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Country Inn & Suites By Carlson, Midland

2.5 of 5
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920 West Interstate 20, Midland, TX 79701
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1 room 1 guest
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Country Inn & Suites By Carlson, Midland
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75 Reviews from our TripAdvisor Community

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31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (15)
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Houston
Level Contributor
4 reviews
2 of 5 stars Reviewed 4 days ago NEW

Cleaning staff went through my personal luggage and stole several things... when I presented proof to the staff they blew it off and basically told me I was mistaken. They never resolved my issue, and seemed to be otherwise uninterested in making sure it ever was.

Review collected in partnership with Country Inns & Suites By Carlson

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Fort Worth, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I have been staying at this hotel for almost three years when I come into town and I will say that it is one of the cleanest and nicest hotels in the area for the price. The staff is very nice and helpful. Crystal is one of the front desk clerks that always goes above and beyond to accommodate and... More 

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Midland, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

Maids walk in on you in the bathroom without knocking!!! Service bad Should have got a refund I don't think I will ever stay here again. I'll say the breakfast was gross too cold potatoes burnt bacon.

Review collected in partnership with Country Inns & Suites By Carlson

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CarlsonRezidor, Online Customer Care Specialist at Country Inn & Suites By Carlson, Midland, responded to this review

We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that a variety of items are available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have had in our service. We also apoloize for the... More 

Travelers are raving about these Midland hotels

Land O Lakes, Florida
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is excellent for the price. Included is a free breakfast, which was good. The rooms were large and very comfortable, ours had a view of the downtown, as opposed to a view of the interstate. There is a business center, exercise room and pool. We were pleasantly surprised at what we received for the price and would recommend.

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Denver, Colorado
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 25, 2015

Coffee is cold at breakfast, potatoes are gross, my shower was not cleaned everyday. I got out of the shower this morning to discover I didn't have any towels. The vending machine was broken and ate my money. The door doesn't close unless you pull it. Staff disappeared last night and didn't put cookies out all evening. Top bedspread had... More 

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CarlsonRezidor, Online Support at Country Inn & Suites By Carlson, Midland, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. More 

1 review
1 of 5 stars Reviewed June 17, 2015 via mobile

This hotel is so bad! The staff is rude. They don't care for your stay. The manager is never in. She never either gets messages or returns them. I have never had this bad of a stay or customer service. I've never been this frustrated. The lady at the desk could care less about her job. Always on the phone... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Midland, responded to this review

Thank you for taking the time to provide us with the details of your experience. First we would like to express our deepest regret for the frustration caused by this uncommon occurrence. We have noted your complaints regarding the disappointing service you received from the staff, and we are making the changes necessary to ensure that our staff members are... More 

Cheyenne, Wyoming
Level Contributor
410 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
4 of 5 stars Reviewed June 4, 2015

I stayed here for one night on June 3rd. The room was clean, and the wifi worked fine. The breakfast was good. The hotel is set back from the highway, so traffic noise shouldn't be an issue. My only complaint: I tried to exchange some bills for quarters so I could do laundry, but the front desk clerk said they... More 

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west texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 29, 2015

One of the nicest placed I have stayed and I travel frequently. My company booked this hotel but I was sure I would want to stay at I-20 and Rankin because of the noise and logistics but was I wrong. We did have a room on the back which was very quiet. Christine helped get the right room. Paige made... More 

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33 photos of this hotel

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