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Hilton Garden Inn Midland

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1301 North Loop 250 West, Midland, TX 79706
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Hilton Garden Inn Midland
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Hilton Garden Inn Midland
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94 reviews from our community

Traveler rating
    35
    31
    18
    6
    4
See reviews for
19
14
7
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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    (20)
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Huntsville, Texas, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I made reservations for a smoking room and even called to verify the week before. When I checked in I found that I was given a non-smoking room and asked for a change in rooms which the clerk started to do immediately, it took a few minutes but she did find me a room. Another problem was that when I... More 

Review collected in partnership with Hilton Garden Inn

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Prosper
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

This was a several steps up from my last Midland experience. The hotel was recommended and I am glad it was. It is surrounded by several other hotels, but none like the Hilton Garden Inn. We go there early, and I did not expect to check in, but they accommodated us. The staff was so nice. It was great to... More 

Review collected in partnership with Hilton Garden Inn

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Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Emily, Thank you so much for your review! We all look forward to seeing you again. Michael Rosen General Manager More 

Borger, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Wheelchair accessible room reserved via the 800 number reservations. Upon arrival at the hotel, no handicap room was available. The beds have plywood vs. box springs. Every wiggle or turn over will wake the entire group in your room. Very uncomfortable beds.

Review collected in partnership with Hilton Garden Inn

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Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Phyllis, Thank you for your review. Please accept my apologies for the miscommunication regarding the room type. At Hilton Garden Inn we take our commitment to our guests very seriously. If you would like to speak to me further about this please reach out directly at 432-848-0513 or Michael.Rosen@Hilton.com. Sincerely, Michael Rosen General Manager More 

Amarillo, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Mr. Rosen, I emailed you yesterday morning regarding this matter, but seeing that I have not received a response from you via email, I thought I would go ahead and post this letter to you here. I recently had the opportunity to visit/stay the Hilton Garden Inn located at 1301 North Loop 250 W, Midland, TX 79706. Although I quite... More 

Was this review helpful? Yes 1
Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Thank you for writing. I'm glad we were able to connect via email and that we have come to a solution for you. As I mentioned at Hilton Garden Inn we firmly believe in our promise to our guests of complete satisfaction. Again my apologies for falling short of that goal. We look forward to seeing you again in the... More 

Midland, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I stay at HGI's coast to coast and this was the nicest, cleanest, and newest one I've stayed at. Loved the glass door shower, it capped off my stay at this hotel. I'll stay here in my future trips to Midland. Great location near the airport by the way. Had to leave very early in the morning so I didn't... More 

Review collected in partnership with Hilton Garden Inn

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Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Thank you for such a great review! We are fortunate to have many fantastic reviews on Trip Advisor and we are glad that you can add your experience. Thanks again! Michael Rosen General Manager More 

Bozeman, Montana
2 reviews
5 of 5 stars Reviewed 3 weeks ago

this was our 5th hotel in midland. we stayed here for the rest of our 21 day trip. wonderful experience under difficult circumstances. the saline outdoor pool was an excellent pool and the main reason we chose to try this hotel.

Review collected in partnership with Hilton Garden Inn

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Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Thank you for your review! You got to experience some great days in Midland and I'm glad you were able to enjoy the pool. Michael Rosen General Manager More 

Hemet, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

One of the most welcoming lobbies. Very clean hotel, and a friendly staff. We didn't plan this stop, but got very lucky booking this hotel. Good location with everything you need, nearby. We didn't dine there but the kitchen smelled amazing.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Thank you for your excellent review! I hope we get to see you again on your next trip to the area and that you get the opportunity to taste our amazing food. Michael Rosen General Manager More 

Houston, Texas
Top Contributor
56 reviews 56 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I do travel a lot, have been to many hotel, Hilton honor gold status and platinum with SPG... This is by far the worst service I have seen globally. Many incidents, very poor service, worst recover ever. It started at checkin, do you need a wake up call, yes please at 6:30. No one called, missed my meeting and poor... More 

Was this review helpful? Yes
Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Thank you for your review. HHonors points do take a little bit of time to show in a member's account once posted. If you have not seen the 10,000 points added as of yet please feel free to reach out to me directly at Michael.Rosen@hilton.com. More 

1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 16, 2015

Lady before is a huge liar!!!! I was there and I remember her crazy ***!!! She screamed at all employees called them all names and just belittled them! This hotel has the best staff ever!!! Very genuine and helpful! Yes the beds are alil hard but they are working on them since I have been there! I would recommend this... More 

Was this review helpful? Yes 6
Michael R, General Manager at Hilton Garden Inn Midland, responded to this review

Thank you for your feedback! The entire staff wants to thank you for your great compliments! We are fortunate to have many wonderful reviews here on TripAdvisor and thank you for adding your experience for your fellow travelers. Michael Rosen General Manager More 

Carlsbad, New Mexico
1 review
2 of 5 stars Reviewed February 4, 2015

First impression of room was good; however, mattresses were on plywood, which would make lots of noise anytime you moved or turned over. Listened to it all night!! Could not get hot water, was lukewarm at best! Had to clean the Keurig coffee maker before we could even use it, was full of dust on top! Mirror in bathroom had... More 

Was this review helpful? Yes
Michael R, Manager at Hilton Garden Inn Midland, responded to this review

Thank you for your review, your comments will help our hotel continue to grow our levels of service. The beds are something that we are working quickly and diligently on and I apologize that we were not able to get to your room before you experienced the noise. At Hilton Garden Inn we believe in our satisfaction promise which states... More 

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