staff very hospitable. So welcoming of my children. Wedding Reception was wonderful. Restaurant and bar staff incredible. Hotel called me at church to let me know that luggage finally arrived that United had lost. So accommodating!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Thank you for your great review! I'm so glad that you were able to get your bag and that the wedding was a success. We all look forward to seeing you again soon. Michael Rosen General Manager More 

Alpine, Texas, United States
1 review
5 of 5 stars Reviewed January 6, 2015

I was on the last flight to land at the airport before it was shut down due to ice and snow. I was stranded at the motel for 3 days during the storm. The entire staff, many of whom were not able to go home due to the road conditions, went above and beyond their regular duties to ensure their... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Mary, I'm so happy you made it home! All of us at the hotel enjoyed having you stay with us during such a trying time. Thank you for your review. Michael Rosen General Manager More 

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Additional Information about Hilton Garden Inn Midland

Address: 1301 North Loop 250 West, Midland, TX 79706
Phone Number:
Location: United States > Texas > Midland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Midland 3*
Number of rooms: 157
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35 photos of this hotel

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